Logitech R500 Frequently Asked Questions Manual Download Page 7

1.

 

Click Open System Preferences

2.

 

Click on Security & Privacy

3.

 

Click the Privacy tab. 

4.

 

In the left panel, click Accessibility. In the right panel, check the box for LogiPresentation to 
provide the access, as shown below.   

 

NOTE:

  If you are unable to interact with the checkboxes, click the lock icon in the bottom left 

corner and then check the boxes. 

Please note that the prompt appears only once. If you click Deny on the first prompt, you can go to 
System Preferences and follow the steps above to enable access to the buttons.  
 
Besides granting permissions for Accessibility Access (Events) to use the device, separate access is 
needed for the Presentation Software features to work on supported apps such as Keynote, Google 
Slides, and so on. When you open a Browser/Presentation app (regardless of the device connected), 
there will be a prompt (see images below) which appears once, requesting access. If you deny access, 
the features related to Presentation that need access to the same item will fail to work and another 
prompt will not be shown.   

Summary of Contents for R500

Page 1: ...sabling the laser to extend battery life so you can continue presenting for an extra week NOTE Battery life may vary on user and computing conditions Smart power management The R500 automatically goes into deep sleep after 30 minutes of inactivity NOTE To prevent draining the battery when not used or when traveling the R500 remote will instantly go to deep sleep if not connected to a device The la...

Page 2: ...conditions How to change the battery Install the battery for your R500 Laser Presentation remote by making sure the battery faces the correct direction as shown in the image below Supported operating systems for Logitech R500 Laser Presentation Remote Supported Operating Systems Using the Logitech Proprietary Receiver Windows 10 or later Windows 8 Windows 7 macOS X 10 12 or later Chrome OS Linux 2...

Page 3: ...ctionality Next Previous Laser pointer The Logitech Presentation Software is only supported on Windows 7 or later and macOS X 10 12 or later It enables more advanced functions such as start the presentation show a blank screen customize button functions monitor battery life and set on screen timers Logitech Presentation Software for the R500 presentation remote The Logitech Presentation Software l...

Page 4: ...om most aspects of Swiss life including laser displays at public events and handheld laser pointers child toys pet toys etc The intention is to ensure the misuse of lasers does not affect the safety of the public and groups responsible for public safety such as the police or pilots As a result when the Ordinance comes into effect the import transit supply and possession of any products containing ...

Page 5: ...laser presentation device with a class 1M laser and above in Switzerland is prohibited o If you live in Switzerland and prior to June 1st 2019 you already owned a Logitech laser presentation device with a class 1M laser and above you may continue to use it for up to two years It s worth bearing in mind that Logitech recently reinvented the the presenter category with our Spotlight presenter a pres...

Page 6: ... have any other questions or comments please free feel to contact Customer Care via our support site and we will help you Logitech Presentation permission prompts on macOS Mojave Starting with macOS Mojave 10 14 Apple has a new policy that requires user permission for Logitech Presentation software to use the device and a separate access for some software features Accessibility Access Events is ne...

Page 7: ... first prompt you can go to System Preferences and follow the steps above to enable access to the buttons Besides granting permissions for Accessibility Access Events to use the device separate access is needed for the Presentation Software features to work on supported apps such as Keynote Google Slides and so on When you open a Browser Presentation app regardless of the device connected there wi...

Page 8: ...If you already clicked on Don t Allow use the following steps to manually allow access 1 Launch System Preferences 2 Click on Security Privacy 3 Click on the Privacy tab 4 In the left panel click on Automation In the right panel check the boxes under LogiPresentation to provide access as shown below ...

Page 9: ...ows 7 computers that don t support Bluetooth low energy Your R500 is compatible with Windows 8 computers that support Bluetooth low energy If you aren t sure if your computer supports Bluetooth LE technology please contact the computer manufacturer You can always use your R500 remote with the Logitech USB receiver that comes with it Connect Logitech R500 Laser presentation remote to a device using...

Page 10: ... other button within 20 seconds of initiating Bluetooth pairing will turn pairing mode off 2 Complete the pairing process on your device For more information see Connect your Logitech Bluetooth device TIP To get the most out of your device download and install the Logitech Presentation software About Logitech R500 USB and Bluetooth dual connectivity The R500 Laser presentation remote has a dual co...

Page 11: ...om your work area To determine if your environment is causing shorter than expected ranges try using your Spotlight presenter in a different environment to see if the distance improves Bluetooth troubleshooting for Logitech Bluetooth Mice Keyboards and Presentation remotes Bluetooth troubleshooting for Logitech Bluetooth Mice Keyboards and Presentation remotes Logitech Bluetooth device doesn t con...

Page 12: ...ore information on how to do this depending on your operating system OS My Logitech Bluetooth device frequently gets disconnected or laggy Follow these steps if you experience disconnections or lag with your Logitech Bluetooth device Troubleshooting checklist 1 Make sure that Bluetooth is ON or enabled on your computer 2 Make sure your Logitech product is ON 3 Make sure that your Logitech device a...

Page 13: ...e OS Click on the link below to resolve Bluetooth wireless issues on Windows Mac OS X Send a feedback report to Logitech Help us improve our products by submitting a bug report using our Logitech Options Software 1 Open Logitech Options 2 Click More 3 Select the problem you see and then click Send feedback report ...

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