22
Questions and Answers
Issues
Reasons
Solutions
Machine cannot
start up
• Check if the door is closed tightly.
• Check if power plug is inserted properly.
• Check if water supply tap is opened.
• Check if
Start/Pause
button is pressed.
Door cannot be
opened
• Machine’s safety
protection design
working.
• Disconnect the power.
Heating fault
• NTC is damaged and
heating pipe is aging.
• Cold wash only.
• Contact the service center promptly.
Water leakage
• The connection between
inlet pipe or outlet hose
and tap of machine is not
tight.
• Drain pipe in the room is
blocked.
• Check and fasten water pipes.
• Clean up outlet hose and ask a
specialized person to repair it when
necessary.
Water is
overflowed
from the
bottom of the
machine
• The inlet pipe is not
connected firmly.
• Outlet hose has water
leakage.
• Fix the inlet pipe.
• Replace the drain hose.
Indicator or
display does
not light
• Power is disconnected.
• PC board has problems.
• Harness has connection
problem.
• Check if the power is shut down and
power plug is connected correctly.
• If not, please call the service line.
Detergent
residues in the
box
• Washing powder
is dampened and
agglomerated.
• Clean and wipe the box.
• Use liquid detergents or change
detergent.
Washing effects
are not good
• The clothes are too dirty.
• Insufficient detergent
quantity.
• Select a proper procedure.
• Add the proper detergent quantity
according to the instructions in detergent
package.
Abnormal noise
Great vibration
• Check if the fixing (bolts) has been
removed.
• Check if cabinet is installed on solid and
level floor.
• Check if there are any buckles or metal
articles inside.
• Check if the feet in the machine are
adjusted level.
L8W5D20_IB_Final200723.indd 22
L8W5D20_IB_Final200723.indd 22
23/7/2020 3:45 PM
23/7/2020 3:45 PM
