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11
Troubleshooting
Problem
Possible Causes
Coffee does not run through
• Unit is not turned on or plugged in
• Water tank is empty
• Selector control not in
Coffee
“
” position
• Coffee grind is too fine
• Too much coffee in the filter
• The filter is blocked (see Cleaning and Maintenance)
Coffee runs out too quickly
• Coffee grind is too coarse
• Not enough coffee in the filter
Coffee runs too slowly
• The water tank is empty or low
• Coffee grind is too fine
• Unit is blocked by scale build up (see Cleaning and
Maintenance)
Coffee runs out around the edge of
the filter holder
• Filter holder is not inserted in the brew head properly
• There are coffee grounds around the filter rim
• Too much coffee in the filter
• Coffee has been pressed in the filter too tightly
The machine is too loud
• Water tank is empty
• Water tank is not securely in place
Coffee is too weak or watery
• Coffee grind is not fine enough (use coffee ground for espresso
machines)
Coffee is too cold
• Unit not preheated
• Cups not preheated
• Milk not heated enough (if making a cappuccino or latte)
No crema
• The porta filter was incorrectly fitted during brewing.
• Coffee has not been pressed firmly enough in the filter
• Coffee grind is too coarse
• Coffee is not fresh
No steam is generated
• Unit is not turned on or plugged in
• Water tank is empty
• Selector control not in the “
STEAM
” position
• Steam wand is blocked (see Cleaning and Maintenance)
Milk is not foamy after frothing
• Not enough steam
• Milk is not fresh and too cold
• Unit is not preheated
L15PEM11_IB_110408.indd 11
08/04/2011 10:30 AM