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Troubleshooting

Common questions and solutions:

1. I’m having trouble connecting to my Loba device

2. I’m getting an error message when trying to upgrade to Premium:

“It looks like you're already subscribed to Premium from another Loba account.

3. I’m going to be traveling, how do I change time zones for my reminders?

4. The home screen is blank and says “No data found”.

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Summary of Contents for AT HOME

Page 1: ...USER MANUAL Version 1 0 Issued Jun 21 2022 ...

Page 2: ...y and Precautions 4 Using your Loba 5 Loba Set Up 5 Connect your Loba 5 Choosing your Plan 5 Reconnecting Adding a Loba 5 Editing your Profile 6 Changing your Schedule 6 Adding Pills 6 Logging your Pills 7 Adjust App Settings 7 Technical Specifications 9 Troubleshooting 10 1 ...

Page 3: ... products Medical Disclaimer Loba is not a healthcare service provider Our Services are strictly tools to assist with your daily healthcare routines and habits Our Services will not diagnose treat cure or prevent any injury or disease nor will they verify the effectiveness of any medication treatment or supplement Please consult a healthcare provider before using our Services and before taking any...

Page 4: ...terms also specifically incorporate by reference our Privacy Policy available at the following link www shoploba com policies privacy policy By your use or continued use of the Services or by indicating that you have read and accepted these Terms when provided the option to do so you are accepting and agreeing to be bound by the terms and conditions contained herein Please read these Terms careful...

Page 5: ...away from taps sinks showers and tubs Do not store Loba on soft surfaces such as a bed or couch on carpet or near any fabrics or flammable objects Loba should not be use or stored in extremely humid environments Unplug Loba when traveling or not home for an extended period of time 4 ...

Page 6: ...n button on the underside of your Loba to enter Bluetooth pairing mode Loba will pulse BLUE when in Bluetooth pairing mode 6 Next you will be prompted to scan the unique QR code on the bottom of your Loba device 7 Enter the Wifi password for your 2 4G network on the Loba app 8 When successfully connected to Wifi Loba will glow WHITE Choosing your Plan During onboarding you can select which app sub...

Page 7: ... change your Morning Evening or Weekly Organizing reminders 1 From the Home screen on the Loba App tap My Schedule in the bottom navigation 2 Select which reminder you would like to change 3 Make edits 4 Click the Save button Adding Pills Adding pills to the Loba App will activate reminders for your morning or evening scheduled times and or allow you to set custom pill times if you ve upgraded you...

Page 8: ...ba device When you remove the lid of your Loba device sensors inside communicate with the app and notify the app that you have taken your pills Loba s LEDs will turn off Via Loba App push notifications 1 On your mobile device click on the push notification that pops up on your screen 2 The Loba App will launch and a full screen notification will appear 3 Click Done to log that you ve taken your pi...

Page 9: ... App Colour Scheme Loba Premium Feature To change your app colour scheme between Light and Dark 1 From the Home Screen on the Loba App tap on the hamburger menu 2 Tap the cog icon in the top of the flyout menu 3 Change your colour scheme by tapping on the desired version 8 ...

Page 10: ...les These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installat...

Page 11: ... my Loba device 2 I m getting an error message when trying to upgrade to Premium It looks like you re already subscribed to Premium from another Loba account 3 I m going to be traveling how do I change time zones for my reminders 4 The home screen is blank and says No data found 10 ...

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