Livongo WM1500, User Manual, Page: 8 / 22

SCALE USER GUIDE 7
CODE DESCRIPTION HOW TO RESOLVE
ER5
ER6
Connection error (displayed
after lines go around);
network found, unable to
set up data connection
Transmission error (displayed
after lines go around); signal
not strong enough
1. Confirm test at EXACT SAME location.
2. Confirm test at NEW location, preferably closer to a window.
3. Take three consecutive measurements.
1. Take another measurement at the EXACT SAME location.
2. Take another measurement at a NEW location, preferably
closer to a window.
3. Take three successive measurements.
ER7
ER8, 9, 10
ER11
Internal error (displayed after
lines go around)
SIM, Provisioning,
Subscription errors
Terminated (displayed after
lines go around)
Check that the batteries are all brand new and not expired.
Manufacturer connectivity errors; contact
Livongo Member Support.
The scale has been permanently deactivated (requested by user).