21
0800 422 274
NZ
FAQs and Troubleshooting
Not all unusual incidents you may encounter with your washing machine are faults, or
cause for concern. Check in the list below what issues may arise and why. Also check
in the table on the following page for solutions to other common problems.
•
The drain hose is leaking water during the first use. Does this indicate there is
a problem?
No, this is normal; it is residual water from the performance test in the factory and
no cause for concern.
•
Why is there still some water intake during the wash or rinse cycle?
When the water level is low, the washing machine will automatically refill during
the washing or rinsing process. This is no cause for concern.
•
At the beginning of the spin cycle, why is the tub turning first and then
stopping?
This is intermittent spinning and it results in better spinning performance.
•
During the spin cycle, why is the machine spinning and then stopping
suddenly and taking in water again?
If the washing is piled up at one side of the tub during the spin cycle, the washing
machine automatically takes in more water to redistribute the load. Once the load
is balanced again, the spin cycle will continue.
•
Why is there a sound like water flowing after spinning?
This is the sound of the balancing liquid in the balance ring. This helps reduce
vibration during spinning.
•
Why is the control panel still warm after the power is switched off?
This is caused by the memory circuitry still working.
•
The washer does not work at all. What could I have done wrong?
• Check and ensure that the washer is connected properly to the power supply
and power is switched on at the outlet.
• If both are OK, first press the POWER ON/OFF button, then press the START/
PAUSE button.
• If the machine still does not start the set program, check elsewhere in your
home whether there has been a power failure, or whether the fuse or circuit
breaker has been activated.
If none of the solutions offered above and on the following page help you
solve the problem, contact our after sales support line for advice.
