us. We’re always excited to hear from our users and see what you are
doing with our products, so don’t be shy!
Warranty
Damage
Your Instrument should be inspected immediately upon receiving it.
If there are any damages they should be reported immediately. All of
our instruments are fully tested just prior to leaving our plant. We’re
reasonable people, if you let us know about it right away we’ll take care
of it for you.
Warranty
Livid Instruments warrants that this product is free of defects in
materials and workmanship under normal conditions for one year from
the purchase date, so long as the product is: owned by the original
purchaser; the original purchaser has proof of purchase from Livid
Instruments or an authorized dealer. Warranty does not include repairs
needed due to misuse , abuse, or abnormal normal wear and tear. If
you decide to light your guitar on fire in a glorious encore with the Guitar
Wing attached, there is little chance your warranty won’t be voided.
In the event that Livid Instruments receives written notice of defects
in materials or workmanship from such an original purchaser, Livid
Instruments will either replace the product, repair the product, or refund
the purchase price at its option. In the event any repair is required,
shipment to and from Livid Instruments and a nominal handling charge
shall be born by the purchaser. In the event that repair is required,
a Return Authorization (RMA) number must be obtained from Livid
Instruments. After the RMA number is obtained, the unit should be
shipped back to Livid Instruments in a protective package with a
description of the problem and the Return Authorization (RMA) clearly
written on the package.
In the event that Livid Instruments determines that the product requires
repair because of user misuse or regular wear, it will assess a fair repair
or replacement fee. The customer will have the option to pay this fee and
have the unit repaired and returned, or not pay this fee and have the unit
returned un-repaired.
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