64 of 92 — 26-0008-1100/5
(Worldwide)
Physician’s Manual — VNS Therapy Programming Software (8.1)
Figure 38.
Dell Axim X50 Handheld Computer
10.2.3.
Other hardware issues
For all other hardware issues for the handheld computer, contact LivaNova
at 1 (866) 882-8804 (U.S. and Canada) or +1 (281) 228-7330 (Worldwide).
10.3.
Troubleshooting in the OR
10.3.1.
Communication problems in OR
A communication problem can cause the following error messages:
“There is an error establishing communication with the device”
“Failed to retrieve diagnostic data”
“Generator failed to respond to programming initialization”
“Failure in programming data sequence”
“Invalid data was received from generator”
Failure of the Pulse Generator and Programming Wand to clearly
communicate with each other to interrogate, program, or run diagnostic
tests can be attributed to several factors:
Depleted Programming Wand battery
Movement of the Programming Wand away from the Pulse Generator
during communication
Improper cable connection between Programming Wand and
Programming Computer