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Limited Warranty
Pleasant Valley
warrants to the original end user purchaser (“Owner”) of this truck camper (“Camper”) to be free of defects in
materials and workmanship and for structural integrity, under normal use, with reasonable care and maintenance, for one (1) year from
the date of purchase (the “Warranty Period”), subject to the exclusions given below.
Coverage Provided
Within the Warranty Period,
Pleasant Valley
is obligated to repair or replace any part covered by this warranty proven defective. In
the event of such an occurrence, the Owner should contact the selling dealer for a service appointment. If it is not possible to return to
the selling dealer, call the
Pleasant Valley
Factory Service Department, and they will provide you with the location of the nearest
authorized dealer or repair facility. The cost of transporting the Camper to the dealer or service center shall be incurred and paid for by
the Owner.
This is the only warranty given with the purchase of the Camper other than express or implied warranties given by the component
manufacturers. Any warranties implied by law are limited to the Warranty Period. Any other warranty, express or implied, not
provided for in this Limited Warranty is waived by the Owner, to the extent allowed by law.
Customer Information
Taking Delivery
The dealer will complete the Pre-Delivery Inspection / Warranty Registration form when you take delivery for your new camper. If
you do not have a copy of this form in your Owners Packet, request a copy for your records. It is an important part of the history of
your Camper.
A qualified dealer representative will perform a ‘walk-through’ demonstration which will provide you with important information
regarding the operation of your unit. Be sure you fully understand the information given, and the proper functioning of your camper,
to insure you have the best camping experience possible. Your dealer will fully explain all the system functions and will supply the
component information for products used in the manufacture of your camper.
Making a Service Appointment
Always call ahead for an appointment unless you have a true emergency. Monday and Friday are usually the busiest days for the
Service department, as well as just before a holiday. Give them ample time to schedule your truck camper for service.
When you call to schedule your appointment, have the following information available:
1)
Vin. Number or Serial Number containing 17 letters and digits.
2)
Type of Unit (example; Cirrus Truck Camper)
3)
Date of Purchase
4)
Description of Problem
5)
History of repairs and repair center location (where the repairs were performed).
6)
A calendar with your schedule noted, for convenience in coordinating a service date that works for you and the repair center.
Organize
Planning ahead and being prompt when having service is beneficial for all. When someone misses their appointment or arrives late, it
disrupts the service schedule for the entire day so drop your unit off at the scheduled time and on the scheduled date. Have a list ready,
be specific and reasonable with your expectations. Some repairs may require special order parts.
Waiting at the Repair Facility
For safety reasons, most insurance policies prohibit non-employee personnel to be in the work area.
If it is necessary for you to wait until the repairs are completed, most dealers provide you with a safe, comfortable customer lounge.
