13
TROUBLESHOOTING
If a problem arises, please try the troubleshooting guide below. If the problem is not listed
please contact Lithe Audio Customer Service Support
Q: Speaker has not been found during setup
A:
Please check power cord is correctly connected into speaker and transformer, Check the
red light is ON. Press reset button for 5 seconds on the speaker (discoverable mode), green
light shall flash, follow the instructions for Android or AirPlay setup.
*Before commencing any electrical work ensure the supply is switched OFF at the mains.
Q: Speaker connected to AirPlay but not playing through device
A:
Please ensure device has good Wi-Fi strength and battery power, check the led indicator is
solid green, if not press reset button for 3 secs. Failing this, turn the speaker power off then on.
Q: Device is connected to Wi-Fi speaker but no sound
A:
Ensure your device volume is NOT muted, increase the volume within app and try again.
Restart the app which the audio is playing from and try again.
Q: Lithe Audio App not showing connected speakers
A:
Ensure your speakers green light are on, and connected as per setup. The app shall
automatically find active speakers, if not, restart app or press reset on speaker for 3 secs to
wake speaker. to show green status light.
Q: Lithe Audio App not working correctly
A:
Ensure your speaker firmware/app are up to date, OR restart/reinstall app fully.
Q: Can the speaker be installed into the bathroom ceiling.
A:
The IP rated models can be installed in zone 2 or 3 of a bathroom. Ensure you read the
saftey precautions before installation.
Warning:
Do not use the product in water or directly above the bath or shower area.
Q: I have a new router and speakers are not visible anymore
A:
If you have purchased a new router or reset the router back to defualt, you shall need to
install the speakers again. Please follow the setup procedures for IOS or Android.
For further queries and support questions please visit www.support.litheaudio.com
email us at [email protected] or via our website’s live chat service (during working
hours)
