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19
T
ROUBLESHOOTING
If you have trouble during installation or use of your BD drive, please refer to the following
information.
Read Problems
Symptom
Possible Cause
Solution
No power
•
Ensure that the power cord is connected
securely (at all connections).
Does not operate
SATA cable not properly
connected
•
Ensure that the SATA cable and
connectors are not damaged (check the
pins carefully), and that both sides are
connected.
Power cable not properly
connected
•
Ensure that the power cord is connected
securely (at all connections).
BD drive can not be
recognized
SATA cable not properly
connected
•
Ensure that the SATA cable and
connectors are not damaged (check the
pins carefully), and that both sides are
connected.
Unbalanced disc loaded
•
Replace the disc with another.
Excessive noise when
reading a disc
Sticker or label attached to
the surface
•
Detach the sticker/label carefully,
ensuring that you don’t scratch the disc.
Drive locked by software
•
Wait until the software activity is
finished; or
•
Stop the software activity and then press
eject.
Cannot open the tray
(Eject)
Disc set incorrectly in tray
•
Turn off power to the drive, then insert a
small stick or paper clip into the
emergency eject hole to eject the tray.
“Load Contents“ or “Import
Session“ was not selected
during write process
•
Make sure you properly select “import
previous sessions” when writing new
data to the disc.
Defective or damaged disc
•
Always use high-quality media.
•
Always handle discs with care and keep
them clean. Deep scratches, fingerprints,
or other contaminants on a disc’s surface
can make it unreadable.
Cannot read a previous
session of a CD-RW
disc that has been
written to at least twice
Disc inserted upside down
•
Remove the disc from the tray and
reinsert it label side up.
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