ListenTech-Note
Doc. # LTN0061
Page 5 of 9
Revision: 08-23-22BC
Server is Unable to Connect to Cloud Services:
If you are reviewing this section, you are able to successfully connect to the Listen
EVERYWHERE server through the Listen EVERYWHERE app. However, the Listen EVERYWHERE
server is not able to communicate with Cloud Services and appears to be offline.
•
Ensure that the router is connected to the wide area network (WAN). Routers will
typically have a physical WAN or Internet Ethernet port. Make sure that an Ethernet
cable is properly connected from the WAN port of the router to the internet source.
This will commonly be the case if other connected devices are also not able to get
internet access.
•
Enable ports and services. This will likely be necessary if the network has a high level of
security or firewall in place. Cloud Services communicates via HTTP with the LE server
through *.exxothermic.com over port 1025, with updates communicating over port 80.
Refer to Figure 1 on Page 2.
High Latency, Noise, Crackling, or Dropouts in Audio:
If you are reviewing this section, you are able to successfully connect to the Listen
EVERYWHERE server through the Listen EVERYWHERE app. However, the latency of the audio
stream through the app seems excessively high or the audio stream has excessive noise,
crackling, or dropouts. These audio effects may be heard immediately, occasionally, or
infrequently. An example can be heard
The average latency on the Listen EVERYWHERE
server is 60ms but can vary by network and device.
•
Upgrade the networking equipment. Older and/or low-cost networking equipment may
result in unreliable and slower packet delivery, especially when many users are
connected to a single network. It is highly recommended to use high-end consumer-
grade networking equipment or enterprise-grade networking equipment to improve
packet reliability and speed. More information and recommended networking
equipment can be found in our
