48 | TROUBLESHOOTING
Problem
Solution
There is no picture/
sound or distorted
picture/sound from
an external device
Ensure that connection to the device is correct and that all cables are fully inserted.
Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
Restart the connected devices by unplugging each device's power cord and then plugging it in again.
If "No Signal" is displayed on the TV, ensure that the correct input source has been selected.
When using the component cable, confirm that the green (Y), blue (Pb) and red (Pr) jacks are plugged into
their proper connectors.
There is no/distorted/
delayed sound
Ensure the volume is not muted. If it is, press the VOL+ button to restore the sound.
If earphones are connected, unplug them.
Check the volume level of the external device.
Ensure that connection to the external audio device is correct and that all cables are fully inserted.
Ensure correct input source and audio settings have been selected on the external audio device.
Move the TV away from electronic equipment or devices that could cause interference.
If you are using an external audio device via a HDMI cable, ensure that the device supports HDMI-ARC
and, if applicable, the ARC setting is turned On (refer to the connection guide in the user manual of the
connected device). Ensure on the TV, Menu > Settings > HDMI CEC Control > ARC setting is turned On.
If you are using an external audio device via an optical cable, check that the Menu > Sound > S/PDIF mode
is set to "PCM".
If the TV sound is not synchronised with the picture, adjust the applicable Menu > Sound > Sound Delay
setting.
