58
Appendix A: Troubleshooting
Common Problems and Solutions
ADSL2+ Gateway with VoIP
10. When I enter a URL or IP address, I get a time-out error or am prompted to retry.
Go through this checklist until your problem is solved:
• Check if other PCs work. If they do, ensure that your workstation’s IP settings are correct (IP Address,
Subnet Mask, Default Gateway, and DNS). Restart the computer that is having a problem.
• If the PCs are configured correctly, but still not working, check the Gateway. Ensure that it is connected
and powered on. Connect to it and check its settings. (If you cannot connect to it, check the LAN and
power connections.)
• If the Gateway is configured correctly, check your Internet connection (DSL/cable modem, etc.) to see if it
is working correctly. You can remove the Gateway to verify a direct connection.
• Manually configure the TCP/IP with a DNS address provided by your ISP.
• Make sure that your browser is set to connect directly and that any dial-up is disabled. For Internet
Explorer, click
Tools
,
Internet Options
, and then the
Connection
tab. Make sure that Internet Explorer is
set to
Never dial a connection
. For Netscape Navigator, click
Edit
,
Preferences
,
Advanced
, and
Proxy
.
Make sure that Netscape Navigator is set to
Direct connection to the Internet
.
11. I forgot my password, or the password prompt always appears when I am saving settings to the
Gateway.
• Reset the Gateway to the factory default settings by pressing the Reset button for ten seconds and then
releasing it. If you are still getting prompted for a password when saving settings, then perform the
following steps:
A. Access the Gateway’s web-based utility by going to
http://192.168.1.1
(default IP address of the
Gateway) and enter the username and password (default is
admin
). Click the
Administration
>
Management
tab.
B. Enter a different password in the
Gateway Password
field and enter the same password in the second
field to confirm the password.
C. Click the
Save Settings
button.
12. To start over, I need to set the Gateway to the factory default settings.
Hold the Reset button for ten seconds and then release it. This will return the Internet settings, password,
forwarding, and other settings on the Gateway to the factory default settings. In other words, the Gateway will
revert to its original factory configuration.
13. I need to upgrade the firmware.
In order to upgrade the firmware with the latest features, you need to go to the Linksys international website
and download the latest firmware at
www.linksys.com/international
.
Follow the steps below to access the firmware:
A. Go to the Linksys international website at http://www.linksys.com/international and select your region or
country.
B. Click the Products tab and select the Gateway.
C. On the Gateway’s webpage, click Firmware, and then download the latest firmware for the Gateway.
Summary of Contents for AG310
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