User Manual
English
26
If you still have issues playing media content on the adapter, try the following steps:
•
As some media players require DirectX hardware support to correctly operate, try a
different media player which requires less DirectX support.
•
Drag the media player to the add-on screen and close the player. Restart the player
and it should open on the add-on monitor. Now try playing the media file again.
•
Try reducing the hardware acceleration level of the primary display (NOT the add-on
monitor) to levels 1,2 or 3 and restarting the media player. The hardware
acceleration can be found by right-clicking on your desktop and click Properties >
Settings > Advanced > Troubleshoot. Some players use this setting even when
playing on a different display.
•
The video playback may be unusual when the add-on monitor is mirroring the
primary display and there is another extended screen connected to the computer.
The extended screen must be disabled before the content will be correctly cloned to
the add-on monitor.
Q5: In extended mode, the add-on monitor appears to have a black border around the
desktop.
A: This happens when the resolution used by the add-on monitor is larger than the
resolution used by the primary monitor. To solve this problem, configure the add-on
monitor to use the same resolution as the primary monitor.
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