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11. Troubleshooting

UBEX series – Matrix Application Mode – User's Manual

172

11. Troubleshooting

UBEX series – Matrix Application Mode – User's Manual

172

MA

TRIX APPLIC

A

TION MODE

Applied F-series endpoint firmware package: v1.4.1 | Applied R-series endpoint firmware package: v1.4.1 | Applied MMU firmware package: v1.2.1 | LDC software: v1.34.0b2

Troubleshooting

Usually, if the system seems not to transport the signal as expected, the best

strategy for troubleshooting is to check signal integrity through the whole

signal chain starting from source side and moving forward to receiver end.

Link to connections/cabling section.

Link to device operation section.

Link to LDC software section.

LW3

Link to LW3 protocol commands section.

The following sections are available in the chapter:

11.1. Use Cases

At first, check front panel LEDs and take the necessary steps according to their states. For more information

about status, LEDs refer to the

Front and Rear View - F-series Endpoint Devices

section for the endpoint

devices and to the

Front and Rear View - UBEX-MMU-X200

section for the MMU.

Symptom

Root cause

Action

Refer to

Video signal

No picture on the

video output

Device or devices are not

powered properly

Check the endpoints, the MMU, the

network switch, and the other devices if

they are properly powered; try to unplug

and reconnect them.

Cable connection

problem

Cables must fit very well, check all the

connectors (HDMI and optical/DAC

cables).

Optical cable became

contaminated

Use special fiber optical cable cleaning

equipment to clean it carefully.

Incorrect settings are

applied in the network

switch

Check the configuration settings of the

network switch. See more typical switch

related issues on the next page.

Singlemode-multimode

SFP / SFP+ module pairs

Check the installed SFP / SFP+ modules

and install multimode or singlemode

modules by pairs only.

SFP module is installed

instead of SFP+ module

Install SFP+ transceiver module to the

SFP+ port

Incompatible SFP+

modules are in the

endpoint and the

network switch

Check the compatibility of the installed

SFP+ modules: singlemode / multimode

pairs, parameters of the modules

Not the proper video

stream is the active one

Check the crosspoint state which video

stream switched to the current output.

LW3

Video stream is disabled Enable the source stream.

LW3

Output port is disabled

Enable the destination stream.

LW3

Display is not able to

receive the video format

Check the emulated EDID; select another

(e.g. emulate the EDID of the display on

the input port).

LW3

ç

ç

How to Speed Up the Troubleshooting Process

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Summary of Contents for UBEX Series

Page 1: ... PRO20 HDMI F100 UBEX PRO20 HDMI F110 UBEX PRO20 HDMI R100 2xMM 2xDUO UBEX PRO20 HDMI R100 2xMM QUAD UBEX PRO20 HDMI R100 2xSM 2xDUO UBEX PRO20 HDMI R100 2xSM QUAD UBEX PRO20 HDMI R100 2xSM BiDi DUO User s Manual AV Over IP Multimedia Extender ...

Page 2: ... the floor wall or mount in accordance with the installation instructions The apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids such as vases shall be placed on the apparatus No naked flame sources such as lighted candles should be placed on the apparatus CAUTION AVIS RISK OF ELECTRIC SHOCK DO NOT OPEN RISQUE DE CHOC ELECTRIQUE NE PAS OUVRIR Waste Elec...

Page 3: ...eindicatedproducts Thedescriptions have been made during testing these functions in accordance with the indicated Hardware Firmware Software environment Item Version Lightware Device Controller LDC software 1 34 0b2 Lightware Device Updater V2 LDU2 software 2 0 0b22 Firmware package UBEX PRO20 HDMI F100 1 4 1 UBEX PRO20 HDMI F110 1 4 1 UBEX PRO20 HDMI R100 series 1 4 1 UBEX MMU X200 1 2 1 Hardware...

Page 4: ...he relevant information as quick as possible The format of the keywords is the following keyword The usage of the keywords use the Search function Ctrl F Cmd F of your PDF reader application type the hashtag character and the wished keyword The new special keyword indicates a new feature function that has just appeared in the latest firmware or software version Example dhcp This keyword is placed ...

Page 5: ...k Aggregation LAG 37 3 8 2 VLAN 37 3 8 3 IGMPv2 37 3 8 4 Optional Configuration 37 3 8 5 Installation and Network Setup Guide for UBEX 37 3 8 6 System Design Guide for UBEX 37 3 9 Startup of the System 37 3 9 1 Switch on the Devices 37 3 9 2 Configure the Operation Mode 37 3 9 3 Connect to the Matrix Management Unit 37 3 9 4 Check the Signal Status 38 3 9 5 Customize the View of the Matrix 38 3 9 ...

Page 6: ... Information 76 8 9 Video Destination Port Properties Window 76 8 9 1 Stream Information 76 8 9 2 Port Information 77 8 9 3 Device Information 77 8 10 Audio Port Properties Windows 78 8 10 1 HDMI Source HDMI Destination Port Properties Window 78 8 10 2 Analog Audio Source Port Properties Window 78 8 10 3 Analog Audio Destination Port Properties Window 79 8 11 Device Properties Windows 79 8 11 1 Tr...

Page 7: ...stination Output Side 117 9 9 1 Query the Name of the Destination 117 9 9 2 Setting the Name of the Destination 117 9 9 3 Query the Tags of the Destination 117 9 9 4 Adding Tags to the Destination 118 9 9 5 Deleting Tags of the Destination 118 9 9 6 Deleting All Tags of the Destination 118 9 9 7 Query All the Tags of the Device 118 9 9 8 Enable Disable the Stream 118 9 9 9 Resolution Setting 118 9...

Page 8: ...nabling the Port 141 9 17 2 Ethernet Mode Setting 141 9 17 3 Setting the Name of the Port 141 9 17 4 Query the Tags of the Port 141 9 17 5 Adding Tags to the Port 142 9 17 6 Deleting Tags of the Port 142 9 17 7 Deleting All Tags of the Port 142 9 17 8 Query All Tags of the Device 142 9 18 Serial Port Configuration MMU 142 9 18 1 BAUD Rate Setting 142 9 18 2 Databits Setting 143 9 18 3 Stopbits Set...

Page 9: ...Specification 183 14 1 1 UBEX PRO20 HDMI F100 183 14 1 2 UBEX PRO20 HDMI F110 183 14 1 3 UBEX PRO20 HDMI R100 series 184 14 1 4 UBEX MMU X200 185 14 2 Factory Default Settings 186 14 2 1 UBEX PRO20 HDMI F100 R100 series 186 14 2 2 UBEX PRO20 HDMI F110 186 14 2 3 UBEX MMU X200 187 14 3 Content of Backup File 187 14 4 Control Port Numbering of the MMU 187 14 5 Release Notes of the Firmware Packages ...

Page 10: ...ering off the device There could be either duplex multimode singlemode modules 1 1 fiber for each direction per 10 Gbps link or bidirectional singlemode module 1 fiber for both direction per 10 Gbps link The maximum supported cable length is 400 m with multimode modules OM4 and 10 km with short range singlemode modules or 80 km with long range singlemode modules In a typical application with stand...

Page 11: ...s or connector reflections 2 2 HDCP 2 2 compliant The UBEX extenders complies to the HDCP 2 2 standard HDCP capability on the digital video inputs can be disabled when non protected content is extended UBEX MMU X200 device IEC power cable UTP patch cable 3 m 2x Phoenix Combicon 3 pole connector 2x Safety warranty info Quick Start Guide Safety and Warranty Info Quick Start Guide Frame Detector and ...

Page 12: ...0 1 0 0 1 1 0 1 0 1 0 1 1 1 0 0 1 0 1 0 1 0 0 1 0 0 1 1 0 1 0 1 0 1 1 1 0 0 1 0 1 0 1 0 0 1 0 0 1 1 0 1 0 1 0 1 1 1 0 0 1 0 1 0 1 0 0 1 0 0 1 1 0 1 0 1 0 1 1 1 0 0 1 0 1 0 1 0 1 0 0 1 1 0 1 0 1 0 1 1 1 0 0 1 0 1 0 1 0 0 1 0 0 1 1 0 1 0 1 0 1 1 1 0 0 1 0 1 0 1 0 0 1 0 0 1 1 0 1 0 1 0 1 1 1 0 0 1 0 1 0 1 0 0 1 0 0 1 1 0 1 0 1 0 1 1 1 0 0 1 0 1 0 1 0 0 1 0 0 1 1 0 1 0 1 0 1 1 1 0 0 1 0 1 0 1 0 0 1 0 ...

Page 13: ...or AV transmission interface Video ports Audio ports Interface ports IEC power Neutrik powerCON TRUE1 SFP slots Multimode Singlemode 2x HDMI inputs 2x HDMI outputs Analog audio input Analog audio output Ethernet Infra input and output RS 232 Neutrik opticalCON DUO Neutrik opticalCON QUAD Neutrik opticalCON DUO Neutrik opticalCON QUAD Standard RJ45 Neutrik etherCON F series models UBEX PRO20 HDMI F...

Page 14: ...he MMU devices The following settings are available in the MMU only in case the Matrix mode Operation mode setting transmitter receiver transceiver configuration for the endpoints All network related settings e g DHCP setting static IP address etc All HDMI port settings for the inputs and outputs EDID settings Reloading factory defaults Centralized firmware upgrade method for the endpoint devices ...

Page 15: ...controlled by a PC All endpoint devices and the MMU are connected to a 96 port 10G Layer 3 network switch The transmitters can be connected to a single laptop or a dual head 4K rack PC and transmitting two streams together The receivers can be connected to one or two sink devices belongs to the required application The transceivers can be connected to a source and a sink device together The source...

Page 16: ...o a 96 port 10G Layer 3 network switch The receivers are connected to four wall mounted displays in a 2x2 video wall application The source streams are from four different source devices PC Blu ray player 4K media player and laptop and transmitted by the two UBEX transmitters The video wall may have more different layouts and a layout may be divided into more zones See more details about video wal...

Page 17: ...ol Keep dialing and click while getting feedback on the LCD 4 Reset button Reboots the device the same as disconnecting from the power source and reconnecting again 2 1 4 3 Status LEDs LIVE Transmitter Receiver Transceiver blinking The device is powered and ready to use off The device is not powered or out of operation STATUS Transmitter Receiver Transceiver on All measured temperature and voltage...

Page 18: ...ion in the Serial Interface section 8 HDMI output ports HDMI output ports with HDMI 2 0 support for sink devices When the device is configured as a transmitter or transceiver the ports operate as local HDMI outputs See more details about the HDMI interface in the Video Interface section 9 SFP port slots Optical port slots for 2x 10 GbE SFP modules or 2x 10 GbE DAC cables Ports can be used for eith...

Page 19: ...ration Endpoints chapter 4 Jog dial control knob Easy setting and menu navigation by the jog dial control Keep dialing and click while getting feedback on the LCD 5 Reset button Reboots the device the same as disconnecting from the power source and reconnecting again 3 2 5 1 1 4 Status LEDs LIVE Transmitter Receiver Transceiver blinking The device is powered and ready to use off The device is not ...

Page 20: ...I output ports with flange HDMI output ports with HDMI 2 0 support for sink devices When the device is configured as a transmitter or transceiver the ports operate as local HDMI outputs See more details about the HDMI interface in the Video Interface section q Neutrik opticalCON QUAD optical connector Neutrik opticalCON QUAD NO4FDW A singlemode or multimode fiber optical connector for AV signal tr...

Page 21: ... device is powered and ready to use off The device is not powered or out of operation UBEX MMU X200 Matrix Management Unit Control USB Reset CONTROL ETHERNET 1 3 4 1 2 5 6 2 3 2 Rear View 7 RS 232 connectors 2 pcs 3 pole Phoenix connectors for serial communication The connectors are for controlling the device and connection with third party system controllers See more details about the pin assignm...

Page 22: ... contains Neutrik powerCON TRUE1 NAC3MPX WOT power connector and works with 100 to 240 Volts AC 50 Hz or 60 Hz power sources Connect the Neutrik powerCON to the AC input connector the extender is immediately powered on See the details about the assembly instructions for the Neutrik powerCON TRUE1 cables on the website of the vendor https www neutrik com en product nac3mx w top 2 4 3 Symmetrical An...

Page 23: ...e white orangestripe 2 green solid orange solid 3 white orange stripe white green stripe 4 blue solid blue solid 5 white blue stripe white blue stripe 6 orange solid green solid 7 white brown stripe white brown stripe 8 brown solid brown solid 2 4 9 Neutrik opticalCON Connectors UBEX R series endpoint devices are built with singlemode or multimode Neutrik opticalCON connectors UBEX PRO20 HDMI R100...

Page 24: ...ounting accessories please contact sales lightware com 3 1 1 Mounting Bracket V2 Mounting bracket V2 gives an opportunity to mount the device to any furniture surface Fasten the bracket on the side of the unit with the provided screws and fasten it to a stand board truss furniture Fixing the Bracket to the Device Fasten the mounting bracket on the side of the unit with the provided screws 4 pcs M3...

Page 25: ...nstallation Rigging the handles with a safety wire rope is highly recommended for safety reasons To order mounting accessories please contact sales lightware com Truss clamp and safety wire rope are not available at sales Truss mounting for R series endpoint devices 3 2 2 Standard Rack Installation Rack mounting kit includes all necessary accessories for standard rack installation 2 pcs rack ears ...

Page 26: ... sized screws for mounting Keep minimum two thread left after the nut screw Mounting the rack ears to the rack rail 3 3 Rack Shelf Mounting MMU Two rack ears are supplied with the product which are fixed on left and right side with 2x 4 pcs M4 screws The default position allows mounting the device as a standard rack unit installation WARNING M4x8 size is the longest allowed screw for fixing the ea...

Page 27: ...ween the transmitter and the Layer 3 L3 network switch The Matrix Mode is detected and applied automatically in the device once the MMU claims the endpoint HDMI in Connect the transmitter and the source devices e g PC Blu ray player using the HDMI input 1 and 2 ports by HDMI cables Local HDMI out Connect the local sink devices e g monitor 4K TV to the HDMI output 1 and 2 ports by HDMI cables Ether...

Page 28: ...AC cables between the receiver and the Layer 3 L3 network switch The Matrix Mode is detected and applied automatically in the device once the MMU claims the endpoint HDMI out Connect the sink devices e g monitor projector to the HDMI output 1 and 2 ports by HDMI cables Ethernet Optionally connect the receiver to a LAN in order to control the device Power Connect the power adaptor to the AC input o...

Page 29: ... detected and applied automatically in the device once the MMU claims the endpoint HDMI in Connect the transceiver and the source device e g PC using the HDMI input 2 port by an HDMI cable HDMI out Connect a sink device e g monitor to the HDMI output 1 port by an HDMI cable Local HDMI out Connect a local sink device e g 4K TV to the HDMI output 2 port by an HDMI cable Ethernet Optionally connect t...

Page 30: ...smitter first then to the AC power socket 2xMM 2xDUO OPT DUO Connect the device and the L3 network switch by 2 pcs multimode Neutrik opticalCON DUO or 4 pcs multimode LC fiber optical cables 2xMM QUAD OPT QUAD Connect the device and the L3 network switch by a multimode Neutrik opticalCON QUAD fiber optical cable 2xSM 2xDUO OPT DUO Connect the device and the L3 network switch by 2 pcs singlemode Ne...

Page 31: ... 4 pcs multimode LC fiber optical cables 2xMM QUAD OPT QUAD Connect the device and the L3 network switch by a multimode Neutrik opticalCON QUAD fiber optical cable 2xSM 2xDUO OPT DUO Connect the device and the L3 network switch by 2 pcs singlemode Neutrik opticalCON DUO or 4 pcs singlemode LC fiber optical cables 2xSM QUAD OPT QUAD Connect the device and the L3 network switch by a singlemode Neutr...

Page 32: ...ower socket 2xMM 2xDUO OPT DUO Connect the device and the L3 network switch by 2 pcs multimode Neutrik opticalCON DUO or 4 pcs multimode LC fiber optical cables 2xMM QUAD OPT QUAD Connect the device and the L3 network switch by a multimode Neutrik opticalCON QUAD fiber optical cable 2xSM 2xDUO OPT DUO Connect the device and the L3 network switch by 2 pcs singlemode Neutrik opticalCON DUO or 4 pcs ...

Page 33: ...t use the CATx port of the UBEX Network for the Ethernet connection between the devices OR via SFP port use a singlemode or multimode depends on the installed SFP not SFP modules fiber optical cables or DAC cables between the MMU and the Layer 3 L3 network switch use CATx cable between the MMU and the Layer 3 L3 network switch when RJ45 SFP not SFP module is installed to the slot Ethernet Connect ...

Page 34: ...CON DUO series cables The following figure shows the correct cabling layout of optical connectors on the R100 endpoint device Layout of the 2xMM 2xDUO 2xSM 2xDUO models rear view Layout of the extra connector rear view ATTENTION Always be sure that the fiber optical mode of the entire fiber optical equipment SFP modules LC patch cables Neutrik connectors and cables and R100 endpoint device are the...

Page 35: ...ors Connect the SFP modules and the back of the Neutrik opticalCON DUO connector by the patch cables a standard LC duplex connector can be found on the back of the Neutrik opticalCON DUO connector TIPS AND TRICKS The extra Neutrik connector can be assembled to a blank 1U high rack shelf which can make easier the mounting of the connectors and the cabling Step 3 Establish connection between the add...

Page 36: ...oup Management Protocol version 2 RFC 2236 snooping IPv4 or Layer 2 Multicast Forwarding based on IGMP v2 snooping with at least 16 addresses available for each endpoint e g 4096 IPv4 multicast addresses for 256 endpoints Supports IEEE Std 802 1Q VLAN tagging 1 VLAN reserved for UBEX control and media transmission other s available for user traffic Optional Requirements Supports IEEE Std 802 1Q fo...

Page 37: ...and_Network_ Setup_Guide_for_UBEX pdf 3 8 6 System Design Guide for UBEX Please check our documentation about the UBEX AV system design This guide summarizes the network switches of the market and collects the required accessories and costs incurred new https lightware com pub media lightware filedownloader file Application Note System_Design_Guide_ for_UBEX pdf 3 9 Startup of the System The follo...

Page 38: ... the View of the Matrix If not all input output ports of the endpoints are used in your matrix you can hide the unused ones Click on the unused source destination port Select the Stream tab and remove the tick in the Enabled option The disabled sources destinations can be hidden when you disable the Show Disabled Streams option 3 9 6 Give Unique Names for the Sources and Destinations INFO You can ...

Page 39: ...the Video Crosspoint State Set the connections between the stream sources and the destination ports Move the cursor of the mouse above the desired crosspoint You can check your selection in the Highlighted Streams section Click on the selected crosspoint to set up the connection 3 9 10 Check the Signal Bandwidth Status Check the signal bandwidth and the bandwidth limit status indicator When the ba...

Page 40: ...ransfer button the arrow in the middle to emulate the selected EDID EDID Management menu in the LDC TIPS AND TRICKS If there is no pre installed factory EDID in the list which can fit with your system a new EDID can be created via the EDID Creator wizard See more details about it in the Creating an EDID Easy EDID Creator section 3 9 13 Set the Scaler and the Frame Rate Converter Set up the scaler ...

Page 41: ...EX PRO20 HDMI F110 endpoint device All audio streams can be selected to all outputs Audio crosspoint menu in the LDC See more details about the audio crosspoint settings in LDC in the Crosspoint Menu Audio Layer section 3 9 15 Set the Parameters of the Audio Streams Analog audio input port properties window in the LDC Set up and customize the analog and digital audio streams Select the desired sou...

Page 42: ...th utilization management EDID management Monitoring of the network and the endpoints Backup and restore Interface for third party system controllers Centralized firmware upgrade method for the endpoint devices What if the Connection with the MMU is lost If the connection with the MMU is lost the AV signal transmission between the endpoint devices will continue without any problem You can calculat...

Page 43: ... switch and supervised by the MMU There are four control devices connected to the network a PC to the transmitter a touch controller to the receiver a laptop to the switch and a MacBook to the MMU It does not matter which device you want to use for controlling all of them reach the MMU and you can configure the matrix 4 2 2 Serial Interface This section is about the serial interface of the MMU ATT...

Page 44: ...110 R100 receiver Fiber Optical Interface The receiver can receive two HDMI video streams via the fiber optical input ports HDMI Output Modes The receiver can transmit HDMI video streams on two HDMI 2 0 output ports The signal can be up to 4K 60 Hz 4 4 4 in the case of both outputs The streams received from the remote endpoint device can be routed to any HDMI outputs of receiver e g the stream fro...

Page 45: ...estination Port Properties Window or in the HDMI Out 1 Panel section The HDMI out 2 transmits the HDMI signal coming from the HDMI in 1 input port so it operates as a local output port The stream cannot be affected by any video processing Summary Tables HDMI INPUTS HDMI input 1 HDMI input 2 Accepted signal up to 4K 60 4 4 4 Scaler Frame rate converter FRC Color space converter CSC HDMI OUTPUTS HDM...

Page 46: ...oftware Receiver side HDMI out 1 HDMI out 2 Status Stream tile LDC Port tile LDC Status Stream tile LDC Port tile LDC Enabled 1 01 Disabled 1 02 Transceiver Side Thanks to the 20G full duplex SFP interface the transceiver has no bandwidth limitation on the input and output sides either The device is able to receive and transmit 2x 4K60 Hz 4 4 4 24bit streams on the HDMI input and output ports eith...

Page 47: ...are transmitted with the stream from the source and the receiver can generate accurate clock frequency in this way the latency within one frame up to 16 lines can be guaranteed This mode is ideal for the video walls where the extra low latency is the most important requirement The setting is available in the LDC software see the details in the Port Information section and by LW3 protocol commands ...

Page 48: ...on of the LDC software in the Lightware Device Controller chapter The upper tiles mean the inputs Stream 1 4 the tiles on the right side mean the outputs HDMI out 1 and 2 of the receivers The naming is the following Sources 1 02 where the 1 is the UBEX transceiver 1 the first endpoint which is joined to the network and added by the MMU the 02 is the Stream 1 on the HDMI in 2 port Destinations 4 02...

Page 49: ...am name MAC address and the logical device ID these ones cannot be removed from the tags The following tags are freely configurable by the user The following characters are allowed when naming Letters A Z and a z numbers 0 9 and any special characters except semicolon Stream Search UsetheSearchfieldtofindanystreamonthenetwork You can search in the Sources in the Destinations or Both Start typing i...

Page 50: ...port can take part in the video wall the HDMI out 2 does not participate but can transmit any other stream during the operation of the video wall Installation example for the video wall 4 4 2 Layouts and Zones More different layouts can be defined within a video wall installation The layouts contain one or more zones where different sized video walls can be displayed The different zones can displa...

Page 51: ...y device or a zone physically When you need to see quickly which display or zone you want to configure actually this feature makes generating 10 test colors on the display device s for 10 seconds Example for Identifying a Display Example for Identifying a Zone The Identify display zone feature is available in the Lightware Device Controller LDC software see the details in the Managing of the Layou...

Page 52: ...del UBEX PRO20 HDMI F100 UBEX PRO20 HDMI R100 series Description The receiver receives two HDMI audio streams via the SFP links The streams can be selected to any HDMI output ports the crosspoint settings are available in the MMU The HDMI input ports of the receiver cannot accept audio signals due to software limitation Audio port diagram of the F100 transmitter Audio port diagram of the F100 rece...

Page 53: ...ed stereo audio stream to analog audio The analog audio output port supports PCM audio format up to 48 kHz ATTENTION If unsupported audio signal is selected to the analog audio output the port will be muted automatically The current status of the port can be queried by an LW3 protocol command see the details in the Query the Status of the Analog Audio Output section 4 5 5 Receiver Mode F110 Model ...

Page 54: ...e stream of the HDMI in 2 port Any audio can be selected to the HDMI out 1 and the analog audio out ports The audio streams of the HDMI in 2 and the analog audio in ports are transmitted via the SFP output ports The HDMI out 2 port is a local output port it transmits the audio stream of the HDMI in 2 port directly The HDMI input 1 port does not accept signal when the device is configured as transc...

Page 55: ...r The matrix contains 6 inputs 1 6 mixed digital and analog audio streams and 6 outputs mixed digital and analog sink devices The MMU builds up the crosspoints and controls the A V system The following table shows the available crosspoint possibilities Crosspoint possibilities of the audio streams for the UBEX matrix Sink devices TRX TX RX Active speakers 4K TV Active speakers Audio amplifier 4K T...

Page 56: ...nterface the MMU directly or any endpoints you want to use establishing connection with the UBEX matrix you will reach the MMU finally Setting up the TCP Ports of the Serial Interface The default starting port number is 8000 and increases with one until the number of the RS 232 ports in the matrix If these TCP ports are reserved in the network the port numbers can be changed in LDC see the details...

Page 57: ...dresses an Infrared output port in the endpoint device The user can set which TCP port is ordered to the required Infrared output port INFO It does not matter which device of the Ethernet interface the MMU directly or any endpoints you want to use establishing connection with the UBEX matrix you will reach the MMU finally Setting up the TCP Ports of the IR Interface The default starting port numbe...

Page 58: ...e the SFP SFP Slot Connection section 4 8 2 SFP Interface for the MMU The UBEX MMU X200 matrix management unit has one 1 GbE SFP module slot for the fiber optical connection via the network switch The following methods can be applied to connect the MMU to the switch 1x SFP transceiver module up to 1 Gbps bandwidth The module can be singlemode or multimode built with LC duplex connectors or BiDi mo...

Page 59: ...There are two types of emulation static and dynamic Static EDID emulation an EDID from the Factory or User EDID list is selected Thus the Emulated EDID remains the same until the user emulates another EDID Dynamic EDID emulation it can be enabled by selecting D EDID memory The attached monitor s EDID is copied to the input if a new monitor is attached to the output the emulated EDID changes automa...

Page 60: ...time date settings 5 2 1 Network The parameters of the network connection can be set in this submenu The first three lines IP Subnet and Gateway parameters show the current settings If the DHCP option is disabled three more parameters are listed which can be set for a static IP address Static IP Static Subnet Static Gateway ATTENTION If you change the network settings always press the Save option ...

Page 61: ...value of a parameter The knob can be pressed to enter a menu or edit set a parameter TIPS AND TRICKS The faster you rotate the jog dial the faster the parameter list is scrolled 6 1 2 Operation Mode Visualization The current operation mode of the UBEX endpoint is displayed with two methods on the LCD screen for the easier recognition The color of the header is blue for the transmitter white for th...

Page 62: ...de Front panel Restart device Bootload mode MAIN MENU TRX Ports TRX HDMI input 2 HDMI input Stream output TRX HDMI output 1 Stream input HDMI output TRX HDMI output 2 Overview EDID View System status Device info Link status Operation Temperatures Voltages System settings Network Application mode Front panel Restart device Bootload mode The tree structure of the transmitter mode The tree structure ...

Page 63: ...of the receiver Hotplug detect Signal present Active resolution Total resolution Color space 6 4 2 Overview The current status of the output ports is summarized in the Overview menu The icons display information about the port and the transmitted signals TIPS AND TRICKS Press enter on the selected port for the settings and detailed status information Icon Icon is blue inactive Icon is white active...

Page 64: ...checked Preferred Resolution Monitor Name Audio Info 6 7 System Status Menu The most important status information is displayed about the endpoint in the menu Device Info Hardware and software related information are listed in the submenu e g device label this is a user defined unique name which can be set in the LDC software see the details in the Status Tab section or with LW3 protocol command se...

Page 65: ... package v1 2 1 LDC software v1 34 0b2 6 8 3 Front Panel Display Backlight The brightness of the LCD can be set from 1 to 10 on a scale Rotary Direction The rotary direction of the jog dial control knob can be set in two ways CW Down clockwise down or CCW Down counter clockwise down rotary jogdial 6 8 4 Restart Device There is a possibility to restart the device It results in a reboot only and DOE...

Page 66: ...g the Connection ATTENTION Please be sure that the computer is in the same network as the UBEX matrix If the computer has multiple Ethernet connections for example Wi Fi and LAN connections are used simultaneously you will need to know the IP address for the one that is used for controlling the MMU builtinweb web Step 1 Connect the matrix and the computer either via Ethernet with LAN patch cable o...

Page 67: ...very window appears automatically and the program checks the available updates on Lightware s website and opens the update window if the LDC found updates The current and the update version number can be seen at the top of the window and they are shown in this window even with the snapshot install The Update window can also be opened by clicking the About icon and the Update button Step 2 Set the ...

Page 68: ...dress dhcp You can see the new settings only in this window Step 2 Run the controller software device discovery window appears automatically Device discovery window in LDC Step 3 Select the UBEX MMU X200 device from the discovered Ethernet devices or under Serial devices when the device is connected through RS 232 click on the Query button next to the desired serial port to display the name of the...

Page 69: ...n switcher Auto Video Wall layout activation switcher see the details in the Crosspoint Menu with Video Wall section 6 Audio follows video switcher The explanation of the two available options is the following Enabled the audio stream follows the video stream when the video crosspoint is changed Beside of this the audio streams can be switched separately from the video streams on the Audio crosspo...

Page 70: ...on the icon The device label can be 39 characters long and ASCII characters are allowed Longer names will be truncated 6 Layer tabs The video and the audio crosspoint panel can be selected on the tabs 7 Connections menu The meanings of the icons are the following Connections menu button Clicking on the icon expands the connection menu See the detailed setting descriptions in the Connections Menu s...

Page 71: ... and settings become available Switch Modes Input Switch Output Switch View Mode Show Connected Only when a source or destination stream is selected only the connected streams are displayed on the other panel Display Modes Show Inactive UBEXes when enabled the inactive devices are shown in the crosspoint table When it is disabled the inactive devices are hidden Show Disabled Streams when enabled t...

Page 72: ...esired crosspoint settings by selecting deselecting the ports they will start to blink Step 5 Press the Take button to execute changes or Cancel to discard INFO Take mode remains active until it is switched off Selecting another view mode or menu item does not effect the Take Autotake mode state switch crosspoint TAKE Autotake Mode If the Autotake button is yellow colored the Autotake mode is acti...

Page 73: ... video setting is enabled the tags which are added to the video stream will be copied to the audio stream as well Two options are available switching the audio crosspoint settings Audio follows video when the Audio follows video setting is enabled the audio stream follows the video stream when the video crosspoint is changed Beside of this the audio streams can be switched separately from the vide...

Page 74: ...re See the details in the Device Map section Input output port number Transmitter source the stream of HDMI in 1 port is the 01 the stream of HDMI in 2 port is the 02 Receiver destination the HDMI out 1 port is the 01 the HDMI out 2 port is the 02 Transceiver source and destination the stream of HDMI in 2 port is the 02 on the source side the HDMI out 1 port is the 01 on the destination side 8 7 2...

Page 75: ... mode scaler frc Passthrough the scaler is in pass through mode Forced resolution the scaling is active the selected value in the forced resolution option will be applied on the video signal Forced resolution list of the available resolutions with refresh rate values The selected one will be applied on the video signal See the available resolution in the Resolutions of the Scaler FRC section Image...

Page 76: ...dentify unit Clicking on the button makes the four front panel LEDs blink in green for 10 seconds The feature helps to identify the device itself in the rack shelf or on the desk identifyme Device properties Clicking on the button opens the properties windows of the endpoint device See the details For Transmitter TX operation mode in the Transmitter Mode section For Transceiver TRX operation mode ...

Page 77: ...be applied on the video signal See the available resolution in the Resolutions of the Scaler FRC section EDID based resolution the resolution which is read out from the EDID of the connected sink device Image position Stretch Fit Center INFO The image position setting scaler is available at the HDMI out 1 port only Color space conversion No conversion RGB YUV 4 4 4 YUV 4 2 2 csc colorspace No Sync...

Page 78: ... unit clicking on the button makes rebooting the device the same as disconnecting from the power source and reconnecting again 8 10 2 Analog Audio Source Port Properties Window Clicking on an analog audio source port the properties panel opens on the right side Clicking on the icon the properties section opens in new window Analog audio source port properties window The most important signal infor...

Page 79: ...ut volume attenuation between 0 95 62 dB and 100 0 dB Clicking on the icon results 1 the icon results 1 in the volume setting The default value is 100 Balance sets the balance between 100 total left and 100 total right Clicking on the icon results 1 the icon results 1 in the balance setting The default value is 0 center Mute enable or disable the muting of the output port mute unmute Identify unit...

Page 80: ...d streamenable Tile icon choose an icon which is the most suitable with the source destination device connected to the endpoint Identify Stream Identify Display identifystream identifydisplay Scaler Settings only for the Stream of the HDMI in 1 Scaling mode Passthrough the scaler is in pass through mode Forced resolution the scaling is active the selected value in the forced resolution option will...

Page 81: ...on and the parameters of the SFP are available from the panel sfp Link Aggregation Status Indicator Icon Description SFP connection is established successfully and the link aggregation is working successfully No connection is established between the SFP links INFO You can find possible causes and solution suggestions in the Troubleshooting chapter in the case of no connection or link aggregation p...

Page 82: ...icking on the button results the source stream is disconnected from the output port Tile icon choose an icon which is the most suitable with the source destination device connected to the endpoint Tags Unique and configurable tags can be attached to the stream for the best identification The tags are searchable in the Search Field streamenable tag Signal Info All important information resolution p...

Page 83: ...is in pass through mode Forced resolution the scaling is active the selected value in the forced resolution option will be applied on the video signal EDID based the scaler forces the resolution which is read out from the EDID of the connected sink device Forced resolution list of the available resolutions with refresh rate values The selected one will be applied on the video signal See the availa...

Page 84: ...rk settings will be applied when the device is set to Extender mode There is no public IP address of the endpoint device when it is in Matrix mode IP address and DHCP settings can be set on this tab Always press the Apply settings button to save changes Factory defaults settings can be recalled with a dedicated button See the factory default settings of the endpoint device in the Factory Default S...

Page 85: ...us Signal Info All important information e g hotplug detect HDCP status resolution total size pixel clock color space e g are available in the status and signal info sections Display Info All related information about the sink device connected to the output port Tools Frame Detector The tool displays the frame information of the transmitted stream after a possible rescaling frame rate conversion s...

Page 86: ...n 2 Panel Clicking on the HDMI in 2 panel opens the properties of the input port The most important signal information and settings are available from the panel Endpoint tab of the Device properties window Transceiver Input port properties Available Settings and Tools HDCP setting Enable Disable hdcp Frame Detector The tool displays the frame information of the original stream coming from the inpu...

Page 87: ...on option will be applied on the video signal Forced resolution list of the available resolutions with refresh rate values The selected one will be applied on the display device See the available resolution in the Resolutions of the Scaler FRC section Color space conversion No conversion RGB YUV 4 4 4 YUV 4 2 2 csc colorspace No Sync Screen Test Pattern testpattern nosyncscreen Signal Info All imp...

Page 88: ... a dedicated button See the factory default settings of the endpoint device in the Factory Default Settings section network dhcp ipaddress mac 8 12 Diagnostic Tools 8 12 1 Frame Detector The ports can show detailed information about the signal like blanking intervals and active video resolution This feature can be used for troubleshooting if compatibility problems occur during system installation ...

Page 89: ...coming signal on the selected input port Always off the test pattern function is disabled the video output port transmits the video signal of the selected input port Color Three ways are available to set the no sync screen color Click on the predefined color Use the sliders Type the RGB code of the color When the desired color is selected press the Set color button to store testpattern nosyncscree...

Page 90: ...panel one or more ports can be selected the EDID s will be highlighted with a yellow cursor Step 4 Press the Transfer button to change the emulated EDID Learning an EDID The process is the same as changing the emulated EDID the only difference is the Destination panel press the User button Thus one or more EDIDs can be copied into the user memory either from the factory memory or from a connected ...

Page 91: ...D from the device s memory or a saved EDID file can be loaded into the editor The software resolves the raw EDID and displays it as readable information to the user All descriptors can be edited and saved in an EDID file or uploaded to the User memory EDID Editor window EDIT 8 13 4 EDID Summary Window Select an EDID from Source panel and press Info button to display EDID summary EDID summary windo...

Page 92: ...tory default settings for the selected port Tile icon choose an icon which is the most suitable with the device connected to the endpoint Tags unique and configurable tags can be attached to the stream for the best identification The tags are searchable in the Search Field 8 14 2 RS 232 Tab DIFFERENCE Only the UBEX PRO20 HDMI F110 model has built with serial interface port Clicking on the RS 232 p...

Page 93: ...he UBEX endpoint device is directed to send out a message over one of its port The round brackets in the message are escaped Using Hexadecimal Codes Hexadecimal codes can be inserted in the ASCII message when using Message C00 x0D C00 the message x indicates that the following is a hexadecimal code 0D the hexadecimal code Carriage Return See more serial message sending method using LW3 protocol co...

Page 94: ...seconds Searching a Device TIPS AND TRICKS It is recommended to change the name of the devices to unique ones before the searching it can help a lot to find the desired device in the matrix See the details about the device renaming in the Device Information section for the source side and the Device Information section for the Destination side The endpoint devices can be searched in the device map...

Page 95: ... The most important hardware and software related information can be found on this tab hardware and firmware version serial numbers endpoint statistics temperatures operation time and voltage information Device label can be changed to unique description status firmwareversion label devicelabel 8 16 2 Network Tab Network tab in MMU settings menu Static IP address and DHCP dynamic IP address setting...

Page 96: ...u The following functions are available under System tab Factory defaults recalling factory defaults settings and values for the MMU All factory default settings are listed in the UBEX MMU X200 section factory Download backup saving the configuration backup file of the device See the contents of the file in the UBEX MMU X200 section backup Reboot device Quick reset the controller software of the M...

Page 97: ... the Settings Terminal menu to open the Terminal window terminal advancedview 1 LW3 protocol help Pushing the button results a help window opening which describes the most important information about LW3 protocol commands in HTML format 2 Edit mode The default appearance is the read only mode If you want to modify the values or parameters tick the option You will be prompted to confirm your select...

Page 98: ... ready A 3x3 wall is created in our example INFO The UBEX video wall system supports the display devices up to 8x4 column x row Step 2 The next step is adding the destination devices to the wall where the content will be displayed The available destination streams appear on the lower left side of the window Click on a destination stream to see its tags You can search between the destination stream...

Page 99: ...sed the scaler forces the resolution which is read out from the EDID of the connected sink device Forced resolution list of the available resolutions with refresh rate values The selected one will be applied on the video signal See the available resolution in the Resolutions of the Scaler FRC section Image position Stretch Fit Center Color space conversion No conversion RGB YUV 4 4 4 YUV 4 2 2 csc...

Page 100: ...1 R1 C2 R2 C1 R2 C2 ZONE2 R1 C3 R2 C3 ZONE3 R3 C1 R3 C2 R3 C3 Legend R1 C3 Display in the Row 1 and Column 3 The picture below shows all the defined zones Step 5 Click on the Save layout button to complete the new layout The new layout is created Step 6 Complete the video wall Click on the Activate icon next to of the name of the video wall When the icon changes to and the name changes to white th...

Page 101: ...out which is created by the user Clicking on one of the Zone tiles on the Destination stream side opens the Zone Properties Window on the right side This layout is the active one 5 Properties window The properties available settings and status information of the selected zone are displayed in this section Three tabs are available Zone Layout and Video wall Clicking on the icon the properties secti...

Page 102: ...nel Layout Information The most important information and settings of the input port are available in the Port information section Settings Zone naming Layout state active inactive Activate layout clicking on the button makes the current layout to active on the video wall Status Layout drawing Video Wall Information Settings Video wall naming Change background color when no signal no source stream...

Page 103: ...meters are case sensitive The nodes are separated by a slash character The node names are comprised of the elements of the English alphabet and numbers Use the TCP port no 6107 when using LW3 protocol over Ethernet Node paths describe the exact location of the node listing each parent node up to the root ç CALL MEDIA VIDEO XP switch S201 D802 æ mO MEDIA VIDEO XP switch Command type GET SET CALL MA...

Page 104: ...erty and method in the tree there is a manual type the MAN command to get the manual ç MAN MEDIA STREAMS VIDEO D201 PORT Output5vMode æ pm MEDIA STREAMS VIDEO D201 PORT Output5vMode Auto AlwaysOn AlwaysOff 9 2 4 Prefix Summary DEFINITION The prefix is a 2 character long code that describes the type of the response The following prefixes are defined in the LW3 protocol Prefix Description Prefix Des...

Page 105: ...e commands have to be sent in order to get the notifications of the changes on that connection Subscribe to a Node ç OPEN MEDIA XP VIDEO æ o MEDIA XP VIDEO Get the Active Subscriptions ç OPEN æ o MEDIA XP VIDEO æ o MEDIA EDID æ o DISCOVERY Subscribe to Multiple Nodes ç OPEN MEDIA XP VIDEO æ o MEDIA XP VIDEO Unsubscribe from a Node ç CLOSE MEDIA XP VIDEO æ c MEDIA XP VIDEO Unsubscribe from Multiple...

Page 106: ...d Command and Response ç GET ProductName æ pr ProductName Product_name Example ç GET ProductName æ pr ProductName UBEX MMU X200 9 4 3 Query the Firmware Package Version Command and Response firmwareversion ç GET MANAGEMENT UID PACKAGE Version æ pr MANAGEMENT UID PACKAGE Version firmware_version Example ç GET MANAGEMENT UID PACKAGE Version æ pr MANAGEMENT UID PACKAGE Version v1 2 1b1 9 3 3 Stream I...

Page 107: ...puter systems over packet switched variable latency data networks Command and Response ntp ç SET MANAGEMENT DATETIME NtpServerAddress server_address æ pw MANAGEMENT DATETIME NtpServerAddress server_address Example ç SET MANAGEMENT DATETIME NtpServerAddress pool ntp org æ pw MANAGEMENT DATETIME NtpServerAddress pool ntp org 9 4 7 Enable Disable NTP DEFINITION The Network Time Protocol NTP is a netw...

Page 108: ... the complete list in the UBEX MMU X200 section 9 5 System Commands Endpoints Parameters Parameter Description Formula UBEX_EP UBEX endpoint ID UBEX last_6_characters_of_the_MAC_address 9 5 1 Set the Device Label INFO The device label can be changed to a custom text in the LDC software See the details about the device renaming in the Device Information section for the source side and the Device In...

Page 109: ... Mode section Transceiver The endpoint device operates as a Transceiver See the details in the Transceiver Mode section Example ç GET SYS ENDPOINTS UBEX0039A1 OperationMode æ pw SYS ENDPOINTS UBEX0039A1 OperationMode Transceiver 9 5 5 Set the Operation Mode ATTENTION This operation always requires rebooting the endpoint device INFO The setting is stored in the MMU The operation mode transmitter re...

Page 110: ... ç CALL SYS ENDPOINTS UBEX_EP reset æ mO SYS ENDPOINTS UBEX_EP reset Example ç CALL SYS ENDPOINTS UBEX0039A1 reset æ mO SYS ENDPOINTS UBEX0039A1 reset 9 5 10 Restore the Factory Default Settings Command and Response factory ç CALL SYS ENDPOINTS UBEX_EP factoryDefaults æ mO SYS ENDPOINTS UBEX_EP factoryDefaults Example ç CALL SYS ENDPOINTS UBEX0039A1 factoryDefaults æ mO SYS ENDPOINTS UBEX0039A1 fa...

Page 111: ...d receivers in the UBEX matrix This number contains all receivers which had been registered once by the MMU Command and Response ç GET SYS ENDPOINTS RegisteredRxEndpoints æ pr SYS ENDPOINTS RegisteredRxEndpoints number Example ç GET SYS ENDPOINTS RegisteredRxEndpoints æ pr SYS ENDPOINTS RegisteredRxEndpoints 28 9 6 6 Query the Number of Connected Receivers The query returns with the number of the ...

Page 112: ...sponse ç GET SYS ENDPOINTS UBEX_EP ClaimingStatus æ pr SYS ENDPOINTS UBEX_EP ClaimingStatus status Parameters Identifier Parameter description Value Explanation status Claiming status of the selected endpoint Unclaiming The device is under the unclaiming procedure it can be after the running of the unclaimEndpoint or unclaimAllEndpoint commands typically Initializing The device is under initializa...

Page 113: ...ected logical device ID Command and Response ç GET MEDIA DEVICEMAP logical_device_ID æ pr MEDIA DEVICEMAP logical_device_ID UBEX_EP Example ç GET MEDIA DEVICEMAP X1 æ pr MEDIA DEVICEMAP X1 UBEX0039A1 9 6 15 Assigning an Endpoint to a Logical Device ID Calling the method results the selected endpoint can be assigned to the desired logical device ID This method is equal to the endpoint re ordering i...

Page 114: ...returns with the number of all destination output ports including the disabled ones Command and Response ç GET MEDIA XP VIDEO DestinationPortCount æ pr MEDIA XP VIDEO DestinationPortCount number Example ç GET MEDIA XP VIDEO DestinationPortCount æ pr MEDIA XP VIDEO DestinationPortCount 23 9 8 Video Stream Settings Source Input Side Parameters Parameter Description Formula in Input stream coming fro...

Page 115: ...101 removeAllTags æ mO MEDIA STREAMS VIDEO S101 removeAllTags 9 8 7 Query All Tags of the Device The query returns with all the tags which belongs to the device One tag is always reserved for the MAC address of the endpoint Command and Response ç GET MEDIA STREAMS VIDEO in DeviceTags æ pr MEDIA STREAMS VIDEO in DeviceTags tag Example ç GET MEDIA STREAMS VIDEO S201 DeviceTags æ pr MEDIA STREAMS VID...

Page 116: ...on set in the ResolutionSetting for the stream and transmits it to the destination side Example ç SET MEDIA STREAMS VIDEO S302 STREAM ResolutionMode Forced æ pw MEDIA STREAMS VIDEO S302 STREAM ResolutionMode Forced scaler frc csc colorspace 9 8 12 Scaler Image Position Setting The resolution which is set here will be enforced only if the ResolutionMode is set to Forced See the details about the Re...

Page 117: ...Management section Command and Response hdcp ç SET MEDIA STREAMS VIDEO in PORT HdcpEnable logical_value æ pw MEDIA STREAMS VIDEO in PORT HdcpEnable logical_value Parameters The logical_value can be set to true or false Example ç SET MEDIA STREAMS VIDEO S101 PORT HdcpEnable true æ pw MEDIA STREAMS VIDEO S101 PORT HdcpEnable true 9 9 Video Stream Settings Destination Output Side Parameters Parameter...

Page 118: ...ll the Tags of the Device The query returns with all the tags which belongs to the device One tag is always reserved for the MAC address of the endpoint Command and Response ç GET MEDIA STREAMS VIDEO out DeviceTags æ pr MEDIA STREAMS VIDEO out DeviceTags tag Example ç GET MEDIA STREAMS VIDEO D201 DeviceTags æ pr MEDIA STREAMS VIDEO D201 DeviceTags RX_MeetingRoom A8 D2 36 F0 00 34 4K60 2 9 9 8 Enab...

Page 119: ... PORT EdidBasedResolution resolution Example ç GET MEDIA STREAMS VIDEO D301 PORT EdidBasedResolution æ pr MEDIA STREAMS VIDEO D301 PORT EdidBasedResolution 3840x2160p60 scaler frc csc colorspace 9 9 12 Scaler Image Position Setting The resolution which is set here will be enforced only if the ResolutionMode is set to Forced See the details about the Resolution Mode Setting in the previous section ...

Page 120: ...202 PORT TimingModeSetting SourceLocked æ pw MEDIA STREAMS VIDEO D202 PORT TimingModeSetting SourceLocked 9 9 16 No Sync Screen Test Pattern Mode The No sync screen feature generates an image which can be displayed when no incoming signal on the port The following method turns on or off the Test Pattern function Command and Response testpattern nosyncscreen ç SET MEDIA STREAMS VIDEO out PORT NoSyn...

Page 121: ...is the MEDIA VIDEOWALLS The video wall is an umbrella term a wall has layout s and a layout has zone s The display devices can be attached to the zones When the first wall is created the VIDEOWALL1 path including all required methods and properties are created automatically The VIDEOWALL contains the following paths LAYOUTS ASSIGNS DISPLAYS and SETTINGS Video Wall The video wall can handle up to 8...

Page 122: ...tal_gap_size Horizontal gap between the sink devices in mm vertical_gap_size Vertical gap between the sink devices in mm Example ç CALL MEDIA VIDEOWALLS createGridVideoWall VIDEOWALL1 3 2 500 300 10 10 10 10 0 0 æ mO MEDIA VIDEOWALLS createGridVideoWall Explanation A 3x2 video wall is created where the size of the displays are 500x300 mm the bezels are 10 mm on all four sides and there is no gap b...

Page 123: ...CALL MEDIA VIDEOWALLS VIDEOWALL1 ASSIGNS assignOutput R1C1 D101 R1C2 D201 æ mO MEDIA VIDEOWALLS VIDEOWALL1 ASSIGNS assignOutput 9 10 8 Unassign Outputs Command and Response ç CALL MEDIA VIDEOWALLS video_wall_ID ASSIGNS unassignOutput display_ID æ mO MEDIA VIDEOWALLS video_wall_ID ASSINGS unassignOutput Parameters See the details in the Assign Outputs to the Video Wall section Example ç CALL MEDIA ...

Page 124: ...ç SET MEDIA VIDEOWALLS VIDEOWALL1 SETTINGS TimingMode SourceLocked æ pw MEDIA VIDEOWALLS VIDEOWALL1 SETTINGS TimingMode SourceLocked 9 10 13 Color Space Converter Setting Command and Response csc colorspace ç SET MEDIA VIDEOWALLS video_wall_ID SETTINGS ColorSpaceSetting color_space æ pw MEDIA VIDEOWALLS video_wall_ID SETTINGS ColorSpaceSetting color_space Parameters Identifier Parameter descriptio...

Page 125: ...splays shows the color which are set in the BackgroundColor property false No sync screen is disabled the displays shows the active video stream Example ç SET MEDIA VIDEOWALLS VIDEOWALL1 SETTINGS ForceNoSyncScreen true æ pw MEDIA VIDEOWALLS VIDEOWALL1 SETTINGS ForceNoSyncScreen true 9 10 17 Query the Display Parameters The query returns with the set parameters of all display devices in the video w...

Page 126: ...zelSize 5 æ pw MEDIA VIDEOWALLS VIDEOWALL1 DISPLAYS ALL BottomBezelSize 5 9 10 22 Change the Left Bezel Size of the Display Command and Response ç SET MEDIA VIDEOWALLS video_wall_ID DISPLAYS ALL LeftBezelSize left_bezel_size æ pw MEDIA VIDEOWALLS video_wall_ID DISPLAYS ALL LeftBezelSize left_bezel_size Example ç SET MEDIA VIDEOWALLS VIDEOWALL1 DISPLAYS ALL LeftBezelSize 5 æ pw MEDIA VIDEOWALLS VID...

Page 127: ...is inactive and configurable Example ç SET MEDIA VIDEOWALLS VIDEOWALL1 State æ pw MEDIA VIDEOWALLS VIDEOWALL1 State Inactive 9 10 27 Setting the State of the Video Wall Setting of the activity state The video wall can be edited in Inactive state only Command and Response ç CALL MEDIA VIDEOWALLS video_wall_ID setState state æ mO MEDIA VIDEOWALLS video_wall_ID setState Parameters See the details in ...

Page 128: ...WALLS video_wall_ID LAYOUTS deleteLayout Example ç CALL MEDIA VIDEOWALLS VIDEOWALL1 LAYOUTS deleteLayout LAYOUT1 æ mO MEDIA VIDEOWALLS VIDEOWALL1 LAYOUTS deleteLayout 9 10 31 Deleting All Layouts Command and Response ç CALL MEDIA VIDEOWALLS video_wall_ID LAYOUTS deleteAllLayout æ mO MEDIA VIDEOWALLS video_wall_ID LAYOUTS deleteAllLayout Example ç CALL MEDIA VIDEOWALLS VIDEOWALL1 LAYOUTS deleteAllL...

Page 129: ...AYOUTS layout_ID identifyLayout Example ç CALL MEDIA VIDEOWALLS VIDEOWALL1 LAYOUTS LAYOUT1 identifyLayout æ mO MEDIA VIDEOWALLS VIDEOWALL1 LAYOUTS LAYOUT1 identifyLayout Explanation 9 10 36 Creating Zone A layout can contain more zones where the displayed source stream are different Command and Response zone ç CALL MEDIA VIDEOWALLS video_wall_ID LAYOUTS layout_ID createZone zone_ID display_ID æ mO...

Page 130: ...UT1 ZONE1 Name Big_Zone 9 10 40 Querying the Size of the Zone Command and Response ç GET MEDIA VIDEOWALLS video_wall_ID LAYOUTS layout_ID zone_ID ZoneSize æ pr MEDIA VIDEOWALLS video_wall_ID LAYOUTS layout_ID zone_ID ZoneSize size Example ç GET MEDIA VIDEOWALLS VIDEOWALL1 LAYOUTS LAYOUT1 ZONE1 ZoneSize æ pr MEDIA VIDEOWALLS VIDEOWALL1 LAYOUTS LAYOUT1 ZONE1 ZoneSize 1x3 Explanation The ZONE1 zone c...

Page 131: ...D Tags æ pr MEDIA VIDEOWALLS video_wall_ID LAYOUTS layout_ID zone_ID Tags tag Example ç GET MEDIA VIDEOWALLS VIDEOWALL1 LAYOUTS LAYOUT1 ZONE1 Tags æ pr MEDIA VIDEOWALLS VIDEOWALL1 LAYOUTS LAYOUT1 ZONE1 Tags 1080p intro tag 9 10 47 Adding Tags to the Zone The following characters are allowed in the tag parameter non capital letters a z capital letters A Z numbers 0 9 and special characters _ Comman...

Page 132: ...tion port Source destination names tags Device tags Locking status Command and Response ç GET MEDIA XP AUDIO æ pr MEDIA XP AUDIO 9 11 2 Switching the Audio Stream to One Destination Command and Response ç CALL MEDIA XP AUDIO switch in out æ mO MEDIA XP AUDIO switch Example ç CALL MEDIA XP AUDIO switch S501 D302 S101 D301 æ mO MEDIA XP AUDIO switch 9 11 3 Switching an Audio Stream to All Destinatio...

Page 133: ...udio stream is disabled muted Example ç SET MEDIA STREAMS AUDIO O101 STREAM Enabled true æ pw MEDIA STREAMS AUDIO O101 STREAM Enabled true 9 12 3 Query the Name of the Stream INFO The default name of the stream is the MAC address of the endpoint device and the stream number separated by a dot Example A8 D2 36 F0 00 03 S1 Command and Response ç GET MEDIA STREAMS AUDIO in SourceName æ pw MEDIA STREA...

Page 134: ...AMS AUDIO D101 removeTags 9 12 10 Deleting All Tags of the Stream Command and Response ç CALL MEDIA STREAMS AUDIO in out removeAllTags æ mO MEDIA STREAMS AUDIO in out removeAllTags Example ç CALL MEDIA STREAMS AUDIO D101 removeAllTags æ mO MEDIA STREAMS AUDIO D101 removeAllTags 9 12 11 Query All Tags of the Device The query returns with all the tags which belongs to the device One tag is always re...

Page 135: ...S AUDIO D103 PORT Balance 25 9 13 4 Setting the Gain INFO The setting is available on the analog audio input port only Command and Response ç SET MEDIA STREAMS AUDIO in PORT Gain gain æ pw MEDIA STREAMS AUDIO in PORT Gain gain Parameters Identifier Parameter description gain Sets the input gain between 12 dB and 35 dB Example ç SET MEDIA STREAMS AUDIO S103 PORT Gain 4 æ pw MEDIA STREAMS AUDIO S103...

Page 136: ...id EDID is stored in D1 memory place 9 14 2 Query the Preferred Resolution of an EDID Command and Response ç GET MEDIA EDID U F D E user factory dynamic emulated PreferredResolution æ pr MEDIA EDID U F D E user factory dynamic emulated PreferredResolution resolution Example ç GET MEDIA EDID U U2 PreferredResolution æ pr MEDIA EDID U U2 PreferredResolution 4096x2160p60 00Hz 9 14 3 Emulating an EDID...

Page 137: ...EAMS VIDEO in out PORT Connected parameter Parameters Identifier Parameter description Value Explanation parameter Connected device or cable indicator 0 Not present 1 Present F Unknown Example ç GET MEDIA STREAMS VIDEO S101 PORT Connected æ pr MEDIA STREAMS VIDEO S101 PORT Connected 1 9 15 2 Query Video Signal Presence on a Port SignalPresent property indicates valid signal present on the port Com...

Page 138: ...n signal_type Signal type 0 DVI 1 HDMI F Unknown Example ç GET MEDIA STREAMS VIDEO D101 STREAM SignalType æ pr MEDIA STREAMS VIDEO D101 STREAM SignalType 1 9 15 6 Query the Original Resolution of the Stream Source The query returns with the resolution of the original incoming stream on the transmitter Command and Response ç GET MEDIA STREAMS VIDEO in PORT Resolution æ pr MEDIA STREAMS VIDEO in POR...

Page 139: ...ters The control_module can be Crosspoint or the video wall ID Example ç GET MEDIA XP VIDEO D101 OwnedBy æ pr MEDIA XP VIDEO D101 OwnedBy Videowall1 9 15 12 Query the Bandwidth Limitation Indicator BandwidthLimitExceeded property indicates the signal bandwidth limit has been exceeded and the stream is disabled Command and Response ç GET MEDIA STREAMS VIDEO in out STREAM BandwidthLimitExceeded æ pr...

Page 140: ... NETWORK DhcpEnabled false 9 16 3 Query the IP Address Command and Response ç GET MANAGEMENT NETWORK IpAddress æ pr MANAGEMENT NETWORK IpAddress IP_Address Example ç GET MANAGEMENT NETWORK IpAddress æ pr MANAGEMENT NETWORK IpAddress 192 168 0 100 network dhcp ipaddress 9 16 4 Change the IP Address Static Command and Response ç SET MANAGEMENT NETWORK StaticIpAddress IP_address æ pw MANAGEMENT NETWO...

Page 141: ...rt PORT Enabled logical_value æ pw MEDIA CONTROL ETHERNET port PORT Enabled logical_value Parameters The logical_value can be true or false Example ç SET MEDIA CONTROL ETHERNET P101 PORT Enabled true æ pw MEDIA CONTROL ETHERNET P101 PORT Enabled true ethernet 9 17 2 Ethernet Mode Setting Command and Response ç SET MEDIA CONTROL ETHERNET port PORT Mode mode æ pw MEDIA CONTROL ETHERNET port PORT Mod...

Page 142: ...and and Response ç CALL MEDIA CONTROL ETHERNET port removeAllTags æ mO MEDIA CONTROL ETHERNET port removeAllTags Example ç CALL MEDIA CONTROL ETHERNET P101 removeAllTags æ mO MEDIA CONTROL ETHERNET P101 removeAllTags 9 17 8 Query All Tags of the Device The query returns with all the tags which belongs to the device One tag is always reserved for the MAC address of the endpoint Command and Response...

Page 143: ...1 StopBits 2 9 18 4 Parity Setting Command and Response ç SET MANAGEMENT CONTROL SERIAL port Parity parity æ pw MANAGEMENT CONTROL SERIAL port Parity parity Parameters The stopbits of the selected port can be set to the following values None Odd Even Mark Space Example ç SET MANAGEMENT CONTROL SERIAL P1 Parity Even æ pw MANAGEMENT CONTROL SERIAL P1 Parity Even 9 18 5 Enabling the Port Command and ...

Page 144: ...T MEDIA CONTROL UART port ServerPort port æ pw MEDIA CONTROL UART port ServerPort port Example ç SET MEDIA CONTROL UART P101 ServerPort 8004 æ pw MEDIA CONTROL UART P101 ServerPort 8004 9 19 5 Remap the Command Injection TCP ports The default TCP port number is 8001 for all RS 232 ports Calling the method results remapping the TCP port numbers It requires a start number the step is 1 Command and R...

Page 145: ...ags æ pr MEDIA CONTROL UART P101 Tags 4KTV Phoenix DSUB 9 19 10 Adding Tags to the Port The following characters are allowed in the tag parameter non capital letters a z capital letters A Z numbers 0 9 and special characters _ Command and Response ç CALL MEDIA CONTROL UART port addTags tag æ mO MEDIA CONTROL UART port addTags Example ç CALL MEDIA CONTROL UART P101 addTags projector dsub æ mO MEDIA...

Page 146: ... SourceName name æ pw MEDIA CONTROL IR in SourceName name Example ç SET MEDIA CONTROL IR S101 SourceName Emitter_TV æ pw MEDIA CONTROL IR S101 SourceName Emitter_TV 9 20 3 Setting the Name of the Output Port Command and Response ç SET MEDIA CONTROL IR out DestinationName name æ pw MEDIA CONTROL IR out DestinationName name Example ç SET MEDIA CONTROL IR D101 DestinationName Detector_MeetingRoom1 æ ...

Page 147: ..._player æ mO MEDIA CONTROL IR S101 removeTags 9 20 9 Deleting All Tags of the Port Command and Response ç CALL MEDIA CONTROL IR in out removeAllTags æ mO MEDIA CONTROL IR in out removeAllTags Example ç CALL MEDIA CONTROL IR D101 removeAllTags æ mO MEDIA CONTROL IR D101 removeAllTags 9 20 10 Query All Tags of the Device The query returns with all the tags which belongs to the device One tag is alwa...

Page 148: ...0 æ mO MEDIA CONTROL UART P101 PORT sendMessage The PWR0 message is sent out via the P1 serial port Escaping in the Message When commands need to be separated by CR LF characters to be recognized by the controlled device then they need to be escaped You can use the following format for escaping command1 x0d x0a command2 x0d x0a commandn x0d x0a 9 21 4 Sending Hex Codes in Little endian Format via ...

Page 149: ...nto hex code which learned by a Lightware device is big endian format 9 22 Centralized Firmware Upgrade ATTENTION The centralized firmware upgrade feature is working from the installed MMU firmware v1 1 0 and endpoint firmware v1 3 1 and available for the later firmware package versions The endpoint firmware packages till v1 3 1 can be installed with LDU2 software see the details in the Endpoint U...

Page 150: ...eUpdate UBEX_EP æ mO SYS ENDPOINTS cancelFirmwareUpdate Example ç CALL SYS ENDPOINTS cancelFirmwareUpdate UBEX0039A1 UBEX0039A6 æ mO SYS ENDPOINTS cancelFirmwareUpdate 9 22 5 Restarting the Firmware Update Procedure Calling the method results the restarting the firmware update procedure on the selected endpoint devices Command and Response ç CALL SYS ENDPOINTS restartFirmwareUpdate UBEX_EP æ mO SY...

Page 151: ...ing Unsupported Firmware Packages Trigger full claiming of endpoint in case of unsupported firmware version Command and Response ç SET SYS ENDPOINTS UBEX_EP AllowUnsupportedFirmware logical_value æ pw SYS ENDPOINTS UBEX_EP AllowUnsupportedFirmware logical_value Parameters Identifier Parameter description Value Explanation logical_value Trigger full claiming of endpoint in case of unsupported firmw...

Page 152: ...evice Label ç SET SYS ENDPOINTS UBEX_EP DeviceLabel custom_name Query the Product Name ç GET SYS ENDPOINTS UBEX_EP ProductName Bootload Mode Setting ç CALL SYS ENDPOINTS UBEX_EP bootload Query the Operation Mode ç GET SYS ENDPOINTS UBEX_EP OperationMode Set the Operation Mode ç SET SYS ENDPOINTS UBEX_EP OperationMode operation_mode Query the MAC Address of the Device ç GET SYS ENDPOINTS UBEX_EP Ma...

Page 153: ...IA XP VIDEO DestinationPortCount Video Stream Settings Source Input Side Query the Name of the Stream ç GET MEDIA STREAMS VIDEO in SourceName Setting the Name of the Stream ç SET MEDIA STREAMS VIDEO in SourceName name Query the Tags of the Stream ç GET MEDIA STREAMS VIDEO in Tags Adding Tags to the Stream ç CALL MEDIA STREAMS VIDEO in addTags tag Deleting Tags of the Stream ç CALL MEDIA STREAMS VI...

Page 154: ... Test Pattern Color Setting ç SET MEDIA STREAMS VIDEO out PORT NoSyncColor RGB_code Identify the Display ç CALL MEDIA STREAMS VIDEO out PORT identify HDCP Setting ç SET MEDIA STREAMS VIDEO out PORT HdcpMode HDCP_mode Video Wall Configuration Creating Video Wall ç CALL MEDIA VIDEOWALLS createGridVideoWall video_wall_parameters Delete a Video Wall ç CALL MEDIA VIDEOWALLS deleteGridVideoWall video_wa...

Page 155: ...ideo Wall ç CALL MEDIA VIDEOWALLS video_wall_ID identifyVideoWall Creating a New Layout ç CALL MEDIA VIDEOWALLS video_wall_ID LAYOUTS createLayout layout_ID name Deleting a Layout ç CALL MEDIA VIDEOWALLS video_wall_ID LAYOUTS deleteLayout layout_ID Deleting All Layouts ç CALL MEDIA VIDEOWALLS video_wall_ID LAYOUTS deleteAllLayout Querying the Active Layout ç GET MEDIA VIDEOWALLS video_wall_ID LAYO...

Page 156: ... XP AUDIO SourcePortCount Query the Number of the Destination Ports ç GET MEDIA XP AUDIO DestinationPortCount Audio Stream Settings Enable Disable the Audio Stream Source ç SET MEDIA STREAMS AUDIO in STREAM Enabled logical_value Enable Disable the Audio Stream Destination ç SET MEDIA STREAMS AUDIO out STREAM Enabled logical_value Query the Name of the Stream ç GET MEDIA STREAMS AUDIO in SourceName...

Page 157: ...mbeddedAudioPresent Query the Signal Type ç GET MEDIA STREAMS VIDEO in out STREAM SignalType Query the Original Resolution of the Stream Source ç GET MEDIA STREAMS VIDEO in PORT Resolution Query the Modified Resolution of the Stream Source ç GET MEDIA STREAMS VIDEO in STREAM Resolution Query the Original Resolution of the Stream Destination ç GET MEDIA STREAMS VIDEO out STREAM Resolution Query the...

Page 158: ...opBits stopbits Parity Setting ç SET MANAGEMENT CONTROL SERIAL port Parity parity Enabling the Port ç SET MANAGEMENT CONTROL SERIAL port Enabled logical_value Serial Port Configuration Endpoint Devices BAUD Rate Setting ç SET MEDIA CONTROL UART port PORT Baudrate number Stopbits Setting ç SET MEDIA CONTROL UART port PORT StopBits number Parity Setting ç SET MEDIA CONTROL UART port PORT Parity numb...

Page 159: ...t message Sending a Binary Message HEX format via Serial Port ç CALL MEDIA CONTROL UART port PORT sendBinaryMessage message Sending a Message ASCII format via Serial Port ç CALL MEDIA CONTROL UART port PORT sendMessage message Sending Hex Codes in Little endian Format via IR Port ç CALL MEDIA CONTROL IR out PORT sendProntoHex hex_code Sending Hex Codes in Big endian Format via IR Port ç CALL MEDIA...

Page 160: ...nstall Available for Windows and macOS Available for Windows The installer can update only this instance Cannot be updated Only one updateable instance can exist for all users More than one different version can be installed for each user Comparison of install types ATTENTION Using the Normal install as the default value is highly recommended Installation on Windows OS Run the installer If the Use...

Page 161: ... on the network are listed in the application Legend of the Icons Icon Name Description Identify the device Clicking on the icon causes the four front panel LEDs blink in green for 10 seconds The feature helps to identify the device itself in the rack shelf IP address editor To modify IP address settings quickly it is not necessary to enter the device s settings network menu you can set them by cl...

Page 162: ...kage loaded Filtered device list based on the selected firmware package Step 2 Select the unit for upgrading Pick the MMU s for upgrading The selected line will be highlighted in green The unit is selected for upgrading Step 3 Check the upgrade parameters ATTENTION The default settings in the Parameters window should be fine for most cases Please do not modify them if it is not necessary Click on ...

Page 163: ...e MMU no user interaction is needed During the firmware update the AV transmission continues smoothly in the unselected endpoint devices 10 5 2 Technical Background The centralized firmware upgrade for the endpoint devices is launched and controlled by the user and supervised by the MMU The firmware package of the endpoint devices is built in the firmware package of the MMU which is installed when...

Page 164: ...ts button Clicking on the button results applying factory default settings on the selected endpoint devices See the details about the applied settings in the Factory Default Settings section 5 Reset button Clicking on the button results restarting the selected endpoint devices 1 2 3 9 8 7 6 5 4 6 Identify me button Clicking on the button causes the four front panel LEDs blink in green for 10 secon...

Page 165: ... it is finished Click on the Update Firmware button to start the procedure At first a warning message pops up ATTENTION This upgrade is not backward compatible with the version running on some endpoints After upgrading these endpoints cannot be downgraded to versions prior to v1 4 0 Select Yes if you want to continue the upgrade procedure Pop up message After selecting Yes the upgrade procedure st...

Page 166: ...graded to versions prior to v1 4 0 The Steps of the Preparing in Quick Summary The endpoint devices are required to be prepared before the firmware upgrading The steps are the following Step 1 Connect all endpoint devices and the MMU to the L3 network switch Step 2 Connect the controller device installed with the LDU2 software to the matrix Step 3 Set the IP addresses of the endpoint devices via L...

Page 167: ...es window Crosspoint menu Port properties section Device tab in the LDC software A pop window opens with the device properties Navigate to the Settings menu and select the Network tab Set the IP address of the endpoint device static or dynamic DHCP ATTENTION Always click on the Apply Changes button before closing the Device properties window Device properties window Settings menu Network tab in th...

Page 168: ...load Service Firmware Upgrade Mode Two possible methods are for completing it via using LW3 protocol commands via front panel LCD menu Via Using LW3 Protocol Commands Connect to the MMU using a terminal application e g Putty or use the built in Terminal of the LDC software Built in web See more details in the Terminal Window section Type the following commands to set the device to bootload mode ç ...

Page 169: ... pencil icon next to the IP address Further information available Device is unreachable Change the IP address using the front panel LCD menu or the IP address editor of the LDU2 Service mode The device is in bootload service mode The firmware upgrade procedure can be continued in this mode Favorite device Frequently used devices can be highlighted with the star icon as favorite unit In this case t...

Page 170: ...arameters Click on the Parameters button to configure the firmware upgrade Application Mode The application mode Extender or Matrix mode of the current UBEX system can be selected in this section Select the Matrix mode Click on the Apply button to save the settings Parameters menu for the UBEX endpoints Step 4 Start the update and wait until it is finished Click on the Start Update button to start...

Page 171: ...YoucanfindadetailedlistaboutthesavedsettingsintheContentofBackupFilesection 3 Upgrade The CPU firmware is changed to the newer ones in the package 4 Factory reset Before the upgrade all configuration settings are restored to the factory default values 5 Conversion Restore Before the restore procedure the firmware package checks the backup data and if it is needed a conversion is applied to avoid i...

Page 172: ... endpoints the MMU the network switch and the other devices if they are properly powered try to unplug and reconnect them 2 4 Cable connection problem Cables must fit very well check all the connectors HDMI and optical DAC cables 2 4 3 6 Optical cable became contaminated Use special fiber optical cable cleaning equipment to clean it carefully Incorrect settings are applied in the network switch Ch...

Page 173: ...the analog audio output port properties 8 10 3 LW3 9 13 5 Volume of the analog audio port is set low Check the analog audio input output port properties 8 10 2 8 10 3 LW3 9 13 1 LW3 9 13 2 Symptom Root cause Action Refer to Audio signal HDMI output signal contains no audio DVI EDID is emulated Check the EDID and select and HDMI EDID to emulate the setting is available in the transmitter side 8 13 ...

Page 174: ...s response time is one of the best in the industryandinthetoughestofcaseswe can directly consult with the hardware or software engineer who designed the product to get the information from the most reliable source However the troubleshooting process can be even faster with your help There are certain pieces of information that push us in the right direction to finding the root cause of the problem...

Page 175: ... Problem I have changed to a different EDID on an input port of the Lightware device to have a different resolution but nothing happens Solution Some graphics cards and video sources read out the EDID only after power up and later they do not sense that EDID has been changed You need to restart your source to make it read out the EDID again 12 1 2 Advanced EDID Management Each DVI sink e g monitor...

Page 176: ...ed on the sink Setting the HDCP parameter to Auto on the output port and disable HDCP on the input port the transmitted signal will not be encrypted if the content is not protected Thus non HDCP compliant sinks will display non encrypted signal Not HDCP compliant Sink 2 The layout is the same as in the previous case non HDCP compliant display device is connected to the endpoints but the source wou...

Page 177: ...eam type 1 High value content the video stream does not allow to convert the signal 12 3 Pixel Accurate Reclocking Signal reclocking is an essential important procedure in digital signal transmission After passing the reclocking circuit the signal becomes stable jitter free and can be transmitted over more equipment like processors or event controllers Without reclocking sparkles noise and jaggies...

Page 178: ...functions TCP defines how applications can create channels of communication across a network It also manages how a message is assembled into smaller packets before they are then transmitted over the Internet and reassembled in the right order at the destination address IP defines how to address and route each packet to make sure it reaches the right destination Each gateway computer on the network...

Page 179: ...from the holder Step 4 Remove all the six screws from the front plate using the PZ1 screwdriver ç Front Plate Exchange for F series Endpoint Devices ç Hidden USB Connector for Debug Purpose ç SFP Module Changing in R series Endpoints 13 1 Front Plate Exchange for F series Endpoint Devices The section is about the assembling of the UBEX F series endpoint devices which contains detailed step by step...

Page 180: ... Remove the front plate from the chassis Step 6 Push out the four light pipes from the front plate starting from the rear side of the plate Insertion of the New Front Plate Step 1 Insert the four light pipes to the new front plate starting from the front side of the plate Take care of the direction of the light pipes Step 2 Place the front plate to the chassis Step 3 Fasten all the six screws on t...

Page 181: ...bber ring carefully to the jog dial knob 13 2 Hidden USB Connector for Debug Purpose UBEX endpoints are built with a standard USB 2 0 mini B type connector which is hidden under the jog dial control knob ATTENTION The USB connector is for debug purpose Please use it only in case of the Lightware Support requests it Follow the steps to reach the hidden USB connector Step 1 Remove the rubber ring fr...

Page 182: ...pen frame power supply module touching of it when the device is under power is dangerous Step 2 Remove five screws with a PZ1 screwdriver from the left side of the device highlighted below with green R series endpoint device left view Step 3 Remove five screws from the right side of the device highlighted below with green R series endpoint device right view Step 4 Remove all five screws from the t...

Page 183: ...077 g 4 57 lbs Video Ports Number of ports 2x HDMI inputs 2x HDMI outputs Port connector type 19 pole HDMI Type A receptacle Standard DVI 1 0 HDMI 2 0 Max video resolutions 4096x2160 60 Hz 24 bit Audio formats 8 channel PCM Dolby Digital Dolby Digital Plus Dolby TrueHD DTS DTS HD Master Audio 7 1 WMA Pro SFP Port Slots Number of ports 2 Supported data rate up to 10 Gbps Accepted interfaces SFP opt...

Page 184: ...Analog Audio Output Port Audio port connector 5 pole Phoenix connector Supported signal PCM up to 48 kHz Volume 57 0 dB Nominal Differential Output Level 4 dBu 0 dB Gain Nominal Differential Output Level 7 dBu 3 dB Gain RS 232 Serial Port Serial port connector 3 pole Phoenix connector Available Baud rates between 4800 and 115200 Available Data bits 8 or 9 Available Parity None Odd Even Available S...

Page 185: ...M QUAD 2xSM QUAD 2xSM BiDi DUO 2 Ethernet data rate 1000Base T full duplex with autodetect Power over Ethernet PoE Not supported 14 1 4 UBEX MMU X200 General Compliance CE EMC compliance emission IEC EN 55032 2015 EMC compliance immunity IEC EN 55035 2017 RoHS compliance EN 50581 2012 Safety compliance IEC EN 62368 1 2014 Warranty 3 years Cooling Passive Operating temperature 0 to 50 C 32 to 122 F...

Page 186: ...ess TRX mode 192 168 0 101 DHCP dynamic IP address Disabled Subnet mask 255 255 255 0 Static gateway 192 168 0 1 LW3 port number 6107 HTTP port number 80 Miscellaneous Application mode Auto Unique port names Cleared Unique device label Cleared User EDIDs Not cleared 14 2 2 UBEX PRO20 HDMI F110 Parameter Setting Value General settings Display backlight 10 Jog dial rotary direction CW down Video inp...

Page 187: ...en INFO The configuration settings of the endpoint devices are stored in the MMU in Matrix applicatio mode For the procedure of the backup and restore function see the details in the System Tab section UBEX MMU X200 General Device label NTP mode NTP server address Endpoint management settings List of the claimed endpoints Operation mode of the endpoints Device assignments Crosspoint settings Video...

Page 188: ...scaler modules support image cropping in case of downscaling in center image position 12 bit deep color HDMI signals can be transmitted in 10 bit mode Bugfix 4K60 4 4 4 and 4K30 4 4 4 signals can be passed through at the same time SCDC registers are only modified if the connected display supports this protocol v1 0 1b4 Release date 2018 05 14 14 5 2 Matrix Management Unit MMU Valid for the followi...

Page 189: ...eIP problem by implementing periodic membership report to multicast groups Fixing crash caused by TcpTunnel in debug mode v1 0 6b10 Release date 2019 05 03 New feature Supports UBEX PRO20G HDMI F110 endpoints Analog audio input and output RS 232 Supports TRX2 mode for UBEX PRO20G HDMI F100 and UBEX PRO20G HDMI F110 endpoints Video and Audio cross point Tile View Redesigned device properties Suppor...

Page 190: ...d firmware upgrade method the firmware package of the Matrix Management Unit MMU contains the firmware packages of the endpoint devices either Thus the firmware packages are released in pairs which are developed and tested together The following table shows which version of endpoint firmware belongs the firmware package of the MMU Release date MMU firmware package version Endpoint series firmware ...

Page 191: ...99 Hz D F91 1024 x 2400p 60 01 Hz D F92 1920 x 2400p 59 97 Hz D F93 2048 x 2400p 59 98 Hz D F94 2048 x 1536p 60 0 Hz D F95 2048 x 1536p 75 0 Hz D F96 2560 x 1600p 59 86 Hz D F97 3840 x 2400p 24 0 Hz D F98 1280 x 720p 60 0 Hz H3D F99 1920 x 1080p 60 0 Hz H3D F100 1024 x 768p 60 0 Hz H F101 1280 x 1024p 50 0 Hz H F102 1280 x 1024p 60 02 Hz H F103 1280 x 1024p 75 02 Hz H F104 1600 x 1200p 50 0 Hz H F...

Page 192: ...oint firmware package v1 4 1 Applied MMU firmware package v1 2 1 LDC software v1 34 0b2 14 8 Mechanical Drawings 14 8 1 UBEX F series Endpoint Devices The following drawings present the physical dimensions of the UBEX F series endpoints Dimensions are in mm Affected models UBEX PRO20 HDMI F100 UBEX PRO20 HDMI F110 Front View Side View 221 42 5 13 65 13 65 15 2 33 50 M4 thread Bottom View 230 21 25...

Page 193: ...ackage v1 2 1 LDC software v1 34 0b2 14 8 2 UBEX R series Endpoint Devices The following drawings present the physical dimensions of the UBEX R series endpoints Dimensions are in mm Affected models UBEX PRO20 HDMI R100 2xMM 2xDUO UBEX PRO20 HDMI R100 2xMM QUAD UBEX PRO20 HDMI R100 2xSM 2xDUO UBEX PRO20 HDMI R100 2xSM QUAD UBEX PRO20 HDMI R100 2xSM BiDi DUO Front View 221 42 5 Side View Top View 36...

Page 194: ... 2 14 4 M4 thread 14 9 Maximum Fiber Cable Extensions 14 9 1 F series Endpoints MMU The maximum fiber cable extension of the F series endpoint devices and the MMU depends on the installed SFP SFP modules Always read the specification of the modules 14 9 2 R series Endpoint The R series endpoint devices are built with pre installed SFP modules inside the enclosure The maximum fiber cable extension ...

Page 195: ... 19 35 12 40 16 99 20 43 30 bit 4 03 4 99 5 46 5 82 6 18 7 26 8 06 8 33 10 48 12 09 8 62 10 91 12 63 12 63 16 93 20 15 13 20 17 79 21 23 3840x2160 30 Hz 4K UHD 30 YCbCr 4 2 2 16 bit 4 30 5 26 5 73 6 09 6 45 7 53 8 33 8 60 10 75 12 36 8 89 11 18 12 90 12 90 17 20 20 42 13 47 18 06 21 50 RGB YCbCr 4 4 4 24 bit 6 45 7 41 7 88 8 24 8 60 9 68 10 48 10 75 12 90 14 51 11 04 13 33 15 05 15 05 19 35 22 57 ...

Page 196: ...rred to as unbalanced audio Lightware products are usually built with 5 pole Phoenix connectors so we would like to help users assembling their own audio cables See the most common cases below ATTENTION Symmetric and asymmetric lines can be linked with passive accessories e g special cables but in this case half of the line level is lost ATTENTION There are numerous types of regularly used connect...

Page 197: ...6 1 2 8 15 9 5 4 Restarting the device 6 8 4 9 5 9 Endpoint Management MAC address query RX TRX 6 8 1 8 9 9 5 6 MAC address query TX TRX 6 8 1 8 8 9 5 6 Query the claiming status of an endpoint 9 6 10 Query the connection status of an endpoint 9 6 9 Query the number of connected endpoints 8 16 1 9 6 2 Query the number of connected transmitters 8 16 1 9 6 4 Query the number of connected receivers 8...

Page 198: ... 9 10 48 Tags Delete all the tags of the zone 8 19 6 9 10 49 Tags Query the static tags of the zone 8 19 6 9 10 50 Tags Query the user tags of the zone 8 19 6 9 10 46 Timing mode setting 8 19 2 9 10 12 Resolution mode setting 8 19 2 9 10 14 Resolution setting 8 19 2 9 10 15 Video wall background color setting 8 19 2 9 10 11 Video wall create 8 19 1 9 10 2 Video wall delete 8 19 1 9 10 3 Video wall...

Page 199: ...eb LW3 comm Sending ASCII format message 8 14 2 9 21 3 Sending binary message 9 21 2 Tags Adding a new tag 8 14 2 9 19 10 Tags Delete a tag 8 14 2 9 19 11 Tags Delete all the tags 8 14 2 9 19 12 Tags Query the tags of the port 8 14 2 9 19 9 Query the current configuration 8 14 2 9 19 6 Infrared Interface Endpoints Change command injection port number 8 14 3 9 20 4 Enable output signal modulation 9...

Page 200: ...mware version query framedetector Frame detector in LDC frc Frame rate converter related settings freerun Timing mode setting gain Gain for analog audio setting gridview LDC grid view in LDC hdcp HDCP encryption related setting identifydisplay Identify display feature identifyme Identify me identify the device feature identifystream Identify stream feature infra Infrared port related settings ipad...

Page 201: ...es 2 1 2 2 2 3 will be borne by the customer at a pre agreed figure 3 All products to be returned to Lightware require a return material authorization number RMA prior to shipment and this number must be clearly marked on the box If an RMA number is not obtained or is not clearly marked on the box Lightware will refuse the shipment 3 1 The customer will be responsible for in bound and Lightware wi...

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