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Troubleshooting
NOTE:
Most problems are directly related to low battery power. Please run through the
“Battery Check” items first. For remaining troubleshooting, use known good, fully-
charged batteries.
BATTERY CHECK
• Confirm batteries are charged each night. A blinking red light on the power button
indicates a low battery.
• Confirm proper batteries are used. The Flexmike requires the Lightspeed NH2.4V
rechargeable battery pack. The Sharemike requires the Lightspeed BA-NH2APK
rechargeable battery pack.
• Make sure the microphones obtain a full charge. A full charge takes 8-9 hours.
• When charging a transmitter, ensure the blue status light and the red charging light
turn on. The green light will turn on when a full charge is reached.
PROBLEM:
Microphone doesn’t indicate a “Ready” signal (solid blue or red light)
SOLUTION:
Follow these steps to ensure the system is ready to use.
• Ensure the power button on the microphone is turned on. Once turned on, the blue
light should begin blinking.
• Power the microphone off, then on again after a few seconds. Wait for up to 30
seconds for the blue light to turn solid, indicating READY for operation.
PROBLEM:
Low Volume or Feedback
SOLUTION:
Follow these steps to eliminate low volume or feedback.
• Check microphone volume level on Access Link. If the volume is too high, feedback
will occur. Adjust accordingly.
• Check input volume level on the amplifier. If the volume is too high, feedback will
occur. Adjust accordingly.
• Adjust the volume level on the Flexmike.
• Check position of the Mic-Line switch on Access Link. If volume levels seem too high
and feedback is persistent, try the Mic level setting. If volume levels are very low, try
the Line level setting.
PROBLEM:
No Sound From Access Link and wireless components.
SOLUTION:
Follow these steps to produce sound from Access Link.
• Confirm that the blue POWER light located on the front panel of Access Link is on.
• Confirm the microphone is powered on and linked to Access Link. The mic 1 status
light will be green on Access Link indicating the microphone is linked.
• Confirm that the microphone is turned on. There will be a solid blue light on the top
of microphone to indicate it is powered on and ready.
• Confirm that microphone is not muted. A solid red light on the top of microphone
will indicate it is muted.
• Check connections between Access Link and the amplifier. Make sure the cables
are properly connected (see page 12 for more information).
• Check volume level of Access Link. Make sure that the microphone volume level on
Access Link is not turned down all the way. Slowly turn up the volume level while
talking in the microphone.
• Check volume level on the appropriate amplifier control. Make sure that volume
level that corresponds with the input connection is turned up to a nominal level.
• Check the position of the Mic-Line switch. If it is set to Mic level, try switching it to
Line level.
PROBLEM:
Activate app shows message “Activate Station is out of range or has no
power”:
SOLUTION:
• This indicates the Bluetooth signal between your device and the Activate Station
are having trouble communicating, usually due to range between the mobile
device and the Activate Station.
• Make sure your mobile device is within 50-100 feet of the Activate Station. Walk up
to the Activate and wait several seconds for the app to reconnect.
• If it does not automatically reconnect, try force quitting the app: for iOS, double
tap the Home button on your iOS device, then swipe up the Activate app to close
it. For Android, launch the Recent Applications menu, scroll to find the Activate
app, then swipe the app to the right to quit. Re-open the app and it should connect
automatically.
PROBLEM:
Activate app shows “No Response from the Classroom Audio System”
SOLUTION:
• This indicates the app is not communicating with the Access amplifier, usually due
to loss of communication between the Activate and the amplifier.
• Make sure the Access amplifier is plugged into power and is powered on.
• If it does not automatically reconnect when the amplifier is powered on, try force
quitting the app: for iOS, double tap the Home button on your iOS device, then
swipe up the Activate app to close it. For Android, launch the Recent Applications
menu, scroll to find the Activate app, then swipe the app to the right to quit. Re-
open the app and it should connect automatically.
If you review these instructions and still have questions, call
Lightspeed Technical Services at 800.732.8999, 5am – 5pm, PST.
Customers outside the U.S. should contact their local reseller.
