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LIFE MXL-13 C/UC
LifeIonizers.com/support
Condition
Possible Problem
Solutions
The power light
is not on or the
power switch
doesn’t seem to
work
• Unit may not be plugged in
correctly
• Unit may be plugged into an
outlet controlled by a switch
• Fuse at the bottom of the
machine may be blown
• Make sure power plug is plugged
into outlet correctly
• Plug unit into an outlet that is
constantly ‘hot’
• Replace the fuse at the bottom of
the unit
Water volume is
low or doesn’t
come out of the
unit
• Angle valve adapter and/or
cold water supply are turned
off
• One or more of the water
supply tubes is crimped
• House water pressure is too
low
• Pre-filter and/or unit filters
are blocked
• Make sure all water supply valves
are open
• Check all hoses and tubes
• Water pressure may be low for
many reasons (RO system, sprinkler
system, etc) Call LIFE Ionizers Tech
Support for assistance
• If unit has been used for 6 months
or more, replace filters as needed
Tubing is leaking
• Tube is not seated
properly or there is a hole
in the tubing
• Disconnect and reconnect tubing
making sure it is seated 3/4
inches deep or replace tubing
Pre-filter is leaking • Tubing to pre-filter is not
seated deeply enough
• O-rings inside the pre-filter
are not seated correctly or are
being crimped due to cover
being on too tight
• Disconnect and reseat tubing at
least 3/4 inches in to filter
• Disconnect tubing and unscrew
cover. Make sure O-rings are
seated properly
Water has an
unpleasant odor
or taste
• The internal filters may need
to be replaced
• Water source requires a
pre-filter or RO filter
• Call your dealer to place an order
for new filters
• Call LIFE Ionizers for a water
quality report for your area
Unit is making an
unusual noise
• The problem is internal and
requires a qualified technician
• Unplug the unit from the power
source and call Technical Support
Ionizer is leaking
• The problem is internal and
requires a qualified technician
• Unplug the unit from the power
supply and call Technical Support
Common Problems
and Solutions