LG WT21VT6HKA Owner'S Manual Download Page 32

32

TROUBLESHOOTING

Noises

Operation

E3

DRAIN MOTOR ERROR

A motor error has occurred.

•  Unplug the appliance and call for service.

CL

CHILD LOCK FUNCTION

CL

 is not an error. This prevents children from changing cycles or 

operating the appliance.

•  Turn off the 

Child Lock

 function in the control panel.

Symptoms

Possible Cause & Solution

Rattling and clanking 

noise

Foreign objects, such as keys, coins, or safety pins may be in the drum.

•  Stop the appliance, check the drum for foreign objects. If noise continues 

after the appliance is restarted, call for service.

Thumping sound

Heavy laundry may produce a thumping sound. This is usually normal.

•  If the sound continues, the appliance is probably out of balance. Stop and 

redistribute the laundry.

The laundry may be out of balance.

•  Pause the cycle and redistribute the laundry after the door unlocks.

Vibrating noise

Packaging materials are not removed.

•  Remove packing materials.

The laundry may be unevenly distributed in the drum.

•  Pause the cycle and redistribute the laundry after the door unlocks.

Not all levelling feet are resting firmly and evenly on the floor.

•  See the section 

Levelling the Appliance

 to adjust and level the feet.

Floor is not rigid enough.

•  Check if the floor is solid and does not flex. See the section 

Installation 

Place Requirements

 to select the proper location.

Symptoms

Possible Cause & Solution

Appliance will not 

operate.

Control panel has powered off due to inactivity.

•  This is normal. Press the 

POWER

 button to turn on the appliance.

Appliance is unplugged.

•  Make sure that the cord is plugged securely into a working outlet.

Symptoms

Possible Cause & Solution

Summary of Contents for WT21VT6HKA

Page 1: ...is will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH WT21WT6HKA WT21VT6HKA MFL68267097 Rev 01_012522 www lg com Copyright 2021 2022 LG Electronics Inc All Rights Reserved ...

Page 2: ...allation Place Requirements 10 Connecting the Water Inlet Hoses 11 Installing the Drain Hose 12 Levelling the Appliance 12 OPERATION Operation Overview 14 Preparing the Wash Load 14 Adding Detergents Softeners and Bleaches 16 Control Panel 18 Programme Table 20 Extra Options and Functions 23 SMART FUNCTIONS LG ThinQ Application 27 Smart Diagnosis 27 MAINTENANCE Cleaning after Every Wash 28 Cleanin...

Page 3: ...chnical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety This symbol is displayed to indicate matters and operations that can cause risk Read the part with ...

Page 4: ...er pressure must be between 50 and 800 kPa Maximum Capacity The maximum capacity in some cycles for dry clothes to be washed is 21 kg Installation Never attempt to operate the appliance if it is damaged malfunctioning partially disassembled or has missing or broken parts including a damaged cord or plug This appliance should only be transported by two or more people holding the appliance securely ...

Page 5: ... appliance is properly grounded Tighten and secure the drain hose at connecting ends to avoid separation For models with only one inlet water supply valve do not connect to hot water Connect to cold water only Operation Do not apply any sharp objects to the control panel in order to operate the appliance Do not attempt to separate any panels or disassemble the appliance Do not repair or replace an...

Page 6: ... of the fill hoses they may need replacement after 5 years If there is a gas leakage isobutane propane natural gas etc within the home do not touch the appliance or power plug and ventilate the area immediately If the drain hose or inlet hose is frozen during winter use it only after thawing Keep all washing detergents softener and bleach away from children Do not touch the power plug or the appli...

Page 7: ...dust Do not spray water inside or outside the appliance to clean it Never unplug the appliance by pulling on the power cable Always grip the power plug firmly and pull straight out from the outlet socket Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install ...

Page 8: ...ove the quality of the appliance Front View a Door b Control Panel c Dispenser Drawer d Bleach Dispenser e Drum f Levelling Feet Rear View a Hot and Cold Water Inlets b Power Cord c Drain Hose 1 1 This feature is only available on some models Accessories 1 The included accessories vary depending on the model you purchased ...

Page 9: ...the LG service centre a Cold and Hot Water Inlet Hoses 1 b Drain Hose 1 c Tie Strap 1 d Anti Rat Cover 2 e Screw for Anti Rat Cover 2 Specifications Dimension mm Model WT21WT6HKA WT21VT6HKA Power Supply 120 V 60 Hz Product Weight Approx 58 kg Rate Input 700 W W 690 D 730 H 1130 D 760 H 1460 H H D D W ...

Page 10: ...r stand It may cause injury or serious malfunctioning Ventilation Make sure that air circulation around the appliance is not impeded by carpets rugs etc Ambient Temperature Do not install the appliance in rooms where freezing temperatures may occur Frozen hoses may burst under pressure The reliability of the electronic control unit may be impaired at temperatures below freezing point If the applia...

Page 11: ...prevent leaks when the connections to the taps are properly tightened Do not over tighten connections Do not use mechanical devices such as multi grips to tighten the inlet hoses Ensure that the curved end of the water inlet hose is connected to the appliance Connecting the Hose to the Water Tap Connecting Screw Type Hose to Tap with Thread Screw the hose connector onto the water supply tap Hand t...

Page 12: ...nce diagonally adjust the feet again Adjusting and Levelling the Feet When the appliance is not perfectly level turn the adjustable feet until the appliance no longer wobbles Turn the adjustable feet clockwise to raise or turn the adjustable feet counterclockwise to lower the appliance NOTE Do not insert pieces of wood etc under the feet Timber or suspended type flooring will contribute to excessi...

Page 13: ...ION ENGLISH CAUTION Be careful your feet or hands when you lay or raise the appliance 2 Remove the sponge attached on the base 3 Insert the 8 screws a into the holes to assemble the anti rat cover to the appliance ...

Page 14: ... to begin the cycle The appliance will agitate briefly without water to measure the weight of the clothes If the START PAUSE button is not pressed within a certain time the appliance will shut off and all settings will be lost 6 End of cycle When the cycle is finished a melody will sound Immediately remove your clothing from the appliance to reduce wrinkling Preparing the Wash Load Sort the wash l...

Page 15: ...underwired bras in a wash net Close zippers hooks and strings to make sure that these items do not snag other clothes Pre treat dirt and stains by saturating the dirt and stains with dissolved detergent and brushing them in order to remove dirt CAUTION Do not wash or spin any item labelled or known to be water proof or water resistant even if the product care label on the item permits machine wash...

Page 16: ...tergents for all types of fabric Powdered detergents for delicate fabric Liquid detergents for all types of fabric or designated detergents only for wool For better washing performance and whitening use detergent that contains general powdered bleach Detergent is dispensed from the dispenser at the beginning of the cycle Dilute liquid detergent with water pour into the drum and start the cycle CAU...

Page 17: ...ing so will cause staining on the clothes that will be difficult to remove Solvents benzene etc must never be used Adding Liquid Bleaches Before starting the appliance pour the measured amount of bleach directly into the bleach dispenser a Avoid splashing or overfilling Mix powdered bleach with water to a liquid consistency and pour it into the bleach dispenser Check clothing care label for specia...

Page 18: ...will automatically turn off For customer safety the door will be locked automatically during operation If there is additional laundry to put in press START PAUSE to unlock d Cycle Status Indicator The cycle status indicator is turned on before the start The cycle status indicator blinks during that process and then the indicator turns off when that process has completed e Display The display shows...

Page 19: ...n is only an estimate Several external factors laundry size room temperature incoming water temperature etc can affect the actual time f Extra Options and Functions You can use the extra options and functions to customize the programmes ...

Page 20: ...iption Suitable for washing heavily soiled clothes such as cotton fabrics using more powerful wash motions When washing large loads there will be brief periods of 2 minutes or more without agitation These soak periods are part of the programme s design and are normal Deep Wash Description Provides additional water and washes heavily soiled mixed items except delicate fabrics This programme s recom...

Page 21: ... net and then soak and sink them in water so that they are less likely to float If the items float during the wash or spin it may damage the appliance and the clothes Regardless of size we recommend washing bedclothes individually If two bedclothes with different materials are washed at the same time it might cause a spin malfunction due to imbalance CAUTION When putting a blanket into the drum do...

Page 22: ... wash and rinse efficiency wash small loads of 2 3 lightly soiled garments NOTE Use very little detergent in this cycle To add an extra rinse use the Extra Rinse button Tub Clean Description This is a special function to clean inside the drum of your appliance To use this function refer to the MAINTENANCE for details ...

Page 23: ... the drum 2 Press the Power button Do not select a washing programme and do not add a detergent 3 Press the Spin button for 3 seconds 4 Press the Start Pause button NOTE If you select the washing programme you will be unable to select a spin only If this occurs press Power button twice to cycle the machine off and back on Using Special Options Extra Rinse This option adds an extra rinse to the sel...

Page 24: ...programme 3 Press the Time Delay button to set the required delay ending time 4 Press the START PAUSE button NOTE This function is the time to the end of the programme not the start The actual running time may vary due to water temperature wash laundry and other factors Each press of the button increases the delay time by 1 hour for up to 19 hours If the START PAUSE button is not pressed to begin ...

Page 25: ...ons Locking the Control Panel 1 Turn on the power 2 Press and hold the Extra Rinse button simultaneously for 3 seconds to activate this function Unlocking the Control Panel 1 Turn on the power 2 Press and hold the Extra Rinse button simultaneously for 3 seconds to deactivate this function When this function is deactivated a beeper will sound and the remaining time for the current cycle will reappe...

Page 26: ...wash has completed If a rinse only cycle is selected the water supply begins after detecting the load and the cycle will start However the water will still fill to the selected water level even if there is water already in the tub Rinse and Spin Spin only 1 s or t Press the POWER button 2 Press the Time Delay button for 3 seconds p Press the Spin button for 3 seconds 3 Press the Spin button to adj...

Page 27: ... unavailability The feature may be subject to change without prior notice and may have a different form depending on where you are located Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG Thin...

Page 28: ...per care of the appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth Do not press on the surface or the display with sharp objects Dispenser Drawer Detergent or fabric softener may build up in the dispenser drawer Remove the drawer and inserts from the dispenser drawer and clean any buildup once or twice a month Cleaning the Appliance Periodically T...

Page 29: ...e is not dried completely it may cause a bad smell or mildew WARNING Leave the door open to dry the drum interior but only if it is safe and any children are supervised Cleaning the Water Inlet Filter Water inlet filter collects lime or any small objects that may be in water supplied to the appliance Clean the water inlet filter regularly Turn off the water taps to the appliance if the appliance i...

Page 30: ...d call for service The door is opened while the washing machine is operating Press Start Pause to cancel the door error Press Start Pause again to start the washing programme dL DOOR LOCK ERROR Door is not locked properly Check nothing is caught under the door including shipping materials or clothing Close the door completely If the error code is still displayed call for service dr DRAIN FEATURE T...

Page 31: ...is too small Add more items to allow the appliance to balance the laundry Heavy items are mixed with lighter items Wash items of somewhat similar weight The load is out of balance Manually redistribute the laundry if laundry have become tangled tE TEMPERATURE SENSOR ERROR Control error Unplug the appliance and wait 60 seconds Reconnect power and try again If the error code is still displayed call ...

Page 32: ...redistribute the laundry The laundry may be out of balance Pause the cycle and redistribute the laundry after the door unlocks Vibrating noise Packaging materials are not removed Remove packing materials The laundry may be unevenly distributed in the drum Pause the cycle and redistribute the laundry after the door unlocks Not all levelling feet are resting firmly and evenly on the floor See the se...

Page 33: ...another tap in the house to make sure that household water pressure is adequate Appliance is too cold If the appliance has been exposed to temperatures below freezing for an extended period of time allow it to warm up before pressing the POWER button Appliance is heating the water or making steam some models only The drum in the appliance may stop operating temporarily during certain cycles while ...

Page 34: ... and cold water taps are turned on all the way Hot and cold supply hoses are reversed Check supply hose connections Appliance will not drain water Drain hose is kinked Ensure that the drain hose is not kinked Drain is located higher than 1 2 m above the floor Make sure that the drain hose is no higher than 1 2 m above the bottom of the appliance Cycle time is longer than usual The load is too smal...

Page 35: ...laundry products are properly dispensed at the right time in the cycle Clothes were not properly sorted Always wash dark colours separately from light colours and whites to prevent discolouration Never wash heavily soiled items with lightly soiled items Wrinkling Appliance is not unloaded promptly Always remove items from the appliance as soon as the cycle is complete Appliance is overloaded The a...

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