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LG WM3090CW, Owner'S Manual

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LG WM3090CW Owner'S Manual Download Page 32

32

TROUBLESHOOTING

Noises

vs

VIBRATION SENSOR 

ERROR

Vibration sensor malfunctions.

• Call for service.

Problem

Possible Cause & Solution

Clicking

Door lock sounds when the door locks or unlocks.

• Normal operation

Spraying or hissing

Water spraying or circulating during the cycle

• Normal operation

Humming or 

Gurgling

Drain pump is pumping water from the washer at times during a cycle.

• Normal operation

Water sloshing

A liquid in the balance ring around the pulsator helps the basket spin smoothly.

• Normal operation

Water being added 

after the washer has 

already begun to 

operate

The washer adapts to the load size and type to add more water to the cycle as needed.

• Normal operation

The wash load may be unbalanced. If the washer senses that the load is unbalanced, it 

will stop and refill to redistribute the load.

• Normal operation

The washer may be diluting laundry additives to add to the wash load.

• Normal operation

Rattling and 

clanking noise

Foreign objects, such as keys, coins, or safety pins may be in drum or pump.

• Stop the washer, check the drum and the drain filter for foreign objects.
• If noise continues after the washer is restarted, call for service.

Thumping sound

Heavy wash loads may produce a thumping sound.

• This is normal, but if the sound continues, the washer is probably out of balance. Stop and 

redistribute wash load.

Wash load may be out of balance.

• Pause the cycle and redistribute the load after the door unlocks.

Vibrating noise

Packaging materials were not removed.

• See 

Unpacking and Removing Shipping Material

 in 

INSTALLATION

.

Wash load may be unevenly distributed in the drum.

• Pause the cycle and redistribute the load after the door unlocks.

Not all leveling feet are resting firmly and evenly on the floor.

• See 

Leveling the Washer

 in 

INSTALLATION

.

Floor is not rigid enough.

• Make sure that the floor is solid and does not flex. See Flooring in 

INSTALLATION

.

Squeaking noise

Packaging materials were not removed.

• See 

Unpacking and Removing shipping Material

 in 

INSTALLATION

.

Problem

Possible Cause & Solution

Summary of Contents for WM3090CW

Page 1: ...e at all times The complete owner s manual can be found on the LG website at http gscs manual lge com Total DFZ NA FL Victor main html or by scanning the QR code LG is working to create a sustainable tomorrow by publishing parts of this manual online only Small actions can have big results ENGLISH WM3400CW WM3500CW WM3505CW WM3095CW WM3090CW WM3700H A WM4100H A WM3600H A MFL71693705 Rev 02_101921 ...

Page 2: ...Shipping Material 12 Connecting the Water Inlet Hoses 13 Connecting the Drain Hose 14 Leveling the Washer 15 Final Installation Check 17 OPERATION 17 Before Use 18 Loading the Washer 19 Options and Extra Functions 20 SMART FUNCTIONS 20 Using LG ThinQ Application 22 Smart DiagnosisTM Function 24 MAINTENANCE 24 Regular Cleaning 24 Periodic Maintenance 28 Care in Cold Climates 30 TROUBLESHOOTING 30 B...

Page 3: ...reduce the risk of severe injury or death follow all installation instructions Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures Installation instructions are packed with the appliance for the installer s reference If the appliance is moved to a new location have it checked and reinstalled by qualified service personnel Moving or installation of the appliance requires two or...

Page 4: ...XPLOSIVE If the hot water system has not been used for such a period before using the appliance turn on all hot water faucets and let the water flow from each for several minutes This will release any accumulated hydrogen gas As the gas is flammable do not smoke or use an open flame during this time Do not reach into the washer if the tub or drum agitator or any interior parts are moving Before lo...

Page 5: ...pliance Maintenance Do not repair or replace any part of the appliance All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this owner s manual Use only authorized factory parts Disconnect this appliance from the power supply before cleaning and attempting any user maintenance Turning the controls to the OFF position does not disconnect this...

Page 6: ...static only as recommended by the manufacturer Do not combine laundry products for use in one load unless specified on the label Do not touch draining water which may be hot If the drain hose and the water inlet hose are frozen in winter defrost them before using the appliance Do not store or spill liquid detergents cleaners or bleaches chlorine bleach oxygen bleach on the appliance Doing so may r...

Page 7: ...y and for extended product life use only authorized components The manufacturer is not responsible for product malfunction property damage or bodily injury caused by the use of separately purchased unauthorized components parts or non LG products Front View a Control Panel b Detergent Dispenser Drawer c Door d Drain Pump Filter e Drain Hose f Drain Pump Filter Cover g Leveling Feet h Door Seal i D...

Page 8: ...separately a Pedestal b Pedestal Washer c Stacking Kit Product Specifications Model WM3400CW WM3500CW WM3505CW WM3095CW WM3090CW WM3700H A WM4100H A WM3600H A Electrical Requirements 120 V 60 Hz Min Max Water Pressure 20 120 psi 138 827 kPa Dimensions Width X Height X Depth 27 X 30 1 4 X 39 70 cm X 77 cm X 99 cm Maximum Depth with Door Open 55 139 6 cm Net Weight 187 4 lb 85 kg 202 lb 92 kg 198 4 ...

Page 9: ...tall the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions Failure to follow this warning can cause product or part failure serious injury fire electric shock or death Properly ground the washer to conform with all governing codes and ordinances Failure to follow this warning can cause serious injury fire electric shock or death To ensur...

Page 10: ...es 1 5 m of either side of the washer Position the washer so that the outlet and plug are easily accessible Do not overload the outlet with more than one appliance The outlet must be grounded in accordance with current electrical wiring codes and regulations Use a time delay fuse or circuit breaker It is the personal responsibility and obligation of the washer owner to have a proper outlet install...

Page 11: ...ff the foam base After removing the carton and shipping material lift the washer off the foam base Make sure the plastic drum support a comes off with the base and is not stuck to the bottom of the washer If you must lay the washer down to remove the carton base b always protect the side of the washer and lay it carefully on its side Do not lay the washer on its front or back Removing Shipping Mat...

Page 12: ...not pinched crushed or kinked by other objects Water supply pressure must be between 20 psi and 120 psi 138 827 kPa If the water supply pressure is more than 120 psi a pressure reducing valve must be installed Your hot water heater should be set to deliver water at 120 135 F 48 57 C to allow the washer to properly control wash temperatures Do not store or install the washer in a location subject t...

Page 13: ...d The end of the drain hose should be located a minimum of 24 61 cm and a maximum of 96 244 cm above the bottom of the washer For best results locate the end of the drain hose no higher than 66 168 cm above the bottom of the washer As the drain outlet is raised beyond 66 168 cm the drain function will be increasingly affected Never create an airtight seal between the hose and the drain with tape o...

Page 14: ...rface CAUTION Using the washer without leveling it may cause excess vibration and noise leading to a washer malfunction Adjust the leveling feet only as far as necessary to level the washer Extending the leveling feet more than necessary can cause the washer to vibrate NOTE Before installing the washer make sure that the floor is clean dry and free of dust dirt water and oil so the washer feet can...

Page 15: ...Remove backing 4 Recheck the washer s levelness Push or rock the top edges of the washer gently to make sure the washer does not rock If the washer rocks level the washer again Final Installation Check Connecting to the Power Supply Plug the washer into a 120 V 60 Hz grounded 3 prong outlet WARNING Do not use a worn or damaged power cord or power plug Replace or repair it immediately Failure to do...

Page 16: ...ous injury fire electric shock or death Testing the Washer Check if the washer is properly installed and run a test cycle 1 Load the washer with 6 thick bath towels approximately 6 pounds 2 Press the Power button 3 Press the Rinse Spin button 4 Press the Start Pause button to start the wash cycle 5 Make sure that water is supplied that the washer does not rock or vibrate excessively and that it dr...

Page 17: ...utton to turn on the washer 4 Select a cycle Turn the cycle selector knob or press the cycle buttons repeatedly until the desired cycle is selected The preset wash temperature spin speed soil level and option settings for the selected cycle are shown The Normal cycle must be selected in order to change its default settings Pressing the Start Pause button without selecting a cycle immediately start...

Page 18: ...asher Close zippers and hooks and tie drawstrings to prevent snagging or tangling of clothes Pretreat heavily stained areas for best results Brush off heavy soil dust and hair from items before washing Excess dirt or sand can abrade other fabrics and lead to poor wash performance For best performance load clothes as shown Do not press down on items while stacking them in the drum Load clothes loos...

Page 19: ...elected To protect your garments not every option is available with every cycle A chime will sound twice and the LED will not light if the selected option is not allowed for the selected cycle Spin Only Use this option to spin clothes and drain the water from the tub Use this option to drain water if the wash cycle is interrupted by a power failure or to spin dry hand washed items 1 Press the Powe...

Page 20: ...on The application is subject to change for product improvement purposes without notice to users Before Using LG ThinQ Application 1 Check the distance between the appliance and the wireless router Wi Fi network If the appliance is too far from the router the signal strength becomes weak It may take a long time to connect or installation may fail 2 Turn off the Mobile data or Cellular Data on your...

Page 21: ... to start the cycle until it is turned off remotely from the application or this function is disabled If the door has been opened you cannot start a cycle remotely Disabling Remote Start Manually When the function is activated press and hold the Remote Start button for 3 seconds Download Cycle You can download new and specialized cycles that are not included in the standard cycles on the appliance...

Page 22: ...on of the device IC Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 cm 7 8 inches between the antenna and your body NOTE THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPM...

Page 23: ...dible diagnosis provided in the LG ThinQ application 1 Press the Power button to turn on the appliance Do not press any other buttons 2 Place the mouthpiece of your smartphone close to the c or d logo 3 Press and hold the Temp button for 3 seconds or until the audible tones start Hold the smartphone mouthpiece to the logo until the data transfer is complete Keep the smartphone in place until the d...

Page 24: ... washer can extend its life Door Wash with a damp cloth on the outside and inside and then dry with a soft cloth Exterior Immediately wipe off any spills Wipe with a damp cloth Do not touch the surface or the display with sharp objects Periodic Maintenance Use a towel or soft cloth to wipe around the washer door opening and door glass Always remove items from the washer as soon as the cycle is com...

Page 25: ... recommended in areas with hard water Use a descaler to remove visible mineral buildup on the washer drum After descaling always run the Tub Clean cycle before washing clothing Mineral scale and other spots may be removed from the stainless steel drum using a soft cloth soaked in stainless steel cleaner Do not use steel wool or abrasive cleaners Leaving the Door Open After you finish using the was...

Page 26: ...asher with these filters removed could cause a valve to open continuously resulting in flooding and or property damage CAUTION Do not use the washer without the inlet filters Doing so will cause leaks and malfunction If you use the washer in an area with hard water the inlet filter may clog due to lime buildup and require more frequent cleaning 1 Turn off the washer and unplug the power cord 2 Tur...

Page 27: ...ed drain filter may cause leaks or malfunction of the washer 1 Turn off the washer and unplug the power cord 2 Open the drain pump filter cover 3 Drain any remaining water Unclip the drain hose and remove the plug from the drain hose to drain the remaining water 4 Remove the pump filter Twist the pump filter counterclockwise to remove 5 Clean the pump filter and opening 6 Reassemble the plug onto ...

Page 28: ... the washer from damage 8 Turn off the washer and unplug the power cord 9 Dry the drum interior with a soft cloth and close the door 10 Store the washer in an upright position 11 Remove the inserts from the dispenser Drain any water in the compartments and let them dry 12 To remove the antifreeze from the washer after storage run the Rinse Spin cycle using detergent Do not add laundry to this cycl...

Page 29: ... Frozen 1 Pour hot water in the washer drum and close the door 2 Wait for 1 2 hours 3 Press the Power button 4 Press the Spin button to operate spin only cycle for draining and spinning 5 Press the Start Pause button to make sure the water drains ...

Page 30: ...sher then press and hold the button that has Control Lock on or under it for 3 seconds Q Where should I pour the powdered laundry products when doing my laundry A If you are using powdered laundry detergent load it in the main detergent dispenser after removing the liquid detergent insert Powdered laundry agents or powdered color safe bleach should be put directly into the drum These products can ...

Page 31: ...aulty water valve Close the water faucets unplug the washer and call for service PE PRESSURE SENSOR ERROR The water level sensor is not working correctly Close the water faucets unplug the washer and call for service LE MOTOR LOCKED ERROR A motor error has occurred Allow the washer to stand for 30 minutes and then restart the cycle If the error code is still displayed call for service svd OVERSUDS...

Page 32: ...ation Rattling and clanking noise Foreign objects such as keys coins or safety pins may be in drum or pump Stop the washer check the drum and the drain filter for foreign objects If noise continues after the washer is restarted call for service Thumping sound Heavy wash loads may produce a thumping sound This is normal but if the sound continues the washer is probably out of balance Stop and redis...

Page 33: ...may create leaks and may be caused by the type and amount of detergent used HE High Efficiency detergent is the only detergent recommended The normal amount of detergent to use is 1 4 to 1 2 of the maximum amount recommended by the detergent manufacturer Always reduce the amount of detergent if the load is small or lightly soiled or if the water is very soft Never use more than the maximum amount ...

Page 34: ... not operate Control panel has powered off due to inactivity This is normal Press the Power button to turn on the washer Washer is unplugged Make sure that the power cord is plugged securely into an electrical outlet Water supply is turned off Turn both hot and cold faucets fully on Controls are not set properly Make sure that the cycle was set correctly close the door and press the Start Pause bu...

Page 35: ... or kinks and is not pinched behind or under the washer The end of the drain hose is more than 96 inches 2 4 m above the bottom of the washer Move the end of the drain hose so that it is lower than 96 inches 2 4 m Bleach does not dispense Bleach dispenser cover is not properly installed on some models Make sure that the bleach cover is properly installed and snapped into place before the beginning...

Page 36: ...y dispensed at the right time in the cycle Washer was not unloaded promptly Always remove items from the washer as soon as possible after the cycle is completed Clothes were not properly sorted Always wash dark colors separately from light colors and whites to prevent discoloration Never wash heavily soiled items with lightly soiled items Poor stain removal Proper options are not selected Heavier ...

Page 37: ...unction A particular odor can occur from drying wet clothes with hot air Dryer model only The odor will disappear after a short while Problem Possible Cause Solution Trouble connecting appliance and smartphone to Wi Fi network The password for the Wi Fi network was entered incorrectly Delete your home Wi Fi network and begin the connection process again Mobile data for your smartphone is turned on...

Page 38: ...ITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY UNDER NO CIRCUMSTANCES SHALL LG OR ITS U S DISTRIBUTORS DEALERS BE LIABLE FOR ANY INDIRECT INCIDENTAL CONSEQUENTIAL SPECIAL OR PUNITIVE DAMAGES INCLUDING WITHOUT LIMITATION LOST GOODWILL LOST REVENUES OR PROFITS WORK STOPPAGE IMPAIRMENT OF OTHER GOODS COST OF REMOVAL AND REINSTALLATI...

Page 39: ...isclaimer Products with original serial numbers that have been removed altered or cannot be readily determined at the discretion of LG Increases in utility costs and additional utility expenses in any way associated with the Product Any noises associated with normal operation Products used for other than normal and proper household use including without limitation commercial or industrial use or u...

Page 40: ...except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide The arbitrator is bound by the terms of this provision Governing Law The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with ...

Page 41: ...applies only to a Product distributed purchased from an authorized retailer and used within Canada as determined at the sole discretion of LGECI Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety 90 days whichever is greater Replacement products and parts may be new reconditioned refurbished or otherwise factory remanufactured all at th...

Page 42: ...the Product or if used for other than the intended household purpose use of the Product or damage or failure resulting from any water leakage due to improper installation of the Product Damage or failure caused by incorrect electrical current voltage or plumbing codes Damage or failure caused by use that is other than normal household use including without limitation commercial or industrial use i...

Page 43: ...n failure to resolve the dispute during the 30 day period after LG s receipt of the Notice of Dispute you and LG agree to resolve any claims between you and LG only by binding arbitration on an individual basis unless you opt out as provided below or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue in which case if you are a con...

Page 44: ...s is unenforceable the remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law Should LG fail to enforce strict performance of any provision of this Limited Warranty including these arbitration procedures it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty Opt Out You may opt out of this disput...

Page 45: ...45 Memo ...

Page 46: ...46 Memo ...

Page 47: ...47 Memo ...

Page 48: ...LG Customer Information Center Register your product Online www lg com For inquiries or comments visit www lg com or call 1 800 243 0000 U S A 1 888 542 2623 CANADA ...

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