Troubleshooting
21
Troubleshoo
ting
4
Network
Symptoms
Cause & Solution
Cannot connect the
Smart Display to your
home network.
The wireless communication may be interrupted from household devices that are
using radio frequencies. Move the Smart Display away from them.
The application doesn’t
work properly.
Is the application plugged in?
y
Plug in the application.
Is the LAN cable connected to the wireless router and the application properly?
y
Connect the LAN cable to the LAN port on the back of the application and to
your wireless router.
If you restart the router?
y
You need to turn the speaker’s power off and on again.
If you install new router.
y
You need to perform a factory set and set up the network connection for
speaker.
Application
Symptoms
Cause & Solution
The application doesn’t
work properly.
Does an error occur when accessing the app?
y
Make sure that your device is compatible with the app.
y
Make sure that the application is the latest version.