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Troubleshooting guide
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Diagnosing Problem
•
This washing machine is equipped with automatic safety functions which detect and diagnose
faults at an early stage and react appropriately.
When the machine does not function properly or does not function at all, check the following
points before you contact your service provider.
Symptom
Possible Cause
Solution
Rattling and clanking noise
•
Foreign objects such as coins
or safety pins maybe in drum
or pump.
Stop washer, check drum and drain filter.
If noise continues after washer is
restarted, call your authorised service
centre.
Thumping sound
•
Heavy wash loads may produce
a thumping sound. This is usually
normal.
If sound continues, washer is probably
out of balance. Stop and redistribute
wash load.
Vibrating noise
•
Have all the transit bolts and
packing been removed?
•
Are all the feet resting firmly on
the ground?
If not removed during installation,
refer to Installation guide for removing
transit bolts.
Wash load may be unevenly distributed
in drum. Stop washer and rearrange
wash load.
Water leaks.
•
Fill hoses or drain hose are loose
at tap or washer.
•
House drain pipes are clogged.
Check and tighten hose connections.
Unclog drain pipe. Contact plumber
if necessary.
Oversudsing
Too much detergent or unsuitable
detergent may cause excessive foaming
which may result in water leaks.
Water does not enter washer
or it enters slowly
•
Water supply is not adequate
in area.
•
Water supply tap is not completely
open.
•
Water inlet hose(s) are kinked.
•
The filter of the inlet hose(s)
clogged
Check another tap in the house.
Fully open tap.
Straighten hose.
Check the filter of the inlet hose.
Water in the washer does
not drain or drains slowly.
•
Drain hose is kinked or clogged.
•
The drain filter is clogged.
Clean and straighten the drain hose.
Clean the drain filter
