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Troubleshooting
Before calling for service, check the problem against the list bellows.
Symptom
Error Message
Check up
• Is the water tap shut off?
• Is the water supply cut off ?
• Is the tap or water supply hose frozen ?
• Is the water pressure low or is the filter of the inlet valve
clogged with impurities?
• Is the Hot hose connected to cold?
• Is the Cold hose connected to hot?
Water Supply
Failure
Drainage Failure
Spin Failure
Door(Lid) Open
Door(Lid) Close
Foreign objects
The washer
experienced a
power failure.
• Is the drain hose positioned correctly?
• Is the drain hose bent or placed too high?
• Is the internal part of the hose or drain pump
(only pump model) clogged with impurities?
• Check if electric power has gone off.
• Is the laundry evenly balanced?
• Is the washing machine placed on a flat surface?
• Is the lid closed?
• Is the lid closed?
• Make sure that the lid is closed properly and press the
START/PAUSE button.
The washer will not operate unless the lid is locked.
• Make sure that nothing is caught under the lid, including shipping
material or clothing.
• Are there foreign objects, Such as coins, pins, etc., caughtbetween
the wash plate and the inner basket ?
• Turn off the washer and then press the Power button.
Press the spin speed button without selecting a cycle to drain and
spin the load.
When the spin is complete, remove the clothes and then find and
remove any objects caught in the wash plate.
• Please call your nearest LG Electronics service center for help.
• Restart the cycle.
