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LG WD20VV2S6R, Owner'S Manual, Page: 42 / 48

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LG WD20VV2S6R Owner'S Manual Download Page 42

42

TROUBLESHOOTING

Operation

Staining

Clothes were not properly sorted.

•  Always wash dark colours separately from light colours and whites to 

prevent discoloration.

•  Never wash heavily soiled items with lightly soiled items.

Wrinkling

Appliance is not unloaded promptly.

•  Always remove items from the appliance as soon as the programme is 

complete.

Appliance is overloaded.

•  The appliance can be fully loaded, but the drum should not be tightly 

packed with items. The door of the appliance should be closed easily.

Hot and cold water supply hoses are reversed.

•  Hot water rinse can set wrinkles in garments. Check the supply hose 

connections.

Spin speed may be too high.

•  Set the spin speed to suit the garment type.

Symptoms

Possible Cause & Solution

Water is leaking.

House drain pipes are clogged.

•  Unclog waste pipes. Contact plumber if necessary.

Leakage is caused by improper installation of drain hose or clogged 

drain hose.

•  Clean and straighten the drain hose. Check and clean the drain filter 

regularly.

Drain pump filter cap is not fitted correctly.

•  Refit the drain pump filter.

Appliance does not 

operate.

Control panel has powered off due to inactivity.

•  This is normal. Press the 

Power

 button to turn the appliance on.

Appliance is unplugged.

•  Make sure that the cord is plugged securely into a working outlet.

Water supply is turned off.

•  Turn the water supply tap completely.

Controls are not set properly.

•  Make sure that the programme is correctly set. Close the door and press 

the 

Start/Pause

 button.

Symptoms

Possible Cause & Solution

Summary of Contents for WD20VV2S6R

Page 1: ...This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH WD22 V2S6BR WD20VV2S6R MFL70799744 Rev 00_051022 www lg com Copyright 2022 LG Electronics Inc All Rights Reserved ...

Page 2: ...irements 11 Unpacking the Appliance 12 Levelling the Appliance 13 Connecting the Water Supply Hose 15 Installing the Drain Hose 16 OPERATION Operation Overview 17 Preparing the Wash Load 18 Adding Detergents and Softeners 18 Control Panel 22 Programme Table 24 Drying Programme 27 Extra Options and Functions 29 SMART FUNCTIONS LG ThinQ Application 32 Smart Diagnosis 34 MAINTENANCE Cleaning After Ev...

Page 3: ...nical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety This symbol is displayed to indicate matters and operations that can cause risk Read the part with th...

Page 4: ...for each washing programme may differ To get good wash results please refer to Programme Table in OPERATION chapter for further details Technical Safety for Using the Dryer Do not dry unwashed items in the appliance Items that have been soiled with substances such as cooking oil vegetable oil acetone alcohol petroleum kerosene spot removers turpentine waxes and wax removers should be washed in hot...

Page 5: ...pliance into multiple outlet sockets power boards or an extension power cable Do not modify the power plug provided with the appliance If it does not fit the power outlet have a proper outlet installed by a qualified electrician This appliance is equipped with a power cord having an equipment earthing grounding conductor earthing pin and a grounding power plug The power plug must be plugged into a...

Page 6: ...ve the appliance door open Children may hang on the door or crawl inside the appliance causing damage or injury Do not put in wash or dry articles that have been cleaned in washed in soaked in or spotted with combustible or explosive substances such as waxes wax removers oil paint gasoline degreasers drycleaning solvents kerosene petrol spot removers turpentine vegetable oil cooking oil acetone al...

Page 7: ...iance during the wash Make sure that drainage is working properly If water is not drained properly your floor may get flooded When the air temperature is high and the water temperature is low condensation may occur and thus wet the floor Wipe off dirt or dust on the contacts of the power plug Maintenance Disconnect the appliance from the power supply before cleaning the appliance Setting the contr...

Page 8: ...ance unplug it Cut off the cable directly behind the appliance to prevent misuse Dispose of all packaging materials such as plastic bags and styrofoam away from children The packaging materials can cause suffocation Cut off the power cord and remove the door before disposing of this appliance to avoid the danger of children or small animals getting trapped inside ...

Page 9: ...ance and specifications may change without notice to improve the quality of the appliance Front View a Control Panel b Detergent Dispenser Drawer c Drum d Door e Cover Cap f Drain Pump Filter g Drain Plug h Levelling Feet Rear View a Power Plug b Transit Bolts c Drain Hose ...

Page 10: ...mension mm a Cold and Hot Water Inlet Hoses d Anti slip Sheets 1 b Spanner e Elbow Bracket for Securing Drain Hose c Caps for Covering Transit Bolt Holes f Tie Strap 1 Model WD22 V2S6BR WD20VV2S6R Power Supply 120 V 60 Hz Maximum Power 1 200 W Wash 1 250 W Dry Product Weight 95 kg W 700 D 770 H 990 D 1 396 W D D H ...

Page 11: ...or To ensure sufficient clearance for water inlet hoses drain hose and airflow allow minimum clearances of at least 20 mm at the sides and 100 mm behind the appliance Be sure to allow for wall door or floor moldings that may increase the required clearances WARNING This appliance must only be used for domestic household purposes and should not be used in mobile applications Wooden Floors Suspended...

Page 12: ...lug is easily accessible Power outlet must be within 1 meter of either side of the appliance WARNING Repairs to the appliance must only be carried out by qualified personnel Repairs carried out by inexperienced persons may cause injury or serious malfunctioning Contact your local authorised LG repairer The power plug must be plugged into an appropriate outlet socket that is installed and grounded ...

Page 13: ...ld not move up and down at all check both directions If the appliance rocks when pushing the top plate of the appliance diagonally adjust the feet again Check whether the appliance is perfectly level after installation NOTE Timber or suspended type flooring may contribute to excessive vibration and unbalance Reinforcement or bracing of the timber floor may need to be considered to stop or reduce e...

Page 14: ...appliance must be 100 horizontal and stand firmly in position on a hard flat floor It must not Seesaw across corners under the load Do not let the feet of the appliance get wet Failure to do so may cause vibration or noise Using Anti Slip Sheets This feature may vary depending on the model purchased If you install the appliance on a slippery surface it may move because of excessive vibration Incor...

Page 15: ...essary NOTE Do not overtighten the water supply hose or use mechanical devices to tighten onto the inlet valves No further backflow protection required for connection to the water inlet Checking the Rubber Seal Two rubber seals a are supplied with the water supply hose They are used to prevent water leaks Connection to taps is sufficiently tight Do not use mechanical devices such as multi grips to...

Page 16: ...is square or too big remove the guide plate before inserting the tap into the adaptor Make sure that the hose should not be kinked or trapped Installing the Drain Hose Installing the Drain Hose with the Elbow Bracket The drain hose should not be placed higher than 100 cm above the floor Water in the appliance may not drain or may drain slowly Securing the drain hose correctly will protect the floo...

Page 17: ... cycle selector knob until the desired cycle is selected Now select a wash temperature and spin speed Pay attention to the fabric care label of your clothes 5 Begin cycle Press the Start Pause button to begin the cycle The appliance will agitate briefly without water to measure the weight of the load If the Start Pause button is not pressed within a certain time the appliance will shut off and all...

Page 18: ... the type of fabric and the maximum allowance of mechanical stress Checking the Clothes before Loading To help distribute the load evenly during spinning combine large and small items in a load Do not wash single small items Add 1 2 similar items to the load to prevent an out of balance load Check all pockets to make sure that they are empty Items such as nails hair clips matches pens coins and ke...

Page 19: ...tergent is often designed for special applications e g for coloured fabric wool delicate or dark clothes Powdered detergent is suitable for all types of fabric For better washing results of white and pale garments use powdered detergent with bleach Detergent is flushed from the dispenser at the beginning of the wash cycle NOTE Do not let the detergent harden Doing so may lead to blockages poor rin...

Page 20: ... used Pour fabric softer to the maximum fill line Pouring excessive fabric softener over the maximum fill line can cause it to dispense too early which may stain the clothes NOTE Do not pour fabric softener directly onto the clothes in the wash drum doing so will cause dark staining on the clothes that will be difficult to remove Do not leave the fabric softener in the detergent drawer for more th...

Page 21: ... detergent tablets into the drum before loading the clothes 2 Load the clothes into the drum and close the door NOTE Do not put tablets into the dispenser Adding Water Softener A water softener such as anti limescale can be used to cut down on the use of detergent in areas with high water hardness level First add detergent and then the water softener Dispense according to the amount specified on t...

Page 22: ...d the corresponding button for 3 seconds The corresponding symbol lights up in the display This allows you to select an additional programmes and will light when selected Remote Start With the LG ThinQ app you can use a smartphone to control your appliance remotely In order to use this function refer to SMART FUNCTIONS Wi Fi Press and hold Wi Fi button for 3 seconds to initiate the connection of t...

Page 23: ...hat programme is displayed This time will change as options are selected If the display shows then the time will be displayed after the load sensing has detected the load size This is normal The time shown is only an estimate This time is based on normal operating conditions Several external factors load weight room temperature incoming water temperature etc can affect the actual time c AI DD Indi...

Page 24: ...overs pillows sofa covers etc Bright WhitesTM Hot Tap Cold to Hot Max Load 3 kg Description This cycle is for washing white items only Sanitary Extra Hot Max Load 3 kg Description Washes clothes at a high temperature AllergieneTM Max Load 3 kg Description Helps minimise substances that cause an allergic reaction Use for cotton underwear pillow covers bed sheets baby wear Tub Clean Description This...

Page 25: ...eclothes Sportswear Warm Tap Cold to Warm Max Load 3 kg Description Washes special garments like sports and outdoor wear Use for water repellent fabric laminate used on clothing Speed Wash Hot Tap Cold to Hot Max Load 5 kg Description Washes small loads of lightly soiled clothes in a short time Drain Spin Max Load Rating Description This cycle is for draining and spinning without the wash and rins...

Page 26: ...selected for every washing programme except for the Drain Spin programme 1 This option is automatically inserted in the programme and cannot be deselected Programme Steam TurboWash Dry Cold Wash Normal 1 Heavy Duty 1 Bedding Bright WhitesTM Sanitary AllergieneTM 1 Delicates Perm Press Towels Sportswear Speed Wash Drain Spin ...

Page 27: ...s out immediately after drying Permanent Press and Synthetics Do not overload your appliance Take out permanent press articles as soon as the appliance stops to reduce wrinkles Baby Clothes and Night Gowns Always check the manufacturer s instructions Blankets and Duvets Check fabric care labels on blankets and duvets before using the drying programme Some blankets and duvets may shrink by the heat...

Page 28: ...h the selections Turbo For a shorter drying time Normal For delicate fabrics Time For timed drying for 30 60 120 150 180 210 minutes 5 Press the Start Pause button Only Using a Dry Function 1 Prepare the clothes and load the drum For consistently dry loads all articles in the load should be similar in material and thickness Do not overload the drum There should be enough room for clothes to tumble...

Page 29: ...E Selectable options will differ depending on the selected programme Follow the next steps to customize a washing programme 1 Prepare the clothes and load the drum 2 Press the Power button 3 Add detergent 4 Select a washing programme 5 Customize the washing programme Temp Spin and Soil as necessary 6 Press the Start Pause button Only Using a Spin Function 1 Prepare the clothes and load the drum 2 ...

Page 30: ...d Delay End You can set this function so that the appliance starts automatically and finishes after a specified time interval NOTE The delay time is the time to the end of the programme not the start The actual running time may vary due to water temperature clothes and other factors To cancel the function the Power button should be pressed Avoid using liquid detergent for this function Cold Wash T...

Page 31: ... controls are locked CL and the remaining time are alternatively shown on the display during the wash while this function is engaged Turning off the power will not reset this function You must deactivate this function before you can access any other functions Locking the Control Panel 1 Turn on the power 2 Press and hold the Rinse Spin button for 3 seconds to activate this function A beeper will s...

Page 32: ...energy consumption of the recently used cycles and monthly average Smart Diagnosis This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use Settings Allows you to set various options on the appliance and in the application Push Alert When the cycle is complete or the appliance has problems you have the option of receiving push notif...

Page 33: ...ID should be a combination of English letters and numbers Do not use special characters Smartphone user interface UI may vary depending on the mobile operating system OS and the manufacturer If the security protocol of the router is set to WEP you may fail to set up the network Please change it to other security protocols WPA2 is recommended and register the product again Installing the LG ThinQ A...

Page 34: ...liance NOTE For reasons not attributable to LGE s negligence the service may not operate due to external factors such as but not limited to Wi Fi unavailability Wi Fi disconnection local app store policy or app unavailability The feature may be subject to change without prior notice and may have a different form depending on where you are located Using LG ThinQ to Diagnose Issues If you experience...

Page 35: ...35 SMART FUNCTIONS ENGLISH 4 After the data transfer is complete the diagnosis will be displayed in the application NOTE For best results do not move the smartphone while the tones are being transmitted ...

Page 36: ...e appliance with a dry cloth to remove any moisture WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Exterior Proper care of your appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no moisture in cabinet joints or crevices Do not pr...

Page 37: ...vised at home Cleaning the Water Inlet Filter The water inlet filter collects lime or any sediment that may be in water that is supplied to the appliance Clean the inlet filter every six months or so or more often if the water is very hard or contains traces of limescale Turn off the water supply taps to the appliance if the appliance is to be left for a certain period of time e g holiday especial...

Page 38: ...ild up in the dispenser drawer Liquid detergents can remain under the dispenser drawer and not dispense completely Remove the drawer and inserts and check for build up of cleaning products once or twice a month 1 Remove the detergent dispenser drawer by pulling the drawer straight out until the drawer stops Then gently pull the drawer outward while pressing hard the disengage button 2 Remove the b...

Page 39: ...lly tap Water supply hose s are kinked Straighten hose or reinstall the water inlet hose The filter of the supply hose s are clogged Check and clean the inlet valve filter after turning off the taps and removing the hose connections to the washing machine If water leakage occurs in the aqua stop supply hose indicator will become red Replace it a new aqua stop supply hose UE UNBALANCE ERROR UNBALAN...

Page 40: ... OVERFLOW ERROR Water overfills due to a possible faulty water valve Close the water tap Unplug the power plug Call for service PE PRESSURE SENSOR ERROR Water level sensor malfunctions Close the water tap Unplug the power plug Call for service vs VIBRATION SENSOR ERROR Vibration sensor malfunctions Call for service FF FROZEN FAILURE Is supply drain hose or drain pump frozen Supply warm water into ...

Page 41: ...er the door unlocks Not all levelling feet are resting firmly and evenly on the floor See the Levelling the Appliance instruction to adjust the levelling of the appliance Floor not rigid enough Check if the floor is sold and does not flex See the Installation Place Requirements to select the proper location Symptoms Possible Cause Solution Poor stain removal Previously set stains Articles that hav...

Page 42: ...h Set the spin speed to suit the garment type Symptoms Possible Cause Solution Water is leaking House drain pipes are clogged Unclog waste pipes Contact plumber if necessary Leakage is caused by improper installation of drain hose or clogged drain hose Clean and straighten the drain hose Check and clean the drain filter regularly Drain pump filter cap is not fitted correctly Refit the drain pump f...

Page 43: ...uate Appliance is heating the water or making steam The drum may stop operating temporarily during certain cycles while water is safely heated to a set temperature Appliance stops for a few minutes and then restarts A motor protection device has been activated to prevent overheating of the motor This is normal If the motor protection device is activated the appliance will stop for a few minutes an...

Page 44: ...y distribute the weight of the load for spinning The load is out of balance Manually redistribute the load if articles have become tangled Cycle end is delayed Unbalance is detected or suds removing programme is on This is normal The time remaining shown on the display is only an estimated duration Actual time may vary Symptoms Possible Cause Solution Musty or mildewy odour in appliance Inside of ...

Page 45: ... selected programme If necessary add a time dry programme The spin speed is too low Select the highest spin speed allowed for the wash programme A warm air comes out from the rear side of the appliance This appliance makes a warm air to dry the clothes This warm air dries the clothes and comes out from the rear side of the appliance Symptoms Possible Cause Solution Your home appliance and smartpho...

Page 46: ...liance to the wireless router To check the router frequency check with your internet service provider or the router manufacturer The distance between the appliance and the router is too far If the distance between the appliance and the router is too far the signal may be weak and the connection may not be configured correctly Move the location of the router so that it is closer to the appliance Sy...

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