LG THD11STB Owner'S Manual Download

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TABLE OF CONTENTS

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SAFETY INSTRUCTIONS ............................................................4

IMPORTANT SAFETY INSTRUCTIONS ..........................................................4

Disposal of Your Old Appliance (as per e-waste Rules) ....................................9

INSTALLATION ...........................................................................10

Parts ................................................................................................................10

Accessories .....................................................................................................10

Specifications ..................................................................................................11

Installation Place Requirements......................................................................12

Connecting the Supply Hose...........................................................................13

Installing the Drain Hose .................................................................................15

Leveling the Appliance ....................................................................................17

Assembling the Anti-Rat Cover (Optional) ......................................................17

OPERATION ................................................................................18

Using the Appliance ........................................................................................18

Sorting Laundry ...............................................................................................19

Adding Cleaning Products...............................................................................20

Control Panel ..................................................................................................22

Washing Programme ......................................................................................24

Option Programme ..........................................................................................26

Manual Washing .............................................................................................28

Special Functions ............................................................................................29

SMART FUNCTIONS ..................................................................30

Using LG SmartThinQ Application ..................................................................30

Using Smart Diagnosis™ ................................................................................33

MAINTENANCE ...........................................................................34

Cleaning the Washing Machine ......................................................................34

Cleaning the Water Inlet Filter .........................................................................35

Cleaning the Drain Pump Filter (Optional) ......................................................35

Caution on Freezing During Winter .................................................................36

TROUBLESHOOTING ................................................................37

Diagnosing Problems ......................................................................................37

Error Messages ...............................................................................................41

WARRANTY .................................................................................43

Summary of Contents for THD11STB

Page 1: ...v 00_062119 OWNER S MANUAL WASHING MACHINE Before beginning installation read these instructions carefully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference THD1 STB ...

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Page 3: ...nstalling the Drain Hose 15 Leveling the Appliance 17 Assembling the Anti Rat Cover Optional 17 OPERATION 18 Using the Appliance 18 Sorting Laundry 19 Adding Cleaning Products 20 Control Panel 22 Washing Programme 24 Option Programme 26 Manual Washing 28 Special Functions 29 SMART FUNCTIONS 30 Using LG SmartThinQ Application 30 Using Smart Diagnosis 33 MAINTENANCE 34 Cleaning the Washing Machine 3...

Page 4: ...AUTION This indicates that the failure to follow the instructions can cause the minor injury or damage to the product IMPORTANT SAFETY INSTRUCTIONS WARNING To reduce the risk of explosion fire death electric shock injury or scalding to persons when using this product follow basic precautions including the following Children in the Household This appliance is not intended for use by persons includi...

Page 5: ...t wind or rain or temperatures below freezing Ventilation openings must not be obstructed by a carpet Do not plug the appliance into multiple socket outlets or extension power cable This appliance must be grounded In the event of malfunction or breakdown grounding will reduce the risk of electric shock by providing a path of least resistance for electric current This appliance is equipped with a p...

Page 6: ...n wash or dry articles that have been cleaned in washed in soaked in or spotted with combustible or explosive substances such as waxes wax removers oil paint gasoline degreasers drycleaning solvents kerosene petrol spot removers turpentine vegetable oil cooking oil acetone alcohol etc Improper use can cause fire or explosion In case of flood disconnect the power plug and contact the LG Electronics...

Page 7: ...air temperature is high and the water temperature is low condensation may occur and thus wet the floor Wipe off dirt or dust on the contacts of the power plug Under certain conditions hydrogen gas may be produced in a water heater that has not been used for two weeks or more Hydrogen gas can be explosive under these circumstances If the HOT water has not been used for two weeks or more prevent the...

Page 8: ...ice centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in a different location Disposal Before discarding an old appliance unplug it Cut off the cable directly behind the appliance to prevent misuse Dispose of all packaging materials such as plastic bags and styrofoam away from children The packaging ...

Page 9: ...t is not meant for re sale to any unauthorized agencies scrap dealer kabariwalah c The product is not meant for mixing into household waste stream d Do not keep any replaced spare part s from the product in exposed area Any disposal through unauthorized agencies person will attract action under Environment Protection Act 1986 This product is complied with the requirement of Hazardous Substances as...

Page 10: ...5 Drum 6 Leveling Feet 7 Drain hose 8 Water Supply Hose Appearance and specifications may change without notice to improve the quality of the product Accessories or or or Tie strap Optional 2 water supply hoses Hot Cold Drain hose Anti rat cover Optional Screw for Anti rat cover Optional ...

Page 11: ...2STB Power Supply 220 240V 50 Hz Size 540 mm W x 540 mm D x 945 mm H Product Weight 38 kg Allowable Water Pressure 30 800 kPa Max Capacity 10 kg 11 kg 12 kg Appearance and specifications may change without notice to improve the quality of the product ...

Page 12: ...h aluminum foil on the side facing the cooker or stove must be inserted between the two appliances Do not install the appliance in rooms where freezing temperatures may occur Frozen hoses may burst under pressure The reliability of the electronic control unit may be impaired at temperatures below freezing point Ensure that when the appliance is installed it is easily accessible for an engineer in ...

Page 13: ...ompression device should be installed Periodically check the condition of the hose and replace the hose if necessary Checking the Rubber Seal on the Supply Hose Two rubber seals are supplied with the water supply hoses They are used for preventing water leaks Make sure the connection to taps is sufficiently tight Rubber seal Hose connector Rubber seal Hose connector Connecting Hose to Water Tap Co...

Page 14: ...ws Ring plate 2 Remove the guide plate if the tap is too large to fit the adapter Guide plate 3 Push the adapter onto the end of the tap so that the rubber seal forms a watertight connection Tighten the four fixing screws and the adapter ring plate 4 Pull the connector latch plate down push the supply hose onto the adapter and release the connector latch plate Make sure the adapter locks into plac...

Page 15: ...ing the Drain Hose Before connecting the drain hose check your drain hose model and choose the correct instruction Pump Model The drain hose should not be placed higher than 120 cm above the floor Water in the washing machine may not drain or may drain slowly Securing the drain hose correctly will protect the floor from damage due to water leakage If the drain hose is too long do not force it back...

Page 16: ... hose and change the direction Repeat Step 1 Positioning the Drain Hose The length of the drain hose should not exceed 3 m Do not place the drain hose on a threshhold of 6 cm or more max 6 cm max 3 m Make sure the drain hose is not kinked The outlet of the drain hose should not be submerged in water Make sure the drain hose is not kinked ...

Page 17: ...n pushing the machine top plate diagonally adjust the feet again NOTE Timber or suspended type flooring may contribute to excessive vibration and unbalance If the washing machine is installed on a raised platform it must be securely fastened in order to eliminate the risk of falling off If the washing machine is installed on a uneven weak or tilted floor causing excessive vibration spin failure or...

Page 18: ...eas of the dispenser 3 Turn on the washing machine Press the Power button to turn on the washing machine 4 Choose the desired wash programme Press the Program button repeatedly until the desired programme is selected 5 Begin programme Press the Start Pause button to begin the programme The washing machine will agitate briefly without water to measure the weight of the load If the Start Pause butto...

Page 19: ...ng before loading Combine large and small items in a load Load large items first Large items should not be more than half the total wash load Do not wash single items This may cause an unbalanced load Add one or two similar items Check all pockets to make sure that they are empty Items such as nails hair clips matches pens coins and keys can damage both your washing machine and your clothes Close ...

Page 20: ...ral powdered detergents for all types of fabric Powdered detergents for delicate fabric Liquid detergents for all types of fabric or designated detergents only for wool For better washing performance and whitening use detergent with the general powdered bleach Detergent is flushed from the dispenser at the beginning of the cycle Dilute liquid detergent with water and pour into the drum start the c...

Page 21: ...ener directly on the clothes Adding Liquid Bleach Check clothing care label for special instructions and separate the laundry to be bleached Dilute liquid chlorine bleach Measure the recommended amount of liquid bleach carefully following instructions on the bottle Before starting the washing machine pour the measured amount of bleach directly into the bleach dispenser Avoid splashing or overfilli...

Page 22: ...g operation If there are additional laundry to put in press Start Pause to unlock Press Start Pause button again to resume operation 3 Program Button Programmes are available according to laundry type Lamp will light up to indicate the selected programme 4 Option Button Press buttons to select the desired options 5 Display The display shows the settings estimated time remaining options and status ...

Page 23: ...ration If there are additional laundry to put in press Start Pause to unlock Press Start Pause button again to resume operation 3 Program Button Programmes are available according to laundry type Lamp will light up to indicate the selected programme 4 Option Button Press buttons to select the desired options 5 Display The display shows the settings estimated time remaining options and status messa...

Page 24: ...door due to humidity differences Wipe it after laundry as this is normal phenomenon Be careful as the exterior of the machine is hot by heating This programme s recommended laundry amount is under 3 5 kg Allergy Care for steam models This programme is a powerful high temperature programme designed specifically to reduce certain allergens Stains that can be easily removed with this programme are mi...

Page 25: ...hes that are easily inflated It might cause damage to laundry and machine parts if inflated Regardless of its size we recommend to wash one by one If two bedclothes with different materials are washed at a time it might cause abnormal spin dry due to imbalance NOTE How to put a blanket into the drum Below this line Delicates Use this programme to wash delicate fabrics such as lingerie and woolens ...

Page 26: ...tensive Rinse to remove detergents more effectively NOTE Selectable options will differ depending on selected programme Spin Press the Spin button to change spin strength Press Start Pause button to indicate remaining time To use the Air Dry function When you select Air Dry you can reduce the drying time by minimizing the moisture in the laundry Press the Spin button for 3 seconds to select and pr...

Page 27: ...the required Delay time 4 Press the Start Pause button NOTE The Time Delay is the time to the end of the programme not the start The actual running time may vary due to water temperature wash load and other factors Reservation can be made up to 18 hours by 1 hour interval up to 3 12 hours and 2 hour interval for 12 18 hours The Time Delay cannot be set for less than 3 hours To cancel the Time Dela...

Page 28: ...e and Spin are automatically selected 4 Press the Rinse and Spin buttons to adjust the number of rinses and spin times Press the Rinse button to adjust the number of rinses PresstheRinseandSpin buttons until the rinse and spin functions are canceled 5 Press the Start Pause button NOTE When a Wash Wash Rinse or Rinse only option is selected the water will not be drained out after the wash is comple...

Page 29: ... Child Lock is set all buttons are locked except the Power button NOTE Turning off the power will not reset the child lock function You must deactivate child lock before you can access any other functions To see the remaining time for each process press one of the Wash Rinse and Spin buttons The remaining time for each process will appear for about 1 second Unlocking the Control Panel Press and ho...

Page 30: ...on If the appliance is having trouble connecting to the Wi Fi network it may be too far from the router Purchase a Wi Fi repeater range extender to improve the Wi Fi signal strength The Wi Fi connection may not connect or may be interrupted because of the home network environment The network connection may not work properly depending on the Internet service provider The surrounding wireless enviro...

Page 31: ...n programme Energy Monitoring Check the energy consupmtion of the recently used cycles and monthly average Smart Diagnosis This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use Settings Various functions are available Push Alert Turn on the Push Alerts to receive appliance status notifications The notifications are triggered even...

Page 32: ...oad is completed in the appliance the product keeps the downloaded cycle until a new cycle is downloaded Wireless LAN Module Specifications Model LCW 004 Frequency Range 2412 2472 MHz Output Power Max IEEE 802 11 b 17 82 dBm IEEE 802 11 g 17 72 dBm IEEE 802 11 n 16 61 dBm Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that is con...

Page 33: ...Keep the phone in place until the tone transmission has finished Time remaining for data transfer is displayed For best results do not move the phone while the tones are being transmitted If the call centre agent is not able to get an accurate recording of the data you may be asked to try again 5 Once the countdown is over and the tones have stopped resume your conversation with the call centre ag...

Page 34: ...r washing machine can extend its life Exterior Immediately wipe off any spills Wipe with a damp cloth Do not press the surface or the display with sharp objects Dispenser Drawer Detergent and fabric softener may build up in the dispenser drawer Remove the drawer and inserts and check for buildup once or twice a month Tub Clean Tub Clean is a special cycle to clean the inside of the washing machine...

Page 35: ...using a hard bristle brush Cleaning the Drain Pump Filter Optional The drain filter collects threads and small objects left in the laundry Check regularly that the filter is clean to ensure smooth running of your washing machine Empty all the water from the tub by running a spin only cycle for a few minutes then unplug the machine off from the power outlet socket 1 Turn the cap on the rear of the ...

Page 36: ...check the following How to Keep the Product from Freezing After closing the tap disconnect the cold supply hose from the tap and remove water while keeping the hose facing downwards Supply hose How to Handle Freezing When water supply problems occur take the following measures Turn off the tap and thaw out the tap and both connection areas of supply hose of the product using a hot water cloth Take...

Page 37: ... be out of balance Pause the cycle and redistribute the load after the door unlocks Vibrating noise Packaging materials were not removed Remove packing materials Wash load may be unevenly distributed in the drum Pause the cycle and redistribute the load after the door unlocks Not all leveling feet are resting firmly and evenly on the floor See Leveling the Appliance in the Installation section Flo...

Page 38: ...ine Check hoses for leaks cracks and splits Tighten hose connections House drain pipes are clogged The washing machine pumps out water very rapidly Check for water backing up out of the drain pipe during drain If water is seen coming out of the drain check for proper drain hose installation and check for restrictions in the drain Contact a plumber to repair drain pipe Drain hose has come out of dr...

Page 39: ...e desired cycle and press the Start Pause button The washing machine will shut off if the Start Pause button is not pressed within 60 minutes Extremely low water pressure Check another tap in the house to make sure that household water pressure is adequate Washing machine is too cold If the washing machine has been exposed to temperatures below freezing for an extended period of time allow it to w...

Page 40: ...pinning The load is out of balance Manually redistribute the load if articles have become tangled Your home appliance and smartphone is not connected to the Wi Fi network The password for the Wi Fi that you are trying to connect to is incorrect Find the Wi Fi network connected to your smartphone and remove it then register your appliance on LG SmartThinQ Mobile data for your smartphone is turned o...

Page 41: ... as coins pins clips etc caught between the wash plate and the inner basket Turn off the washing machine and then press the Power button Press the Spin button without selecting a cycle to drain and spin the load When the spin is complete remove the clothes and then find and remove any objects caught in the wash plate Drain hose is kinked pinched or clogged Straighten the hose s Drain discharge is ...

Page 42: ...code is not released call for service Clutch error Unplug the washing machine and call for service Tub Clean Alarm Run the Tub Clean programme Sensor for cloth sensing is defective Manually redistribute the load if articles have become tangled Motor s revolution is too low Unplug the washing machine and wait 60 seconds Reconnect power and try again Call for service Contact point of Connector is de...

Page 43: ...ponents or consumable cleaning products that are not approved by LG Damage caused by transportation and handling including scratches dents chips and or other damage to the finish of your product unless such damage results from defects in materials or workmanship and is reported within one 1 week of delivery Damage or missing items to any display open box discounted or refurbished Product Products ...

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