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One other note about Audiovox phones. If the phone is a CDM-4000 or CDM-9000 series, you can determine both
the phone unlock code and the programming unlock code by putting the phone into “Test mode”.
To do this, repeatedly press power while holding down RCL, 2 and *. Once the phone is in “Test mode”, you can
determine the phone unlock code by pressing “1 2 8 Send” or the programming unlock code by pressing “1 2 7
Send”. The code will be the 2
nd
, 4
th
, 6
th
, and 8
th
digits of the number displayed on the screen.
If the phone is not a CDM-4000 or CDM-9000 series of phone, you can display the phone unlock code by pressing
“# 5625 *” (“# LOCK *”) or by pressing by pressing “# 5625 Send” (“# LOCK Send”) while the phone is locked.
Select the first option to view the code.
Kyocera
Most Kyocera phones allow you retrieve the ESN by going to Menu\Phone Info and scrolling down to view the
ESN. You can also access the ESN in the NAM menu. To enter the NAM menu, perform the following steps:
1.Press 11 11 11 and select “Options”.
2.Select “Programming”. (On newer Kyocera phones, you must first select “Services” before you can select
“Programming”.)
3.Enter the correct Security Code (usually 000 000).
4.Once in the NAM menu, select “ESN” to view the ESN.
Kyocera is one of the few manufacturers that produces several models of single NAM phones. You can tell if the
phone has more than one NAM by the structure of the NAM menu.
Dual NAM structure
Single NAM structure
ESN
ESN
NAM1 Info
Basic NAM1 Info
NAM2 Info
Extra NAM1 Info
Rental Timer
Rental Timer
SMS Settings
SMS Settings
Phone Model
Phone Model
Slot Cycle Index
Slot Cycle Index
Service Security Code
Service Security Code
As noted above, if the only entries for a NAM are Basic (and Extra) NAM1 Info, then the phone in question is a
single NAM phone.
LG
LG is quickly becoming a very popular phone manufacturer, and along with Nokia,
is becoming one of the first MEID adopters. When an LG phone has an MEID, only
the hexadecimal version will be printed on the label underneath the battery and the
decimal version will be found in the NAM menus. Also, like Audiovox, LG
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•
1-800-550-2436 Phone
•
419-382-8729 Fax
Dealer Handbook
Page 21 of 28
Last revised on October 31, 2008
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