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EN

Installing the LG ThinQ 
Application

Search for the 

LG ThinQ

 application from the 

Google Play Store or Apple App Store on a 
smartphone. Follow instructions to download and 
install the application.

Open Source Software Notice 
Information

To obtain the source code under GPL, LGPL, 
MPL, and other open source licenses that have 
the obligations to disclose source code, that 
is contained in this product, and to access all 
referred license terms, copyright notices and 
other relevant documents please visit https://
opensource.lge.com.
LG Electronics will also provide open source code 
to you on CD-ROM for a charge covering the cost 
of performing such distribution (such as the cost of 
media, shipping, and handling) upon email request 
to [email protected].
This offer is valid to anyone in receipt of this 
information for a period of three years after our last 
shipment of this product.

Smart Diagnosis

This feature is only available on models with the 

c

 or 

d

 logo.

Use this feature to help you diagnose and solve 
problems with your appliance.

NOTE

 

For reasons not attributable to LGE’s 
negligence, the service may not operate due 
to external factors such as, but not limited to,   
Wi-Fi unavailability, Wi-Fi disconnection, local 
app store policy, or app unavailability.

 

The feature may be subject to change without 
prior notice and may have a different form 
depending on where you are located.

Using LG ThinQ to Diagnose 
Issues

If you experience a problem with your Wi-Fi 
equipped appliance, it can transmit troubleshooting 
data to a smartphone using the 

LG ThinQ

 

application.

 

Launch the 

LG ThinQ

 application and select 

the 

Smart Diagnosis

 feature in the menu. 

Follow the instructions provided in the 

LG ThinQ

 application.

Summary of Contents for LW1022ERSM

Page 1: ...2021 LG Electronics Inc All Rights Reserved MFL71860111 Rev 00_120621 AIR CONDITIONER Read this owner s manual thoroughly before operating the appliance and keep it handy for reference at all times OWNER S MANUAL TYPE WINDOW LW1022ERSM LW1222ERSM ...

Page 2: ...Unit 11 Window Requirements 11 Storm Window Requirements 11 Preparation of the Cabinet 12 Cabinet Installation 13 Unit Installation 14 OPERATION 16 Control Panel and Remote Control 16 Wireless Remote Control 17 Air Direction 18 Additional Features 18 SMART FUNCTIONS 19 LG ThinQ Application 19 Smart Diagnosis 20 MAINTENANCE 22 Air Filter 22 TROUBLESHOOTING 23 Before Calling for Service 23 Normal So...

Page 3: ...ay be injured or cause damage to the product if you do not follow instructions All safety messages will tell you what the potential hazard is tell you how to reduce the chance of injury and tell you what may happen if the instructions are not followed The following symbols are displayed on units This symbol indicates that this appliance uses a flammable refrigerant If the refrigerant is leaked and...

Page 4: ...ys plug into a grounded outlet Do not under any circumstances cut or remove the third ground prong from the power cord When installing or moving the appliance be careful not to pinch crush or damage the power cord Plug in the power plug properly Do not modify or extend the power cord Do not start stop operation by plugging unplugging the power cord If the cord plug is damaged have it replaced by a...

Page 5: ...or instruction concerning the use of the appliance by a person responsible for their safety The interior of the product must only be cleaned by an authorized service center or a dealer Do not use solvent based detergent on the product Doing so can cause corrosion or damage product failure electrical shock or fire GROUNDING INSTRUCTIONS The power cord of this appliance is equipped with a three pron...

Page 6: ...step on or place heavy objects on top of the appliance Do not operate the appliance without the filter securely installed Do not drink water drained from the appliance Be sure to ventilate sufficiently when the air conditioner and a heating appliance such as a heater are used simultaneously Do not expose people animals or plants to the cold or hot wind from the air conditioner for extended periods...

Page 7: ...age to unit Do not put any holes into product for any reason This can cause damage to product and prevent unit from cooling Maintenance and cleaning of unit should be performed by trained personnel Failure to properly clean unit can result in damage to the refrigeration system and or the electrical system Make certain that all the air circulation ventilation openings are free from obstruction Serv...

Page 8: ... 5 6 7 1 2 1 Control Panel 1 Evaporator 2 Remote Control 2 Air Guide 3 Air Filter 3 Brace 4 Vertical Air Deflector Horizontal Louver 4 Compressor 5 Horizontal Air Deflector Vertical Louver 5 Condenser 6 Front Grille 6 Base Pan 7 Air Outlet 7 Power Cord 8 Cabinet 9 Air Inlet ...

Page 9: ...lectrical Code Use of extension cords could cause serious injury or death Do not use an extension cord with this window air conditioner Do not use surge protectors or multi outlet adapters with this window air conditioner Never push the TEST button during operation Doing so can damage the plug Do not remove modify or immerse this plug If this device trips the cause should be corrected before furth...

Page 10: ...ocking bracket Sill support 2 Type A Screws Type A Screws 14 14 Type B Screws Type B Screws 3 3 Type C Screws Type C Screws 5 5 Bolts Bolts 2 2 Lock Nuts Lock Nuts 2 2 Tools Needed Phillips head screwdriver Phillips head screwdriver Adjustable wrench Adjustable wrench Level Level Gloves Gloves Tape measure Tape measure Scissors or Cutting knife Scissors or Cutting knife Pencil Pencil ...

Page 11: ...ficiently to allow a clear vertical opening of 16 406mm from the bottom of the upper sash to the inside sill 27 to 39 27 to 39 16 406mm min 16 406mm min 686mm to 991mm 686mm to 991mm NOTE All supporting parts should be secured to firm wood masonry vinyl fiberglass or metal This product is a window air conditioner As such a standard single hung or double hung window is required for proper installat...

Page 12: ...rame Foam PE Foam PE Adhesive backed Adhesive backed 4 Insert the hooks on the lower panel guides into the slots on the bottom of the cabinet Make sure that the flanges on the lower panel guides will face toward the inside of the room Hook Hook Indoor Indoor 5 Insert the top and bottom rails of the curtain panels into the upper and lower panel guides Upper Panel Guide Upper Panel Guide Right Curta...

Page 13: ...distance to the outer window sill is not that deep you may not need the bolt and nut 4 Use 2 type A screws to attach a sill support to the cabinet track holes on one side Use the cabinet track holes that will place the sill support nearest to the outer edge of the sill The longer side of the sill support should be facing outside the window Repeat with the second sill support on the opposite side o...

Page 14: ...Reinstall the screws removed from the cabinet sides in step 1 of preparation of cabinet CAUTION The unit is heavy Use an assistant to help lift the unit and set it in place Lifting and maneuvering the unit by yourself could result in injury Hold the unit firmly in place until the window frame is lowered to meet the top surface of the unit directly behind the upper guide If the unit falls from the ...

Page 15: ...e curtain panel on each side and cut the adhesive backed heatproof foam to fit each panel The size of the panels may differ Remove the backing from the heatproof foam and attach the foam to the curtain panels H W1 W2 W1 W2 W H W H H Heatproof Foam Heatproof Foam Adhesive Backed Adhesive Backed NOTE Heatproof foam improves the cooling capability of the air conditioner See the Electrical Data sectio...

Page 16: ...ode the fan circulates air but the compressor does not run Use the Fan Speed button to set fan speed to High Medium or Low In this mode you cannot adjust the set temperature Dry This mode is ideal for rainy and damp days to dehumidify the room rather than cooling it significantly Humidity is removed from the room by the combination of compressor operation and the fan speed fixed at Low The compres...

Page 17: ...estored with the same settings as were set before the unit turned off Energy Saver The unit defaults to the Energy Saver mode each time the unit is switched on except in Fan mode or when power is restored after an electrical power outage The remote control will not function properly if the AC infrared sensor is exposed to direct light or if there are obstacles between the remote controller and the...

Page 18: ...ch the horizontal louvers to adjust the airflow up or down NOTE When the weather is extremely hot the unit may turn off automatically to protect the compressor Additional Features Slinger Fan This air conditioner is equipped with a slinger fan See drawing The fan s outer ring picks up the condensed water from the base pan if the water level gets high enough The water is then picked up by the fan a...

Page 19: ...n check that f icon on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your Internet service provider or refer to your wireless router manual LG ThinQ is not responsible for any network connection problems or any faults malfunctions or errors caused by network connection If the appliance is having trouble connecting to the Wi Fi n...

Page 20: ...is offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product Smart Diagnosis This feature is only available on models with the c or d logo Use this feature to help you diagnose and solve problems with your appliance NOTE For reasons not attributable to LGE s negligence the service may not operate due to external factors such as but ...

Page 21: ...xpressly approved by the party responsible for compliance could void the user s authority to operate the equipment IC Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 cm 7 8 inches between the antenna and your body NOTE THE MANUFACTURER IS NO...

Page 22: ...Gently shake the excess water from the filter and replace Cleaning the Air Conditioner Remove dust from the air inlet and outlet using a vacuum cleaner Wipe the front grille and inlet grille with a cloth dampened in a mild detergent solution Wash the cabinet with mild soap or detergent and lukewarm water then polish using liquid appliance wax NOTE To ensure continued peak efficiency the condenser ...

Page 23: ...y s high efficiency compressors may have a high pitched chatter during the cooling cycle 2 Sound of Rushing Air At the front of the unit you may hear the sound of rushing air being moved by the fan 3 Gurgle Hiss Gurgling or hissing noise may be heard due to refrigerant passing through evaporator during normal operation 4 Vibration Unit may vibrate and make noise because of poor wall or window cons...

Page 24: ...ervice technician Air conditioner does not cool as it should Airflow is restricted Make sure there are no curtains blinds or furniture blocking the front of the air conditioner The temp control may not be set correctly Set the desired temperature to a level lower than the current temperature The air filter is dirty Clean the filter at least every 2 weeks See the MAINTENANCE section The room may ha...

Page 25: ...indow vibration poor installation Refer to installation instructions or check with installer Room too cold Set temperature too low Increase set temperature Remote sensing deactivating prematurely Remote control not located within range Place remote control within 20 feet 120 radius of the front of the unit Remote control signal obstructed Remove obstruction Can t connect the LG ThinQ App to the ai...

Page 26: ...nd numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router frequency check with your Internet service provider or the router manufacturer The appliance is too far from the router If the appliance is too far from the router the signal...

Page 27: ...ct at our option to provide Swap or In home Service To receive in home service the product must be unobstructed and accessible to service personnel If during in home service repair cannot be completed it may be necessary to remove repair and return the product OR LG may elect at our option to provide Swap Service by providing an authorized service exchange through the distribution center you origi...

Page 28: ...G WITHOUT LIMITATION LOST GOODWILL LOST REVENUES OR PROFITS WORK STOPPAGE PRODUCT FAILURE IMPAIRMENT OF OTHER GOODS COSTS OF REMOVAL AND REINSTALLATION OF THE PRODUCT LOSS OF USE INJURY TO PERSONS OR PROPERTY ARISING OUT OR RELATED TO THE PRODUCT WHETHER BASED ON BREACH OF WARRANTY BREACH OF CONTRACT TORT OR OTHERWISE EVEN IF LG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE IN NO EVENT SHALL ...

Page 29: ...ide in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue in which case if you are a consumer this clause will only apply if you expressly agree to the arbitration To the extent permitted by applicable law any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person s or entity s product or clai...

Page 30: ...d effect to the maximum extent permitted by applicable law Should LG fail to enforce strict performance of any provision of this Limited Warranty including these arbitration procedures it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty Opt Out You may opt out of this dispute resolution procedure If you opt out neither you nor LG can require the o...

Page 31: ...LG ELECTRONICS CANADA INC 20 Norelco Drive North York ON M9L 2X6 LG Customer Information Center 1 888 LG CANADA 542 2623 Register your product Online www lg com ...

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