Smart Functions
29
Smart Diagnosis™ Function
Should you experience any problems with the appliance, it has the capability of
transmitting data via your telephone to the LG Customer Information Center. NFC
or Wi-Fi equipped models can also transmit data to a smartphone using the LG
Smart ThinQ application.
For appliances with the
•
or
logo.
Use the Smart Diagnosis feature in the Smart ThinQ application for help diagnosing
issues with the appliance without the assistance of the LG Customer Information
Center.
Follow the instructions in the Smart ThinQ application to perform a Smart Diagnosis
using your smartphone.
Smart ThinQ
Smart Diagnosis™
For best results, do not move the phone while the tones are being transmitted.
•
If the call center agent is not able to get an accurate recording of the data, you
•
may be asked to try again.
The Smart Diagnosis™ function depends on the local call quality.
•
Bad call quality may result in poor data transmission from your phone to the
•
call center, which could cause Smart Diagnosis™ to malfunction.
NOTE
For appliances with the
•
or
logo.
This gives you the capability of speaking directly to our trained specialists. The
specialist records the data transmitted from the appliance and uses it to analyze the
issue, providing a fast and effective diagnosis.
1. Call the LG Electronics Customer Information Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2. Open the right refrigerator door.
3. Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the
call center.
4. Press and hold the Freezer button for three
seconds while continuing to hold your phone to the
speaker.
5. After you hear three beeps, release the Freezer
button.
6. Keep the phone in place until the tone transmission has finished.
The display will count down the time. Once the countdown is over and the
tones have stopped, resume your conversation with the specialist, who will
then be able to assist you in using the information transmitted for analysis.
Smart Diagnosis™
through the Customer
Information Center