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48

TROUBLESHOOTING

ENGLISH

Problem

Possible Causes

Solutions

Refrigerator or 

Freezer section is 

too warm.

Refrigerator was recently 

installed.

It may take up to 24 hours for each compartment 

to reach the desired temperature.

Air vents are blocked.

Rearrange items to allow air to flow throughout 

the compartment. Refer to the Airflow diagram in 

the Using Your Refrigerator section.

Doors are opened often or for 

long periods of time.

When the doors are opened often or for long 

periods of time, warm, humid air enters the 

compartment. This raises the temperature and 

moisture level within the compartment. To lessen 

the effect, reduce the frequency and duration of 

door openings.

Unit is installed in a hot location. The refrigerator should not be operated in 

temperatures above 110°F.

A large amount of food or 

hot food was added to either 

compartment.

Adding food warms the compartment requiring 

the cooling system to run. Allowing hot food to 

cool to room temperature before putting it in the 

refrigerator will reduce this effect.

Doors not closed correctly.

See the Doors will not close correctly or pop 

open section in Troubleshooting.

Temperature control is not set 

correctly.

If the temperature is too warm, adjust the 

control one increment at a time and wait for the 

temperature to stabilize. Refer to the Setting the 

Controls section for more information.

Defrost cycle has recently 

completed.

During the defrost cycle, the temperature of each 

compartment may rise slightly and condensation 

may form on the back wall. Wait 30 minutes 

and confirm the proper temperature has been 

restored once the defrost cycle has completed.

Summary of Contents for LMXC23746 Series

Page 1: ...ERATOR Please read this owner s manual thoroughly before operating and keep it handy for reference at all times LMXC23746 www lg com ENGLISH FRANÇAIS ESPAÑOL Copyright 2015 2017 LG Electronics Inc All Rights Reserved MFL68761303_Rev 05 ...

Page 2: ...You Begin 23 Water Pressure 23 What You Will Need 24 Water Line Installation Instructions 26 Turning On the Power 27 Leveling and Door Alignment 27 Leveling 27 Door Alignment 28 HOW TO USE 28 Before Use 29 Control Panel 29 Control Panel Features 31 In Door Ice Bin 31 Detaching the In Door Ice Bin 31 Assembling the In Door Ice Bin 32 Automatic Icemaker 32 Turning the Automatic Icemaker On or Off 33...

Page 3: ... or freezer drawer is left open for more than 60 seconds a warning alarm sounds at 30 second intervals HUMIDITY CONTROLLED CRISPER The Humidity Controlled Crisper is designed to help keep your fruits and vegetables fresh and crisp CUSTOMCHILL DRAWER The CustomChill Drawer provides storage space with a variable temperature control that keeps the compartment either colder or warmer than the refriger...

Page 4: ...e connecting this product to a dedicated grounded electrical outlet rated for use with this product 115V 60Hz AC only It is the user s responsibility to replace a standard 2 prong wall outlet with a standard 3 prong wall outlet Do not install the refrigerator where there may be a danger of the unit falling Use DO NOT allow children to climb stand or hang on the refrigerator doors or on the shelves...

Page 5: ...heating element that releases the cubes Do not place fingers or hands on the automatic ice making mechanism while the refrigerator is plugged in When dispensing ice from the dispenser do not use crystal ceramics Do not touch the cold surfaces in the freezer compartment with wet or damp hands when your refrigerator is in operation Do not put glass containers glass bottles or soda in the freezer Thi...

Page 6: ...Do not store articles on the top of the appliance Maintenance Do not use strong detergents like wax or thinners for cleaning Clean with a soft cloth Wipe foreign objects such as dust and water off the prongs of the power plug and contact areas regularly Do not store disassemble or repair the refrigerator by yourself Remove any dust or foreign matter from the power plug pins Do not use a wet or dam...

Page 7: ... Filtered Water and Ice Dispenser Dispenses purified water and ice LED Display Displays the refrigerator and freezer temperature the water filter condition and the dispenser status Control Panel Sets the refrigerator and freezer temperatures the water filter condition and the dispenser mode Refrigerator Preserves food Freezer Preserves frozen food Ez Handle Easily opens the freezer door LED Light ...

Page 8: ...e space recommended for the preservation of large food items The Durabase Divider is used to organize the Durabase area into sections It can be adjusted from side to side to accommodate items of different sizes LED interior lamps The interior lamps light up the inside of the refrigerator Dairy Product Bin Used to preserve dairy products Adjustable Refrigerator Shelf The shelves in your refrigerato...

Page 9: ...on instructions first after purchasing this product or transporting it to another location 1 Unpacking your refrigerator 2 Choosing the proper location 3 Disassembling Assembling 4 Connecting the water supply and water line 5 Leveling and Door Alignment NOTE Connect to potable water supply only ...

Page 10: ... The appearance and specifications listed in this manual may vary due to constant product improvements Dimensions 35 3 4 W X 32 1 8 D X 70 1 4 H 44 D w door open 908 mm W X 814 mm D X 1785 mm H 1120 mm D w door open Net weight 330 lb 150 kg ...

Page 11: ...tape or glue These products can damage the surface of your refrigerator Refrigerator shelves are installed in the shipping position Please reinstall shelves according to your individual storage needs The refrigerator should always be plugged into its own individual properly grounded electrical outlet rated for 115 Volts 60 Hz AC only and fused at 15 or 20 amperes This provides the best performance...

Page 12: ...08 cm 24 61 cm Removing Assembling the Refrigerator Door Handles Removing the Handles 1 Loosen the set screws with a 3 32 in Allen wrench and remove the handle 2 Loosen the mounting fasteners that connect to the refrigerator door and handle using a 1 4 in Allen wrench and remove the mounting fasteners Assembling the Handles 1 Assemble the mounting fasteners at both ends of the handle using a 1 4 i...

Page 13: ...emoving the doors is the recommended procedure WARNING When assembling or disassembling the handle Grasp the handle tightly to avoid dropping it Do not swing the handle into nearby people or animals Make sure that the bracket hole of the handle fits properly into the stopper bolt of the door Assemble the set screws to fix the handle into place Make sure that there is not a gap between the door and...

Page 14: ...or Collet 2 Remove the screw from the hinge cover at the top of the refrigerator Lift the hook not visible located at the bottom of the front side of the cover with a flat head screwdriver 3 Remove the cover and pull out the tube Disconnect all wire harnesses 4 Rotate the hinge lever counterclockwise Lift the top hinge free of the hinge lever latch CAUTION When lifting the hinge free of the latch ...

Page 15: ...at head screwdriver 2 Detach the wire harness CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall forward Hinge Lever Latch 3 Rotate the hinge lever clockwise Lift the top hinge free of the hinge lever latch 4 Lift the door from the middle hinge pin and remove the door CAUTION Place the door inside facing up on a non scratching surface ...

Page 16: ... as shown in the figure 2 Fit the hinge over the hinge lever latch and slot it into place Rotate the lever counterclockwise to secure the hinge Assembling the Right Refrigerator Door Hinge Lever Latch 4 Make sure that the door switch located inside the cover is tightly connected Position the cover in its place Insert and tighten the cover screw 3 Connect the wire harness ...

Page 17: ...d fasten the hinge Assembling the Left Refrigerator Door 3 Connect all the wire harnesses Hinge Lever Latch 4 Push the water supply tube into the hole on the top case and pull it through the backplate 5 Hold the water supply connection and gently push in the collet to connect the water supply line as shown in Insert the tube at least 5 8 inch 15 mm into the connector 6 Make sure that the door swit...

Page 18: ...open to full extension Remove the basket by lifting the basket from the rail system 3 Remove the screws on both the left and right rails 2 Disconnect the wire harness connection at the end of the right rail by pressing on the tabs on either side It may help to use a small flat blade screwdriver to apply pressure to the ends of the tabs on either side NOTE Before removing the CustomChill drawer it ...

Page 19: ...ng or replacing the drawer The handle may come off and it could cause personal injury Assembling the CustomChill Drawer 1 Use both hands to pull out the rails simultaneously until they are both fully extended 2 Grasp the drawer on each side and hook the door supports 1 into the rail tabs 2 located on both sides 3 Lower the door into its final position and tighten the screws located on both sides 2...

Page 20: ...en removing or replacing the drawer The handle may come off causing personal injury Be careful of sharp hinges on both sides of the drawer When you lay the drawer down be careful not to damage the floor Do not sit or stand on the freezer drawer To prevent accidents keep children and pets away from the drawer Do not leave the drawer open Removing the Freezer Drawer 5 Pull the drawer open to full ex...

Page 21: ...r drawer to full extension and lifting the basket off of the rail assembly 5 Remove the screws from the rails at both ends 6 With both hands grip both sides of the drawer and pull it up to remove it from the rails 7 Using both hands slide the two rails in simultaneously CAUTION Do not hold the handle when removing or replacing the drawer The handle may come off and it could cause personal injury ...

Page 22: ...rawer insert the drawer into the frame and push it back into place 6 Insert the lower basket in the rail assembly Assembling the Freezer Drawer 1 Use both hands to pull out the rails simultaneously until they are both fully extended 2 Grasp the drawer on each side and hook the drawer supports into the rail tabs located on both sides CAUTION Do not hold the handle when removing or replacing the dra...

Page 23: ...s than 2 0 3 0 sec to fill a cup of 7 oz or 198 cc capacity If the water pressure from the reverse osmosis system is less than 20 psi or 138 kPa or 1 4 kgf cm takes more than 4 0 sec to fill a cup of 7 oz or 198 cc capacity Check to see if the sediment filter in the reverse osmosis system is blocked Replace the filter if necessary Allow the storage tank on the reverse osmosis system to refill afte...

Page 24: ...plumbing codes Water Line Installation Instructions Install the shutoff valve on the nearest frequently used drinking water line 1 SHUT OFF THE MAIN WATER SUPPLY Turn on the nearest faucet to relieve the pressure on the line 2 CHOOSE THE VALVE LOCATION Choose a location for the valve that is easily accessible It is best to connect into the side of a vertical water pipe When it is necessary to conn...

Page 25: ...tubing and connect it to the shutoff valve Make sure the tubing is fully inserted into the valve Tighten the compression nut securely 8 FLUSH OUT THE TUBING Turn the main water supply on and flush out the tubing until the water is clear Shut the water off at the water valve after about one quart of water has been flushed through the tubing 9 CONNECT THE TUBING TO THE REFRIGERATOR NOTE Before makin...

Page 26: ...r switch to the ON position The icemaker will not begin to operate until it reaches its operating temperature of 15 F 9 C or below It will then begin operation automatically if the icemaker power switch is in the ON I position Turning On The Power Plug in the refrigerator CAUTION Check to see if leaks occur at the water line connections CAUTION Connect to a rated power outlet Have a certified elec...

Page 27: ... leveling leg to adjust the tilt of the refrigerator 2 Open both doors again and check to make sure that they close easily If the doors do not close easily tilt the refrigerator slightly more to the rear by turning both leveling legs to the left It may take several more turns and you should turn both leveling legs the same amount NOTE A flare nut wrench works best but an open end wrench will suffi...

Page 28: ...nction Turn off the icemaker if the refrigerator is not yet connected to the water supply Turn off the automatic icemaker and then plug the power plug of the refrigerator into the grounded electric outlet This is applicable only to certain models CAUTION Putting food in the refrigerator before it has cooled could cause the food to spoil or a bad odor could linger inside the refrigerator Wait for t...

Page 29: ...e freezer compartment in Celsius C or Fahrenheit F To change the temperature mode from F to C or vice versa press and hold the Refrigerator and Freezer temperature buttons simultaneously for approximately five seconds The temperature indication on the display window switches between Celsius and Fahrenheit Fresh Air Filter The Fresh Air Filter helps remove odors from the refrigerator The Fresh Air ...

Page 30: ...deactivate When either the refrigerator or the freezer door is left open for more than 60 seconds the alarm tone will sound to let you know that the door is open When you close the door the door alarm will stop Lock The Lock function disables every other button on the display When power is initially connected to the refrigerator the Lock function is off If you want to activate the Lock function to...

Page 31: ...esult in damage or personal injury The icemaker will stop producing ice when the in door ice bin is full If you need more ice empty the ice bin into the extra ice bin in the freezer compartment During use the ice can become uneven causing the icemaker to misread the amount of ice cubes and stop producing ice Shaking the ice bin to level the ice within it can reduce this problem Storing cans or oth...

Page 32: ...t a water filter and 40 120 psi or 276 827 kPa or 2 8 8 4 kgf cm on models with a water filter to produce the normal amount and size of ice cubes Foreign substances or frost on the ice detecting sensor can interrupt ice production Make sure the sensor area is clean at all times for proper operation Ice detecting Sensor Power Switch Icemaker Turning the Automatic Icemaker On or Off To turn off the ...

Page 33: ...ted Keep the glass at a proper distance from the ice outlet A glass held too close to the outlet may prevent ice from dispensing To avoid personal injury keep hands out of the ice door and passage Never remove the dispenser cover If ice or water dispenses unexpectedly turn off the water supply and contact a qualified service center CAUTION When You Should Turn the Icemaker Off When the water suppl...

Page 34: ...enser will not operate when either of the refrigerator doors are open If dispensing water or ice into a container with a small opening place it as close to the dispenser as possible Some dripping may occur after dispensing Hold your cup beneath the dispenser for a few seconds after dispensing to catch all of the drops Incorrect Way Correct Way Water Ice CAUTION Throw away the first few batches of ...

Page 35: ...items or put an item to defrost CAUTION Do not store food with high moisture content towards the top of the refrigerator The moisture could come in direct contact with the cold air and freeze Wash food before storing it in the refrigerator Vegetables and fruit should be washed and food packaging should be wiped down to prevent adjacent foods from being contaminated If the refrigerator is kept in a...

Page 36: ...skins carrots peppers Place in plastic bags or plastic container and store in crisper Fish Store fresh fish and shellfish in the freezer section if they are not being consumed the same day of purchase It is recommended to consume fresh fish and shellfish the same day purchased Leftovers Cover leftovers with plastic wrap or aluminum foil or store in plastic containers with tight lids Storing Frozen...

Page 37: ...stic containers Containers without tight lids Wax paper or wax coated freezer wrap Thin semi permeable wrap EasyReach The EasyReach compartments are slightly cooler than the shelf or door bin areas so they are a convenient place to store dairy snacks or other small items you want to keep especially cold They are also a handy place to defrost meat Open and close by pulling the handle Humidity Contr...

Page 38: ... and pull up and out Door Bins The door bins are removable for easy cleaning and adjustment 1 To remove the bin simply lift the bin up and pull straight out 2 To replace the bin slide it in above the desired support and push down until it snaps into place NOTE Some bins may vary in appearance and will only fit in one location CAUTION Do not apply excessive force while detaching or assembling the s...

Page 39: ...ugh the four temperature settings Store meat and seafood at 29 F 1 C cold drinks at 33 F 1 C deli snacks at 37 F 3 C or chilled wine at 42 F 5 C Control Lock The control panel can also be locked to prevent the temperature from accidentally being changed or tampered with by children To lock the panel press and hold the Select Lock button for three seconds until the Lock icon lights up To unlock the...

Page 40: ...of the shelf up and guide the shelf hooks into the slots at a desired height Then lower the front of the shelf so that the hooks drop into the slots Using the Folding Shelf You can store taller items such as a gallon container or bottles by simply pushing the front half of the shelf underneath the back half of the shelf Pull the front of the shelf toward you to return to a full shelf CAUTION Do no...

Page 41: ...he cloth will not stick To help remove odors you can wash the inside of the refrigerator with a mixture of baking soda and warm water Mix 2 tablespoons of baking soda to 1 quart of water 26 g soda to 1 liter water Be sure the baking soda is completely dissolved so it does not scratch the surfaces of the refrigerator Door Liners and Gaskets Use a clean sponge or soft cloth and a mild detergent in w...

Page 42: ...Filter It is recommended that you replace the water filter Approximately every six months When the water filter indicator turns on When the water dispenser output decreases When the ice cubes are smaller than normal 3 Assemble the door bin 1 Remove the old water filter Lift up and remove the lower door bin Swing the right end of the water filter out of the compartment and then grasp and rotate the...

Page 43: ...5 to 1 0 μm 5 600 000 pts mL At least 10 000 particles mL 99 3 73 000 pts ml N A 85 Asbestos 170 MFL 107 to 108 MFL fibers greater than 10 μm in length 99 1MLF N A 99 Atrazine 0 0087 mg L 0 009 mg L 10 94 2 0 0005 mg L 0 003 mg L N A Benzene 0 017 mg L 0 015 mg L 10 97 0 0 0005 mg L 0 005 mg L N A Carbofuran 0 073 mg L 0 08 mg L 10 98 8 0 001 mg L 0 04 mg L N A Lindane 0 002 mg L 0 002 mg L 10 98 ...

Page 44: ...at may contain filterable cysts CAUTION Please note that water could leak while replacing the filter which could result in property damage To reduce the risk associated with property damage due to water leakage Read and follow Use Instructions before installation and use of this system Installation must comply with existing state or local plumbing codes Protect filter from freezing Drain filter wh...

Page 45: ...45 MAINTENANCE ENGLISH California Department of Public Health Certification 14 3015 ...

Page 46: ... call 1 800 243 0000 Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent The transmission sounds that you will hear are normal and sound similar to a fax machine Smart Diagnosis cannot be activated unless your refrigerator is connected to power If your refrigerator is unable to turn on then troubleshooting must be done without using Smart Diagnosis Using Smart...

Page 47: ...cing an older model Modern refrigerators require more operating time but use less energy due to more efficient technology Refrigerator was recently plugged in or power restored The refrigerator will take up to 24 hours to cool completely Door opened often or a large amount of food hot food was added Adding food and opening the door warms the refrigerator requiring the compressor to run longer in o...

Page 48: ... The refrigerator should not be operated in temperatures above 110 F A large amount of food or hot food was added to either compartment Adding food warms the compartment requiring the cooling system to run Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect Doors not closed correctly See the Doors will not close correctly or pop open section ...

Page 49: ...densation and frost Food is freezing in the refrigerator compartment Food with high water content was placed near an air vent Rearrange items with high water content away from air vents Refrigerator temperature control is set incorrectly If the temperature is too cold adjust the control one increment at a time and wait for the temperature to stabilize Refer to the Setting the Controls section for ...

Page 50: ...sary to contact a plumber Water filter has been exhausted It is recommended that you replace the water filter Approximately every six months When the water filter indicator turns on When the water dispenser output decreases When the ice cubes are smaller than normal Low house water supply pressure The water pressure must be 20 120 psi or 138 827 kPa or 1 4 8 4 kgf cm on models without a water filt...

Page 51: ... the freezer compartment for normal ice production is 0 F If the freezer temperature is warmer ice production will be affected Dispensing water slowly Water filter has been exhausted It is recommended that you replace the water filter Approximately every six months When the water filter indicator turns on When the water dispenser output decreases When the ice cubes are smaller than normal Reverse ...

Page 52: ... up to 90 minutes before additional ice is available and approximately 24 hours to completely refill the bin Icemaker is not making ice Refrigerator was recently installed or icemaker recently connected It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice Icemaker not turned on Locate the icemaker ON OFF switch and confirm that i...

Page 53: ...r doors are not closed properly Water will not dispense if any of the refrigerator doors are left open Water filter has been recently removed or replaced After the water filter is replaced dispense 2 5 gallons of water flush for approximately 5 minutes to remove trapped air and contaminants from the system Do not dispense the entire 2 5 gallon amount continuously Depress and release the dispenser ...

Page 54: ...tallation for the water storage tank to cool completely The water dispenser has been used recently and the storage tank was exhausted Depending on your specific model the water storage capacity will range from approximately 20 to 30 oz Dispenser has not been used for several hours If the dispenser has not been used for several hours the first glass dispensed may be warm Discard the first 10 oz Ref...

Page 55: ...mal Operation Refrigerator is not resting solidly on the floor Floor is weak or uneven or leveling legs need to be adjusted See the Door Alignment section Refrigerator with linear compressor was jarred while running Normal Operation Whooshing Evaporator fan motor is circulating air through the refrigerator and freezer compartments Normal Operation Air is being forced over the condenser by the cond...

Page 56: ...cult to open The gaskets are dirty or sticky Clean the gaskets and the surfaces that they touch Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning Door was recently closed When you open the door warmer air enters the refrigerator As the warm air cools it can create a vacuum If the door is hard to open wait one minute to allow the air pressure to equalize then see if i...

Page 57: ...reconditioned refurbished or otherwise factory remanufactured Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty EXCEPT TO THE EXTENT PROHIBTED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE A...

Page 58: ... other than normal and proper household use e g commercial or industrial use offices and recreational facilities or vehicles or contrary to the instructions outlined in the Product s owner s manual Costs associated with removal and reinstallation of your Product for repairs Shelves door bins drawers handle and accessories except for internal functional parts covered under this limited warranty The...

Page 59: ...rn This arbitration provision is governed by the Federal Arbitration Act Judgment may be entered on the arbitrator s award in any court of competent jurisdiction All issues are for the arbitrator to decide except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide The arbitrator is bound by the terms ...

Page 60: ...ased c the product model name or model number and d the serial number the serial number can be found i on the product or ii online by accessing https www lg com us support repair service schedule repaircontinued and clicking on Find My Model Serial Number You may only opt out of the dispute resolution procedure in the manner described above that is by e mail or telephone no other form of notice wi...

Page 61: ... days whichever is greater Replacement products and parts may be new reconditioned refurbished or otherwise factory remanufactured all at the sole discretion of LGECI Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this Limited Warranty LGECI S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE EXCEPT AS ...

Page 62: ...hat are not approved authorized by LGECI Replacement of the water filter cartridge due to water pressure that is outside the specified operating range or due to excessive sediment in the water supply Damage or failure caused by transportation and handling including scratches dents chips and or other damage to the finish of the Product unless such damage results from defects in materials or workman...

Page 63: ...mer this clause will only apply if you expressly agree to the arbitration To the extent permitted by applicable law any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person s or entity s product or claim More specifically without limitation of the foregoing except to the extent such a prohibition is not permitted at law any dispute between you ...

Page 64: ...ll force and effect to the maximum extent permitted by applicable law Should LG fail to enforce strict performance of any provision of this Limited Warranty including these arbitration procedures it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty Opt Out You may opt out of this dispute resolution procedure If you opt out neither you nor LG can re...

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