background image

70

Message

Possible causes

Possible corrective measures

Number not 
allowed

The Fixed dialling 
number function 
is on.

Check the Settings menu and turn the 
function off.

Impossible 
to receive / 
send SMS & 
photos

Memory full

Delete some messages from your phone.

Files do not 
open

Unsupported file 
format

Check the supported file formats.

The screen 
does not turn 
on when I 
receive a call.

Proximity sensor 
problem

If you use a protection tape or case, make 
sure it has not covered the area around the 
proximity sensor. Make sure that the area 
around the proximity sensor is clean.

No sound

Vibration mode

Check the settings status in the sound menu 
to make sure you are not in vibration or 
silent mode.

Hangs up or 
freezes

Intermittent software 
problem

Try to perform a software update via the 
website.

Summary of Contents for LG-D390

Page 1: ...ENGLISH User Guide LG D390n MFL00000000 1 0 www lg com ...

Page 2: ...ment is subject to change without notice This handset is not suitable for people who have a visual impairment due to the tap screen keyboard Copyright 2014 LG Electronics Inc All rights reserved LG and the LG logo are registered trademarks of LG Group and its related entities All other trademarks are the property of their respective owners Google Google Maps Gmail YouTube Hangouts and Play Store a...

Page 3: ...Third party or manufacturers belt clips holsters similar ...

Page 4: ...rning Wi Fi on and connecting to a Wi Fi network 34 Bluetooth 35 Sharing your phone s data connection 36 Wi Fi Direct 37 PC connections with a USB cable 37 Calls 39 Making a call 39 Calling your contacts 39 Answering and rejecting a call 39 Adjusting the in call volume 39 Making a second call 40 Viewing your call logs 40 Call settings 40 Contacts 41 Searching for a contact 41 Adding a new contact ...

Page 5: ...e 54 Voice Search 54 Downloads 54 The Web 55 Chrome 55 Viewing webpages 55 Opening a page 55 Syncing with other devices 55 Settings 56 WIRELESS NETWORKS 56 DEVICE 58 PERSONAL 60 SYSTEM 62 PC software LG PC Suite 63 Phone software update 65 Phone software update 65 About this user guide 66 About this user guide 66 Trademarks 66 Accessories 67 Troubleshooting 68 FAQ 71 ...

Page 6: ...lectronic devices The RF emissions from mobile phones may affect nearby electronic equipment that not adequately shielded You should consult manufacturers of any personal medical devices as in the case of pacemakers and hearing aides to determine whether they are susceptible to interference from cell phones Turn off your phone in medical facilities or at gas stations Never place your phone in micr...

Page 7: ...r detergents to clean the phone This could cause fire Do not drop the phone strike it or shake it hard Such actions may harm the phone s internal circuit boards Do not use your phone in high explosive areas as this may generate sparks Do not damage the power cord by bending twisting pulling or heating it Do not use the plug if it is loose as it may cause fire or electric shock Do not handle the ph...

Page 8: ...tions could impair call quality damage the phone void your warranty or result in a violation of FCC regulations Do not use the phone with a damaged antenna A damaged antenna in contact with the skin could cause a singe Contact your local dealer for an antenna replacement Body effects This device was tested for typical body operation keeping a distance of 1 cm 0 39 inch between the user s body and ...

Page 9: ...ions Battery usage by children should be supervised Avoid dropping the phone or battery If the phone or battery is dropped especially on a hard surface and the user suspects damage take it to a service center for inspection Improper battery use may result in a fire explosion or other hazard For those host devices that utilize a USB port as a charging source the host device s user manual shall incl...

Page 10: ...elines are consistent with the safety standards previously set by both U S and international standards bodies ANSI C95 1 1992 NCRP Report 86 1986 ICNIRP 1996 Those standards were based on comprehensive and periodic evaluations of the relevant scientific literature For example over 120 scientists engineers and physicians from universities government health agencies and industry reviewed the availab...

Page 11: ...ving safely is your first responsibility Use hands free operation if available Pull off the road and park before making or answering a call if driving conditions demand so Electronic Devices Most modern electronic equipment is shielded from RF signals However certain electronic equipment may not be shielded against the RF signals from your wireless phone Pacemaker The Medical Industry Manufacturer...

Page 12: ... determine if they are adequately shielded from external RF energy Your doctor can help you obtain this information Health Care Facilities Turn off your phone in health care facilities whenever there are signs asking you to do so Hospitals or health care facilities may use equipment that could be sensitive to external RF energy Vehicles RF signals may affect improperly installed or inadequately sh...

Page 13: ... Fueling areas such as gas stations areas below deck on boats facilities where chemical products are transferred or stored vehicles using liquefied petroleum gas as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other areas where you would normally be advised to turn off your vehicle engine For vehicles equipped with air bags Air b...

Page 14: ...ife and talk standby times The role of self protection interrupts the phone when its operation is in an abnormal state In this case remove the battery from the phone reinstall it and turn on the phone Explosion Shock and Fire Danger Do not place the phone in a place exposed to excessive dust and keep the minimum required distance between the power cord and heat sources Unplug the power cord before...

Page 15: ...e battery If your phone does not work take it to an LG Authorized Service Facility The power supply contains elements that could be harmful to your health if components are handled directly If this happens we recommend immediate hand washing Do not paint the phone Data stored in your phone might be deleted due to careless use hardware repair or software upgrade Please backup your important phone n...

Page 16: ... your battery s power by turning off features that you don t have to run constantly in the background You can monitor how applications and system resources consume battery power Extending your phone s battery life Turn off radio communications when you are not using If you are not using Wi Fi Bluetooth or GPS turn them off Reduce screen brightness and set a shorter screen timeout Turn off automati...

Page 17: ...ition your phone will no longer be covered by the warranty WARNING To protect your phone and personal data only download applications from trusted sources such as Play Store If there are improperly installed applications on your phone the phone may not work normally or a serious error may occur You must uninstall those applications and all associated data and settings from the phone 4 Using an unl...

Page 18: ...ot Backup PIN you have to perform a hard reset If you have forgotten your PIN or Password If you forget your PIN or Password you will need to perform a hard reset Caution If you perform a hard reset all user applications and user data will be deleted NOTE If you have not logged into your Google Account and have forgotten your Unlock Pattern you will need to enter your Backup PIN 5 Using the Hard R...

Page 19: ...one Make sure to tap Back Key to exit an app after using it To remove an app from the recent apps list swipe the app preview to the left or right To clear all apps tap Clear all 7 Transferring music photos and videos using Media sync MTP 1 Tap Apps tab Settings Storage to check out the storage media 2 Connect the phone to your PC using the USB cable 3 USB PC connection will appear on your phone sc...

Page 20: ...cing Camera lens NOTE Proximity sensor When receiving and making calls the proximity sensor automatically turns the backlight off and locks the touch screen by sensing when the phone is near your ear This extends battery life and prevents you from unintentionally activating the touch screen during calls WARNING Placing a heavy object on the phone or sitting on it can damage the LCD and touch scree...

Page 21: ...earpiece volume When playing a song Control volume continuously Charger USB Port Microphone Earphone Jack Camera lens microSD Card slot SIM card slot Speaker Battery Flash NFC touch point Battery cover WARNING Be careful not to damage the NFC touch point on the phone which is part of the NFC antenna ...

Page 22: ...sert the SIM card and battery 1 To remove the battery cover hold the phone firmly in one hand With your other hand lift off the battery cover with your thumbnail as shown in figure 2 Push down and slide the SIM card into its slots as shown in the figure Make sure the gold contact area on the card is facing downwards ...

Page 23: ...into place by aligning the gold contacts on the phone and the battery 1 and pressing it down until it clicks into place 2 4 Align the battery cover over the battery compartment 1 and press it down until it clicks into place 2 ...

Page 24: ...y to explode or damage the device which are not covered by the warranty The charger connector is at the bottom of the phone Insert the charger and plug it into an electrical outlet NOTE The battery must be fully charged initially to improve battery lifetime Do not open the back cover while your phone is charging Using the memory card Your phone supports the use of microSDTM or microSDHCTM memory c...

Page 25: ...s 4 GB WARNING Do not insert or remove the memory card when the phone is ON Doing so may damage the memory card as well as your phone and the data stored on the memory card may become corrupt To format the memory card Your memory card may already be formatted If it isn t you must format it before you can use it NOTE All files on your memory card are deleted when it is formatted 1 Touch to open the...

Page 26: ...ery power When you are not using the phone press the Power Lock key to lock your phone If there are any programs running when you lock your screen they may be still running in Lock mode It is recommended that you exit all programs before entering Lock mode to avoid unnecessary charges e g phone calls web access and data communications To wake up your phone press the Power Lock key The Lock screen ...

Page 27: ... different Home screens by swiping from left to right and vice versa Double tap Double tap to zoom on a webpage or a map For example quickly double tap a section of a webpage to adjust that section to fit the width of the screen You can also double tap to zoom in and out while viewing the picture Pinch to Zoom Use your index finger and thumb in a pinching or spreading motion to zoom in or out when...

Page 28: ...shortcut the Widget appears as an on screen application Application Icons Tap an icon application folder etc to open and use it Location Indicator Indicates which Home screen canvas you are viewing Quick Key Area Provides one touch access to the function in any home screen canvas Extended home screen The operating system provides multiple Home screen canvases to provide more space for adding icons...

Page 29: ...item from the Home screen Home screen touch and hold the icon you want to remove drag it to To add an app as a Quick key From the Apps menu or on the Home screen touch and hold an application icon and drag it to the Quick key area To remove an app from the Quick key area Touch and hold the desired quick key and drag it to NOTE Apps key cannot be removed To customize apps icons on the Home screen 1...

Page 30: ... alert you the arrival of new messages calendar events and alarms as well as to ongoing events such as when you are on a call When a notification arrives its icon appears at the top of the screen Icons for pending notifications appear on the left and system icons such as Wi Fi or battery strength shown on the right NOTE The available options may vary depending on the region or service provider Pen...

Page 31: ...ft or right Tap to remove add or rearrange toggle keys Tap to clear all the notifications Notifications The current notifications are listed each with a brief description Tap a notification to view it To close the notifications panel touch and drag the tab toward the top of the screen Indicator icons on the Status Bar Indicator icons appear on the status bar at the top of the screen to report miss...

Page 32: ...lane mode is on Battery fully charged Connected to a Wi Fi network Battery is charging Wired headset connected Phone is connected to PC via USB cable Call in progress Downloading data Missed call Uploading data Bluetooth is on Acquiring GPS NFC is on Receiving location data from GPS System warning Data is synchronizing An alarm is set New Gmail message available New voicemail available New Hangout...

Page 33: ...ter you type Double tap for all caps Tap to switch to the numbers and symbols keyboard Tap to access the keyboard settings Touch and hold to enter text by voice or enter items copied to the Clip Tray Tap to enter a space Tap to create a new line Tap to delete the previous character Entering accented letters When you select French or Spanish as the text entry language you can enter special French o...

Page 34: ...il select New to create a new account If you have a Google account tap Existing enter your email address and password then tap Once you have set up your Google account on your phone your phone automatically synchronizes with your Google account on the Web Your contacts Gmail messages Calendar events and other information from these applications and services on the Web are synchronized with your ph...

Page 35: ... you re not using it to extend the life of your battery NOTE If you are out of the Wi Fi zone or have set Wi Fi to OFF additional charges may be applied by your mobile operator for mobile data use Turning Wi Fi on and connecting to a Wi Fi network 1 Tap Apps tab Settings Wi Fi 2 Set Wi Fi to ON to turn it on and start scanning for available Wi Fi networks 3 Tap the Wi Fi menu again to see a list o...

Page 36: ...ice before you connect to it 1 Tap Apps tab Settings set Bluetooth to ON 2 Tap the Bluetooth menu again You will see the option to make your phone visible and option to search devices Now tap Search for devices to view the devices in the Bluetooth Range 3 Choose the device you want to pair with from the list Once the paring is successful your device will connect to the other device NOTE Some devic...

Page 37: ...Wi Fi hotspot When your phone is sharing its data connection an icon appears in the status bar and as an ongoing notification in the notifications drawer For the latest information about tethering and portable hotspots including supported operating systems and other details visit http www android com tether To share your phone s data connection as a portable Wi Fi hotspot 1 Tap Apps tab Settings T...

Page 38: ...ecurity menu to remove security from your Wi Fi network 3 Tap Save ATTENTION If you set the security option as Open you cannot prevent unauthorised usage of online services by other people and additional charges may be incurred To avoid unauthorized usage you are advised to keep the security option active Wi Fi Direct Wi Fi Direct supports a direct connection between Wi Fi enabled devices without ...

Page 39: ...pop up window will appear on the PC 3 Open Windows Media Player to synchronize music files 4 Edit or enter your device s name in the pop up window if necessary 5 Select and drag the music files you want to the sync list 6 Start synchronization The following requirements must be satisfied to synchronize with Windows Media Player Items Requirement OS Microsoft Windows XP SP2 Vista or higher Window Med...

Page 40: ...ntacts 3 In the list tap you want to call Answering and rejecting a call When you receive a call in Lock state swipe the in any direction to Answer the incoming call Swipe the in any direction to Decline an incoming call Swipe the Decline with message icon in any direction if you want to send a message TIP Decline with message You can send a message quickly using this function This is useful if yo...

Page 41: ... call 5 To end active calls tap End or tap and slide the notification bar down and select the End call icon NOTE You are charged for each call you make Viewing your call logs On the Home screen tap and choose the Call logs View a complete list of all dialled received and missed calls TIP Tap any call log entry to view the date time and duration of the call Tap then tap Delete all to delete all the ...

Page 42: ...hen tap Tap Add to Contacts New contact 2 If you want to add a picture to the new contact tap the image area Choose from Take photo Select from Gallery 3 Select the contact type by tapping 4 Tap a category of contact information and enter the details about your contact 5 Tap Save Favourites contacts You can classify frequently called contacts as favourites Adding a contact to your favourites 1 Tap...

Page 43: ...t s name The star turns grey color and the contact is removed from your favourites Creating a group 1 Tap to open your contacts 2 Tap Groups and tap Select New group 3 Enter a name for the new group You can also set a ringtone for the newly created group 4 Tap Save to save the group NOTE If you delete a group the contacts assigned to that group will not be lost They will remain in your contacts ...

Page 44: ...mposing your message 4 Tap to open the Options menu Choose from Quick message Insert smiley Schedule sending Add subject and Discard TIP You can tap the icon to attach the file that you want to share with message 5 Tap Send to send your message 6 Responses will appear on the screen As you view and send additional messages a message thread is created WARNING The 160 character limit may vary from co...

Page 45: ...ssage settings Your phone message settings are pre defined so you can send messages immediately You can change the settings according to your preferences Tap the Messaging icon on the Home screen tap and then tap Settings ...

Page 46: ...ttings To delete an email account Tap Apps tab E mail tap Settings tap Remove account Select the account to delete Remove select Yes Working with account folders Tap Apps tab E mail tap and select Folders Each account has an Inbox Outbox Sent and Drafts folder Depending on the features supported by your account s service provider you may have additional folders Composing and sending email To compo...

Page 47: ...ns and the front facing camera lens Shot mode Choose from Auto or Panorama Settings Tap this icon to open the settings menu Gallery Tap to view the last photo you captured This enables you to access your gallery and view saved photos while in camera mode Record Allows you to start recording Capture Allows you to take a photo NOTE Please ensure the camera lens is clean before taking pictures ...

Page 48: ...ou want to be in the photo It is easily used to take better pictures to keeping horizontal and verticals Opens the help guide to know how a function operates TIP The setting menu is superimposed over the viewfinder so when you change photo color or quality elements you will see a preview of the changed image behind the Settings menu Taking a quick photo 1 Open the Camera application and point the ...

Page 49: ...oto to others or share it via social network services Tap to delete the photo Tap to access Detail Print Slideshow Set as Settings Feedback or Help TIP If you have an SNS account set up on your phone you can share your photo with your SNS community NOTE Additional charges may apply when MMS messages are downloaded while roaming Tap to open all advanced options ...

Page 50: ...tects it and a box appears on the screen Using Panorama mode Allows you to take a picture a long way over a wide area of land 1 Open the Camera application 2 Panorama 3 Tap to start 4 Pan your phone slowly to one direction 5 Fit focus area to blue guideline to take photo 6 Tap stop button when finished ...

Page 51: ...nder with a timer showing the length of the video 5 Tap on the screen to stop recording TIP Tap to capture an image during recording a video Tap to pause recording a video From your Gallery Tap Apps tab tap Google folder Photos To view more photos scroll left or right To zoom in or out double tap the screen or place two fingers and spread them apart move your fingers closer together to zoom out Ta...

Page 52: ...kup PIN as a safety measure in case you forget your unlock sequence KnockON You can turn on off the screen by just double tap Double tap the center screen quickly to unlock the screen To lock the screen double tap the status bar in any screen except on the camera viewfinder or empty area on the Home screen NOTE When turning the screen on make sure you do not cover the proximity sensor Doing so wil...

Page 53: ...52 Smart Keyboard Smart Keyboard recognizes your keyboard input habit and provide your own keyboard quickly inputting without errors ...

Page 54: ...ntific calculator then choose sin cos tan log etc 5 To check the history touch and select the Calculation history Adding an event to your calendar 1 Tap Apps tab Calendar 2 On the screen you can find the different view types for the Calendar Day Week Month Year Agenda 3 Tap on the date for which you wish to add an event and tap 4 Tap Event name and enter the event name 5 Tap Location and enter the l...

Page 55: ...r Google NOTE This application may not be available depending on the region or service provider Voice Search Use this application to search webpages using voice 1 Tap Apps tab tap Google folder Voice Search 2 Say a keyword or phrase when Speak now appears on the screen Select one of the suggested keywords that appear NOTE This application may not be available depending on the region or service pro...

Page 56: ...field and then enter a web address or search criteria Opening a page To go to a new page tab New tab To go to another webpage tap scroll up or down and tap the page to select it Syncing with other devices Sync open tabs and bookmarks to use with Chrome on another device when you are logged in with the same Google account To view open tabs on other devices tap Other devices Select a webpage to open...

Page 57: ... data usage and set mobile data usage limit Call Configure phone call settings such as call forwarding and other special features offered by your carrier Voicemail Allows you to select your carrier s voicemail service Fixed dialing numbers Turn on and compile a list of numbers that can be called from your phone You ll need your PIN2 which is available from your operator Only numbers within the fix...

Page 58: ... two way communication between electronic devices It operates over a distance of a few centimeters You can share your content with an NFC tag or another NFC support device by simply tapping it with your device If you tap an NFC tag with your device it will display the tag content on your device To switch NFC on or off From the Home screen touch and slide the notification panel down with your finge...

Page 59: ...low or block incoming calls from certain contacts Incoming call settings Auto reply to blocked calls Set how to you want to automaticlly reply to silenced calls Allow repeated calls Checkmark to allow a call that is repeated within 3 minutes Allowed contact lists Designate which contacts calls will be allowed Help Tap to view help information on quiet mode Ringtone Set the ringtone for calls Notif...

Page 60: ...ne Opens a set of screens that guide you through drawing a screen unlock pattern Set None Swipe Face Unlock Knock Code Pattern PIN or Password If you have enabled a Pattern lock type when you turn on your phone or wake up the screen you will be asked to draw your unlock pattern to unlock the screen Screen swipe effect Sets the screen swipe effect options NOTE Screen swipe effect becomes Pattern ef...

Page 61: ...e Battery charge icon to display the Battery use screen to see battery usage level and battery use details It displays which components and applications are using the most battery power Tap one of the entries to see more detailed information Battery percentage on status bar Checkmark to display the battery level percentage on the Status Bar next to the battery icon BATTERY SAVER Tap the Battery sa...

Page 62: ...lation of apps that may cause harm Notification access Checkmark to enable the Lock screen to read your notifications Storage type Display the storage type Trusted credentials Display trusted CA certificates Install from storage Choose to install encrypted certificates Clear credentials Remove all certificates Language input Use the Language input settings to select the language for the text on yo...

Page 63: ...d time zone rather than obtaining the current time from the mobile network Accessibility Use the Accessibility settings to configure accessibility plug ins you have installed on your phone Printing Allows you to print the content of certain screens such as web pages displayed in Chrome to a printer connected to the same Wi Fi network as your Android device About phone View legal information and ch...

Page 64: ...ion to find out how to use your LG PC Suite PC software Installing LG PC Suite PC Software LG PC Suite PC software can be downloaded from the webpage of LG 1 Go to www lg com and select a country of your choice 2 Go to Support MOBILE SUPPORT LG Mobile Phones Select the Model or Go to Support Mobile Select the Model 3 Click PC SYNC from MANUALS DOWNLOAD and click DOWNLOAD to download LG PC Suite PC...

Page 65: ...button NOTE To synchronize your phone with your PC you need to install LG PC Suite onto your PC Please refer to previous pages to install LG PC Suite Moving contacts from your Old Device to your New Device 1 Import your contacts as a CSV file from your old device to your PC using a PC sync program 2 Install LG PC Suite on the PC first Run the program and connect your Android mobile phone to the PC u...

Page 66: ...cretion and does not guarantee the availability of the newer version of the firmware for all handset models LG Mobile Phone software update via Over the Air OTA This feature allows you to conveniently update your phone s software to a newer version via OTA without connecting using a USB data cable This feature will only be available if and when LG makes a newer firmware version available for your ...

Page 67: ...tomize your operating system may cause the device or its applications to not work as they should Software audio wallpaper images and other media supplied with your device are licensed for limited use If you extract and use these materials for commercial or other purposes you may be infringing copyright laws As a user you are fully and entirely responsible for the illegal use of media Additional ch...

Page 68: ...e your phone Items described below may be optional Travel adaptor Stereo headset Quick Start Guide Data cable Battery Accessories NOTE Always use genuine LG accessories Failure to do this may void your warranty Accessories may vary in different regions ...

Page 69: ... or you are outside the carrier network Move toward a window or into an open area Check the network operator coverage map Operator applied new services Check whether the SIM card is more than 6 12 months old If so change your SIM card at your network provider s nearest branch Contact your service provider Codes do not match To change a security code you will need to confirm the new code by re ente...

Page 70: ...ssed too briefly Press the On Off key for at least two seconds Battery is not charged Charge battery Check the charging indicator on the display Charging error Battery is not charged Charge battery Outside temperature is too hot or cold Make sure phone is charging at a normal temperature Contact problem Check the charger and its connection to the phone No voltage Plug the charger into a different ...

Page 71: ...at Check the supported file formats The screen does not turn on when I receive a call Proximity sensor problem If you use a protection tape or case make sure it has not covered the area around the proximity sensor Make sure that the area around the proximity sensor is clean No sound Vibration mode Check the settings status in the sound menu to make sure you are not in vibration or silent mode Hang...

Page 72: ... one way sync with Gmail Only two way synchronization is available Data Synchronization Is it possible to synchronize all email folders The Inbox is automatically synchronized You can view other folders by tapping and select Folders to choose a folder Google Service Gmail Log In Do I have to log into Gmail whenever I want to access Gmail Once you have logged into Gmail no need to log into Gmail ag...

Page 73: ...talled and used Phone Function Synchronisation Is it possible to synchronize my contacts from all my email accounts Only Gmail and MS Exchange server company email server contacts can be synchronized Phone Function Wait and Pause Is it possible to save a contact with Wait and Pause in the numbers If you transferred a contact with the W P functions saved into the number you will not be able to use ...

Page 74: ...n will appear 4 Set up by drawing your pattern once and once again for confirmation Precautions to take when using the pattern lock It is very important to remember the unlock pattern you set You will not be able to access your phone if you use an incorrect pattern five times You have five chances to enter your unlock pattern PIN or password If you have used all 5 opportunities you can try again a...

Page 75: ...ion If you perform a factory reset all user applications and user data will be deleted Please remember to backup any important data before performing a factory reset Phone Function Memory Will I know when my memory is full Yes you will receive a notification Phone Function Language Support Is it possible to change my phone s language The phone has multilingual capabilities To change the language 1...

Page 76: ...obile network or Wi Fi icon at the top of your screen Phone Function Home screen Is it possible to remove an application from the Home screen Yes Just touch and hold the icon until the dustbin icon appears at the top right hand side of the screen Then without lifting your finger drag the icon to the trash can Phone Function Application I downloaded an application and it causes a lot of errors How ...

Page 77: ...arm If my ringer volume is set to Off or Vibrate will I hear my alarm Your alarm is programmed to be audible even in these scenarios Recovery Solution Hard Reset Factory Reset How can I perform a factory reset if I can t access the phone s setting menu If your phone does not restore to its original condition use a hard reset factory reset to initialize it ...

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