AC Module System Installation Manual
Rev. 1.0
Issue: Internet LED is Solid Amber or Off
85
5-5 Internet Connection Issues
Copyright © 2017 LG Electronics.
All Rights Reserved.
While LG Electronics provide technical support on EnerBox2, LG Electronics has no responsibility on a router
which is made by other manufacturer. If connection failure between the EnerBox2 and a router is occurred,
check whether your laptop or mobile phone has no problem to use internet access at first.
Take a quick measure by doing the steps below.
A. Turn off a modem, a router and the EnerBox2.
B. Turn on the modem at first. Wait until you have a few minutes.
C. Turn on the router. Wait until you have a few minutes. It needs time for the network to get IP
address.
D. Then turn on EnerBox2.
If your router is providing internet service with no problem, then follow the steps described below.
EnerBox2 can play a host in a network with particular settings like a laptop or mobile phone.
To troubleshoot this issue :
- When the internet LED is solid amber, check setting of site owner’s broadband router. This is a case that
EnerBox2 can only access to local network but Internet / EnerVu Web server. It might be solved if the router
has been set with firewall setting, MAC filtering, or inactive DHCP service. Refer to a manual provided by a
manufacturer of the router.
Check the router’s setting
Firewall
EnerBox2 uses TCP Protocol/443 port to communicate with a server. If outbound firewall rules are
applied on the home router, you must configure a static IP address for the EnerBox2 and add new rules
that allow outbound access for the home router.
MAC filtering
If MAC filtering is set on the home router, disable the MAC filtering. Refer to a manual provided by a
manufacturer of the router.
EnerBox2 INTERNET status LED
