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TROUBLESHOOTING

ENGLISH

TROUBLESHOOTING

Review the Troubleshooting section before calling for service; doing so will save you both time 
and money.

Problem

Possible Causes

Solutions

Refrigerator and 
Freezer section 
are not cooling.

The refrigerator control is set to 
OFF (some models).

Turn the control ON. Refer to the Setting the 
Controls section for proper temperature settings.

Refrigerator is in the defrost 
cycle.

During the defrost cycle, the temperature of 
each compartment may rise slightly. Wait 30 
minutes and confirm the proper temperature 
has been restored once the defrost cycle has 
completed.

Refrigerator was recently 
installed.

It may take up to 24 hours for each compartment 
to reach the desired temperature.

Refrigerator was recently 
relocated.

If the refrigerator was stored for a long period of 
time or moved on its side, it is necessary for the 
refrigerator to stand upright for 24 hours before 
connecting it to power.

Cooling System  
runs too much.

Refrigerator is replacing an 
older model.

Modern refrigerators require more operating 
time but use less energy due to more efficient 
technology.

Refrigerator was recently 
plugged in or power restored.

The refrigerator will take up to 24 hours to cool 
completely.

Door opened often or a large 
amount of food / hot food was 
added.

Adding food and opening the door warms the 
refrigerator, requiring the compressor to run 
longer in order to cool the refrigerator back 
down. In order to conserve energy, try to get 
everything you need out of the refrigerator 
at once, keep food organized so it is easy to 
find, and close the door as soon as the food is 
removed. (Refer to the Food Storage Guide.)

Doors are not closed 
completely.

Firmly push the doors shut. If they will not 
shut all the way, see the Doors will not 
close completely or pop open section in 
Troubleshooting.

Refrigerator is installed in a hot 
location.

The compressor will run longer under warm 
conditions. At normal room temperatures (70°F) 
expect your compressor to run about 40% to 
80% of the time. Under warmer conditions, 
expect it to run even more often. The refrigerator 
should not be operated above 110°F.

Condenser / back cover is 
clogged.

Use a vacuum cleaner with an attachment to 
clean the condenser cover and vents. Do not 
remove the panel covering the condenser coil 
area.

Summary of Contents for lfcs31626s

Page 1: ...OR REFRIGERATOR Please read this owner s manual thoroughly before operating and keep it handy for reference at all times LFCS31626S www lg com ENGLISH FRANÇAIS ESPAÑOL Copyright 2014 2017 LG Electronics Inc All Rights Reserved ...

Page 2: ...he Freezer Drawers 19 Assembling the Freezer Drawers 20 Connecting the Water Line 20 Before You Begin 20 Water Pressure 20 What You Will Need 21 Water Line Installation Instructions 23 Turning On the Power 24 Leveling and Door Alignment 24 Leveling 24 Door Alignment 25 HOW TO USE 25 Before Use 26 Control Panel 26 Control Panel Features 28 Automatic Icemaker 28 Turning the Automatic Icemaker On or ...

Page 3: ... sounds at 30 second intervals GLIDE N SERVE Glide N Serve provides storage space with a variable temperature control that keeps the compartment colder than the refrigerator It is a convenient place to store sandwiches or meat to be cooked AUTO CLOSING HINGE The refrigerator doors and freezer drawers close automatically with a slight push The door only closes automatically when it is open at an an...

Page 4: ...e with this product 115V 60Hz AC only It is the user s responsibility to replace a standard 2 prong wall outlet with a standard 3 prong wall outlet y Do not install the refrigerator where there may be a danger of the unit falling Use y DO NOT allow children to climb stand or hang on the refrigerator doors or on the shelves in the refrigerator They could damage the refrigerator and seriously injure...

Page 5: ...th the heating element that releases the cubes Do not place fingers or hands on the automatic ice making mechanism while the refrigerator is plugged in y When dispensing ice from the dispenser do not use crystal ceramics y Do not touch the cold surfaces in the freezer compartment with wet or damp hands when your refrigerator is in operation y Do not put glass containers glass bottles or soda in th...

Page 6: ... near the refrigerator y Do not store articles on the top of the appliance Maintenance y Do not use strong detergents like wax or thinners for cleaning Clean with a soft cloth y Wipe foreign objects such as dust and water off the prongs of the power plug and contact areas regularly y Do not store disassemble or repair the refrigerator by yourself y Remove any dust or foreign matter from the power ...

Page 7: ...frigerator The appearance and specifications of the actual product may differ depending on the model Refrigerator Exterior Handle Opens and closes the door Refrigerator Preserves food Freezer Preserves frozen food Ez Handle Easily opens the freezer door LED Light LED lights up when the freezer door is opened ...

Page 8: ... to accommodate items of different sizes Dairy Product Bin Used to preserve dairy products Adjustable Refrigerator Shelf The shelves in your refrigerator are adjustable to meet your individual storage needs Modular Door Bin Interchangeable bins can be arranged to suit your storage needs LED interior lamps The interior lamps light up the inside of the refrigerator Glide N Serve Allows you to store ...

Page 9: ...on instructions first after purchasing this product or transporting it to another location 1 Unpacking your refrigerator 2 Choosing the proper location 3 Disassembling Assembling 4 Connecting the water supply and water line 5 Leveling and Door Alignment NOTE Connect to potable water supply only ...

Page 10: ...duct improvements Bottom freezer refrigerator model LFCS31626 Description French door refrigerator Electrical requirements 115 VAC 60 Hz Min Max Water pressure 20 120 psi 138 827 kPa Dimensions 35 3 4 W X 36 1 4 D X 70 1 4 H 48 1 8 D w door open 908 mm W X 921 mm D X 1785 mm H 1223 mm D w door open Net weight 284 lb 129 kg ...

Page 11: ...e products can damage the surface of your refrigerator Refrigerator shelves are installed in the shipping position Please reinstall shelves according to your individual storage needs Flooring To avoid noise and vibration the unit must be leveled and installed on a solidly constructed floor If required adjust the leveling legs to compensate for the unevenness of the floor The front should be slight...

Page 12: ...08 cm 24 61 cm Removing Assembling the Refrigerator Door Handles Removing the Handles 1 Loosen the set screws with a 3 32 in Allen wrench and remove the handle 2 Loosen the mounting fasteners that connect to the refrigerator door and handle using a 1 4 in Allen wrench and remove the mounting fasteners Assembling the Handles 1 Assemble the mounting fasteners at both ends of the handle using a 1 4 i...

Page 13: ...refrigerator doors Failure to do so can result in back or other injury y Disconnect the electrical supply to the refrigerator before installing Failure to do so could result in serious injury or death y Do not put hands feet or other objects into the air vents or bottom of the refrigerator You may be injured or receive an electrical shock y Be careful when handling the hinge and stopper to avoid i...

Page 14: ...ver 2 Detach the wire harness 3 Rotate the hinge lever counterclockwise Lift the top hinge free of the hinge lever latch CAUTION When lifting the hinge free of the latch be careful that the door does not fall forward Hinge Lever Latch 4 Lift the door from the middle hinge pin and remove the door CAUTION Place the door inside facing up on a non scratching surface Removing the Left Refrigerator Door...

Page 15: ...d screwdriver 2 Detach the wire harness CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall forward Hinge Lever Latch 3 Rotate the hinge lever clockwise Lift the top hinge free of the hinge lever latch 4 Lift the door from the middle hinge pin and remove the door CAUTION Place the door on the floor inside facing up on a non scratching surface ...

Page 16: ... as shown in the figure 2 Fit the hinge over the hinge lever latch and slot it into place Rotate the lever counterclockwise to secure the hinge Assembling the Right Refrigerator Door Hinge Lever Latch 4 Make sure that the door switch located inside the cover is tightly connected Position the cover in its place Insert and tighten the cover screw 3 Connect the wire harness ...

Page 17: ...ed in the bottom of the door Install the refrigerator door onto the middle hinge 2 Fit the hinge over the hinge lever latch and slot it into place Rotate the lever clockwise and fasten the hinge 3 Connect the wire harness 4 Make sure that the door switch located inside the cover is tightly connected Place the cover in its position and tighten the cover screw Hinge Lever Latch ...

Page 18: ...old the handle when removing or replacing the drawer The handle may come off causing personal injury CAUTION y Use two or more people to remove and install the freezer drawer Failure to do so can result in back or other injury y Do not hold the handle when removing or replacing the drawer The handle may come off and it could cause personal injury y Be careful of sharp hinges on both sides of the d...

Page 19: ...top and bottom drawers are all assembled in the same way 1 Using two hands pull out both rails simultaneously until they are fully extended 2 Grasp the drawer on each side and hook the drawer supports into the rail tabs located on both sides CAUTION Do not hold the handle when removing or replacing the drawer The handle may come off causing personal injury 3 Reinstall the bar in the drawer support...

Page 20: ...0 3 0 sec to fill a cup of 7 oz or 198 cc capacity If the water pressure from the reverse osmosis system is less than 20 psi or 138 kPa or 1 4 kgf cm takes more than 4 0 sec to fill a cup of 7 oz or 198 cc capacity y Check to see if the sediment filter in the reverse osmosis system is blocked Replace the filter if necessary y Allow the storage tank on the reverse osmosis system to refill after hea...

Page 21: ...l plumbing codes Water Line Installation Instructions Install the shutoff valve on the nearest frequently used drinking water line 1 SHUT OFF THE MAIN WATER SUPPLY Turn on the nearest faucet to relieve the pressure on the line 2 CHOOSE THE VALVE LOCATION Choose a location for the valve that is easily accessible It is best to connect into the side of a vertical water pipe When it is necessary to co...

Page 22: ...l as possible Pipe Clamp Clamp Screw Washer Inlet End WARNING Before making the connection to the refrigerator be sure that the refrigerator power cord is not plugged into the wall outlet 7 CONNECT THE TUBING TO THE VALVE Place the compression nut and ferrule sleeve for copper tubing onto the end of the tubing and connect it to the shutoff valve Make sure the tubing is fully inserted into the valv...

Page 23: ...itch to the ON position The icemaker will not begin to operate until it reaches its operating temperature of 15 F 9 C or below It will then begin operation automatically if the icemaker power switch is in the ON I position Turning On the Power 1 Plug in the refrigerator CAUTION Check to see if leaks occur at the water line connections CAUTION y Connect to a rated power outlet y Have a certified el...

Page 24: ... leg to adjust the tilt of the refrigerator 2 Open both doors again and check to make sure that they close easily If the doors do not close easily tilt the refrigerator slightly more to the rear by turning both leveling legs to the left It may take several more turns and you should turn both leveling legs the same amount NOTE A flare nut wrench works best but an open end wrench will suffice Do not...

Page 25: ...upply is connected before use Read the Turning On the Power section CAUTION Putting food in the refrigerator before it has cooled could cause the food to spoil or a bad odor could linger inside the refrigerator Wait for the refrigerator to cool Allow your refrigerator to run for at least two to three hours before putting food in it Check the flow of cold air in the freezer compartment to ensure pr...

Page 26: ...C or vice versa press and hold the Refrigerator and Freezer temperature buttons simultaneously for approximately five seconds The temperature indication on the display window switches between Celsius and Fahrenheit Fresh Air Filter The Fresh Air Filter helps remove odors from the refrigerator The Fresh Air Filter has two settings On and Power In On mode the Fresh Air Filter will cycle on and off i...

Page 27: ...hange to OFF and the Door Alarm function will deactivate y If activated when either the refrigerator or the freezer door is left open for more than 60 seconds the alarm tone will sound to let you know that the door is open y When you close the door the door alarm will stop Lock The Lock function disables every other button on the display y When power is initially connected to the refrigerator the ...

Page 28: ... newly installed refrigerator to begin making ice y The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter to produce the normal amount and size of ice cubes y Foreign substances or frost on the ice detecting sensor can interrupt ice production Make sure the sensor area is clean at all times for proper operation T...

Page 29: ...e bin is removed for more than one or two minutes y When the refrigerator will not be used for several days Normal Sounds You May Hear y The icemaker water valve will buzz as the icemaker fills with water If the power button has been turned on the ice maker will buzz even if it has not yet been hooked up to water To stop the buzzing press the power button to turn it off y You will hear the sound o...

Page 30: ...ator Vegetables and fruit should be washed and food packaging should be wiped down to prevent adjacent foods from being contaminated y If the refrigerator is kept in a hot and humid place frequent opening of the door or storing a lot of vegetables in the refrigerator may cause condensation to form Wipe off the condensation with a clean cloth or a paper towel y If the refrigerator door or freezer d...

Page 31: ...skins carrots peppers Place in plastic bags or plastic container and store in crisper Fish Store fresh fish and shellfish in the freezer section if they are not being consumed the same day of purchase It is recommended to consume fresh fish and shellfish the same day purchased Leftovers Cover leftovers with plastic wrap or aluminum foil or store in plastic containers with tight lids Storing Frozen...

Page 32: ...ator and could also dry out frozen food Packaging recommendations y Rigid plastic containers with tight fitting lids y Straight sided canning freezing jars y Heavy duty aluminum foil y Plastic coated paper y Non permeable plastic wraps y Specified freezer grade self sealing plastic bags Follow package or container instructions for proper freezing methods Do not use y Bread wrappers y Non polyethyl...

Page 33: ...extension lift the front up and pull straight out Door Bins The door bins are removable for easy cleaning and adjustment 1 To remove the bin simply lift the bin up and pull straight out 2 To replace the bin slide it in above the desired support and push down until it snaps into place NOTE Some bins may vary in appearance and will only fit in one location CAUTION y Do not apply excessive force whil...

Page 34: ... the shelf up and guide the shelf hooks into the slots at a desired height Then lower the front of the shelf so that the hooks drop into the slots Using the Folding Shelf You can store taller items such as a gallon container or bottles by simply pushing the front half of the shelf underneath the back half of the shelf Pull the front of the shelf toward you to return to a full shelf CAUTION y Do no...

Page 35: ... so the cloth will not stick To help remove odors you can wash the inside of the refrigerator with a mixture of baking soda and warm water Mix 2 tablespoons of baking soda to 1 quart of water 26 g soda to 1 liter water Be sure the baking soda is completely dissolved so it does not scratch the surfaces of the refrigerator Door Liners and Gaskets Use a clean sponge or soft cloth and a mild detergent...

Page 36: ... Turn the filter cover to the left to detach it from the refrigerator wall The filter is located on the inside of the filter cover Remove the filter from the cover and replace it with a new filter Replacing the Water Filter It is recommended that you replace the water filter y Approximately every six months y When the water filter indicator turns on y When the water dispenser output decreases y Wh...

Page 37: ...NOTE y To purchase a replacement water filter Visit your local dealer or distributor Web Find Parts Accessories from Support section of lg com Call 1 800 243 0000 USA 1 888 542 2623 Canada y Part number of the replacement water filter ADQ36006101 1 Remove the old water filter Lower or remove the top left shelf to allow the water filter to rotate all the way down Press the push button to open the w...

Page 38: ...9282 Asbestos 190 MFL 107 to 108 MFL fibers greater than 10 μm in length 99 1MLF N A 99 J 0004928 Atrazine 0 0094 mg L 0 009 mg L 10 94 7 0 00005 mg L 0 003 mg L N A J 00049293 Benzene 0 016 mg L 0 015 mg L 10 96 7 0 005 mg L 0 005 mg L N A J 00049300 Carbofuran 0 08 mg L 0 08 mg L 10 98 1 0 002 mg L 0 04 mg L N A J 00049294 Lindane 0 002 mg L 0 002 mg L 10 98 2 0 00004 mg L 0 0002 mg L N A J 0005...

Page 39: ... associated with property damage due to water leakage y Read and follow Use Instructions before installation and use of this system y Installation and use MUST comply with all state and local plumbing codes y Do not install if water pressure exceeds 120 psi 827 kPa If your water pressure exceeds 80 psi you must install a pressure limiting valve Contact a plumbing professional if you are uncertain ...

Page 40: ...40 MAINTENANCE ENGLISH ...

Page 41: ...ll 1 800 243 0000 Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent The transmission sounds that you will hear are normal and sound similar to a fax machine Smart Diagnosis cannot be activated unless your refrigerator is connected to power If your refrigerator is unable to turn on then troubleshooting must be done without using Smart Diagnosis Using Smart Di...

Page 42: ...erating time but use less energy due to more efficient technology Refrigerator was recently plugged in or power restored The refrigerator will take up to 24 hours to cool completely Door opened often or a large amount of food hot food was added Adding food and opening the door warms the refrigerator requiring the compressor to run longer in order to cool the refrigerator back down In order to cons...

Page 43: ...n The refrigerator should not be operated in temperatures above 110F A large amount of food or hot food was added to either compartment Adding food warms the compartment requiring the cooling system to run Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect Doors not closed correctly See the Doors will not close correctly or pop open section ...

Page 44: ...ndensation and frost Food is freezing in the refrigerator compartment Food with high water content was placed near an air vent Rearrange items with high water content away from air vents Refrigerator temperature control is set incorrectly If the temperature is too cold adjust the control one increment at a time and wait for the temperature to stabilize Refer to the Setting the Controls section for...

Page 45: ...ntact a plumber Water filter has been exhausted It is recommended that you replace the water filter Approximately every six months When the water filter indicator turns on When the water dispenser output decreases When the ice cubes are smaller than normal Low house water supply pressure The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi o...

Page 46: ...n is 0 F If the freezer temperature is warmer ice production will be affected Small or hollow ice cubes Water filter has been exhausted It is recommended that you replace the water filter Approximately every six months When the water filter indicator turns on When the water dispenser output decreases When the ice cubes are smaller than normal Reverse osmosis filtration system is used Reverse osmos...

Page 47: ...rse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues Refer to the Water Pressure section Ice has bad taste or odor Water supply contains minerals such as sulfur A water filter may need to be installed to eliminate taste and odor problems NOTE In some cases a filter may not help It may not be possible to remove all minerals odor taste i...

Page 48: ...oor is weak or uneven or leveling legs need to be adjusted See the Door Alignment section Refrigerator with linear compressor was jarred while running Normal Operation Whooshing Evaporator fan motor is circulating air through the refrigerator and freezer compartments Normal Operation Air is being forced over the condenser by the condenser fan Normal Operation Gurgling Refrigerant flowing through t...

Page 49: ...cult to open The gaskets are dirty or sticky Clean the gaskets and the surfaces that they touch Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning Door was recently closed When you open the door warmer air enters the refrigerator As the warm air cools it can create a vacuum If the door is hard to open wait one minute to allow the air pressure to equalize then see if i...

Page 50: ...STOPPAGE IMPAIRMENT OF OTHER GOODS COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT LOSS OF USE OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT TORT OR OTHERWISE LG S TOTAL LIABILITY IF ANY SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts s...

Page 51: ...y the consumer TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION Call 1 800 243 0000 and select the appropriate option from the menu Or visit our website at http www lg com Or by mail LG Electronics Customer Service P O Box 240007 Huntsville AL 35813 ATTN CIC PROCEDURE FOR RESOLVING DISPUTES ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE P...

Page 52: ...itrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision If you prevail in the arbitration LG will pay your attorneys fees and expenses as long as they are reasonable by considering factors including but not limited to the purchase amount and claim amount Notwithstanding the foregoing if applicable law allows for an award of reasonable attorneys fe...

Page 53: ... MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE UNDER NO CIRCUMSTANCES SHALL LGECI THE MANUFACT...

Page 54: ...hat are not approved authorized by LGECI Replacement of the water filter cartridge due to water pressure that is outside the specified operating range or due to excessive sediment in the water supply Damage or failure caused by transportation and handling including scratches dents chips and or other damage to the finish of the Product unless such damage results from defects in materials or workman...

Page 55: ...mer this clause will only apply if you expressly agree to the arbitration To the extent permitted by applicable law any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person s or entity s product or claim More specifically without limitation of the foregoing except to the extent such a prohibition is not permitted at law any dispute between you ...

Page 56: ...ll force and effect to the maximum extent permitted by applicable law Should LG fail to enforce strict performance of any provision of this Limited Warranty including these arbitration procedures it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty Opt Out You may opt out of this dispute resolution procedure If you opt out neither you nor LG can re...

Page 57: ...ENGLISH ...

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