LG KG190, Service Manual, Page: 21 / 52

3.7. Troubleshooting
The user is given the following information and advised to contact the dealer if the problems persist:
Problem Cause Remedy
Telephone will not
switch on Check that the battery pack is fully charged
and correctly connected to the telephone.
Extremely short battery
life for a new battery
pack The network in use and the
condition of the battery pack
can affect battery life. Avoid areas of poor reception. Ensure
batteries are fully charged.
Short battery life for an
old battery pack The battery pack was worn
out. Replace with a new one.
The battery level
indicator
does not
light when charging
If a battery is deeply
discharged it will take a short
time before there is sufficient
owner in the telephone to
light the battery level
indicator
.
Leave to charge for several minutes in
temperatures b5°C and + 35°C.
The telephone is locked. Unlock the telephone
(Menu: Setting: security setup: Phone
Lock).
Outgoing calls are barred. Disable the outgoing call barring
(Menu: Setting: security setup: Barred dials)
(Menu: Setting: call setup: call barring)
Calls cannot be made
The telephone is not
registered to a network. Move to a coverage area and operate the
telephone after it has registered with a
network.
Calls cannot be made
from Fixed Dial Stored Check that SIM supports Fixed Dial Check
if the Fixed Dial is switched on (Menu:
Setting: security setup: Fixed dials). Check
the telephone number is stored in the Fixed
Dial.
The telephone is not
switched on. Switch the telephone on.
Incoming calls are barred. Disable the incoming call barring
(Menu: Setting: security setup: Barred dials)
(Menu: Setting: call setup: call barring)
Calls cannot be received
The telephone is not
registered to a network. Move to a coverage area and operate the
telephone after it has registered with a
network.
Emergency calls cannot
be made User’s phone is not in a
GSM coverage area. Check that the antenna symbol is
displayed. Move to coverage area and
operate the telephone when the antenna
symbol is displayed.
The telephone is locked. Unlock the telephone
(Menu: Setting: security setup: Phone lock). Telephone numbers
Cannot be recalled
Fixed Dial is switched on Switch off Fixed Dial
(Menu: Setting: security setup: Fixed dials).
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