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IP8540 User Guide

4. Making Calls with IP8540

4.1 Adjusting the handset and speakerphone volume

The

Volume Up

Down

button

controls ringer, handset and speaker volume. What the buttons

control depends on the state of the device. The volume levels that you set are retained from one meeting
to the next until you change them. Table below summarizes the modes for volume settings.

State of device

Volume mode

Description

Phone is on or off hook and

speakerphone button

is on.

Adjusts

the speaker volume

during a call

Press the volume button

and

adjust the volume of the dial-tone

prior to using the phone.

Phone is off hook and

speakerphone button

is off.

Adjusts

the handset volume

during a call

Press the volume button

and

adjust the volume of the dial-tone
prior to using the phone.

Not in a call and

phone is on or off hook

Adjusts

ringer volume

Press the volume button

and

adjust the volume of the ringer.

Additionally, you can adjust volume by tapping the

Settings

and

Volume

buttons available on the screen.

Summary of Contents for IP8540

Page 1: ...osoft OCS 2007 User Guide This document provides information about IP8540 IP Phone You can download all required documents at www lg nortel com IP8540 needs Microsoft OCS Office Communications Server 2007 for proper operation ...

Page 2: ...Canada Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation European Union Declarations of Conformity LG Nortel Co Ltd declares that the equipment specified in this document which bears the CE mark conforms to the European Union Radio an...

Page 3: ...ppliers are provided as is with all faults LG Nortel and the related suppliers disclaim all warranties expressed or implied including without limitation those of merchantability fitness for a particular purpose and non infringement or arising from a course of dealing usage or trade practice In no event shall LG Nortel or its suppliers be liable for any indirect special consequential or incidental ...

Page 4: ... User Guide Revision History REVISION DATE OF ISSUE REMARKS 1 00 2007 11 02 Initial Release 2 00 2009 02 09 Format change Added information about new features released with Office Communication Server 2007 R2 ...

Page 5: ...uently used 11 Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions a When the power supply cord or plug is damaged b If liquid has been spilled into the product c If the product has been exposed to rain or water d If the product does not operate normally by following the operating instructions Adjust only those controls that ar...

Page 6: ...k parameters 13 2 8 5 Set Time Zone 15 3 Using your IP8540 16 3 1 Understanding the touch screen 16 3 2 Controlling Presence Phone Status 17 3 3 Contact List 19 3 3 1 Viewing a Contact Card 19 3 3 2 Searching the Contact list 20 3 3 3 Selecting a Contact Group 21 3 4 Message Waiting 22 3 5 Call Logs 23 3 6 Settings 24 3 6 1 Locking your phone 25 3 6 2 Adjusting volume levels 26 3 6 3 Ring tones 27...

Page 7: ...le idle 41 4 2 2 Make a call while busy 41 4 2 3 Redial the most recent call 41 4 2 4 Receive a call 42 4 2 5 Hold a call 42 4 2 6 Resume a held call 42 4 2 7 Transfer 42 4 2 8 Conference 44 4 3 Forwarding Calls 45 4 4 Make a Phone Call Using Office Communicator 2007 R2 47 4 4 1 What is a Communicator Call 47 5 Troubleshooting Problems 48 5 1 Log in 48 5 2 Placing Calls 49 5 3 Conference Call 50 5...

Page 8: ... feel The soft input panel SIP has been enlarged to enable easier entry of credentials on the Sign in page Voice Mail indicator A Message Waiting indicator is now shown when a voicemail has been recorded The list of voicemails is also displayed in the Messages view showing who left the message their presence status and the date and time that the message was recorded This feature requires Exchange ...

Page 9: ...hange the PIN that they use to unlock the phone The Forgot PIN functionality has been introduced to enable users who have forgotten their PIN to unlock the device using their password Update password Users can update their password on the device after they have changed it on the PC Note that server will only authenticate the new password when its current security association SA has expired so use ...

Page 10: ...up and down the contact list and other elements of the user interface Volume up down button Increases and decreases the volume for the ringer handset and loudspeaker Mute microphone Disable or enable audio input Speakerphone button Activate or deactivate speakerphone Headset button Activate or deactivate headset audio Finger reader Allows you to log on to your IP8540 with the touch of your finger ...

Page 11: ... in the box The IP8540 product package contains the items as shown in Figure 2 IP8540 Phone handset Handset Coiled cord 1 8 m 6 foot RJ 45 Ethernet cable Quick Guide User information booklet Tilting leaflet Registration card Figure 2 Contents of IP8540 product package ...

Page 12: ...Order Part Number Part Name TKTN9013701 Handset Holder for Wall Mount 2 4Set up Before connecting your new phone take a moment to consider safety and reliability Use common sense when locating connecting and using your IP8540 Locate the phone on a dry level surface Keep the phone away from the edges of the surface to avoid the phone falling off the edge Locate cables to avoid damage For example do...

Page 13: ...astic thickness Slide the hole in the foot over the head of the screws then slide the unit down the wall If the unit does not slide down over the screws loosen the screws slightly If the unit is loose on the wall remove the unit and slightly tighten the screws The adjacent figure gives center to center mounting dimensions Figure 3 Wall mount dimensions There also is a handset holder that clips ont...

Page 14: ...ing the Viewing Angle On the back of IP8540 is the foot stand release button To adjust the display angle push the release button and adjust the foot stand to provide the best view of the touch screen Figure 5 Viewing angle control ...

Page 15: ...to RJ 45 connector and your Ethernet switch Connect the AC DC power adaptor to DC input connector and a standard AC power outlet If your LAN equipment is compliant with the Power over Ethernet PoE standard then use of the AC DC adapter is optional Figure 6 IP8540 rear view Optional connections and their intended uses are RJ 9 connector Connection to a headset with RJ 9 plug Type B USB connector Co...

Page 16: ...one 2 8 1 Calibrating the touch screen You must calibrate the touch screen during the initial power up After initializing the IP Phone displays calibration instructions Follow the on screen instructions to calibrate the touch screen 2 8 2 Sign In with IP8540 After completing calibration the Sign In screen appears Once entered your sign in details are stored for subsequent sign in To sign in you mu...

Page 17: ...or automatic single sign in using Office Communicator 2007 R2 To sign in to your IP8540 using Office Communicator 2007 R2 do the following Sign into Office Communicator 2007 R2 from your computer Using the USB cable connect the Type B USB connector smaller cable end connector to the backside of your IP8540 Connect the Type A connector larger cable end connector to your computer When both ends of t...

Page 18: ...ocked the display shows the blank screen with Unlock soft key on lower left corner IP8540 can place and receive calls while locked using keypad but contact list access and other controls are disabled IP8540 unlocks by entering a PIN Personal identification Number or using the biometric fingerprint reader After you complete sign in the PIN creation screen appears You can select and set the unlock m...

Page 19: ...o select and set the unlock method do one of the following Create a PIN by typing and retyping a 6 digit PIN Or Enter a fingerprint scan by tapping Use Fingerprint Instead Swipe you fingertip until four readings are measured ...

Page 20: ...e 15 2 8 5 Set Time Zone You set your time zone upon first sign in To change the time zone settings do the following Tap and as needed to adjust the time zone Tap OK IP8540 displays the main screen and is ready for use ...

Page 21: ...name Call forward control icon and the date and time Window controls The Window control section on the left side of the screen includes icons to select the active window Contacts Messages Call Logs Settings or Help Main Window The Main Window displays the selected window and active call information Control bar The Control bar at the bottom of the screen displays context sensitive controls for the ...

Page 22: ...ver at regular intervals or when the status changes There may be times when you want to change your presence status For example if you need to concentrate on a report you may change your status to Do Not Disturb to avoid interruptions At the top of the screen tap the presence color to the left to your name Tap your presence status ...

Page 23: ... engaged in another activity and will return shortly Away The contact is probably not available This status is displayed for the following reasons The IP8540 has been idle for more than the inactive period 15 minutes by default The Office Outlook calendar or Out of Office Assistant for the contact indicates an out of office state The contact has manually set the presence status to Away Do Not Dist...

Page 24: ...0 Refer to In the contact list you can view the following information for each contact Contact s presence Contact s name and Contact card which contains additional details about the contact 3 3 1 Viewing a Contact Card A contact card provides details about the contact s availability activity and alternate phone numbers Depending on the level of access granted you by a contact the card displays the...

Page 25: ...t card tap Close Card 3 3 2 Searching the Contact list You can search for a contact from the list using the dial pad Each dial pad digit represents the three alphabet characters on the button 2 for ABC 3 for DEF etc As you input digits the display shows contacts that match all three 3 characters of the digit To search the records With the dial pad enter digits in the text box representing the lett...

Page 26: ... Group or all groups to display in the Contact window To view a Contact Group To the right of the Contacts box tap the Contact Groups icon Do one of the following a To view a Contact Group tap the group name b To create a Contact Group tap New Group and follow the on screen instructions c To view all of your contacts tap All Contacts ...

Page 27: ...w many new voice mails are waiting The Message window displays a list of voice mails showing who left the message their presence status and the date and time of the recording This feature requires Exchange 2007 To access voice mail do the following On the right margin tap the Voice Mail button In the list of voice mails tap the desired voice mail Or Tap the Call Voice Mail button ...

Page 28: ...lls that you have missed received or placed tap the All calls icon o To view calls that you have missed tap the Missed calls icon o To view calls that you have received tap the Received calls icon o To view calls that you have placed tap the Placed calls icon To view the contact card for a contact in the Call Log Tap the contact card icon next to the contact name When done viewing the contact card...

Page 29: ... IP8540 The Settings window has the following selections Lock phone Volume Ring Tones with S W version 3 5 6907 0 Change PIN Change Fingerprint Update password Brightness Location Time Zone Date and Time Format Switch User Calibrate Touch Screen Logging About device information Change Language with S W version 3 5 6907 0 ...

Page 30: ...y IP8540 has a lock feature When locked the display shows the unlock screen shown below To lock the phone Tap the Settings icon Tap Lock Phone IP8540 Unlock screen displays and the phone locks To unlock IP8540 Tap Unlock and follow the on screen instructions ...

Page 31: ...IP8540 User Guide 26 3 6 2 Adjusting volume levels To set volume levels Tap the Settings icon Tap Volume Tap and to adjust volume levels for the ringer handset and speaker Tap OK ...

Page 32: ...n set one of four ring tones for you IP8540 with S W version 3 5 6907 0 To configure ring tones do the following Tap Settings Tap Ring Tones Tap and as needed to select a ring tone Tap Play to hear the tone When you have chosen a ring tone tap OK ...

Page 33: ...er Guide 28 3 6 4 Changing your PIN To change your PIN Tap the Settings icon Tap Change PIN In the Current PIN box use the keypad to enter your current PIN In the New PIN and Confirm PIN boxes enter your new PIN ...

Page 34: ...it may be more convenient to use a finger from you left hand if your phone is to the left of your work area To change your Fingerprint ID do the following Tap the Settings icon Tap Change Fingerprint Swipe the fingerprint reader with the finger you currently use unlock the phone Swipe a finger across the fingerprint reader until you have entered four successful readings ...

Page 35: ...IP8540 User Guide 30 3 6 6 Update your password To change your password Tap the Settings icon Tap Update Password Use the virtual keyboard to enter the old and new password information Tap OK ...

Page 36: ...IP8540 User Guide 31 3 6 7 Adjusting the screen brightness To set the brightness Tap the Settings icon Tap Brightness Tap and to adjust the brightness Tap OK ...

Page 37: ...IP8540 User Guide 32 3 6 8 Changing the Time Zone To change location and time zone Tap the Settings icon Tap Set Time Zone Tap and to set the location and time zone Tap OK ...

Page 38: ...0 User Guide 33 3 6 9 Changing the date and time display format To change the format of the date and time display Tap the Settings icon Tap Date Time Format Tap and to adjust the time and date formats Tap OK ...

Page 39: ...o the Microsoft Office Communications Server 2007 To switch users the current user must sign out using the Switch User feature to allow another user to sign into the device No past user information such as sign in addresses or passwords are retained on the device To switch from one user to another Tap the Settings icon Tap Switch User Use the virtual keyboard to enter the new user information Tap ...

Page 40: ...een To calibrate the touch screen Tap the Settings icon Tap Calibrate Touch Screen Use your fingertip to touch the on screen target until the new calibration is established When the calibration is set tap the screen a final time to finish the calibration ...

Page 41: ...the Office Communications Server 2007 Update Service This is helpful for problem evaluation To enable logging do the following Tap Settings Tap Set Logging To enable logging tap the left arrow to disable logging tap the right arrow To send a log do the following Tap Settings Tap Set Logging Tap Send Logs ...

Page 42: ...e viewed from the System Information screen Firmware version number MAC address IP Address Subnet Mask Gateway IP Address DNS Server IP Address VLAN ID number To view the device information do the following Tap the Settings icon Tap System Information To return to the previous screen tap OK ...

Page 43: ...or more languages for your phone depending on the needs for your organization To change the language for all text displayed on your phone do the following Tap Settings Tap Change Language Tap the arrow buttons to choose a language Tap OK to request a language The language will be requested from the server and downloaded to your device within minutes ...

Page 44: ...ou can connect Office IP8540 to your computer using the USB cable for quick desk phone sign in using Office Communicator 2007 R2 Make a one click audio call Each contact in your Office Communicator 2007 R2 Contact List has a default number that you can call by clicking the Call button to the right of the contact USB audio using IP8540 When your IP8540 is attached to your computer with a USB cable ...

Page 45: ...de Description Phone is on or off hook and speakerphone button is on Adjusts the speaker volume during a call Press the volume button and adjust the volume of the dial tone prior to using the phone Phone is off hook and speakerphone button is off Adjusts the handset volume during a call Press the volume button and adjust the volume of the dial tone prior to using the phone Not in a call and phone ...

Page 46: ...the device is off the hook a With the handset off the hook enter the phone number using the 10 digit keypad The numbers appear in the phone number field Use the backspace key to correct an entry b After the final digit is entered press the Call button on the LCD screen Additionally the numbers will automatically dial if a matching dial string has been found Tap Call You may lift the handset for pr...

Page 47: ...ed contact for transferring the call and then transfer the call Directly transfer the call to a contact If your mobile phone number is configured to appear in Office Communicator 2007 on your PC then you can transfer a call to your mobile phone To transfer a call do the following With a call in progress tap Transfer Tap Consult then Transfer To to contact the intended contact for transferring the ...

Page 48: ...IP8540 User Guide 43 Tap a contact to transfer the call to Either consult with the contact and transfer or in the case of a direct transfer the call will be immediately transferred ...

Page 49: ...IP8540 User Guide 44 4 2 8 Conference In the Contact List do the following Select a contact to call After the caller answers tap Conference and then Add Someone Tap another contact to call ...

Page 50: ...an be set using IP8540 or from Office Communicator 2007 R2 Configuring call forwarding options on one results in updating the configuration on the other For example setting call forwarding to go directly to voice mail from Office Communicator 2007 R2 will update for IP8540 as well To configure call forwarding rules using IP8540 do the following At the top of the screen tap the forwarding icon to t...

Page 51: ...l A phone number to automatically forward calls to that number New Number to enter a new number to which to forward the call You can refer to the Online Help for examples of how to enter phone numbers Contact and then select a contact to forward calls to that contact To ring another number at the same time your device rings In the Office Communicator window click the Call Forwarding button point t...

Page 52: ... as a way of placing a call to a contact When you place a Communicator Call the call is a VoIP call that is directed to all of the contact s devices that are configured for Office Communicator 2007 Depending upon the devices on which the contact has Office Communicator configured the call can ring either the contact s computer or her telephony devices that are configured for Office Communicator or...

Page 53: ...gn in screen Enter your old password in the Password field and press Sign in If your domain password has changed and the server attempts to re authenticate the device will return to the sign in screen Enter your new password in the Password field and press Sign in See Unexpected Behavior later in this section Contact your IT help to ü Make sure time on your phone is correct if Kerberos is enabled ...

Page 54: ...nd headset connectors Use a small non metallic point to press the button This will take you back to the factory default On device boot up calibration screen shows press enter to accept I do not see enter on the phone Use Select button in the center of the Scroll wheel in lieu of Enter My screen calibration seems off and I cannot click anything on the screen Recalibrate the touch screen Tap Calibra...

Page 55: ... Behavior later in this section Contact your IT Help and check ü Make sure AV MCU s are configured in the network ü Make sure VoIP is enabled on AV MCU s ü Make sure IP8540 user is UC enabled 5 4Unexpected Behavior IP8540 locked up while I was doing xyz Restart your device by power cycling Notify your IT Help should this reoccur IP8540 is behaving inconsistently Power cycle the device to restart y...

Page 56: ...Comfort Noise Generation CNG User Interface elements 5 7 TFT color LCD with touch screen Navigation wheel Functional buttons Microphone mute Speakerphone Headset Volume Control Help Alphanumeric 12 button dial pad Microphone Speaker Handset Headset jack RJ 11 Physical Size H x W x D 180 x 270 x 195 mm including handset with 45 degree angle position Weight 6 6 Kg 3 lbs approx Power IEEE 802 3af Pow...

Page 57: ...IP8540 User Guide 52 LG Nortel Co Ltd GS Gangnam Tower 679 1 Yeoksam 1 dong Gangnam Gu Seoul 135 985 Korea www lg nortel com ...

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