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EN
Smart Diagnosis
This feature is only available on models with the
or logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
•
For reasons not attributable to LGE’s
negligence, the service may not operate due
to external factors such as, but not limited to,
Wi-Fi unavailability, Wi-Fi disconnection, local
app store policy, or app unavailability.
•
The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ
application.
•
Launch the
LG ThinQ
application and select
the
Smart Diagnosis
feature in the menu.
Follow the instructions provided in the
LG
ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
•
Launch the
LG ThinQ
application and select
the
Smart Diagnosis
feature in the menu.
Follow the instructions for audible diagnosis
provided in the
LG ThinQ
application.
1
Plug the power plug in the outlet properly.
2
Place the mouthpiece of your smartphone
close to the or logo.
3
Press and hold the
DIAGNOSIS [5 s]
button for 5 seconds or longer while holding
the smartphone mouthpiece to the logo until
the data transfer is complete.
•
Keep the smartphone in place until the
data transfer has finished. Time remaining
for data transfer is displayed.
4
After the data transfer is complete, the
diagnosis will be displayed in the
application.
NOTE
•
For best results, do not move the phone while
the tones are being transmitted.
•
Be sure to keep ambient noise to a minimum
or the phone may not correctly receive the
buzzer beeps from the indoor unit.
