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1. Once connected, the external HDD is recognized but not displayed. 

Make sure that the mounted external HDD is initialized, partitioned, and formatted. 

2. Files larger than 2GB cannot be copied to the external HDD on Mac. 

The partition of the external HDD is FAT 32. Set the partition to extended partition (HFS+) on 

Mac OS. 

3. During the installation of an external HDD on Windows ME, files such as 

usbntmap.sys are requested. 

The files are in the base2.cab of the WIN9X folder on the Windows ME original CD. Specify this 

folder to complete installation. 

4. The formatted external HDD is recognized on Windows 2000 and XP but not on 

Windows 98SE and ME. 

This is due to the difference in format type. Windows 98SE and ME support FAT 32 only, 

whereas Windows 2000 and XP support both FAT 32 and NTFS. Format as FAT 32 to enable 
recognition by all Windows systems.

5. Power is insufficient.

[Major symptoms] 
Not recognized/Sometimes recognized/Tick sound heard/Data move failed/Driver disappeared.
[Solution] 
Connect all USB Y-cables, connect directly to the rear of the PC.

6. Data in external HDD is lost.

Data may be lost when running Disk Defragmenter or Scan Disk with “Precise.”
Data may be lost due to shock when the external HDD is operating. 
Data opened after a fast format may be lost.

7. The “Hi-Speed USB device is connected to a Non Hi-Speed USB hub” message 

is displayed.

This message is displayed when an external HDD is connected to a USB 1.1 host adapter 

(12Mbps max) or if the USB driver is incorrect. 

In this case, purchase a USB 2.0 hub or install the driver manually.

8. Check the sequence when the external driver does not work.

- Check whether the USB cable is connected correctly.
- Check the operation of LED.
- Check the driver recognition.
- Check if the internal motor of the external HDD works during operation.
- Check the normal operation of the USB port from the Control Panel in the following sequence:         

1) Windows 2000/XP/VISTA, Windows 7

Control Panel 

System 

Hardware 

Device Manager 

Common Parallel Bus Controller

2) Windows 98SE/ME

Control Panel 

System 

Hardware 

Device Manager 

Universal Parallel Bus Controller

Troubleshooting

19

LG External HDD Manual

Summary of Contents for HXD2U50PL

Page 1: ...or purchasing this product This user manual contains instructions on how to use the product properly Please read this manual carefully Be sure to follow the instructions and notices Backup Program PC Clone EX and its manual are in the external HDD or CD ...

Page 2: ... and soot may cause fire or electrocution Keep away from areas with temperature of above 35 95 Keep away from magnetic fields water heat Do not use during thunder and lightning Do not drop the product or place heavy objects on it The product may not work properly in areas with high static electricity Make sure no dust or other foreign matter gets inside the USB port It may cause data damage Keep i...

Page 3: ...d shall be repaired free of charge 2 Fees shall be charged for the type of repair other than that covered by the warranty even during the warranty period 3 Present this warranty when requesting for repair The following repair services shall be provided for a fee Defect caused by careless use Defect caused by repair performed at places other than the authorized service centers Defect caused by the ...

Page 4: ...ntents Package Contents Name of Parts Connect Cable USB Port Connect Windows User Mac OS User Safely remove Partition Creation and Format Mac Format Backup Program PC Clone EX Troubleshooting LG Service Site 4 LG External HDD Manual 2 4 5 5 6 8 9 10 11 19 20 ...

Page 5: ...nents LG External HDD Manual Name of Parts Connect Cable USB Model LED Operation Status LED flashes during reading from or writing to the external HDD Name of parts USB port LED Connect cable Main Power Data transmit Assist Power If the external HDD is not recognized or power is insufficient use the USB Y cable to connect Tip 1 LG External HDD 2 Quick Guide 3 CD 4 USB Y cable ...

Page 6: ... VISTA Windows 7 6 Windows 98 SE Driver install Do not install Windows 98 Driver for Windows ME 2000 XP Vista Windows 7 users 1 Insert Install CD to your computer or download Windows98 driver on website 2 Run SETUP EXE in the Windows 98 Driver folder 3 After completing the installation of the driver through SETUP connect the external HDD to the PC 4 When the external HDD is connected Add New Hardw...

Page 7: ...ng to Mac OS If formatted as FAT 32 on PC the following problems may occur on Mac Files more than 4GB cannot be copied at one time The attribute of the compression file is not changed when files such as Quick data are included The size of the stored data is increased Thus formatting as extended format on Mac is recommended Safely remove unplug 1 Remove the device after moving the driver icon of th...

Page 8: ...em to the stored data or operation of the external HDD 1 Double click the Safely Remove Hardware Icon in the notification area 2 On the window click the Stop button followed by OK 3 When the message indicates that is safe to remove the device appears click OK and remove the external HDD after checking LED Operation Status LG External HDD Manual ...

Page 9: ...the Disk Drive you want to delete partition and click Delete Partition 4 Choose the Disk Drive which is partition deleted and click New Partition 5 Click Next at the New Partition Wizard and select Primary Partition If you want FAT32 Format the size of partition should be under 32GB 6 Choose the partition size and click Next 7 Assign drive letter or path and click Next 8 Choose NTFS and check Perf...

Page 10: ...lity 3 Select the external HDD and choose the partition tab 4 In the Volume Scheme select the number and size of partitions maximum 16 partitions 5 In the Volume Option enter the name and choose Mac OS Extended journaled 6 Click Apply to start formatting It could take several minutes depending on your Mac LG External HDD Manual ...

Page 11: ...ead the license agreement in detail 4 If users accept the agreement please click Agree to install 5 Please setup the installing pathway and then click Install to next 6 The installation is completed please click OK to exit 7 PCClone EX icon will displays in the notification area after setup users can double click the icon or press the right key of the mouse to execute PCClone EX Lite Warning 11 So...

Page 12: ...mums up to 4 TB 4000GB Attention all data in external HDD will be deleted if you use this function 12 FAT32 Format Utility 1 Please plug external HDD and turn on the computer 2 Click Start All programs PCClone EX FNet FAT32 Format 3 Confirm the USB Device and Drive to Format in the FAT32 Format Utility and then press start 4 Tick Quick Format and click Start for executing Attention all data in ext...

Page 13: ...uick Launch File Manager PCClone EX Lite Manager function is the same as Windows Explorer PC users can directly drag the files forward and backward between the fixed device USB device It is convenient for users who manage or check their files without clicking the icon of Windows Explorer or My Computer LG External HDD Manual ...

Page 14: ...k File Backup 1 Please plug the external HDD into PC 2 Execute PCClone EX Lite 3 Go on PCClone EX Lite Quick Launch Screen 4 Click File Backup 5 Appearing a dialog screen please click OK to backup 6 When backup is in progress the widow shows progress and proceed time 7 When backup is done click OK for backup finish The file backup has been successfully through PCClone EX Lite into external HDD LG ...

Page 15: ... the power 2 Execute PCClone EX Lite 3 Click File backup 4 Select folders drives from the fix device 5 Set one of USB devices for backup Please refer to Setup and then set some options for the first time using 1 File Backup 2 File Restore 6 Select Backup and press OK to start LG External HDD Manual ...

Page 16: ...press OK 8 The selected folders have been moved from the fixed devise to the USB device successfully 9 There is a hidden root directory F FNet in the USB device all the file backups are kept in there Be careful don t delete it carelessly LG External HDD Manual ...

Page 17: ...Click Restore then press OK to start 7 When Restore is finished please press OK Erase File Backup 1 Please plug external HDD 2 Execute PCClone EX Lite 3 Go on PCClone EX Lite screen 4 Select the File backup of USB Device then right click the mouse to click Delete select Files all select files in the USB device will be deleted 5 Otherwise delete the root directory F FNet directly it will also work ...

Page 18: ...e other one is Discard this function duplicates all data OS from your PC to the external HDD Confirmation When users back up using their hot key a default dialog box will pop up to asking for confirmation If users want to backup directly please cancel the default Concerning PCClone EX Lite spec please click the icon of PCClone EX Lite on the right side of upper corner of the screen or right click ...

Page 19: ...sappeared Solution Connect all USB Y cables connect directly to the rear of the PC 6 Data in external HDD is lost Data may be lost when running Disk Defragmenter or Scan Disk with Precise Data may be lost due to shock when the external HDD is operating Data opened after a fast format may be lost 7 The Hi Speed USB device is connected to a Non Hi Speed USB hub message is displayed This message is d...

Page 20: ...LG Service Site 20 LG External HDD Manual ...

Page 21: ...LG Service Site 21 LG External HDD Manual ...

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