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Symptoms

Possible Causes & Solution

The indoor unit is 

still operating even 

when the unit has 

been turned off.

The Auto Clean function is being operated.

 

Allow the Auto Clean function to continue since it removes any remaining 

moisture inside the indoor unit. If you do not want this feature, you can 

turn the unit off.

The air outlet on the 

indoor unit is 

discharging mist.

The cooled air from the air conditioner makes mist.

 

When the room temperature decreases, this phenomenon will disappear.

Water leaks from the 

outdoor unit.

In the heating operations, condensed water drops from the heat 

exchanger.

 

This symptom requires installing a drain hose under the base pan. 

Contact the installer.

There is noise or 

vibration.

A clicking sound can be heard when the unit starts or stops due to 

movement of the reversing valve. 

Creaking sound: The plastic parts of the indoor unit creak when they 

shrink or expand due to sudden temperature changes. 

Flowing or Blowing sound: This is the flow of refrigerant through the 

air conditioner.

 

These are normal symptoms. The noise will stop.

The indoor unit 

gives off an odor.

Odors (such as cigarette smoke) may be absorbed into the indoor 

unit and discharged with airflow.

 

If the smell does not disappear, you need to wash the filter. If this does 

not work, contact the service center to clean your heat exchanger.

The air conditioner 

does not emit warm 

air.

When Heating Mode starts, the vane is almost closed, and no air 

comes out, even though the outdoor unit is operating.

 

This symptom is normal. Please wait until the unit has generated enough 

warm air to blow through the indoor unit.

The outdoor unit is in Defrosting Mode.

 

In Heating Mode, ice/frost is built up on the coils when the outside 

temperature falls. This function removes a layer of frost on the coil, and it 

should finish in approximately 15 minutes.

Outside temperature is too low.

 

The heating effect may not be sufficient.

Summary of Contents for HSN09APX

Page 1: ...right 2021 LG Electronics Inc All Rights Reserved TYPE WALL MOUNTED MFL69781207 Rev 02_042921 EN ENGLISH Read this owner s manual thoroughly before operating the appliance and keep it handy for reference at all times AIR CONDITIONER ...

Page 2: ...he On Off Timer 21 Using the Sleep Function Optional 22 Using the Simple Timer Function Optional 22 Using the Energy Display Function Optional 23 Using the Light Off Function Optional 23 Using the Comfort Air Function Optional 23 Using the Energy Saving Function Optional 24 Using the Energy Control Function Optional 24 Using UVnano Function Optional 25 How to Use Air Purification 26 Checking overa...

Page 3: ...ause serious injury or death CAUTION This indicates that the failure to follow the instructions can cause the minor injury or damage to the product The following symbols are displayed on indoor and outdoor units This symbol indicates that this appliance uses a flammable refrigerant If the refrigerant is leaked and exposure to an external ignition source there is a risk of fire This symbol indicate...

Page 4: ...nstall the air conditioner on an unstable surface or in a place where there is danger of it falling Contact an authorized service center when installing or relocating the air conditioner Install the panel and the cover of the control box safely Do not install the air conditioner in a place where flammable liquids or gases such as gasoline propane paint thinner etc are stored Make sure that the pip...

Page 5: ...tmospheres Operation Be sure to use only those parts listed in the service parts list Never attempt to modify the equipment Make sure that children do not climb on or hit the outdoor unit Dispose of the batteries in a place where there is no danger of fire Use only the refrigerant specified on the air conditioner label Cut off the power supply if there is any noise smell or smoke coming from the a...

Page 6: ... place a heater or other heating appliances near the power cable Do not modify or extend the power cable Scratches or peeling insulation on the power cables may result in fire or electric shock and should be replaced Cut off the power supply immediately in the event of a blackout or a thunderstorm Take care to ensure that power cable could not be pulled out or damaged during operation Do not touch...

Page 7: ...ty procedures and equipped with the proper tools and test instruments Failure to read and follow all instructions in this manual can result in equipment malfunction property damage personal injury and or death The appliance shall be installed in accordance with national wiring regulations When the power cord is to be replaced the replacement work shall be performed by authorized personnel using on...

Page 8: ...all be stored so as to prevent mechanical damage from occurring Unintended use of the appliance or damage to the housing may result in the escape of dangerous UV C radiation UV C radiation may even in little doses cause harm to the eyes and skin This appliance contains a UV C lamp When the appliances are damaged or need to replaced disconnect the power supply and contact the service center Do not ...

Page 9: ...lation or repair Transport the air conditioner with two or more people or use a forklift Install the outdoor unit such that it is protected from direct sunlight Do not place the indoor unit in a place where it is directly exposed to sunlight via the windows Safely dispose of packing materials such as screws nails plastic bag or batteries using proper packaging after installation or repair Install ...

Page 10: ... or plants to the cold or hot wind from the air conditioner for extended periods of time If the leaking battery fluid has been swallowed rinse the inside of the mouth thoroughly and consult a doctor Do not drink the water drained from the air conditioner Do not use the product for special purposes such as preserving foods works of art and etc It is an air conditioner for consumer purposes not a pr...

Page 11: ...f the air conditioner is used for long durations Clean the micro dust filter once a month Dust and impurities collected in the micro dust filter may block the air flow or reduce the unit performance For use in Australia New Zealand This air conditioner is capable of DRM1 DRM2 and DRM3 and complies with standard AS NZS 4755 3 1 Optional Parts and Functions Indoor Unit Outdoor Unit 1 3 2 4 5 6 9 8 7...

Page 12: ...ation 2 Fix the holder by fastening 2 screws firmly with a screwdriver Operating Method Point the remote control towards the signal receiver at the right side of the air conditioner to operate it NOTE The remote control may operate other electronic devices if it is directed towards them Make sure to point the remote control towards the air conditioner signal receiver For proper operation use a sof...

Page 13: ...e ON OFF button of the indoor unit to operate the air conditioner when the remote control is unavailable 1 Open the horizontal vane 2 Press the ON OFF button ON OFF NOTE The stepping motor may be broken if the horizontal vane opens rapidly The fan speed is set to high The feature may be changed according to the type of model The temperature cannot be altered when using this emergency ON OFF button...

Page 14: ...rature in cooling heating or auto changeover mode Mode To select the cooling mode To select the heating mode To select the dehumidification mode To select the fan mode To select the auto changeover auto operation mode Jet Mode To change room temperature quickly Fan Speed To adjust the fan speed Swing Swing To adjust the air flow direction vertically or horizontally NOTE buttons may be changed acco...

Page 15: ...temperature Energy Saving To minimize power consumption Comfort Air To adjust the air flow to deflect wind kW 3 s To set whether or not to display information regarding energy Energy Ctrl To bring the effect of the power saving Comfort Sleep To make a comfortable sleeping environment Diagnosis 5 s To conveniently check maintenance information of a product PM Sensor To check indoor dust status Air ...

Page 16: ...m temperature and prevent objects in the room from freezing To scare away a mosquito To remove moisture generated inside the indoor unit To make a comfortable sleeping environment Reset To initialize the remote control settings NOTE Some functions may not be supported depending on the model buttons may be changed according to the type of model Press the Set Cancel button to operate the selected Fu...

Page 17: ...ding to the type of model If you press and hold the ON OFF button for 3 5 seconds instead of 6 seconds the unit will switch to the test operation In the test operation the unit blows out strong cooling air for 18 minutes and then returns to factory default settings Using the Mode Function This function allows you to select the desired function Cooling Only Model Cooling Mode Auto Operation AI Mode...

Page 18: ...et temperature at 2 C 1 Turn the appliance on 2 Press Mode button repeatedly to select the Auto Changeover Mode is displayed on the display screen 3 Press or button to set the desired temperature 4 Press Fan Speed button to adjust the fan speed Dehumidification Mode This mode removes excess moisture from a highly humid environment or during the rainy season in order to prevent mildew from setting ...

Page 19: ...ction allows you to cool indoor air quickly during the summer or warm it quickly during winter Cooling Heating model The Jet Mode function is available with Cooling Heating and Dehumidification Mode Cooling Only model The Jet Mode function is available with Cooling Dehumidification Fan Auto Operation Mode and Air Purification function 1 Turn the appliance on 2 Press Mode button repeatedly to selec...

Page 20: ...tion of the air flow vertically horizontally Press Swing Swing button repeatedly and select the desired direction Select to adjust the direction of the air flow automatically NOTE Adjusting the air flow direction horizontally may not be supported depending on the model Adjusting the air deflector arbitrarily may cause product failure If you restart the air conditioner it starts to operate with the...

Page 21: ...edly The icon below blinks at the bottom of the display screen 2 Press Set Cancel button to cancel the setting Setting the Off Timer 1 Press button repeatedly The icon below blinks at the bottom of the display screen 2 Press or button to select the minutes 3 Press Set Cancel button to finish After setting the timer current time and icon are displayed on the display screen indicating that the desir...

Page 22: ... and Dehumidification Mode the temperature increases by 1 C after 30 minutes and additional 1 C after another 30 minutes for a more comfortable sleep The temperature increases up to 2 C from the preset temperature Although the remark for fan speed on the display screen may be changed the fan speed is adjusted automatically Using the Simple Timer Function Optional This function turns off the air co...

Page 23: ...resets its value Display wattage under 10 kW h with 0 1 kW h unit and display one over 10 kW h with 1 kW h unit The actual power may differ from the power displayed Using the Light Off Function Optional Display Screen Brightness You can set the brightness of the indoor unit display screen Press button and hold it about 3 seconds NOTE Turn on off the Display screen Using the Comfort Air Function Op...

Page 24: ...nce on 2 Press Energy Ctrl button Press Energy Ctrl button repeatedly to select each step NOTE 1 step The power Input is decreased by 20 compared to rated power input is displayed on the display screen 2 step The power Input is decreased by 40 compared to rated power input is displayed on the display screen 3 step Optional The power Input is decreased by 60 compared to rated power input is display...

Page 25: ...S JA LTPL G35U275GS TWA CUD7GF1A Press Jet Mode button and hold it about 3 seconds NOTE UV is displayed on some indoor units depending on the model The UV LED operates at regular intervals to keep the fan clean The UVnano function stops when the air conditioner is turned off When Auto Clean Function starts UVnano Function works together to keep the fan clean This function is disabled with Heating ...

Page 26: ...metal objects near the appliance Static electricity may be generated by anion created from dust collection ionizer NOTE Air purification single operation is the operation with low energy consumption During air purification single operation wind direction function can be used but temperature control function cannot be used During cooling operation or dehumidification operation if you want air purif...

Page 27: ...ng apparatus sprays etc are used fine dust concentration may change You can check cleanliness only when the air conditioner is in operation state Dust concentration display value may be different from the actual dust concentration and it may display different cleanliness color from the actual dust concentration level Guide to dust particles size Fine dust Dust with particle size of 10μm or less Ge...

Page 28: ...s may operate differently from the remote control display Canceling Special Functions 1 Press Func button repeatedly to select the desired function 2 Press Set Cancel button to cancel the function Using the Silent Function This function prevents potential claims by neighbors reducing noise from outdoor units is displayed on the display screen NOTE This function is disabled when you press Mode or E...

Page 29: ... the LH function is in operation Using the Mosquito Away Function This function fans away mosquitos by generating a high frequency wave is displayed on the display screen NOTE You can use this function without turning the air conditioner on is displayed on some indoor units Using the Auto Clean Function In the Cooling and Dehumidification Mode moisture is generated inside the indoor unit This func...

Page 30: ...Wi Fi network If the distance between the appliance and the wireless router is too far the signal strength becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that icon on the control panel is lit The appliance supports 2 4 ...

Page 31: ... a minimum distance of 20 cm from the human body Wireless LAN Module Specifications This appliance is equipped with only one of the following models Model LCW 003 Frequency Range 2412 MHz 2472 MHz Output Power Max IEEE 802 11b 18 37 dBm IEEE 802 11g 17 67 dBm IEEE 802 11n 17 67 dBm Model LCW 007 Frequency Range 2412 MHz 2472 MHz Output Power Max IEEE 802 11b 17 59 dBm IEEE 802 11g 17 39 dBm IEEE 8...

Page 32: ...tions provided in the LG ThinQ application Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Plug the power plug in the outlet properly 2 Place the mouthpiece of your smartp...

Page 33: ... regularly to maintain optimal performance and to prevent possible breakdown Dry the air conditioner in Fan mode for 3 to 4 hours and disconnect the power There may be internal damage if moisture is left in its components Before using the air conditioner again dry the inner components of the air conditioner in Fan mode for 3 to 4 hours This will help to remove the odor generated from moisture Micr...

Page 34: ...the heat exchanger coils and the panel vents Consult with technician Once a year Have a professional clean the fan Once a year Have a professional clean the condensate drain pan Once a year Have a professional verify that all the fan assembly is firmly tightened Once a year Clean the electric components with air Once a year NOTE Never use water that is higher than 40 C when you clean the filters I...

Page 35: ...r with water Assemble the Micro Dust Filter 1 Turn off the power to the unit 2 Hold the ionizer lift it up slightly And then insert the hooks of the micro dust filter into the front cover 3 Push down hooks to assemble the micro dust filter 4 Check the side of the front cover for correct assembly of the micro dust filter NOTE The micro dust filter can be broken when it is bent When the micro dust f...

Page 36: ...ing air conditioner without filter causes performance degradation and failure of the air conditioner Do not disassemble Triple filter itself and prevent damage or deformation of it It may cause no operation of the product or failure by abnormal operation When you replace the filter be careful not to drop it under the product For safety before cleaning or replacement turn off the product power and ...

Page 37: ...le the Micro dust filter 7 Check the side of the front cover for correct assembly of the Micro dust filter NOTE The feature and location of Allergy filter may vary according to the type of model Clean the PM1 0 Sensor 1 Open the PM1 0 sensor cover on the side of the product 2 Put a little water on a cotton swab wipe the lens and wipe again it with a dry cotton swab to remove the moisture NOTE It i...

Page 38: ...breaker safety ground or a fuse is not operated properly Turn off the air conditioner switch OFF or disconnect the power supply and contact the service center The unit generates an error code from its self diagnosis Turn off the air conditioner switch OFF or disconnect the power supply and contact the service center The air conditioner does not work The air conditioner is unplugged Check whether t...

Page 39: ... burners while the air conditioner is in operation Fan Mode is selected During Fan Mode air blows from the air conditioner without cooling or heating the indoor air Switch the operation mode to cooling operation Outside temperature is too high The cooling effect may not be sufficient The fan speed cannot be adjusted The Jet Mode or Auto Operation Mode is selected In some operation modes you cannot...

Page 40: ... the indoor unit creak when they shrink or expand due to sudden temperature changes Flowing or Blowing sound This is the flow of refrigerant through the air conditioner These are normal symptoms The noise will stop The indoor unit gives off an odor Odors such as cigarette smoke may be absorbed into the indoor unit and discharged with airflow If the smell does not disappear you need to wash the fil...

Page 41: ...he Wi Fi that you are trying to connect to is incorrect Find the Wi Fi network connected to your smartphone and remove it then register your appliance on LG ThinQ Mobile data for your smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a comb...

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