LG GTF925PZPZD, Owner'S Manual

Page: 34 / 563

34
EN
Symptoms Reason Solution
Your home
appliance and
smartphone is
not connected to
the Wi-Fi
network.
The password for the Wi-Fi
that you are trying to connect
to is incorrect.
•
Find the Wi-Fi network connected to your
smartphone and remove it, then register
your appliance on LG SmartThinQ
Mobile data for your
smartphone is turned on.
• Turn off the
Mobile data
of your
smartphone and register the appliance
using the Wi-Fi network.
The wireless network name
(SSID) is set incorrectly.
• The wireless network name (SSID) should
be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4
GHz.
• Only a 2.4 GHz router frequency is
supported. Set the wireless router to 2.4
GHz and connect the appliance to the
wireless router. To check the router
frequency, check with your Internet
service provider or the router
manufacturer.
The distance between the
appliance and the router is too
far.
•
If the distance between the appliance and
the router is too far, the signal may be
weak and the connection may not be
configured correctly. Move the location of
the router so that it is closer to the
appliance.