Care and maintenance
34
Occurrence
Possible cause
Solution
Odours in
refrigerator
Interior needs to be cleaned.
Clean interior with sponge,warm water and
baking soda.
Food with strong odour is in the
refrigerator.
Cover food completely.
Some containers and wrapping
materials produce odours.
Use a different container or brand of wrapping
materials.
Opening/Closing
of doors/Drawers
Door(s) will not
close.
Food package is keeping door open.
Move packages that keep door from closing.
Door was closed too hard, causing
other door to open slightly.
Close both doors gently.
Refrigerator is not level. It rocks on
the floor when it is moved slightly.
Adjust the height adjusting screw.
Floor is uneven or weak. Refrigerator
rocks on the floor when it is moved
slightly.
Be sure floor is level and can adequately
support refrigerator. Contact carpenter to
correct sagging or sloping floor. It is normal for
the refrigerator to have a slight lean
backwards.
Refrigerator is touching wall or
cabinets.
Move refrigerator.
Drawers are
difficult to move.
Food is touching shelf on top of the
drawer.
Keep less food in drawer.
Track that drawer slides on is dirty.
Clean drawer and track.
Dispenser
Dispenser will
not dispense ice
Ice storage bin is empty.
When the first supply of ice is dropped into the
bin, the dispenser should operate.
Freezer temperature is set too warm.
Turn the freezer control to a higher setting so
that ice cubes will be made.
When the first supply of ice is made, the
dispenser should operate.
Household water line valve is not
open.
Open household water line valve and allow
sufficient time for ice to be made.
When ice is made, dispenser should operate.
Refrigerator or freezer door is not
closed.
Be sure both doors are closed.
Occurrence
Possible cause
Solution
Sound and noise
Louder sound
levels when
refrigerator is on.
Today’s refrigerators have increased
storage capacity and maintain more
even temperatures.
It is normal for sound levels to be higher.
Louder sound
levels when
compressor
comes on.
Refrigerator operates at higher
pressures during the start of the ON
cycle.
This is normal. The sound will level off as the
refrigerator continues to run.
Vibrating or
rattling noise.
Floor is uneven or weak. Refrigerator
rocks on the floor when it is moved
slightly.
Be sure floor is level and solid and can
adequately support refrigerator.
Refrigerator control is set too cold.
See above solution.
Items placed on the top of the
refrigerator are vibrating.
Remove items.
Dishes are vibrating on the shelves in
the refrigerator.
It is normal for dishes to vibrate slightly. Move
dishes slightly. Make sure refrigerator is level
and firmly set on floor. It is normal for the
refrigerator to have a slight lean backwards.
Refrigerator is touching wall or
cabinets.
Move refrigerator so that it does not touch the
wall or refrigerator.
Water/Moisture/
Ice inside
refrigerator
Moisture collects
on the inside
walls of the
refrigerator.
The weather is hot and humid which
increases the rate of frost buildup and
internal sweating.
This is normal.
Door is slightly open.
See problem section opening/closing of doors.
Door is opened too often or too long.
Open the door less often.
Water/Moisture/
Ice outside
refrigerator
Moisture forms
on the outside of
the refrigerator
or between
doors.
Weather is humid.
This is normal in humid weather.
When humidity is lower, the moisture should
disappear.
Door is slightly open,causing cold air
from the inside the refrigerator to
meet warm air from the outside.
This time, close the door completely.
