LG GSJV71MCTE Owner'S Manual Download

Page: 48 / 64

TROUBLESHOOTING

Parts & Features

Noises

There is water inside or

outside of the

appliance.

Is there water leakage around the appliance?

• Check if the water has leaked from a sink or another place.

Is there water on the bottom of the appliance?

• Check if the water is from the thawed frozen food or a broken or dropped

container.

Symptoms

Possible Cause & Solution

The appliance door is

not closed tightly.

Is the appliance leaning forward?

• Adjust the front feet to raise the front side slightly.

Were the shelves properly assembled?

• Refit the shelves if needed.

Did you close the door with excessive force?

• If you apply too much force or speed when closing the door, it may remain

briefly open before closing. Make sure that you do not slam the door

closed. Close the door gently.

It is difficult to open

the appliance door.

Did you open the door right after you closed it?

• If you try to open the appliance door within one minute after you closed it,

you may have difficulties because of the pressure inside the appliance. Try

to open the appliance door again in a few minutes so that the internal

pressure stabilizes.

The inside lamp in the

appliance does not

turn on.

Lamp failure

• Close the door and re-open. If the lamp does not turn on, please contact

the LG Electronics customer information centre. Do not attempt removal

of the lamp.

Symptoms

Possible Cause & Solution

The appliance is noisy

and generates

abnormal sounds.

Is the appliance installed on a weak floor or improperly levelled?

• Install the appliance on a solid and flat area.

Does the rear of the appliance touch the wall?

• Adjust the installation position to allow enough clearance around the

appliance.

Symptoms

Possible Cause & Solution

Summary of Contents for GSJV71MCTE

Page 1: ...refully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL71798701 Rev 05_052422 www lg com Copyright 2021 2022 LG Electronics Inc All Rights Reserved ...

Page 2: ...nstallation 12 Removing the Fridge and Freezer Door 13 Connecting the Water Line 15 Levelling and Door Alignment 16 Turning on the Power 18 Moving the Appliance for Relocation 18 OPERATION Before Use 19 Product Features 22 Control Panel 26 Ice and Water Dispenser 29 Automatic Icemaker 31 InstaView 33 Door in Door 34 Drawer 34 Shelf 35 Door Basket 36 SMART FUNCTIONS LG ThinQ Application 37 Smart Di...

Page 3: ...TROUBLESHOOTING Before Calling for Service 44 APPENDIX CARING FOR THE ENVIRONMENT 52 ...

Page 4: ...can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the This symbol is displayed to indicate matters and operations that can cause risk R...

Page 5: ...houses and by clients in hotels motels and other residential type environments bed and breakfast type environments catering and similar non retail applications This refrigerating appliance is not intended to be used as a built in appliance This appliance contains a small amount of isobutane refrigerant R600a but it is also combustible When transporting and installing the appliance care should be t...

Page 6: ...mechanical devices or other means to accelerate the defrosting process Do not use a hair drier to dry the inside of the appliance or place a candle inside to remove the odours Do not use electrical appliances inside the refrigerator Make sure not to get a body part such as a hand or foot stuck while moving the appliance Disconnect the power cord before cleaning the appliance interior or exterior D...

Page 7: ...y two or more people holding the appliance securely Install the appliance on a firm and level floor Do not install the appliance in a damp and dusty place Do not install or store the appliance in any outdoor area or any area that is subject to weathering conditions such as direct sunlight wind rain or temperatures below freezing Do not place the appliance in direct sunlight or expose it to the hea...

Page 8: ...ble mounted The appliance should be connected to a dedicated power line which is separately fused Do not use a multi socket outlet which is not properly grounded portable In case of using a properly grounded multi socket outlet portable use the multi socket outlet with the current capacity of the power cord rating or higher and use the multi socket outlet only for the appliance Dispose of all pack...

Page 9: ...ide the appliance can cause suffocation Do not put animals such as pets into the appliance Do not place heavy or fragile objects containers filled with liquid combustible substances flammable objects such as candles lamps etc or heating devices such as stoves heaters etc on the appliance Do not place any electronic appliance such as heater and mobile phone inside the appliance If there is a gas le...

Page 10: ... circuit is fully efficient Operation Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands It may cause frostbite Do not place glass containers bottles or cans especially those containing carbonated drinks in the freezer compartment shelves or ice bin that will be exposed to temperatures below freezing The tempered glass on the front side of the appliance d...

Page 11: ...e door or door in door Maintenance This appliance is equipped with maintenance free LED interior light Do not remove cover or LED lamp in any attempt to repair or change it Contact an LG Electronics customer information centre Do not clean glass shelves or covers with warm water when they are cold They may shatter if exposed to sudden temperature changes Do not insert the shelves upside down The s...

Page 12: ...ned to operate within a limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient tempera...

Page 13: ...ing the doors or cleaning the appliance Failure to follow these instructions may result in death fire or electric shock Removing the Freezer Door 1 The water supply line is connected to the top right part in the back of the appliance Hold the water supply connection and gently push the collet a to detach the water supply line Unscrew the cover b 2 Remove the screw from the hinge cover at the top o...

Page 14: ...bly CAUTION Place the door on a non scratching surface with the inner side facing up Removing the Fridge Door 1 Disconnect all wire harnesses a NOTE The number of wire harnesses may vary depending on the model 2 Rotate the hinge lever b clockwise Lift the top hinge c free of the hinge lever latch d CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall ...

Page 15: ...etween 138kPa and 827kPa is recommended for the optimal operation of the water dispenser If the refrigerator is installed in an area with low water pressure below 138 kPa you can install a booster pump to compensate for the low pressure If a reverse osmosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system needs to be a minimum of 138 k...

Page 16: ... safety device according to EN 1717 to avoid drinking water pollution through water backflow To be sure please ask your installer In case water tap is without backflow prevention valve according to EN 1717 you have to use an extra backflow prevention valve compliant with German drinking water ordinance between water tap and water inlet hose Checking the Water Connection 1 Turn on the water supply ...

Page 17: ...doors may not be possible when the floor is not leveled or is of weak or poor construction The refrigerator is heavy and should be installed on a rigid and solid surface Some timber flooring may cause levelling difficulties if it flexes excessively Door Alignment for Freezer and Fridge Door If the door of the appliance is not level adjust the difference in the height of appliance door 1 Open the d...

Page 18: ... plug to the outlet wait 3 or 4 hours before you put food into the appliance If you add food before the appliance has cooled completely your food may spoil To turn off the appliance disconnect the power plug from the socket outlet Moving the Appliance for Relocation Preparing for Relocation 1 Remove all food from inside the appliance 2 Pull the power plug out insert and fix it into the power plug ...

Page 19: ...freezer door is open for a long time or opens very frequently When the power goes out for a long period of time When larger amounts of hot food are placed into the freezer Turning off the Alarm Press the Freezer button until the alarm stops ringing Failure Detection The appliance can automatically detect problems during the operation NOTE If a problem is detected the appliance may not operate and ...

Page 20: ... hot food is placed inside the internal temperature of the appliance can increase and negatively affect other foods stored in the appliance If you set an excessively low temperature for food it may become frozen Do not set a temperature lower than the required temperature for the food to be stored correctly If there are chill compartments in the appliance do not store vegetables and fruits with hi...

Page 21: ...awer can be used to store ice and food from 12 C to 18 C for short periods Two star frozen food compartments are suitable for storing pre frozen food storing or making icecream and making ice cubes Two star compartments are not suitable for the freezing of fresh food ...

Page 22: ...rior 1 This feature is only available on some models a Door in Door 1 This is a convenient storage area for frequently used items that require easy access b Door in Door Lever 1 Opens Door in Door c InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to commonly used food items ...

Page 23: ...SH Interior Two Star a 1 This feature is only available on some models Door in Door Model InstaView Door in Door Model a LED Lamp The LED lamps inside the appliance light up when you open the door b Temperature Sensor 1 ...

Page 24: ...kets at the bottom are not 2 star compartment according to old energy labeling regulation EU 2010 1060 f Freezer Drawer Stores frozen food for longer storage NOTE The bottom drawer is not 2 star compartment according to new energy labeling regulation EU 2019 2016 g Fridge Shelf Stores refrigerated foods and fresh foods Stores the foods with higher moisture content at the front of the shelf The act...

Page 25: ...le n Egg Box 1 Stores eggs Do not use it as the ice bin or place it on the shelf on top of the fridge or the vegetable drawer o Bottom Drawer Cover This is the bottom drawer cover CAUTION Do not store any items at the front of the bottom shelf The items may fall and cause an injury or appliance damage p Craft Icemaker 1 This is where craft ice is automatically produced and stored ...

Page 26: ...26 OPERATION Control Panel The actual control panel may differ from model to model Control Panel and Functions 1 This feature is only available on some models Control Panel ...

Page 27: ...e Press this button to activate it manually NOTE This function will momentarily stop each time the Water button is pressed if it is in operation and will resume the function after 1 hour This function runs automatically for 10 minutes every hour without pressing the Self Care button When UV clean function is activated the LED on the dispenser control panel lights up UVnano is a compound word deriv...

Page 28: ...r ice select the 3 ICE mode To change the Craft Ice mode 1 Press the Craft Ice button and the current mode appears 2 Press the Craft Ice button repeatedly to select a desired Craft Ice mode 3 After 5 seconds of idle time the last mode set will be saved and the display will return to normal l Water Ice Type 1 Select the desired dispenser mode from the buttons on the dispenser control panel Press th...

Page 29: ...se the door the selected item will continue to be dispensed If the cup rim is small water may splash out of the glass or miss it completely Use a cup with a rim of over 68 mm in diameter when dispensing water cubed ice or crushed ice When the ice maker produces smaller ice cubes or the cubes become lumped together the amount of water supplied to the ice maker may be low due to insufficient water i...

Page 30: ...dispenser tank 3 Fill with bottle filtered or clean filtered water up to the reference line indicated inside the water dispenser tank Total capacity 4 ℓ 4 After filling with water close the cover or cap of the water dispenser tank 5 Refit the water dispenser tank on the fridge shelf WARNING Fill with potable water only into icemaker or dispenser water tank Do not fill the water tank with drinks ot...

Page 31: ...they may clump together and may not be separated easily In such a case empty the ice bin and allow fresh ice to be made CAUTION It is normal for milky or cloudy water to be dispensed after replacing the water filter This air in the water will clear eventually and is safe to drink The first ice and water dispensed may include particles or odour from the water supply line or the water tank If discol...

Page 32: ...bles If the water pressure is less than 20 psi 138 kPa or a reverse osmosis system is used the shape of the ice may vary The ice may look cloudy depending on the water quality in the installation location and the operating conditions Throw away any shards of ice you may find in the ice bin as they may stick to the ice stored in the ice bin After a short term power outage it will take longer to mak...

Page 33: ...to sensor disruption Turning the Icemaker On Off To turn the automatic icemaker On Off press and hold the Ice On Off button on the control panel for three seconds Normal Sounds You May Hear Keeping the power turned on to the icemaker before the water line is connected can damage the icemaker The icemaker water valve buzzes as the icemaker fills with water If the Ice On Off button is set to On it w...

Page 34: ... slightly moisten a clean cloth with lukewarm water or a glass cleaner Do not spray glass cleaner directly at the glass door Door in Door This feature is only available on some models Using the Door in Door Pull the lever at the bottom of the door upwards until the door in door opens There is plenty of storage space inside the door in door and its surrounding baskets allowing you to store food in ...

Page 35: ...pen before removing and assembling the drawers Shelf CAUTION Glass shelves are heavy Use special care when removing them Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Removing Refitting the Shelf 1 Tilt up the front of the shelf and then lift the shelf straight up 2 Pull the shelf out 3 Mount them in the reverse ...

Page 36: ...36 OPERATION Door Basket Removing Refitting the Door Basket 1 Hold both edges of the basket and remove it by lifting it upward 2 Refit the door baskets in the reverse order of the removal process ...

Page 37: ...oo far the signal strength becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that the Wi Fi indicator on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact y...

Page 38: ... or Registering Another User Press and hold the Wi Fi button for 3 seconds to temporarily turn it off Run the LG ThinQ application and follow the instructions in the application to register the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The Wi Fi indicator will be turned off Wireless LAN Module Specifications Wireless function S W version V 1 0 For c...

Page 39: ...is feature in the menu Follow the instructions provided in the LG ThinQ application Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Press the Lock button to activate the l...

Page 40: ...or the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface staining and tarnishing Cleaning the Interior When removing a she...

Page 41: ...e disposable filter cartridge MUST be replaced every 6 months at the rated capacity or if a noticeable reduction in flow rate occurs Where a backflow prevention device is installed on a water system a device for controlling pressure due to thermal expansion must be installed Ensure all tubing and fittings are secure and free of leaks NOTE While the testing was performed under standard laboratory c...

Page 42: ... fitler making sure the end is fully sealed 4 Insert the screw cap until the colored line in the water filter is no longer visible 5 Press and hold the Water Filter button for three seconds That resets the Replacement Filter icon The new water filter has been activated 6 Dispense water for approximately 5 minutes to remove trapped air and contaminants from the system CAUTION Failure to replace fil...

Page 43: ...d then take it out 4 Dry the air filter by using a hair dryer or by leaving it in the sunlight A natural palm wood powder is used for the air filter to increase deodorizing performance Even if it falls off it is not harmful Wipe it off with a towel or cloth CAUTION Do not wash the air filter with water ...

Page 44: ...ice maker switch or the automatic icemaker button on the control panel to ON Press I on the automatic icemaker switch or set ON for the automatic icemaker button on the control panel For more details on how to use visit LG Electronics website or use your smart device Is the temperature of the freezer compartment set too high If the set temperature is too warm ice will be produced slowly or not at ...

Page 45: ...of water different when comparing it with the taste of water from the previous water purifier Has the purified water or cold water not been used for an extended period of time Has it been a long time since you installed and replaced the filter If an expired filter is used the purification performance may decline It is recommended to replace the filter according to the filter replacement period Hav...

Page 46: ...to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects Did you store hot food without cooling it first Cool the hot food first before putting it in the fridge or freezer compartment Did you put in too much food Maintain an appropriate space between f...

Page 47: ...od first before putting it in the fridge or freezer compartment Is the air entry or exit of the freezer compartment blocked Make sure that air entry or exit is not blocked so that the air can circulate inside Is the freezer compartment overfilled Maintain an appropriate space between items Frost or condensation has formed inside or outside the appliance Did you open and close the appliance door fr...

Page 48: ...closed Close the door gently It is difficult to open the appliance door Did you open the door right after you closed it If you try to open the appliance door within one minute after you closed it you may have difficulties because of the pressure inside the appliance Try to open the appliance door again in a few minutes so that the internal pressure stabilizes The inside lamp in the appliance does ...

Page 49: ... weak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with linear compressor was moved while operating Normal operation If the compressor does not stop rattling after three minutes turn the power to the appliance off and then on again Whooshing noises Evaporator fan motor is circulating air through the fridge and freezer compartments Normal Operation Air is...

Page 50: ...L database Keep the energy label for reference and all other documents supplied with the appliance valid from 1st March 2021 Symptoms Possible Cause Solution Your home appliance and smartphone are not connected to the Wi Fi network The password for the Wi Fi that you are trying to connect to is incorrect Find the Wi Fi network connected to your smartphone and remove it then register your appliance...

Page 51: ...51 TROUBLESHOOTING ENGLISH The model name can be found on the rating label of the appliance This product contains a light source of energy efficiency class G ...

Page 52: ...атяване на негативните последствия за околната среда и човешкото здраве Вашият стар уред може да съдържа части за многократна употреба които биха могли да бъдат използвани за ремонт на други продукти както и други ценни материали които могат да бъдат рециклирани с цел запазване на ограничените ресурси x Можете да занесете Вашия уред или в магазина от който сте го закупили или можете да се свържете...

Page 53: ... können gefährliche Substanzen enthalten die eine korrekte Entsorgung dieser Altgeräte erforderlich machen um schädliche Auswirkungen auf die Umwelt und die menschliche Gesundheit zu vermeiden Ihre ausgedienten Geräte können wiederverwendbare Teile enthalten mit denen möglicherweise andere Produkte repariert werden können aber auch sonstige wertvolle Materialien enthalten die zur Schonung knapper ...

Page 54: ...tiguo aparato ayudará a evitar posibles consecuencias negativas para el medio ambiente y para la salud humana El antiguo aparato puede contener piezas reutilizables que podrían utilizarse para reparar otros productos y otros materiales valiosos que pueden reciclarse para conservar los recursos limitados Este producto contiene pilas y o acumuladores Siempre que no sea necesaria la intervención de u...

Page 55: ...ration d autres produits ainsi que des matériaux précieux pouvant être recyclés pour préserver les ressources de la planète x Vous pouvez rapporter votre appareil au commerçant qui vous l a vendu ou contacter votre collectivité locale pour connaitre les points de collecte de votre EEE Vous trouverez également des informations à jour concernant votre pays en allant sur www quefairedemesdechets fr H...

Page 56: ...a nuova di tipo equivalente Si prega di informarsi previamente presso il punto vendita prescelto circa tale ultima modalità di conferimento dell apparecchiatura a fine vita x Il corretto smaltimento dell unità obsoleta contribuisce a prevenire possibili conseguenze negative sulla salute degli individui e sull ambiente Una gestione responsabile del fine vita delle apparecchiature elettriche ed elet...

Page 57: ...n elektronische producten WEEE afzonderlijk van het huishoudelijke afval moeten worden verwijderd x Oude elektrische producten kunnen gevaarlijke stoffen bevatten dus een juiste verwijdering van uw oude apparaat helpt bij het voorkomen van mogelijke negatieve gevolgen voor het milieu en de volksgezondheid Uw oude apparaat kan herbruikbare onderdelen bevatten die gebruikt zouden kunnen worden voor ...

Page 58: ...gosas pelo que a eliminação correta do seu aparelho usado pode contribuir para evitar potenciais danos para o ambiente e saúde humana O seu aparelho usado pode conter peças reutilizáveis que podem ser usadas para reparar outros aparelhos e materiais úteis que podem ser reciclados para preservar os recursos limitados x Pode levar o seu aparelho à loja onde o adquiriu ou contactar a sua entidade loc...

Page 59: ...ktronske izdelke OEEI odstranjevati ločeno od ostalih komunalnih odpadkov x Odpadni električni izdelki lahko vsebujejo nevarne snovi zato s pravilnim odstranjevanjem starega aparata pripomorete k preprečevanju morebitnih negativnih vplivov na okolje in zdravje ljudi Vaš stari aparat lahko vsebuje dele ki bi jih bilo mogoče uporabiti za popravilo drugih izdelkov in druge dragocene materiale ki jih ...

Page 60: ...laganje ovog otpada Za najnovije informacije za Vašu zemlju molimo Vas da pogledate web stranicu www lg com global recycling SVENSKA Kassera den gamla apparaten x Den överkorsade soptunnesymbolen indikerar att elektroniskt och elektriskt avfall WEEE ska kasseras separat från hushållsavfallet och lämnas in till av kommunen anvisat ställe för återvinning x Gamla elektroniska och elektriska produkter...

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LG GSJV71MCTE, Owner'S Manual

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