LG GS65WPPK Owner'S Manual Download Page 38

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TROUBLESHOOTING

TROUBLESHOOTING

Before Calling for Service

Ice & Water

Symptoms

Possible Cause & Solution

The automatic

icemaker does not

produce ice or

produces a small

amount of ice.

Did you install the appliance recently?

• The ice maker produces ice normally when approximately 48 hours have

passed after the appliance is installed.

• If the fridge compartment temperature is too cold, the water filter can

freeze and block the water flow to the ice maker.

Did you connect the water supply pipe to the appliance and open the

supply valve?

• Connect the water supply pipe to the appliance and open the supply valve

completely.

Is the water supply hose bent?

• If the water supply hose is bent, the water flow could be compromised.

Have you dispensed a large amount of ice recently?

• It takes approximately 24 hours to produce more ice in the automatic

icemaker. Please wait.

Did you set the ice maker switch or the automatic icemaker button on

the control panel to ON?

• Press I on the automatic icemaker switch or set

for the automatic

icemaker button on the control panel. (For more details on how to use, visit

LG Electronics website or use your smart device.)

Is the temperature of the freezer compartment set too high?

• If the set temperature is too warm, ice will be produced slowly or not at all.

Set the Freezer temperature to -18 °C for normal operation of the

automatic icemaker.

Have you been opening the appliance door frequently?

• If you open the appliance door frequently, cold air will escape, lowering

the speed of ice production. Do not open and close the appliance door

frequently.

Is the appliance door completely closed?

• If the appliance door is not completely closed, the temperature of the

freezer compartment will increase, slowing down the ice production

speed. Close the appliance door completely.

global_main.book.book Page 38 Friday, October 1, 2021 4:43 PM

Summary of Contents for GS65WPPK

Page 1: ...ill simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH www lg com Copyright 2021 LG Electronics Inc All Rights Reserved global_main book book Page 1 Friday October 1 2021 4 43 PM ...

Page 2: ... the Fridge and Freezer Door 13 Connecting the Water Line 15 Levelling and Door Alignment 16 Turning on the Power 18 Moving the Appliance for Relocation 18 OPERATION Before Use 19 Product Features 22 Control Panel 25 Ice and Water Dispenser 26 Automatic Icemaker 28 Door in Door 30 Drawer 31 Shelf 31 Door Basket 32 SMART FUNCTIONS LG ThinQ Application 33 Smart Diagnosis 33 MAINTENANCE Cleaning 34 W...

Page 3: ...TROUBLESHOOTING Before Calling for Service 38 global_main book book Page 3 Friday October 1 2021 4 43 PM ...

Page 4: ...liance WARNING WARNING To reduce the risk of explosion fire death electric shock injury or scalding to persons when using this product follow basic precautions including the following This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol carefully and follow the instructions in order to avoid risk WARNING This indicates that the failure to f...

Page 5: ...ance contains a small amount of isobutane refrigerant R600a but it is also combustible When transporting and installing the appliance care should be taken to ensure that no parts of the refrigerating circuit are damaged The refrigerant and insulation blowing gas used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of ...

Page 6: ...oot stuck while moving the appliance Disconnect the power cord before cleaning the appliance interior or exterior Do not spray water or inflammable substances toothpaste alcohol thinner benzene flammable liquid abrasive etc over the interior or exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material ...

Page 7: ...as direct sunlight wind rain or temperatures below freezing Do not place the appliance in direct sunlight or expose it to the heat from heating appliances such as stoves or heaters Be careful not to expose the rear of the appliance when installing Install the appliance in a place where it is easy to unplug the power plug of the appliance Be careful not to let the appliance door fall during assembl...

Page 8: ... dedicated power line which is separately fused Do not use a multi socket outlet which is not properly grounded portable In case of using a properly grounded multi socket outlet portable use the multi socket outlet with the current capacity of the power cord rating or higher and use the multi socket outlet only for the appliance Operation Do not use the appliance for any purpose storage of medical...

Page 9: ...stances flammable objects such as candles lamps etc or heating devices such as stoves heaters etc on the appliance Do not place any electronic appliance such as heater and mobile phone inside the appliance If there is a gas leakage isobutane propane natural gas etc do not touch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Alth...

Page 10: ...he freezer compartment shelves or ice bin that will be exposed to temperatures below freezing The tempered glass on the front side of the appliance door or the shelves can be damaged by an impact If it is broken do not touch it with hands Do not hang from the appliance doors storage room shelf or climb up into it Do not store an excessive amount of water bottles or containers for side dishes on th...

Page 11: ...ntact an LG Electronics customer information centre Do not clean glass shelves or covers with warm water when they are cold They may shatter if exposed to sudden temperature changes Do not insert the shelves upside down The shelves may fall To remove frost from the appliance contact an LG Electronics customer information centre Dispose of the ice inside the ice bin in the freezer compartment durin...

Page 12: ...d range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC and 43 ºC S...

Page 13: ...appliance Failure to follow these instructions may result in death fire or electric shock Removing the Freezer Door 1 The water supply line is connected to the top right part in the back of the appliance Hold the water supply connection and gently push the collet a to detach the water supply line Unscrew the cover b 2 Remove the screw from the hinge cover at the top of the appliance Lift the hook ...

Page 14: ...a non scratching surface with the inner side facing up Removing the Fridge Door 1 Disconnect all wire harnesses a NOTE The number of wire harnesses may vary depending on the model 2 Rotate the hinge lever b clockwise Lift the top hinge c free of the hinge lever latch d CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall forward It is recommended that...

Page 15: ...ser If the refrigerator is installed in an area with low water pressure below 138 kPa you can install a booster pump to compensate for the low pressure If a reverse osmosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system needs to be a minimum of 138 kPa to 827 kPa 1 4 8 4 kgf cm WARNING Unplug the appliance before carrying out any wor...

Page 16: ... 1717 to avoid drinking water pollution through water backflow To be sure please ask your installer In case water tap is without backflow prevention valve according to EN 1717 you have to use an extra backflow prevention valve compliant with German drinking water ordinance between water tap and water inlet hose Checking the Water Connection 1 Turn on the water supply and switch on the appliance Ca...

Page 17: ... the floor is not leveled or is of weak or poor construction The refrigerator is heavy and should be installed on a rigid and solid surface Some timber flooring may cause levelling difficulties if it flexes excessively Door Alignment for Freezer and Fridge Door If the door of the appliance is not level adjust the difference in the height of appliance door 1 Open the door and use the spanner a to l...

Page 18: ...4 hours before you put food into the appliance If you add food before the appliance has cooled completely your food may spoil To turn off the appliance disconnect the power plug from the socket outlet Moving the Appliance for Relocation Preparing for Relocation 1 Remove all food from inside the appliance 2 Pull the power plug out insert and fix it into the power plug hook at the rear or on top of ...

Page 19: ...rate and an error code is displayed even when any button is pressed If an error code is indicated on the display do not turn off the power Immediately contact the LG Electronics customer information centre and report the error code If you turn off the power the repair technician from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most effici...

Page 20: ... it may become frozen Do not set a temperature lower than the required temperature for the food to be stored correctly If there are chill compartments in the appliance do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last Y...

Page 21: ... food compartments are suitable for storing pre frozen food storing or making icecream and making ice cubes Two star compartments are not suitable for the freezing of fresh food global_main book book Page 21 Friday October 1 2021 4 43 PM ...

Page 22: ...ble on some models a Control Panel Sets the refrigerator temperature and freezer temperature the water filter condition and the dispenser mode b Door in Door 1 This is a convenient storage area for frequently used items that require easy access c Door in Door Lever 1 Opens Door in Door global_main book book Page 22 Friday October 1 2021 4 43 PM ...

Page 23: ...oduced and stored d Freezer Shelf Stores frozen food such as meat fish and ice cream To freeze food items quickly store the food on the left side of the top shelf If you need to store more food store it on the shelves in order starting from the top shelf Food items will freeze most quickly in the zone e Freezer Door Basket Stores small packages of frozen food Do not store ice cream or food which w...

Page 24: ...appliance damage i Snack Drawer 1 Stores small packages of refrigerated foods j Door in Door Compartment 1 Stores commonly used food items such as beverages and snacks k Water Tank 1 Stores water to supply the dispenser It requires manual filling l Fridge Drawer Stores fruits and vegetables to keep fresh for as long as possible m Bottom Drawer Cover This is the bottom drawer cover CAUTION Do not s...

Page 25: ...tion is enabled and disabled in turn each time you press the button This function automatically terminates after a specific period has passed b Freezer Press this button repeatedly to select a desired temperature between 23 C and 15 C The default freezer temperature is 18 C c Fridge Press this button repeatedly to select a desired temperature between 1 C and 7 C The default fridge temperature is 3...

Page 26: ...l temperature inside the appliance The actual temperature inside the appliance depends on the following factors room temperature the amount of food and how often the doors are opened where the appliance is Set the temperatures by considering these factors If there is any finger or skin contacts to the control panel while cleaning it the button function may operate This appliance incorporates an ea...

Page 27: ...ter replacing the water filter This air in the water will eventually clear and is safe to drink during this transition Using the Ice and Water Dispenser Press the dispenser selection button repeatedly until the light above the icon that you want illuminates Press the dispenser paddle a with a glass or other container to dispense cubed ice water or crushed ice Cleaning the Dispenser Cleaning the Ic...

Page 28: ...ced on the appliance correctly If it is not assembled correctly water may leak from the tank into the appliance If there is an insufficient amount of water in the water dispenser tank ice cube size and quantity may be affected and may result in no ice being made If there is no water in the water dispenser tank the cold water and ice dispensing function of the dispenser cannot be used Check if ther...

Page 29: ...tlet A glass held too close to the outlet may prevent ice from dispensing Dispose of the ice inside the ice bin if you go on vacation or if an extended power outage occurs Water from melting ice may drop from the dispenser onto the floor Freezer Icemaker The automatic icemaker can automatically make 40 84 cubes at a time within a 24 hour period if conditions are favorable This amount may vary acco...

Page 30: ...level it may not continue to make ice due to sensor disruption Door in Door This feature is only available on some models Using the Door in Door Pull the lever at the bottom of the door upwards until the door in door opens There is plenty of storage space inside the door in door and its surrounding baskets allowing you to store food in an organized manner CAUTION Do not open the door of the applia...

Page 31: ...re that the fridge doors are fully open before removing and assembling the drawers Shelf CAUTION Glass shelves are heavy Use special care when removing them Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Removing Refitting the Shelf 1 Tilt up the front of the shelf and then lift the shelf straight up 2 Pull the sh...

Page 32: ...moving Refitting the Door Basket 1 Hold both edges of the basket and remove it by lifting it upward 2 Refit the door baskets in the reverse order of the removal process global_main book book Page 32 Friday October 1 2021 4 43 PM ...

Page 33: ... factors such as but not limited to Wi Fi unavailability Wi Fi disconnection local app store policy or app unavailability The feature may be subject to change without prior notice and may have a different form depending on where you are located Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the...

Page 34: ...nd a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface staining and tarnishing Cleaning the Interior When removing a shelf or drawer from inside the appliance remove all stored foo...

Page 35: ...be replaced every 6 months at the rated capacity or if a noticeable reduction in flow rate occurs Where a backflow prevention device is installed on a water system a device for controlling pressure due to thermal expansion must be installed Ensure all tubing and fittings are secure and free of leaks NOTE While the testing was performed under standard laboratory conditions actual performance may va...

Page 36: ... no longer visible 5 Press and hold the Water Filter button for three seconds That resets the Replacement Filter icon The new water filter has been activated 6 Dispense water for approximately 5 minutes to remove trapped air and contaminants from the system CAUTION Failure to replace filters when required or using non LG authorised water filters can cause the filter cartridge to leak and result in...

Page 37: ...it out 4 Dry the deodorizer by using a hair dryer or by leaving it in the sunlight A natural palm wood powder is used for the deodorizer to increase deodorizing performance Even if it falls off it is not harmful Wipe it off with a towel or cloth CAUTION Do not wash the deodorizer with water global_main book book Page 37 Friday October 1 2021 4 43 PM ...

Page 38: ... the automatic icemaker Please wait Did you set the ice maker switch or the automatic icemaker button on the control panel to ON Press I on the automatic icemaker switch or set ON for the automatic icemaker button on the control panel For more details on how to use visit LG Electronics website or use your smart device Is the temperature of the freezer compartment set too high If the set temperatur...

Page 39: ...filter Water tastes strange Is the taste of water different when comparing it with the taste of water from the previous water purifier Has the purified water or cold water not been used for an extended period of time Has it been a long time since you installed and replaced the filter If an expired filter is used the purification performance may decline It is recommended to replace the filter accor...

Page 40: ...liance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects Did you store hot food without cooling it first Cool the hot food first before putting it in the fridge or freezer compartment Did you put in too much food Maintain an appropriate space between food Are the appliance doors co...

Page 41: ...the fridge or freezer compartment Is the air entry or exit of the freezer compartment blocked Make sure that air entry or exit is not blocked so that the air can circulate inside Is the freezer compartment overfilled Maintain an appropriate space between items Frost or condensation has formed inside or outside the appliance Did you open and close the appliance door frequently or is the appliance d...

Page 42: ... too much force or speed when closing the door it may remain briefly open before closing Make sure that you do not slam the door closed Close the door gently It is difficult to open the appliance door Did you open the door right after you closed it If you try to open the appliance door within one minute after you closed it you may have difficulties because of the pressure inside the appliance Try ...

Page 43: ...ng noises Rattling noises may come from the flow of appliance the water line on the back of the unit for plumbed models only or items stored on top of or around the appliance Normal Operation Appliance is not resting evenly on the floor Floor is weak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with linear compressor was moved while operating Normal oper...

Page 44: ...ing a cabinet or wall some of the normal vibrations may make an audible sound To eliminate the noise make sure that the sides and back do not make any contact with any wall or cabinet Symptoms Possible Cause Solution global_main book book Page 44 Friday October 1 2021 4 43 PM ...

Page 45: ...Memo global_main book book Page 45 Friday October 1 2021 4 43 PM ...

Page 46: ...Memo global_main book book Page 46 Friday October 1 2021 4 43 PM ...

Page 47: ...Memo global_main book book Page 47 Friday October 1 2021 4 43 PM ...

Page 48: ...global_main book book Page 45 Friday October 1 2021 4 43 PM ...

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