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37

TROUBLESHOOTiNg

Problem

Possible Causes

Solutions

Frost or ice 
crystals on frozen 
food (inside of 
sealed package).

Condensation from food with a 
high water content has frozen 
inside of the food package. 

This is normal for food items with a high water 
content.

Food has been left in the freezer 
for a long period of time.

Do not store food items with high water content 
in the freezer for a long period of time.

Clicking

The defrost control will click 
when the automatic defrost 
cycle begins and ends. The 
thermostat control (or fridge 
control on some models) will 
also click when cycling on and 
off.

Normal Operation

Rattling

Rattling noises may come from 
the flow of refrigerant, the 
water line on the back of the 
unit, or items stored on top of 
or around the fridge.

Normal Operation

Fridge is not resting solidly on 
the floor.

Floor is weak or uneven or leveling legs need to 
be adjusted. See the Door Alignment section.

Fridge with linear compressor 
was jarred while running.

Normal Operation

Whooshing

Evaporator fan motor is 
circulating air through the fridge 
and freezer compartments. 

Normal Operation

Air is being forced over the 
condenser by the condenser 
fan. 

Normal Operation

Gurgling

Refrigerant flowing through the 
cooling system.

Normal Operation

Popping

Contraction and expansion of 
the inside walls due to changes 
in temperature.

Normal Operation

Sizzling

Water dripping on the defrost 
heater during a defrost cycle.

Normal Operation

Vibrating

If the side or back of the fridge 
is touching a cabinet or wall, 
some of the normal vibrations 
may make an audible sound. 

To eliminate the noise, make sure that the sides 
and back cannot vibrate against any wall or 
cabinet.

Dripping

Water running into the drain pan 
during the defrost cycle.

Normal Operation

Summary of Contents for GRD-264PG

Page 1: ...AL BOTTOM FREEZER FRIDGE Please read this owner s manual thoroughly before operating and keep it handy for reference at all times www lg com MFL68302734_Rev 00 Copyright 2017 LG Electronics Inc All Rights Reserved ...

Page 2: ... 18 Storing Frozen Food 19 Adjusting the Fridge Shelves 19 Detaching the Shelf 19 Refitting the Shelf 20 Using the Folding Shelf 20 When Closing the Door 21 Big Fresh Zone 21 Removal of the Big Fresh Zone drawer 21 Refitting the Big Fresh Zone drawer 22 How to disassemble and assemble the vegetable box 23 Extra Space 23 Fridge Basket 23 In Out Carrier 24 Tilting Fresh Basket 24 Dairy Corner 24 Doo...

Page 3: ...re than 60 seconds a warning alarm sounds in 30 second intervals until it is closed EXPRESS FREEZE The freezer section is maintained at the coldest temperature for a 24 hour period before automatically resuming normal operation The freezer display temperature will not change when Express Freeze is engaged It will also enhance ice production whilst it is on Auto Closing Hinge The fridge doors close...

Page 4: ...use It is the user s responsibility to replace a standard 2 prong wall outlet with a standard 3 prong wall outlet Do not install the fridge where there may be a danger of it falling Installation on a non sturdy timber floor may cause difficulty in door alignment and cause the cabinet to deform Use DO NOT allow children to climb stand or hang on the fridge doors or shelves in the fridge They could ...

Page 5: ...t that releases the cubes Do not place fingers or hands on the automatic ice making mechanism while the fridge is plugged in When dispensing ice from the dispenser do not use crystal ceramics Do not touch the cold surfaces in the freezer compartment with wet or damp hands when your fridge is in operation Do not put glass containers glass bottles or beverage cans in the freezer Do not store explosi...

Page 6: ...ins a small amount of isobutane refrigerant R600a natural gas with high environmental compatibility but it is also combustible When transporting and installing the appliance care should be taken to ensure that no parts of the refrigerating circuit are damaged Refrigerant squirting out of the pipes could ignite or cause an eye injury If a leak is detected avoid any naked flames or potential sources...

Page 7: ...included for your convenience The appearance and specifications of the actual product may differ depending on the model Fridge Exterior Applicable to some models only LED Display Displays the fridge and freezer s target temperature the water filter condition and the dispenser status Door in Door release Button Fridge Freezer ...

Page 8: ...ht up the inside of the fridge Shelf Dairy Product Bin Used to preserve dairy products Fridge Basket Shelf Freezer Basket Ice Maker Big Fresh Zone Door In Door Folding Shelf Big Fresh Zone Fresh Zone Freezer Basket Extra Space Drawer Drawer Tilting Fresh Basket Bluetooth Sound Bar Hygiene Fresh filter ...

Page 9: ...me Too much food are not advised to be put in Enough space should be kept for cool air circulating freely Do not set the temperature of refrigerator lower than needed Do not put the food near the temperature sensor Allow hot food to cool prior to storing Placing hot food in the fridge freezer could spoil other food and lead to higher electric bills Do not block air vents with food Smooth circulati...

Page 10: ...r the front of the fridge To remove any remaining tape or glue rub the area briskly with your thumb Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers Wipe with warm water and dry Do not use sharp instruments rubbing alcohol flammable fluids or abrasive cleaners to remove tape or glue These products can damage the surfa...

Page 11: ... on both the sides as well as top and maintain at least 2 inches 5 08 cm from the rear wall 4 To avoid vibrations the appliance must be leveled 5 Don t install the appliance below 41 F 5 C It may affect the performance 2 5 08 cm 24 61 cm How to Remove the Fridge Door TURN OFF THE MAIN POWER Same procedure for left and right doors 1 Remove the fridge door hinge cover left side 2 Disassemble connect...

Page 12: ...ift the right door and insert an additional 3 snap ring using a long nose plier until both doors are level GRD 254PS GRD 264P 3 Remove the door by raising it from the lower hinge How to Remove the Freezer Door TURN OFF THE MAIN POWER Same procedure for left and right doors 1 Remove the inner hinge bolt 2 Twist the hinge to raise the pivoting end so that the door can be lifted off 3 Turn 1 around t...

Page 13: ...he Adjust Hinge pin 2 Rotate the Adjust hinge pin either clockwise or counter clockwise using the narrow side of the spanner spanner to adjust the level difference between the fridge door and freezer door this method provides limited adjustment 3 After adjusting door height firmly tighten the Locking nut counter clockwise until secured Caution Do not adjust the hinge pin height level too much The ...

Page 14: ...d before use Read the Turning On The Power section Your plug type might be different from the picture Caution Putting food in the fridge before it has cooled could cause the food to spoil or a bad odor could remain inside the fridge Wait for the fridge to cool Allow your fridge to run for at least three to four hours before putting food in it Check the flow of cold air in the freezer compartment t...

Page 15: ... press and hold the Lock button for approximately 3 seconds Fridge Temperature Indicates the set target temperature of the fridge compartment in Celsius C The recommended Fridge set temperature in normal ambient conditions and loads is 3 C 4 C Freezer Temperature Indicates the set target temperature of the freezer compartment in Celsius C The recommended Freezer set temperature in normal ambient c...

Page 16: ...eshest taste Freezer Basket Preserve small packaged frozen food or frequently taken out foods Tilting Fresh Basket Preserve short term ready to eat vegetables Ice Maker If necessary preserve ices made in icemaker Drawer 1 Preserve small packaged frozen food or frequently taken out foods Drawer 2 Preserve frozen food to keep it long Big Fresh Zone Preserve vegetables and fruits Fridge Basket Store ...

Page 17: ...se the fridge s electricity usage Note If you are leaving home for a short period of time like a short vacation the fridge should be left on Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer If you are leaving the fridge turned off for an extended period of time remove all food and unplug the power cord Clean the interior and leave the doors slightly...

Page 18: ...r plastic container and store in crisper Fish Store fresh fish and shellfish in the freezer section if they are not being consumed the same day of purchase It is recommended to consume fresh fish and shellfish the same day purchased Leftovers Cover leftovers with plastic wrap aluminum foil or plastic containers with tight lids Storing Frozen Food Freezing Your freezer will not quick freeze a large...

Page 19: ...s Containers without tight lids Wax paper or wax coated freezer wrap Thin semi permeable wrap Adjusting the Fridge Shelves The shelves in your fridge are adjustable to meet your individual storage needs Your model may have either glass or wire shelves Adjusting the shelves to fit different heights of items will make finding the exact item you want easier Doing so will also reduce the amount of tim...

Page 20: ...o not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Glass shelves are heavy Use special care when removing them Caution To reduce the risk of door scratches and breaking the door centre mullion please make sure that the fridge door mullion is always folded in The door Alarm will sound if the door remains open after 1 mi...

Page 21: ... Zone Removal of the Big Fresh Zone drawer 1 Pull the drawer back to the end of its travel 2 Lift the front of the draw up and remove it from its guide Refitting the Big Fresh Zone drawer 1 Insert the left and right roller of the drawer into the guides whilst the draw is slightly lifted at the front and push it in gently while lowering it at the same time 2 Push it in gently while lowering it at t...

Page 22: ...er 2 Lift the vegetable box with both hands and make space in the back by pulling it toward you 3 Grab the back side with one hand to lift the vegetable box and at this time take it out as tilted How to assemble vegetable box 1 Lift the vegetable box askew and push into the refrigeration chamber 2 Lift the vegetable box horizontally with the height as high as the vegetable box in the refrigeration...

Page 23: ...es Extra Space Store small foods like eggs ham cheese etc Open and close pushing or pulling grips Fridge Basket Preserve drinks like small packs milk beer juice etc In Out Carrier Ideally used to store and carry multiple items to and from the fridge When necessary In Out Carrier may be taken out seperately It can be used to move required condiments drinks snacks etc for cooking at the same time Th...

Page 24: ...door may not close properly It could also result in damage to the lid OPEN CLOSE Note The Cheese Butter and Condiment bins are not recommended for storing items that spoil easily such as milk and mayonnaise Door In Door Applicable to some models only The Door In Door compartment allows for easy access of commonly used food items The inner Door In Door includes two door bins Cheese Butter and Condi...

Page 25: ...asket and raise it up to take it out 3 Move floating basket to the top compartment from magic space cover from which daily corner is removed Door In Door Shelf Disassembly Applicable to some models only 1 Raise magicspace cover up and take it out Hold both ends of the basket and lift up the front part of the basket Assemble in the same method as disassembly ...

Page 26: ...g the Moving Door Basket allows taller food items to be stored more conveniently Caution Remove all food items from basket before moving it up or down Not doing so could cause damage to the basket or food items Ice Maker To make ice cubes fill the ice tray with water and insert in its position To remove ice cubes hold the lever of the tray and pull turn gently Then ice cubes drop in to the ice cub...

Page 27: ...l the way before removing or refitting the drawers Freezer Drawer Use the compartment for packed frozen foods and frequently taken out foods You can have a wide space available by taking out the ice maker or fresh zone from the top compartment according to the purpose of use Use the bottom compartment for frozen foods Dried fish condiments The sliding freezer drawers allow easy access and convenie...

Page 28: ...rrect level Freezer Fridge basket You can store small packaged frozen food Freezer basket small packaged refrigerated food or beverages Fridge basket such as milk water juice beer etc Do Not store ice cream or foods intended for long term storage in the Freezer Basket To remove the basket hold the basket with both hands and slightly lift up the front part to pull it out To refit the basket align b...

Page 29: ...ed by network connection If the appliance is having trouble connecting to the Wi Fi network it may be too far from the router Purchase a Wi Fi repeater range extender to improve the Wi Fi signal strength The Wi Fi connection may not connect or may be interrupted because of the home network environment The network connection may not work properly depending on the Internet service provider The surro...

Page 30: ...on then troubleshooting must be done without using Smart Diagnosis Installing LG SmartThinQ Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone Follow instructions to download and install the application Note If you choose the simple login to access the LG SmartThinQ application you must go through the appliance registration process each time you...

Page 31: ... After the data transfer is complete the service agent will explain the result of the Smart Diagnosis NOTE Position the phone so that its microphone is aligned with the speaker hole The Smart Diagnosis sound is generated after around three seconds Do not take the phone off the speaker hole while the data is transmitted Hold the phone to the upper right speaker hole and wait while the data is trans...

Page 32: ... use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Caution Do not use a rough cloth or sponge when cleaning the interior and exterior of the fridge Do not place your hand on the bottom surface of the fridge when opening and closing Warning Use non flammable cleaner Failure to do so can result in fire explosion...

Page 33: ... and a mild detergent in warm water Do not use cleaning waxes concentrated detergents bleaches or cleaners containing petroleum on plastic fridge parts Plastic Parts covers and panels Use a clean sponge or soft cloth and a mild detergent in warm water Do not use window sprays abrasive cleansers or flammable fluids These can scratch or damage the material Condenser Coil Cover Use a vacuum cleaner w...

Page 34: ...uire more operating time but use less energy due to more efficient technology Fridge was recently plugged in or power restored The fridge will take up to 24 hours to cool completely Door opened often or a large amount of food hot food was added Adding food and opening the door warms the fridge requiring the compressor to run longer in order to cool the fridge back down In order to conserve energy ...

Page 35: ...d not be operated in temperatures above 110 F 43 C A large amount of food or hot food was added to either compartment Adding food warms the compartment requiring the cooling system to run Allowing hot food to cool to room temperature before putting it in the fridge will reduce this effect Doors not closed correctly See the Doors will not close correctly or pop open section in Parts Features Troubl...

Page 36: ...aging to prevent condensation and frost Food is freezing in the fridge compartment Food with high water content was placed near an air vent Rearrange items with high water content away from air vents Fridge temperature control is set incorrectly If the temperature is too cold adjust the control one increment at a time and wait for the temperature to stabilize Refer to the Setting the Controls sect...

Page 37: ...ion Fridge is not resting solidly on the floor Floor is weak or uneven or leveling legs need to be adjusted See the Door Alignment section Fridge with linear compressor was jarred while running Normal Operation Whooshing Evaporator fan motor is circulating air through the fridge and freezer compartments Normal Operation Air is being forced over the condenser by the condenser fan Normal Operation G...

Page 38: ...dirty or sticky Clean the gaskets and the surfaces that they touch Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning Door was recently closed When you open the door warmer air enters the fridge As the warm air cools it can create a vacuum If the door is hard to open wait one minute to allow the air pressure to equalize then see if it opens more easily Fridge wobbles ...

Page 39: ...ame SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router frequency check with your Internet service provider or the router manuf...

Page 40: ...hop where you purchased the product Model GRD 254PS GRB 254PS GRD 264PY GRD 264PG Producer LG Electronics Category Refrigerator Freezer Capacity l ISO Gross Total 725 Freezer 301 Refrigerator 424 ISO Storage Total 601 Freezer 180 Two stars section 20 Refrigerator 401 Weight kg Net Packing 136 148 129 140 137 149 143 156 Width x Height x Depth Product 912 X 1797 X 758 Packing 964 X 1887 X 813 Free ...

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