25
TROUBLESHOOTiNg
Problem
Possible Causes
Solutions
Pulsating or
High-Pitched
Sound
Your refrigerator is designed
to run more efficiently to
keep your food items at the
desired temperature. The high
efficiency compressor may
cause your new refrigerator
to run longer than your old
one, but it is still more energy
efficient than previous models.
While the refrigerator is
running, it is normal to hear a
pulsating or high-pitched sound.
Normal Operation
Doors will not
close correctly or
pop open.
Food packages are blocking the
door open.
Rearrange food containers to clear the door and
door shelves.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets
are out of position.
Push bins all the way in and put crisper cover,
pans, shelves and baskets into their correct
positions. See the Using Your Refrigerator
section for more information.
The doors were removed
during product installation and
not properly replaced.
Remove and replace the doors according to the
Removing and Replacing Refrigerator Handles
and Doors section.
Refrigerator is not leveled
properly.
See Door Alignment in the Height adjustment
section to level refrigerator.
Doors are difficult
to open.
The gaskets are dirty or sticky.
Clean the gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
Door was recently closed.
When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create
a vacuum. If the door is hard to open, wait one
minute to allow the air pressure to equalize, then
see if it opens more easily.
Refrigerator
wobbles or
seems unstable.
Leveling legs are not adjusted
properly.
Refer to the Leveling and Door Alignment
section.
Floor is not level.
It may be necessary to add shims under the
leveling legs or rollers to complete installation.
Lights do not
work.
LED interior lighting failure.
The refrigerator compartment lamp is LED
interior lighting, and service should be performed
by a qualified technician.
Refrigerator has
an unusual odor.
The Hygiene Fresh filter may
need to be set to the POWER
setting or replaced.
Set the Hygiene Fresh filter to the POWER
setting. If the odor does not go away within 24
hours, the filter may need to be replaced. See
the Replacing the Hygiene Fresh filter section for
replacement instructions.
The interior of
the refrigerator
is covered with
dust or soot.
The refrigerator is located
near a fire source, such as a
fireplace, chimney or candle.
Make sure that the refrigerator is not located
near a fire source, such as a fireplace, chimney,
heater or candle.
