39
TROUBLESHOOTING
Problem
Possible Causes
Solutions
Icemaker is not making
ice.
Refrigerator was recently installed or
icemaker recently connected.
It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker
to begin making ice.
Icemaker not turned on.
Locate the icemaker ON/OFF switch and confi rm
that it is in the ON (I) position.
The ice detecting sensor is obstructed.
Foreign substances or frost on the ice-detecting
sensor can interrupt ice production. Make sure
that the sensor area is clean at all times for proper
operation.
The refrigerator is not connected to a water
supply or the supply shutoff valve is not
turned on.
Connect refrigerator to the water supply and turn the
water shutoff valve fully open.
Icemaker shutoff (arm or sensor) obstructed.
If your icemaker is equipped with an ice shutoff
arm, make sure that the arm moves freely. If your
icemaker is equipped with the electronic ice shutoff
sensor, make sure that there is a clear path between
the two sensors.
Reverse osmosis water fi ltration system is
connected to your cold water supply.
Reverse osmosis fi ltration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues. (Refer to the Water
Pressure section.)
Not dispensing water.
New installation or water line recently
connected.
Dispense 10 liters of water (fl ush for approximately
5 minutes) to remove trapped air and contaminates
from the system. Do not dispense the entire 10
liter amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
The dispenser panel is locked.
Press and hold the Lock button for three seconds to
unlock the control panel and dispenser.
The dispenser is not set for water
dispensing.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Water button on the control
panel to dispense water.
Refrigerator or freezer doors are not closed
properly.
Water will not dispense if any of the refrigerator
doors are left open.
Water fi lter has been recently removed or
replaced.
After the water fi lter is replaced, dispense 10
liters of water (fl ush for approximately 5 minutes)
to remove trapped air and contaminates from the
system. Do not dispense the entire 10 liter amount
continuously. Depress and release the dispenser pad
for cycles of 30 seconds ON and 60 seconds OFF.
Tubing connecting refrigerator to house
supply valve is kinked.
The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced
water fl ow. Straighten or repair the water supply line
and arrange it to prevent future kinks.
The house water supply is not connected,
the valve is not turned on fully, or the valve
is clogged.
Connect refrigerator to the water supply and turn the
water shutoff valve fully open.
If the problem persists, it may be necessary to
contact a plumber.
