LG GR-J34FMUBL Owner'S Manual Download

Page: 43 / 52

TROUBLESHOOTING

ENGLISH

Ice & Water

Symptoms

Possible Cause & Solution

The automatic

icemaker does not

produce ice or

produces a small

amount of ice.

Did you install the appliance recently?

• The ice maker produces ice normally when approximately 48 hours have

passed after the appliance is installed.

• If the fridge compartment temperature is too cold, the water filter can

freeze and block the water flow to the ice maker.

Did you connect the water supply pipe to the appliance and open the

supply valve?

• Connect the water supply pipe to the appliance and open the supply valve

completely.

Is the water supply hose bent?

• If the water supply hose is bent, the water flow could be compromised.

Have you dispensed a large amount of ice recently?

• It takes approximately 24 hours to produce more ice in the automatic

icemaker. Please wait.

Did you set the ice maker switch or the automatic icemaker button on

the control panel to ON?

• Press I on the automatic icemaker switch or set

for the automatic

icemaker button on the control panel. (For more details on how to use, visit

LG Electronics website or use your smart device.)

Is the temperature of the freezer compartment set too high?

• If the set temperature is too warm, ice will be produced slowly or not at all.

Set the Freezer temperature to -18 °C for normal operation of the

automatic icemaker.

Have you been opening the appliance door frequently?

• If you open the appliance door frequently, cold air will escape, lowering

the speed of ice production. Do not open and close the appliance door

frequently.

Is the appliance door completely closed?

• If the appliance door is not completely closed, the temperature of the

freezer compartment will increase, slowing down the ice production

speed. Close the appliance door completely.

Ice is not dispensed.

Unable to hear the sound of ice coming out?

• In the control panel, select the modes for cubed ice and crushed ice

alternately to dispense the ice.

Is the ice path blocked? (You can check the ice passage by separating the

ice bin.)

• Ice may not be dispensed properly if the ice passage is blocked. Check the

ice and clean the ice path regularly.

Summary of Contents for GR-J34FMUBL

Page 1: ...refully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL71667910 Rev 02_020921 www lg com Copyright 2020 2021 LG Electronics Inc All Rights Reserved ...

Page 2: ...stallation 11 Removing the Fridge and Freezer Door 12 Connecting the Water Line 14 Levelling and Door Alignment 15 Turning on the Power 17 Moving the Appliance for Relocation 18 OPERATION Before Use 19 Product Features 21 Control Panel 25 Ice and Water Dispenser 26 Automatic Icemaker 27 InstaView 29 Door in Door 30 Drawer 32 Extra Space 33 Shelf 33 Door Basket 34 SMART FUNCTIONS LG ThinQ Applicati...

Page 3: ...TROUBLESHOOTING Before Calling for Service 41 ...

Page 4: ...owing Technical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol carefully...

Page 5: ...rigerant and insulation blowing gas used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of them Do not damage the refrigerant circuit If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not locate multiple portable outlet sockets...

Page 6: ...rasive etc over the interior or exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in ...

Page 7: ...e in a place where it is easy to unplug the power plug of the appliance Be careful not to let the appliance door fall during assembly or disassembly Be careful not to pinch crush or damage the power cable during assembly or disassembly of the appliance door Be careful not to point the power plug up or let the appliance lean against the power plug Do not connect a plug adapter or other accessories ...

Page 8: ...liance Operation Do not use the appliance for any purpose storage of medical or experimental materials or shipping other than any domestic household food storage use If water penetrates electrical parts of the appliance disconnect power plug and contact an LG Electronics customer information centre Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long perio...

Page 9: ... propane natural gas etc do not touch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Although it uses a small amount of the gas it is still combustible gas Gas leakage during appliance transport installation or operation can cause fire explosion or injury if sparks are caused Do not use or store flammable or combustible substanc...

Page 10: ...oor baskets Do not open or close the appliance door with excessive force If the hinge of the appliance door is damaged or operates improperly stop using the appliance and contact an authorized service centre Prevent animals from nibbling on the power cable or water hose Never eat frozen foods immediately after they have been taken out in the freezer compartment Make sure not to get a hand or foot ...

Page 11: ...in a limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC ...

Page 12: ...ese instructions may result in death fire or electric shock Removing the Hinge Cover Remove the screws from the hinge cover at the top of the appliance Lift the hook not visible located at the bottom of the front side of the cover with a flat head screwdriver Removing the Left Fridge Door 1 The water supply line is connected to the top right part at the back of the appliance Hold the water supply ...

Page 13: ...1 Disconnect all wire harnesses a NOTE The number of wire harnesses may vary depending on the model 2 Rotate the hinge lever b clockwise Lift the top hinge c free of the hinge lever latch d CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall forward It is recommended that two or more people carry out the door removal and refitting 3 Lift the right fr...

Page 14: ... Line This section is applied only to models with plumbed water or ice dispenser Water Supply Requirements A cold water supply with water pressure between 138 kPa and 827 kPa 1 4 8 4 kgf cm is required to operate the water dispenser If the refrigerator is installed in an area with low water pressure below 138 kPa you can install a booster pump to compensate for the low pressure If a reverse osmosi...

Page 15: ...ector is pushed onto the pipe 2 Ensure that the rubber washer is fitted to the inside of the tap connector before screwing it onto the tap A separate connector or adaptor may need to be purchased if your tap fitting does not match the thread size of the connector provided Checking the Water Connection 1 Turn on the water supply and switch on the appliance Carefully check all fittings for possible ...

Page 16: ... lean even when the front legs are turned all the way Use the spanner a to adjust the height by turning the levelling leg to the left to raise it or to the right to lower it Door Alignment for Freezer Door If the door of the appliance is not level adjust the difference in the height of appliance door 1 Open the door and use the spanner a to loosen the keeper nut by turning it to the left 2 Use the...

Page 17: ... Alignment for Left Fridge Door Open the fridge door and use the spanner c to rotate the door hinge bolt Door Alignment for Right Fridge Door Standard Door Model Open the fridge door and use the spanner c to rotate the door hinge bolt Door Alignment for Right Fridge Door Door in Door Model Adjust the left fridge door first If the door is too low lift the right door up and use a pair of long nose p...

Page 18: ...ve all food from inside the appliance 2 Pull the power plug out insert and fix it into the power plug hook at the rear or on top of the appliance 3 Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance 4 Move the appliance with more than two people carefully When transporting the appliance over a long distance keep the appliance upright 5 After insta...

Page 19: ...f the power the repair technician from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that door bins drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has...

Page 20: ...the required temperature for the food to be stored correctly If there are chill compartments in the appliance do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last You should avoid door openings while the power is off When ...

Page 21: ...This feature is only available on some models a Control Panel Sets the fridge temperature and freezer temperature the water filter condition and the dispenser mode b InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to frequently used food items c Door in Door Lever 1 Opens the Door in Door ...

Page 22: ...22 OPERATION Interior 1 This feature is only available on some models Standard Door Model Door in Door Model ...

Page 23: ...drinks and sauce containers e Door Mullion Prevents the cold air of the fridge from leaking CAUTION To reduce the risk of scratching the door or breaking the center door mullion make sure that the refrigerator door mullion is always folded in f Dairy Basket Stores dairy foods such as butter and cheese g Fridge Shelf Stores refrigerated foods and fresh foods Stores the foods with higher moisture co...

Page 24: ... 1 Stores small food items such as cheese and ham l LED Lamp The LED lamp on the bottom of the fridge door lights up when you open the freezer door m Freezer Door Basket Stores small packages of frozen food Do not store ice cream or food which will be stored for a long period of time n Freezer Tray Stores small packaged frozen food or frequently used foods The sliding trays allow easy access and c...

Page 25: ...ial setup of the LG ThinQ application c Freezer Press this button repeatedly to select a desired temperature between 23 C and 15 C The default freezer temperature is 18 C d Fridge Press this button repeatedly to select a desired temperature between 1 C and 7 C The default fridge temperature is 3 C NOTE The actual inner temperature varies depending on the food status as the indicated setting temper...

Page 26: ...nergy saving When the appliance is in the energy saving mode the display remains off until a door is opened or a button is pressed Once on the display remains on for 20 seconds If there is any finger or skin contacts to the control panel while cleaning it the button function may operate This appliance incorporates an earth connection for functional purposes only Ice and Water Dispenser Before Usin...

Page 27: ... to drink during this transition Using the Ice and Water Dispenser Press the dispenser selection button repeatedly until the light above the icon that you want illuminates Press the dispenser paddle a with a glass or other container to dispense cubed ice water or crushed ice Cleaning the Dispenser Cleaning the Ice and Water Outlet Wipe the water outlet a or ice outlet b frequently with a clean clo...

Page 28: ... is exceptionally narrow or deep Ice may jam in the ice passage affecting the performance of the appliance Keep the glass at a proper distance from the ice outlet A glass held too close to the outlet may prevent ice from dispensing Dispose of the ice inside the ice bin if you go on vacation or if an extended power outage occurs Water from melting ice may drop from the dispenser onto the floor In D...

Page 29: ...o turn the automatic icemaker On Off press the power switch on the icemaker to the ON or OFF O position Normal Sounds You May Hear The icemaker water valve will buzz as the icemaker fills with water If the power switch is in the ON position it will buzz even if it has not yet been hooked up to water To stop the buzzing move the power switch to OFF O NOTE Do not keep the power turned on to the icem...

Page 30: ...te if a loud noise occurs near the refrigerator Clean the glass door with a dry cloth To remove stubborn stains slightly moisten a clean cloth with lukewarm water or a glass cleaner Do not spray glass cleaner directly at the glass door Door in Door This feature is only available on some models Using the Door in Door Pull the lever at the bottom of the door upwards until the door in door opens Ther...

Page 31: ...efitting the Door in Door Case CAUTION Remove contents from the Door in Door compartment before removal 1 Open the doors completely and remove the contents of the Door in Door case Lift up and pull out the Door in Door case 2 Lift up and remove the dairy basket from the whole case 3 Lift up the basket to the top position 4 Remove the screws from each of the side rails and lift up and remove the ba...

Page 32: ...st air in the crisper for best storage of fresh leafy vegetables Fruit lets moist air out of the crisper for best storage of fruit Removing Refitting the Fridge Drawer This feature is only available on some models 1 Open both fridge doors completely Hold the cover with both hands and tilt the cover slightly while pulling it out 2 Remove the contents of the drawer Hold the handle of the vegetable d...

Page 33: ...mpartment is always slightly cooler than the shelf or door bin areas so it is a convenient place to store dairy snacks or other small items you want to keep especially cold It is also a handy place to defrost meat NOTE Be careful when handling and storing larger eggs They can break if the drawer is pushed in or pulled out while the cover is not completely closed Items can also freeze in the Extra ...

Page 34: ...ed height 4 Lower the front of the shelf so that the hooks drop into the slots CAUTION Glass shelves are heavy Use special care when removing them Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Door Basket Removing Refitting the Door Basket 1 To remove the baskets simply lift the basket up and pull straight out 2 ...

Page 35: ...er is too far the signal strength becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that f icon on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your In...

Page 36: ...onds to temporarily turn it off Run the LG ThinQ application and follow the instructions in the application to register the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The f icon will be turned off Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that is contained in this product pleas...

Page 37: ...ication and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Press the Lock button to activate the lock function If the display has been locked for over 5 minutes you must deactivate the lock and then reactivate it 2 Open the fridge door and then hold the phone on the upper right speaker hole 3 Press and hold the Fr...

Page 38: ...the exterior of the appliance clean Blocked air vents can cause fire or appliance damage For the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain T...

Page 39: ... MUST be replaced every 6 months at the rated capacity or if a noticeable reduction in flow rate occurs Where a backflow prevention device is installed on a water system a device for controlling pressure due to thermal expansion must be installed Ensure all tubing and fittings are secure and free of leaks NOTE While the testing was performed under standard laboratory conditions actual performance ...

Page 40: ...r back into the compartment 4 Refit the door basket 5 Press and hold the Water Filter button for three seconds The new water filter has been activated 6 Dispense water for approximately 5 minutes to remove trapped air and contaminants from the system CAUTION Failure to replace filters when required or using non LG authorised water filters can cause the filter cartridge to leak and result in proper...

Page 41: ...eset the circuit breaker on the GFCI If the problem persists contact an electrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it awa...

Page 42: ...er temperature to a colder setting Did you put in food with a strong smell Store foods with strong smells in sealed containers Vegetables or fruit may have spoiled in the drawer Throw away rotten vegetables and clean the vegetable drawer Do not store vegetables too long in the vegetable drawer Symptoms Possible Cause Solution ...

Page 43: ...itch or set ON for the automatic icemaker button on the control panel For more details on how to use visit LG Electronics website or use your smart device Is the temperature of the freezer compartment set too high If the set temperature is too warm ice will be produced slowly or not at all Set the Freezer temperature to 18 C for normal operation of the automatic icemaker Have you been opening the ...

Page 44: ... water or cold water not been used for an extended period of time Has it been a long time since you installed and replaced the filter If an expired filter is used the purification performance may decline It is recommended to replace the filter according to the filter replacement period Have you flushed out the filter properly in the initial stage after installing it When you install or replace the...

Page 45: ...od first before putting it in the fridge or freezer compartment Is the air entry or exit of the freezer compartment blocked Make sure that air entry or exit is not blocked so that the air can circulate inside Is the freezer compartment overfilled Maintain an appropriate space between items Frost or condensation has formed inside or outside the appliance Did you open and close the appliance door fr...

Page 46: ...it If you try to open the appliance door within one minute after you closed it you may have difficulties because of the pressure inside the appliance Try to open the appliance door again in a few minutes so that the internal pressure stabilizes Door mullion does not fold in and out properly Are front levelling legs extended the appliance level and doors aligned Once the door baskets are filled the...

Page 47: ...nd off Normal Operation Rattling noises Rattling noises may come from the flow of appliance the water line on the back of the unit for plumbed models only or items stored on top of or around the appliance Normal Operation Appliance is not resting evenly on the floor Floor is weak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with linear compressor was mov...

Page 48: ...obile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wire...

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LG GR-J34FMUBL, Owner'S Manual

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