LG GR-J268LSJV Owner'S Manual Download Page 48 | Manualshive

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48

TROUBLESHOOTING

Problem

Possible Causes

Solutions

Not dispensing
ice.

Doors are not closed
completely.

Ice will not dispense if any of the refrigerator
doors are left open.

Infrequent use of the dispenser. Infrequent use of the ice dispenser will cause

the cubes to stick together over time, which
will prevent them from properly dispensing.
Check the ice bin for ice cubes clumping/sticking
together. If they are, break up the ice cubes to
allow for proper operation.

The delivery chute is clogged
with frost or ice fragments.

Eliminate the frost or ice fragments by removing
the ice bin and clearing the chute with a plastic
utensil. Dispensing cubed ice can also help
prevent frost or ice fragment buildup.

The dispenser display is locked. Press and hold the Lock button for three seconds

to unlock the control panel and dispenser.

Ice bin is empty.

It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice. Make sure that the
shutoff (arm/sensor) is not obstructed.

Once the ice supply in the bin has been
completely exhausted, it my take up to 90
minutes before additional ice is available, and
approximately 24 hours to completely refill the
bin.

Icemaker is not
making ice.

Refrigerator was recently
installed or icemaker recently
connected.

It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice.

Icemaker not turned on.

Locate the icemaker ON/OFF switch and confirm
that it is in the ON (I) position.

The ice detecting sensor is
obstructed.

Foreign substances or frost on the ice-detecting
sensor can interrupt ice production. Make sure
that the sensor area is clean at all times for proper
operation.

The refrigerator is not connected
to a water supply or the supply
shutoff valve is not turned on.

Connect refrigerator to the water supply and turn
the water shutoff valve fully open.

Icemaker shutoff (arm or
sensor) obstructed.

If your icemaker is equipped with an ice shutoff
arm, make sure that the arm moves freely. If
your icemaker is equipped with the electronic ice
shutoff sensor, make sure that there is a clear
path between the two sensors.

Reverse osmosis water filtration
system is connected to your
cold water supply.

Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
(Refer to the Water Pressure section.)

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Summary of Contents for GR-J268LSJV

Page 1: ...OWNER S MANUAL BOTTOM FREEZER REFRIGERATOR Please read this owner s manual thoroughly before operating and keep it handy for reference at all times GR J268LSJV www lg com ...

Page 2: ...You Will Need 21 Water Line Installation Instructions 23 Turning On the Power 24 Leveling and Door Alignment 24 Leveling 24 Door Alignment 25 HOW TO USE 25 Before Use 26 Control Panel 26 Control Panel Features 28 In Door Ice Bin 28 Detaching the In Door Ice Bin 28 Assembling the In Door Ice Bin 29 Automatic Icemaker 29 Turning the Automatic Icemaker On or Off 30 When You Should Turn the Icemaker O...

Page 3: ...more than 60 seconds a warning alarm sounds in 30 second intervals HUMIDITY CONTROLLED CRISPER The Humidity Controlled Crisper is designed to help keep your fruits and vegetables fresh and crisp You can control the amount of humidity in the crisper by adjusting the setting between VEGETABLE and FRUIT GLIDE N SERVE Glide N Serve provides storage space with a variable temperature control that keeps ...

Page 4: ...rator y When moving your refrigerator away from the wall be careful not to roll over or damage the y power cord Connect this product to a dedicated grounded electric outlet conforming with the rating prior to y use It is the user s responsibility to replace a standard 2 prong wall outlet with a standard 3 prong wall outlet Do not install the refrigerator where there may be a danger of falling y Co...

Page 5: ...or or touch the power cord with wet hands y In refrigerators with automatic icemakers avoid contact with the moving parts of the ejector y mechanism or with the heating element that releases the cubes Do not place fingers or hands on the automatic ice making mechanism while the refrigerator is plugged in When dispensing ice from the dispenser do not use crystal ceramics y Do not touch the cold sur...

Page 6: ...liance care should be taken to ensure that no parts of the refrigerating circuit are damaged Refrigerant squirting out of the pipes could ignite or cause an eye injury If a leak is detected avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes In order to avoid the creation of a flammable gas air mixture if a leak in the ref...

Page 7: ...tered Water and Ice Dispenser Dispenses purified water and ice LED Display Displays the refrigerator and freezer temperature the water filter condition and the dispenser status Control Panel Sets the refrigerator and freezer temperatures the water filter condition and the dispenser mode Button Handle Opens and closes the door Refrigerator Preserves food Freezer Preserves frozen food Ez Handle Easi...

Page 8: ...tion of large food items The Durabase Divider is used to organize the Durabase area into sections It can be adjusted from side to side to accommodate items of different sizes Glide N Serve Allows you to store food items at a different temperature than the regular refrigerator area LED interior lamps The interior lamps light up the inside of the refrigerator Door In Door Case The convenience of a s...

Page 9: ...nstructions first after purchasing this product or transporting it to another location 1 Unpacking your refrigerator 2 Choosing the proper location 3 Disassembling Assembling 4 Connecting the water supply and water line 5 Leveling and Door Alignment NOTE Connect to potable water supply only ...

Page 10: ...ove tape or glue These products can damage the surface of your refrigerator Refrigerator shelves are installed in the shipping position Please reinstall shelves according to your individual storage needs Flooring To avoid noise and vibration the unit must be leveled and installed on a solidly constructed floor If required adjust the leveling legs to compensate for unevenness of the floor The front...

Page 11: ...5 08 cm 24 61 cm Removing Assembling the Refrigerator Door Handles Removing the Handles 1 Loosen the set screws with a 3 32 in Allen wrench and remove the handle 2 Loosen the mounting fasteners that connect to the refrigerator door and handle using a 1 4 in Allen wrench remove the mounting fasteners Assembling the Handles 1 Assemble the mounting fasteners at both ends of the handle using a 1 4 in ...

Page 12: ...e refrigerator sideways through the doorway Use two or more people to remove and y install the refrigerator doors Failure to do so can result in back or other injury Disconnect the electrical supply to the y refrigerator before installing Failure to do so could result in serious injury or death Do not put hands feet or other objects into y the air vents or bottom of the refrigerator You may be inj...

Page 13: ...move the cover and pull out the tube Disconnect all wire harnesses 4 Rotate the hinge lever counterclockwise Lift the top hinge free of the hinge lever latch CAUTION When lifting the hinge free of the latch be careful that the door does not fall forward Hinge Lever Latch 5 Lift the door from the middle hinge pin and remove the door CAUTION Place the door inside facing up on a non scratching surfac...

Page 14: ...rewdriver 2 Detach the wire harness CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall forward Hinge Lever Latch 3 Rotate the hinge lever clockwise Lift the top hinge free of the hinge lever latch 4 Lift the door from the middle hinge pin and remove the door CAUTION Place the door on the floor inside facing up on a non scratching surface ...

Page 15: ...shown in the figure 2 Fit the hinge over the hinge lever latch and slot it into place Rotate the lever counterclockwise to secure the hinge 3 Connect the wire harness Assembling the Right Refrigerator Door Hinge Lever Latch 4 Make sure that the door switch located inside the cover is tightly connected Position the cover in its place Insert and tighten the cover screw ...

Page 16: ...wise and fasten the hinge 3 Connect all the wire harnesses Hinge Lever Latch 4 Push the water supply tube into the hole on the top case and pull it through the backplate 5 Hold the water supply connection and gently push in the collet to connect the water supply line as shown in and Insert the tube at least 5 8 inch 15 mm into the connector Assemble the clip to the joint part for fastening 6 Make ...

Page 17: ...idents keep children y and pets away from the drawer Do not leave the drawer open If the Durabase storage bin is removed from the freezer drawer there is sufficient space inside for a small child or a pet to get into NOTE 1 Gently press the Collet and insert the tube until only one line shows on the tube Correct Incorrect 2 Pull the tube to make sure that the tube is tightly fastened and then inse...

Page 18: ...left side is loose push the tab on the right side with your finger to release the drawer Lift the front of the drawer up then pull it straight out 3 Remove the screws from the rails at both ends 4 With both hands grip both sides of the drawer and pull it up to remove it from the rails 5 With both hands hold each rail and push it in to allow both rails to slide in simultaneously CAUTION Do not hold...

Page 19: ...ffer from the actual drawers of the refrigerator Assembling the Freezer Drawers The top middle and bottom drawers are all assembled in the same way 1 With both hands pull out each rail simultaneously until both rails are fully extended 2 Grasp the drawer on each side and hook the drawer supports into the rail tabs located on both sides CAUTION Do not hold the handle when removing or replacing the ...

Page 20: ...280 and 420 kPa less than 2 0 3 0 sec to fill a cup of 7 oz 200 cc capacity If the water pressure from the reverse osmosis system is less than 21 psi 145 kPa takes more than 4 0 sec to fill a cup of 7 oz 200 cc capacity Check to see if the sediment filter in y the reverse osmosis system is blocked Replace the filter if necessary Allow the storage tank on the reverse y usage If the issue concerning...

Page 21: ...umbing codes Water Line Installation Instructions Install the shutoff valve on the nearest frequently used drinking water line 1 SHUT OFF THE MAIN WATER SUPPLY Turn on the nearest faucet to relieve the pressure on the line 2 CHOOSE THE VALVE LOCATION Choose a location for the valve that is easily accessible It is best to connect into the side of a vertical water pipe When it is necessary to connec...

Page 22: ...sible Pipe Clamp Clamp Screw Washer Inlet End 7 CONNECT THE TUBING TO THE VALVE Place the compression nut and ferrule sleeve for copper tubing onto the end of the tubing and connect it to the shutoff valve Make sure the tubing is fully inserted into the valve Tighten the compression nut securely 8 FLUSH OUT THE TUBING Turn the main water supply on and flush out the tubing until the water is clear ...

Page 23: ... to the ON position The icemaker will not begin to operate until it reaches its operating temperature of 16 F 9 C or below It will then begin operation automatically if the icemaker power switch is in the ON I position Turning On The Power 1 Plug in the refrigerator CAUTION Check to see if leaks occur at the water line connections CAUTION Connect to a rated power outlet y Have a certified electric...

Page 24: ...the rear by turning both leveling legs to the left It may take several more turns and you should turn both leveling legs the same mount NOTE A flare nut wrench works best but an open end wrench will suffice Do not over tighten Door Alignment The left refrigerator door has an adjustable nut located on the bottom hinge to raise and lower the door for proper alignment If the space between your doors ...

Page 25: ...ion Turn off the icemaker if the refrigerator is not yet connected to the water supply Turn off the automatic icemaker and then plug the power plug of the refrigerator into the grounded electric outlet This is applicable only to certain models CAUTION Putting food in the refrigerator before it has cooled could cause the food to spoil or a bad odor could remain inside the refrigerator Wait for the ...

Page 26: ... the refrigerator compartment in Celsius C Freezer Temperature Freezer Temperature Indicates the set temperature of the freezer compartment in Celsius C Hygiene Fresh Hygiene Fresh The Hygiene Fresh helps remove odors from the refrigerator The Hygiene Fresh has two settings Auto and Power PWR In Auto mode the Hygiene Fresh will cycle on and off in increments of ten minutes on and one hundred ten m...

Page 27: ...en either the refrigerator or the freezer y door is left open for more than 60 seconds the alarm tone will sound to let you know that the door is open When you close the door the door alarm will y stop Control Lock Control Lock The Control Lock function disables every other The Control Lock function disables every other button on the display button on the display When power is initially connected ...

Page 28: ... damage or personal injury The icemaker will stop producing ice when y the in door ice bin is full If you need more ice empty the ice bin into the extra ice bin in the freezer compartment During use the ice can become uneven causing the icemaker to misread the amount of ice cubes and stop producing ice Shaking the ice bin to level the ice within it can reduce this problem Storing cans or other ite...

Page 29: ...in door ice bin y is full When full the in door ice bin holds approximately 6 to 8 12 16 oz or 340 455 cc glasses of ice The water pressure must be between 20 and y 120 psi 140 and 830 kPa on models without a water filter and between 40 and 120 psi 280 and 830 kPa on models with a water filter to produce the normal amount and size of ice cubes Foreign substances or frost on the ice y detecting sen...

Page 30: ... be affected Keep the glass at a proper distance from y the ice outlet A glass held too close to the outlet may prevent ice from dispensing To avoid personal injury keep hands out of y the ice door and passage Never remove the dispenser cover y If ice or water dispenses unexpectedly turn y off the water supply and contact a qualified service center CAUTION When You Should Turn the Icemaker Off Whe...

Page 31: ... not operate when y either of the refrigerator doors are open If dispensing water or ice into a container y with a small opening place it as close to the dispenser as possible Some dripping may occur after y dispensing Hold your cup beneath the dispenser for a few seconds after dispensing to catch all of the drops Incorrect Way Correct Way Water Ice CAUTION Throw away the first few batches of ice ...

Page 32: ...refrigerator is kept in a hot and humid place frequent opening of the door or storing a lot of y vegetables in the refrigerator may cause condensation to form Wipe off the condensation with a clean cloth or a paper towel If the refrigerator door or freezer drawer is opened or closed too often warm air may penetrate y the refrigerator and raise its temperature It can also increase the cost of elect...

Page 33: ...ith skins carrots peppers Place in plastic bags or plastic container and store in crisper Fish Store fresh fish and shellfish in the freezer section if they are not being consumed the same day of purchase It is recommended to consume fresh fish and shellfish the same day purchased Leftovers Cover leftovers with plastic wrap aluminum foil or plastic containers with tight lids Storing Frozen Food Fr...

Page 34: ...midity Controlled Crisper and Glide N Serve Humidity Controlled Crisper Depending on the model some of the following functions may not be available The crispers provide fresher tasting fruit and vegetables by letting you easily control humidity inside the drawer You can control the amount of humidity in the moisture sealed crispers by adjusting the control to any setting between Vegetable and Frui...

Page 35: ...y storage bins and shelves they can become easily contaminated by the food Detaching and Assembling the Storage Bins Glide N Serve and Humidity Controlled Crisper To remove the Humidity Controlled Crisper and the Glide N Server pull out the Crisper and Glide N Server to full extension lift the front up and pull straight out To install slightly tilt up the front insert the drawer into the frame and...

Page 36: ...utter Bin 1 To remove the Door In Door case lift up and pull out 2 To replace the Door In Door case line the tabs on the Door In Door Case with the slots on the door and push down until it snaps into place Door In Door Case To open the Door In Door case slightly push the marked area to pop it open The Door In Door Case is removable for easy cleaning and adjustment Door In Door Compartment To acces...

Page 37: ... out 2 To replace the door bins slide the door bin in above the desired support and push down until it snaps into place Door In Door Lower Shelf The Door In Door lower shelf is removable for easy cleaning 1 To remove the lower shelf lift the shelf retainer up and out 2 Remove the two screws from the shelf and pull it straight out 3 Reverse procedure to replace ...

Page 38: ... shelf up and guide the shelf hooks into the slots at a desired height Then lower the front of the shelf so that the hooks drop into the slots Using the Folding Shelf You can store taller items such as a gallon container or bottles by simply pushing the front half of the shelf underneath the back half of the shelf Pull the front of the shelf toward you to return to a full shelf CAUTION Do not clea...

Page 39: ... stick up so the cloth will not stick To help remove odors you can wash the inside of the refrigerator with a mixture of baking soda and warm water Mix 2 tablespoons of baking soda to 1 quart of water 26 g soda to 1 liter water Be sure the baking soda is completely dissolved so it does not scratch the surfaces of the refrigerator Door Liners and Gaskets Door Liners and Gaskets Use a clean sponge o...

Page 40: ...lift it in the direction of Pull the shelf out 2 Install a New Air Filter Place the new filter inside of the cover with the side that says Front facing outward Turn the filter cover to the right to attach to the refrigerator wall After changing the filter push and hold the Hygiene Fresh button for three seconds to reset the filter sensor Replacing the Hygiene Fresh It is recommended that you repla...

Page 41: ... a replacement water filter cartridge is not available Water Filter Bypass Plug CAUTION DO NOT operate refrigerator without water filter or water filter plug installed NOTE To purchase a replacement water filter y Visit your local dealer or distributor Web Find Parts Accessories from Support section of lg com Call 0800 545454 Part number of the replacement water y filter ADQ36006101 1 Remove the o...

Page 42: ...ith your refrigerator call 0800 545454 Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent The transmission sounds that you will hear are normal and sound similar to a fax machine Smart Diagnosis cannot be activated unless your refrigerator is connected to power If your refrigerator is unable to turn on then troubleshooting must be done without using Smart Dia...

Page 43: ... use less energy due to more efficient technology Refrigerator was recently plugged in or power restored The refrigerator will take up to 24 hours to cool completely Door opened often or a large amount of food hot food was added Adding food and opening the door warms the refrigerator requiring the compressor to run longer in order to cool the refrigerator back down In order to conserve energy try ...

Page 44: ...tor should not be operated in temperatures above 110 F 43 C A large amount of food or hot food was added to either compartment Adding food warms the compartment requiring the cooling system to run Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect Doors not closed correctly See the Doors will not close correctly or pop open section in Parts ...

Page 45: ...sation and frost Food is freezing in the refrigerator compartment Food with high water content was placed near an air vent Rearrange items with high water content away from air vents Refrigerator temperature control is set incorrectly If the temperature is too cold adjust the control one increment at a time and wait for the temperature to stabilize Refer to the Setting the Controls section for mor...

Page 46: ...ssary to contact a plumber Water filter has been exhausted It is recommended that you replace the water filter Approximately every six months When the water filter indicator turns on When the water dispenser output decreases When the ice cubes are smaller than normal Low house water supply pressure The water pressure must be between 20 and 120 psi 140 and 830 kPa on models without a water filter a...

Page 47: ...he freezer compartment for normal ice production is 0 F 18 C If the freezer temperature is warmer ice production will be affected Dispensing water slowly Water filter has been exhausted It is recommended that you replace the water filter Approximately every six months When the water filter indicator turns on When the water dispenser output decreases When the ice cubes are smaller than normal Rever...

Page 48: ...to 90 minutes before additional ice is available and approximately 24 hours to completely refill the bin Icemaker is not making ice Refrigerator was recently installed or icemaker recently connected It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice Icemaker not turned on Locate the icemaker ON OFF switch and confirm that it is...

Page 49: ...ors are not closed properly Water will not dispense if any of the refrigerator doors are left open Water filter has been recently removed or replaced After the water filter is replaced dispense 2 5 gallons 9 litters of water flush for approximately 5 minutes to remove trapped air and contaminates from the system Do not dispense the entire 2 5 gallons 9 litters amount continuously Depress and relea...

Page 50: ...torage tank to cool completely The water dispenser has been used recently and the storage tank was exhausted Depending on your specific model the water storage capacity will range from approximately 20 to 30 oz 570 to 850 cc Dispenser has not been used for several hours If the dispenser has not been used for several hours the first glass dispensed may be warm Discard the first 10 oz 280 cc Refrige...

Page 51: ...Operation Refrigerator is not resting solidly on the floor Floor is weak or uneven or leveling legs need to be adjusted See the Door Alignment section Refrigerator with linear compressor was jarred while running Normal Operation Whooshing Evaporator fan motor is circulating air through the refrigerator and freezer compartments Normal Operation Air is being forced over the condenser by the condense...

Page 52: ... to open The gaskets are dirty or sticky Clean the gaskets and the surfaces that they touch Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning Door was recently closed When you open the door warmer air enters the refrigerator As the warm air cools it can create a vacuum If the door is hard to open wait one minute to allow the air pressure to equalize then see if it op...

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