28
Symptoms
Reason
Solution
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
The password for the Wi-Fi that
you are trying to connect to is
incorrect.
•
Find the Wi-Fi network connected to your
smartphone and remove it, then register
your appliance on LG SmartThinQ.
Mobile data for your smartphone
is turned on.
•
Turn off the
Mobile data
of your
smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID)
is set incorrectly.
•
The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use special
characters.)
The router frequency is not 2.4
GHz.
•
Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
to the wireless router. To check the
router frequency, check with your
Internet service provider or the router
manufacturer.
The distance between the
appliance and the router is too
far.
•
If the distance between the appliance
and the router is too far, the signal may
be weak and the connection may not be
configured correctly. Move the location
of the router so that it is closer to the
appliance.