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TROUBLESHOOTING

Condensation & Frost

The appliance contains 

a bad smell.

Is the fridge or freezer temperature set to 'Warm'?

•  Set the fridge or freezer temperature to a colder setting.

Did you put in food with a strong smell?

•  Store foods with strong smells in sealed containers.

Vegetables or fruit may have spoiled in the drawer.

•  Throw away rotten vegetables and clean the vegetable drawer. Do not 

store vegetables too long in the vegetable drawer.

Symptoms

Possible Cause & Solution

There is condensation 

inside the appliance or 

on the bottom of the 

vegetable drawer 

cover.

Did you store hot food without cooling it first?

•  Cool the hot food first before putting it inside the fridge or freezer.

Did you leave the appliance door open?

•  Although the condensation will disappear soon after you close the 

appliance door, you can wipe it with a dry cloth.

Do you open and close the appliance door too frequently?

•  Condensation can form due to the temperature difference from the 

outside. Wipe out the dampness with a dry cloth.

Did you put warm or moist food inside without sealing it in a container?

•  Store food in a covered or sealed container.

Frost has formed in the 

freezer compartment.

Doors may not be closed properly.

•  Check if the food item inside the appliance is blocking the door and make 

sure that the door is tightly closed.

Did you store hot food without cooling it first?

•  Cool the hot food first before putting it in the fridge or freezer 

compartment.

Is the air entry or exit of the freezer compartment blocked?

•  Make sure that air entry or exit is not blocked so that the air can circulate 

inside.

Is the freezer compartment overfilled?

•  Maintain an appropriate space between items.

Symptoms

Possible Cause & Solution

Summary of Contents for GR-729BINS

Page 1: ... carefully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL71667934 Rev 00_090821 www lg com Copyright 2021 LG Electronics Inc All Rights Reserved ...

Page 2: ...N 8 INSTALLATION Before Installation 10 Removing the Fridge and Freezer Door 11 Levelling and Door Alignment 12 Turning on the Power 14 Moving the Appliance for Relocation 14 OPERATION Before Use 15 Product Features 17 Control Panel 20 InstaView 21 Drawer 21 Extra Space 23 Shelf 23 Icemaker 24 Door Basket 24 SMART FUNCTIONS LG ThinQ Application 25 Smart Diagnosis 26 MAINTENANCE Cleaning 28 TROUBLE...

Page 3: ...following Technical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol caref...

Page 4: ...rant and insulation blowing gas used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of them Do not damage the refrigerant circuit If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not locate multiple portable outlet sockets or ...

Page 5: ...d abrasive etc over the interior or exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance...

Page 6: ... a place where it is easy to unplug the power plug of the appliance Be careful not to let the appliance door fall during assembly or disassembly Be careful not to pinch crush or damage the power cable during assembly or disassembly of the appliance door Be careful not to point the power plug up or let the appliance lean against the power plug Do not connect a plug adapter or other accessories to t...

Page 7: ... appliance Operation Do not use the appliance for any purpose storage of medical or experimental materials or shipping other than any domestic household food storage use If water penetrates electrical parts of the appliance disconnect power plug and contact an LG Electronics customer information centre Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long p...

Page 8: ...pane natural gas etc do not touch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Although it uses a small amount of the gas it is still combustible gas Gas leakage during appliance transport installation or operation can cause fire explosion or injury if sparks are caused Do not use or store flammable or combustible substances e...

Page 9: ...e door baskets Do not open or close the appliance door with excessive force If the hinge of the appliance door is damaged or operates improperly stop using the appliance and contact an authorized service centre Prevent animals from nibbling on the power cable or water hose Never eat frozen foods immediately after they have been taken out in the freezer compartment Make sure not to get a hand or fo...

Page 10: ...gned to operate within a limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient temper...

Page 11: ...he Hinge Cover Remove the screws from the hinge cover at the top of the appliance Lift the hook not visible located at the bottom of the front side of the cover with a flat head screwdriver Removing the Left Right Fridge Door The number of wire harnesses may vary depending on the model 1 Disconnect all wire harnesses a 2 Rotate the hinge lever b clockwise Lift the top hinge c free of the hinge lev...

Page 12: ...ed through all access doors Levelling and Door Alignment Before Beginning When the appliance doors appear to be uneven follow the instructions below to align the doors NOTE The spanner may differ depending on the model You will be provided with either spanner type A or B Spanner Type A Spanner Type B Levelling the Appliance The appliance has two front levelling legs Adjust the legs to alter the ti...

Page 13: ...turning it to the left 2 Use the spanner b to adjust the height by turning the adjustment hinge pin to the left or to the right CAUTION Do not adjust the height of the appliance door more than 3 mm 3 Use the spanner a to fasten the keeper nut by turning it to the right NOTE Levelling the doors may not be possible when the floor is not level or is of weak or poor construction The refrigerator is he...

Page 14: ...he power supply cord or plug to the outlet wait 3 or 4 hours before you put food into the appliance If you add food before the appliance has cooled completely your food may spoil Moving the Appliance for Relocation Preparing for Relocation 1 Remove all food from inside the appliance 2 Pull the power plug out insert and fix it into the power plug hook at the rear or on top of the appliance 3 Tape p...

Page 15: ...f the power the repair technician from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that door bins drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has...

Page 16: ...do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last You should avoid door openings while the power is off When the power supply gets back to normal check the condition of the food Maximum Freezing Capacity Express Freeze ...

Page 17: ...RATION ENGLISH Product Features The appearance or components of the appliance may differ from model to model Exterior a InstaView Knock twice on the glass to turn the LED light inside the InstaView on or off ...

Page 18: ...efrigerated foods drinks and sauce containers e Door Mullion Prevents cold air from leaking from the appliance CAUTION To reduce the risk of scratching the door or breaking the center door mullion make sure that the door mullion is always folded in f Fridge Shelf Stores refrigerated foods and fresh foods Stores the foods with higher moisture content at the front of the shelf The shelf height can b...

Page 19: ...small food items such as cheese j LED Lamp The LED lamp on the bottom of the fridge door lights up when you open the freezer door k Icemaker This is where ice is manually produced and stored l Freezer Tray Stores small packaged frozen food or frequently used foods The sliding trays allow easy access and convenience of use m Freezer Drawer Stores frozen food for longer storage ...

Page 20: ...twork Refer to SMART FUNCTIONS for information on the initial setup of the LG ThinQ application e Shabbath Use this function on the Jewish Sabbath and holidays Using the Shabbath Mode To turn Shabbath mode on touch the display to activate it then press and hold the Shabbath button for 3 seconds until sb appears in the display To turn Shabbath mode off manually press and hold the Shabbath button fo...

Page 21: ...ion is disabled for 2 seconds after closing the left or right freezer door Knock near the center of the glass Knocking near the edges of the glass may not activate the InstaView function Knock hard enough so that the knocking sound is audible The InstaView function may activate if a loud noise occurs near the refrigerator Clean the glass door with a dry cloth To remove stubborn stains slightly moi...

Page 22: ...ess and convenience of use Use the upper compartment to store packaged frozen foods and frequently used foods Use the lower compartment for larger frozen foods and items stored for longer periods Removing Refitting the Freezer Drawer 1 Open both freezer doors completely Pull out the freezer drawer to full extension and remove all of the contents 2 With the drawer fully extended lift up the front a...

Page 23: ...helps prevent food items from freezing Shelf CAUTION Glass shelves are heavy Use special care when removing them Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Using the Folding Shelf This feature is only available on some models Store taller items such as a gallon container or bottles by pushing the front half of...

Page 24: ... the freezer compartment It may take a longer time to freeze ice Be careful not to twist the ice maker with force since it can break Do not freeze the ice in the ice storage bin This could break it and cause appliance damage or injury Using the Icemaker This feature is only available on some models 1 To make ice fill the ice tray with water and insert it into its position 2 Rotate the knob of the ...

Page 25: ...oo far the signal strength becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that the Wi Fi indicator on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact y...

Page 26: ...3 seconds to temporarily turn it off Run the LG ThinQ application and follow the instructions in the application to register the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The Wi Fi indicator will be turned off Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that is contained in this...

Page 27: ...instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Open the fridge door and then hold the phone on the upper right ThinQ logo 2 Press and hold the Freezer button for three seconds or longer while holding your phone to the speake...

Page 28: ...the exterior of the appliance clean Blocked air vents can cause fire or appliance damage For the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain T...

Page 29: ...eset the circuit breaker on the GFCI If the problem persists contact an electrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it awa...

Page 30: ... will disappear soon after you close the appliance door you can wipe it with a dry cloth Do you open and close the appliance door too frequently Condensation can form due to the temperature difference from the outside Wipe out the dampness with a dry cloth Did you put warm or moist food inside without sealing it in a container Store food in a covered or sealed container Frost has formed in the fre...

Page 31: ... and is quite normal There is water inside or outside of the appliance Is there water leakage around the appliance Check if the water has leaked from a sink or another place Is there water on the bottom of the appliance Check if the water is from the thawed frozen food or a broken or dropped container Symptoms Possible Cause Solution The appliance door is not closed tightly Is the appliance leanin...

Page 32: ... levelled Install the appliance on a solid and flat area Does the rear of the appliance touch the wall Adjust the installation position to allow enough clearance around the appliance Are objects scattered behind the appliance Remove the scattered objects from behind the appliance Is there an object on top of the appliance Remove the object on top of the appliance Clicking noises The defrost contro...

Page 33: ...g to connect to is incorrect Find the Wi Fi network connected to your smartphone and remove it then register your appliance on LG ThinQ Mobile data for your smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters ...

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