LG GML844PZKZ Owner'S Manual Download Page 50 | Manualshive

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50

TROUBLESHOOTING

Wi-Fi

Customer Care and Service

Contact an LG Electronics customer information centre.
• To find information on LG authorized service centre, visit our website at www.lg.com.
• Only qualified service personnel from LG authorized service centre should disassemble, repair, or

modify the appliance.

• The minimum warranty period of this refrigerating appliance is 24 months.
• Spare parts referenced in Regulation EU 2019/2019 are available for 7 years (only door gaskets are

available for 10 years).

• To purchase spare parts, contact an LG Electronics customer information centre or our website at

www.lg.com.

Vibrating

If the side or back of the appliance is touching a cabinet or wall, some of

the normal vibrations may make an audible sound.

• To eliminate the noise, make sure that the sides and back do not make any

contact with any wall or cabinet.

Symptoms

Possible Cause & Solution

Your home appliance

and smartphone are

not connected to the

Wi-Fi network.

The password for the Wi-Fi that you are trying to connect to is incorrect.

• Find the Wi-Fi network connected to your smartphone and remove it, then

register your appliance on

LG ThinQ

.

Mobile data for your smartphone is turned on.

• Turn off the

Mobile data

of your smartphone and register the appliance

using the Wi-Fi network.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English

letters and numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4

GHz and connect the appliance to the wireless router. To check the router

frequency, check with your Internet service provider or the router

manufacturer.

The distance between the appliance and the router is too far.

• If the distance between the appliance and the router is too far, the signal

may be weak and the connection may not be configured correctly. Move

the location of the router so that it is closer to the appliance.

Symptoms

Possible Cause & Solution

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Summary of Contents for GML844PZKZ

Page 1: ...refully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL71782419 Rev 06_052522 www lg com Copyright 2021 2022 LG Electronics Inc All Rights Reserved ...

Page 2: ...nstallation 12 Removing the Fridge and Freezer Door 13 Connecting the Water Line 15 Levelling and Door Alignment 17 Turning on the Power 18 Moving the Appliance for Relocation 19 OPERATION Before Use 20 Product Features 22 Control Panel 26 Ice and Water Dispenser 28 Automatic Icemaker 30 InstaView 32 Door in Door 33 Drawer 34 Shelf 35 Door Basket 35 SMART FUNCTIONS LG ThinQ Application 37 Smart Di...

Page 3: ...TROUBLESHOOTING Before Calling for Service 44 APPENDIX CARING FOR THE ENVIRONMENT 52 ...

Page 4: ...can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the This symbol is displayed to indicate matters and operations that can cause risk R...

Page 5: ...houses and by clients in hotels motels and other residential type environments bed and breakfast type environments catering and similar non retail applications This refrigerating appliance is not intended to be used as a built in appliance This appliance contains a small amount of isobutane refrigerant R600a but it is also combustible When transporting and installing the appliance care should be t...

Page 6: ...mechanical devices or other means to accelerate the defrosting process Do not use a hair drier to dry the inside of the appliance or place a candle inside to remove the odours Do not use electrical appliances inside the refrigerator Make sure not to get a body part such as a hand or foot stuck while moving the appliance Disconnect the power cord before cleaning the appliance interior or exterior D...

Page 7: ...y two or more people holding the appliance securely Install the appliance on a firm and level floor Do not install the appliance in a damp and dusty place Do not install or store the appliance in any outdoor area or any area that is subject to weathering conditions such as direct sunlight wind rain or temperatures below freezing Do not place the appliance in direct sunlight or expose it to the hea...

Page 8: ...ble mounted The appliance should be connected to a dedicated power line which is separately fused Do not use a multi socket outlet which is not properly grounded portable In case of using a properly grounded multi socket outlet portable use the multi socket outlet with the current capacity of the power cord rating or higher and use the multi socket outlet only for the appliance Dispose of all pack...

Page 9: ...ide the appliance can cause suffocation Do not put animals such as pets into the appliance Do not place heavy or fragile objects containers filled with liquid combustible substances flammable objects such as candles lamps etc or heating devices such as stoves heaters etc on the appliance Do not place any electronic appliance such as heater and mobile phone inside the appliance If there is a gas le...

Page 10: ...nks in the freezer compartment shelves or ice bin that will be exposed to temperatures below freezing The tempered glass on the front side of the appliance door or the shelves can be damaged by an impact If it is broken do not touch it with hands Do not hang from the appliance doors storage room shelf or climb up into it Do not store an excessive amount of water bottles or containers for side dish...

Page 11: ...empt to repair or change it Contact an LG Electronics customer information centre Do not clean glass shelves or covers with warm water when they are cold They may shatter if exposed to sudden temperature changes Do not insert the shelves upside down The shelves may fall To remove frost from the appliance contact an LG Electronics customer information centre Dispose of the ice inside the ice bin in...

Page 12: ...esigned to operate within a limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient tem...

Page 13: ...e screws from the hinge cover at the top of the appliance Lift the hook not visible located at the bottom of the front side of the cover with a flat head screwdriver Removing the Left Fridge Door 1 The water supply line is connected to the top right part at the back of the appliance Hold the water supply connection and gently push the collet a to detach the water supply line then unscrew the plast...

Page 14: ...ree of the hinge lever latch d CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall forward It is recommended that two or more people carry out the door removal and refitting 3 Lift the right fridge door until it is free of the middle hinge assembly CAUTION Place the door on a non scratching surface with the inner side facing up Removing the Freezer D...

Page 15: ...g 1 0 MPa A water pressure between 138kPa and 827kPa is recommended for the optimal operation of the water dispenser If the refrigerator is installed in an area with low water pressure below 138 kPa you can install a booster pump to compensate for the low pressure If a reverse osmosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system ne...

Page 16: ...e purchased if your tap fitting does not match the thread size of the connector provided NOTE Only For Germany Connect your appliance only to a water tap with a safety device according to EN 1717 to avoid drinking water pollution through water backflow To be sure please ask your installer In case water tap is without backflow prevention valve according to EN 1717 you have to use an extra backflow ...

Page 17: ...rom front to back or side to side If the appliance seems unsteady or the doors do not close easily adjust the appliance s tilt using the instructions below It is quite normal for the appliance to have a backward lean even when the front legs are turned all the way Use the spanner a to adjust the height by turning the levelling leg to the left to raise it or to the right to lower it Door Alignment ...

Page 18: ...use levelling difficulties if it flexes excessively Door Alignment for Left Fridge Door Open the fridge door and use the spanner c to rotate the door hinge bolt Door Alignment for Right Fridge Door Adjust the left fridge door first If the door is too low lift the right door up and use a pair of long nose pliers to insert C Clips until both doors are level Turning on the Power Connecting the Applia...

Page 19: ...liance 2 Pull the power plug out insert and fix it into the power plug hook at the rear or on top of the appliance 3 Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance 4 Move the appliance with more than two people carefully When transporting the appliance over a long distance keep the appliance upright 5 After installing the appliance connect the...

Page 20: ... the repair technician from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy keep all inner parts e g door bins drawers and shelves on their original location Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it ...

Page 21: ...ature lower than the required temperature for the food to be stored correctly If there are chill compartments in the appliance do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last You should avoid door openings while the p...

Page 22: ...n and the dispenser mode b Filtered Water and Ice Dispenser Dispenses purified water and ice c Door in Door 1 The Door in Door is a double layered door system It can be opened individually or together with the main door You can conveniently locate and access your favourite snacks or food items d InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to frequently us...

Page 23: ...23 OPERATION ENGLISH Interior 1 This feature is only available on some models Standard Door Model Door in Door Model ...

Page 24: ...er Dispenser Tank 1 Stores water to supply the dispenser or the automatic icemaker It requires manual filling e Fridge Door Basket Stores small packages of refrigerated foods drinks and sauce containers f Door Mullion Prevents the cold air of the fridge from leaking CAUTION To reduce the risk of scratching the door or breaking the center door mullion make sure that the refrigerator door mullion is...

Page 25: ...in Door Compartment 1 Stores commonly used food items such as beverages and snacks k Fridge Drawer Stores fruits and vegetables to keep fresh for as long as possible l Freezer Tray Stores small packaged frozen food or frequently used foods The sliding trays allow easy access and convenience of use To freeze food items quickly store the food on the top freezer trays Food items will freeze most quic...

Page 26: ...button allows the appliance to connect to a home Wi Fi network Refer to Smart Functions for information on the initial setup of the LG ThinQ application c Freezer 1 Type 1 Press this button repeatedly to select a desired temperature between 24 C and 16 C Type 2 Press this button repeatedly to select a desired temperature between 23 C and 15 C The default freezer temperature is 18 C d Fridge 1 Type...

Page 27: ...ct a desired dispenser mode from the buttons on the control panel Press the dispenser switch with a glass or other container to dispense cubed ice water or crushed ice i Non Plumbing 1 The Non Plumbing icon is illuminated when the water dispenser tank is installed correctly j Self Care 1 UV light is used to keep the water outlet clean UV clean function runs automatically for 10 minutes every hour ...

Page 28: ...ater dispensing system flush the water through the dispenser about 5 minutes and throw away the first few batches of ice Do not use a thin crystal cup or chinaware when dispensing water or ice NOTE If you open the fridge door while water cubed ice or crushed ice is being dispensed dispensing will be paused When you close the door the selected item will continue to be dispensed If the cup rim is sm...

Page 29: ... available on some models The water tank holds the water to be dispensed or used by the automatic icemaker to make ice 1 Remove the water dispenser tank by pulling it out while holding the handle 2 Open the cover or cap of the water dispenser tank 3 Fill with bottle or filtered water up to the maximum fill line Total capacity 4 ℓ 4 After filling with water close the cover or cap of the water dispe...

Page 30: ...e ice production will stop Sound of ice dropping into the ice bin is normal If ice cubes are stored in the ice bin for a long period of time they may clump together and may not be separated easily In such a case empty the ice bin and allow fresh ice to be made CAUTION It is normal for milky or cloudy water to be dispensed after replacing the water filter This air in the water will clear eventually...

Page 31: ...r removal CAUTION Do not touch the automatic icemaker s mechanical parts with your hand or any mechanical implement Doing so may cause serious injury or damage to the appliance Do not disassemble repair or alter the automatic icemaker These tasks should only be done by a service technician Caution should be taken as the automatic icemaker operates continuously after the freezer door is opened when...

Page 32: ...tems like beverages and snacks without opening the fridge door 1 Knock twice on the glass to turn the LED light inside the Door in Door on or off 2 The LED light turns off automatically after ten seconds CAUTION Do not open the door of the appliance with the door in door open or do not open the door in door while the door of the appliance is open The door in door may be struck by the edge of the a...

Page 33: ... and damaged Using the Moving Basket Adjusting the moving basket allows taller food items to be stored more conveniently 1 To raise the moving basket hold the basket in the centre and push the basket up until it clicks into place 2 To lower the moving basket press up to release the levers at the side of the basket and lower the basket until it clicks into place CAUTION To avoid personal injury or ...

Page 34: ...letely Hold the cover with both hands and tilt the cover slightly while pulling it out 2 Remove the contents of the drawer Hold the handle of the vegetable drawer and gently pull it out 3 Mount the fridge drawer in the reverse order of the removal process Using the Freezer Drawer The sliding freezer drawers allow easy access and convenience of use Use the upper compartment to store packaged frozen...

Page 35: ... feature is only available on some models Store taller items such as a gallon container or bottles by pushing the front half of the shelf underneath the back half of the shelf Pull the front of the shelf forward to return to a full shelf Removing Refitting the Shelf 1 Tilt up the front of the shelf and then lift the shelf straight up 2 Pull the shelf out 3 Tilt the front of the shelf up and guide ...

Page 36: ...36 OPERATION 1 To remove the baskets simply lift the basket up and pull straight out 2 To assemble the baskets slide it in above the desired support and push down until it snaps into place ...

Page 37: ...oo far the signal strength becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that the Wi Fi indicator on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact y...

Page 38: ...rily turn it off Run the LG ThinQ application and follow the instructions in the application to register the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The Wi Fi indicator will be turned off Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that have the obligations to disclose source ...

Page 39: ...u Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Press the Lock button to activate the lock function If the display has been locked for over 5 minutes you must deactivate the lock and then reactivate it 2 Open the fridge door and then hold the phone on the upper right speaker hole 3 Press and hold the Freezer button for three seconds or longer while holding yo...

Page 40: ...or the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface staining and tarnishing Cleaning the Interior When removing a she...

Page 41: ...r in and pulling the centre out 3 Place the new filter inside of the cover with the side that says FRONT facing outward 4 Align tabs a on the filter cover with hooks b on the fridge wall 5 Rotate the air filter cover clockwise until the hooks engage and the cover locks in place 6 Press and hold the Pure N Fresh Replace Air Filter Air Filter button on the control panel for 3 seconds to reset the fi...

Page 42: ...n must be installed Ensure all tubing and fittings are secure and free of leaks NOTE While the testing was performed under standard laboratory conditions actual performance may vary It is essential that the manufacturer s recommended installation maintenance and filter replacement requirements be carried out for the product to perform as advertised Replacing the Water Filter This feature is only a...

Page 43: ...r filter cover 5 Press and hold the Water Filter button for 3 seconds 6 Dispense water for approximately 5 minutes to remove trapped air and contaminants CAUTION Failure to replace filters when required or using non LG authorised water filters can cause the filter cartridge to leak and result in property damage ...

Page 44: ...ctrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects Did you store hot food without cooling it fi...

Page 45: ...he appliance and open the supply valve completely Is the water supply hose bent If the water supply hose is bent the water flow could be compromised Have you dispensed a large amount of ice recently It takes approximately 24 hours to produce more ice in the automatic icemaker Please wait Did you set the ice maker switch or the automatic icemaker button on the control panel to ON Press I on the aut...

Page 46: ...e water dispenser tank Is the water supply valve closed For Plumbed models Only Open the water supply valve Are you using unfiltered water Unfiltered water can contain a large amount of various heavy metals or foreign substances so the filter may be clogged in the early stage regardless of the life of the filter Water tastes strange Is the taste of water different when comparing it with the taste ...

Page 47: ...t food inside without sealing it in a container Store food in a covered or sealed container Frost has formed in the freezer compartment Doors may not be closed properly Check if the food item inside the appliance is blocking the door and make sure that the door is tightly closed Did you store hot food without cooling it first Cool the hot food first before putting it in the fridge or freezer compa...

Page 48: ...closing the door it may remain briefly open before closing Make sure that you do not slam the door closed Close the door gently It is difficult to open the appliance door Did you open the door right after you closed it If you try to open the appliance door within one minute after you closed it you may have difficulties because of the pressure inside the appliance Try to open the appliance door aga...

Page 49: ...nd off Normal Operation Rattling noises Rattling noises may come from the flow of appliance the water line on the back of the unit for plumbed models only or items stored on top of or around the appliance Normal Operation Appliance is not resting evenly on the floor Floor is weak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with linear compressor was mov...

Page 50: ... smartphone are not connected to the Wi Fi network The password for the Wi Fi that you are trying to connect to is incorrect Find the Wi Fi network connected to your smartphone and remove it then register your appliance on LG ThinQ Mobile data for your smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SS...

Page 51: ...he model name valid from 1st March 2021 Scan the QR code on the energy label supplied with the appliance which provides a web link to the information related to the performance of the appliance in the EU EPREL database Keep the energy label for reference and all other documents supplied with the appliance valid from 1st March 2021 The model name can be found on the rating label of the appliance Th...

Page 52: ...атяване на негативните последствия за околната среда и човешкото здраве Вашият стар уред може да съдържа части за многократна употреба които биха могли да бъдат използвани за ремонт на други продукти както и други ценни материали които могат да бъдат рециклирани с цел запазване на ограничените ресурси x Можете да занесете Вашия уред или в магазина от който сте го закупили или можете да се свържете...

Page 53: ... können gefährliche Substanzen enthalten die eine korrekte Entsorgung dieser Altgeräte erforderlich machen um schädliche Auswirkungen auf die Umwelt und die menschliche Gesundheit zu vermeiden Ihre ausgedienten Geräte können wiederverwendbare Teile enthalten mit denen möglicherweise andere Produkte repariert werden können aber auch sonstige wertvolle Materialien enthalten die zur Schonung knapper ...

Page 54: ...tiguo aparato ayudará a evitar posibles consecuencias negativas para el medio ambiente y para la salud humana El antiguo aparato puede contener piezas reutilizables que podrían utilizarse para reparar otros productos y otros materiales valiosos que pueden reciclarse para conservar los recursos limitados Este producto contiene pilas y o acumuladores Siempre que no sea necesaria la intervención de u...

Page 55: ...ration d autres produits ainsi que des matériaux précieux pouvant être recyclés pour préserver les ressources de la planète x Vous pouvez rapporter votre appareil au commerçant qui vous l a vendu ou contacter votre collectivité locale pour connaitre les points de collecte de votre EEE Vous trouverez également des informations à jour concernant votre pays en allant sur www quefairedemesdechets fr H...

Page 56: ...a nuova di tipo equivalente Si prega di informarsi previamente presso il punto vendita prescelto circa tale ultima modalità di conferimento dell apparecchiatura a fine vita x Il corretto smaltimento dell unità obsoleta contribuisce a prevenire possibili conseguenze negative sulla salute degli individui e sull ambiente Una gestione responsabile del fine vita delle apparecchiature elettriche ed elet...

Page 57: ...n elektronische producten WEEE afzonderlijk van het huishoudelijke afval moeten worden verwijderd x Oude elektrische producten kunnen gevaarlijke stoffen bevatten dus een juiste verwijdering van uw oude apparaat helpt bij het voorkomen van mogelijke negatieve gevolgen voor het milieu en de volksgezondheid Uw oude apparaat kan herbruikbare onderdelen bevatten die gebruikt zouden kunnen worden voor ...

Page 58: ...gosas pelo que a eliminação correta do seu aparelho usado pode contribuir para evitar potenciais danos para o ambiente e saúde humana O seu aparelho usado pode conter peças reutilizáveis que podem ser usadas para reparar outros aparelhos e materiais úteis que podem ser reciclados para preservar os recursos limitados x Pode levar o seu aparelho à loja onde o adquiriu ou contactar a sua entidade loc...

Page 59: ...ktronske izdelke OEEI odstranjevati ločeno od ostalih komunalnih odpadkov x Odpadni električni izdelki lahko vsebujejo nevarne snovi zato s pravilnim odstranjevanjem starega aparata pripomorete k preprečevanju morebitnih negativnih vplivov na okolje in zdravje ljudi Vaš stari aparat lahko vsebuje dele ki bi jih bilo mogoče uporabiti za popravilo drugih izdelkov in druge dragocene materiale ki jih ...

Page 60: ...laganje ovog otpada Za najnovije informacije za Vašu zemlju molimo Vas da pogledate web stranicu www lg com global recycling SVENSKA Kassera den gamla apparaten x Den överkorsade soptunnesymbolen indikerar att elektroniskt och elektriskt avfall WEEE ska kasseras separat från hushållsavfallet och lämnas in till av kommunen anvisat ställe för återvinning x Gamla elektroniska och elektriska produkter...

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