LG GMJ844PZKV Owner'S Manual Download Page 51

Page: 51 / 56

TROUBLESHOOTING

ENGLISH

Wi-Fi

Customer Care and Service

Contact an LG Electronics customer information centre.
• To find information on LG authorized service centre, visit our website at www.lg.com.
• Only qualified service personnel from LG authorized service centre should disassemble, repair, or

modify the appliance.

• Spare parts referenced in Regulation EU 2019/2019 are available for 7 years (only door gaskets are

available for 10 years).

• To purchase spare parts, contact an LG Electronics customer information centre or our website at

www.lg.com.

Vibrating

If the side or back of the appliance is touching a cabinet or wall, some of

the normal vibrations may make an audible sound.

• To eliminate the noise, make sure that the sides and back do not make any

contact with any wall or cabinet.

Symptoms

Possible Cause & Solution

Your home appliance

and smartphone are

not connected to the

Wi-Fi network.

The password for the Wi-Fi that you are trying to connect to is incorrect.

• Find the Wi-Fi network connected to your smartphone and remove it, then

LG ThinQ

Mobile data for your smartphone is turned on.

• Turn off the

Mobile data

of your smartphone and register the appliance

using the Wi-Fi network.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English

letters and numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4

GHz and connect the appliance to the wireless router. To check the router

frequency, check with your Internet service provider or the router

manufacturer.

The distance between the appliance and the router is too far.

• If the distance between the appliance and the router is too far, the signal

may be weak and the connection may not be configured correctly. Move

the location of the router so that it is closer to the appliance.

Symptoms

Possible Cause & Solution

global_main.book.book Page 51 Tuesday, May 4, 2021 2:21 PM

Summary of Contents for GMJ844PZKV

Page 1: ...y installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL71782417 Rev 02_050421 www lg com Copyright 2021 LG Electronics Inc All Rights Reserved global_main book book Page 1 Tuesday May 4 2021 2 21 PM ...

Page 2: ...lation 12 Removing the Fridge and Freezer Door 13 Connecting the Water Line 15 Levelling and Door Alignment 16 Turning on the Power 18 Moving the Appliance for Relocation 18 OPERATION Before Use 20 Product Features 22 Control Panel 26 Ice and Water Dispenser 28 Automatic Icemaker 30 InstaView 32 Door in Door 33 Drawer 34 Shelf 35 Door Basket 36 SMART FUNCTIONS LG ThinQ Application 37 Smart Diagnos...

Page 3: ...Water Filter 41 TROUBLESHOOTING Before Calling for Service 44 global_main book book Page 3 Tuesday May 4 2021 2 21 PM ...

Page 4: ... from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbo...

Page 5: ...els motels and other residential type environments bed and breakfast type environments catering and similar non retail applications This refrigerating appliance is not intended to be used as a built in appliance This appliance contains a small amount of isobutane refrigerant R600a but it is also combustible When transporting and installing the appliance care should be taken to ensure that no parts...

Page 6: ...means to accelerate the defrosting process Do not use a hair drier to dry the inside of the appliance or place a candle inside to remove the odours Do not use electrical appliances inside the refrigerator Make sure not to get a body part such as a hand or foot stuck while moving the appliance Disconnect the power cord before cleaning the appliance interior or exterior Do not spray water or inflamm...

Page 7: ... the appliance securely Install the appliance on a firm and level floor Do not install the appliance in a damp and dusty place Do not install or store the appliance in any outdoor area or any area that is subject to weathering conditions such as direct sunlight wind rain or temperatures below freezing Do not place the appliance in direct sunlight or expose it to the heat from heating appliances su...

Page 8: ... can cause suffocation Do not plug the appliance into a multi socket adapter which does not have a power cable mounted The appliance should be connected to a dedicated power line which is separately fused Do not use a multi socket outlet which is not properly grounded portable In case of using a properly grounded multi socket outlet portable use the multi socket outlet with the current capacity of...

Page 9: ...suffocation Do not put animals such as pets into the appliance Do not place heavy or fragile objects containers filled with liquid combustible substances flammable objects such as candles lamps etc or heating devices such as stoves heaters etc on the appliance Do not place any electronic appliance such as heater and mobile phone inside the appliance If there is a gas leakage isobutane propane natu...

Page 10: ...nt shelves or ice bin that will be exposed to temperatures below freezing The tempered glass on the front side of the appliance door or the shelves can be damaged by an impact If it is broken do not touch it with hands Do not hang from the appliance doors storage room shelf or climb up into it Do not store an excessive amount of water bottles or containers for side dishes on the door baskets Do no...

Page 11: ...ndicates that waste electrical and electronic products WEEE should be disposed of separately from the municipal waste stream Old electrical products can contain hazardous substances so correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health Your old appliance may contain reusable parts that could be used to repair other products...

Page 12: ... limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC and ...

Page 13: ...r at the top of the appliance Lift the hook not visible located at the bottom of the front side of the cover with a flat head screwdriver Removing the Left Fridge Door 1 The water supply line is connected to the top right part at the back of the appliance Hold the water supply connection and gently push the collet a to detach the water supply line then unscrew the plastic tube cover for easy tube ...

Page 14: ...d CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall forward It is recommended that two or more people carry out the door removal and refitting 3 Lift the right fridge door until it is free of the middle hinge assembly CAUTION Place the door on a non scratching surface with the inner side facing up Removing the Freezer Door 1 Remove the two hinge bo...

Page 15: ...f cm is required to operate the water dispenser If the refrigerator is installed in an area with low water pressure below 138 kPa you can install a booster pump to compensate for the low pressure If a reverse osmosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system needs to be a minimum of 138 kPa to 827 kPa 1 4 8 4 kgf cm WARNING Unpl...

Page 16: ...to the tap A separate connector or adaptor may need to be purchased if your tap fitting does not match the thread size of the connector provided Checking the Water Connection 1 Turn on the water supply and switch on the appliance Carefully check all fittings for possible leaks due to poorly fitted hoses 2 Press and hold the Water Filter button for three seconds The new water filter has been activa...

Page 17: ...egs are turned all the way Use the spanner a to adjust the height by turning the levelling leg to the left to raise it or to the right to lower it Door Alignment for Freezer Door If the door of the appliance is not level adjust the difference in the height of appliance door 1 Open the door and use the spanner a to loosen the keeper nut by turning it to the left 2 Use the spanner b to adjust the he...

Page 18: ... up and use a pair of long nose pliers to insert C Clips until both doors are level Turning on the Power Connecting the Appliance After installing the appliance connect the power plug into the outlet socket NOTE After connecting the power supply cord or plug to the outlet wait 3 or 4 hours before you put food into the appliance If you add food before the appliance has cooled completely your food m...

Page 19: ...n two people carefully When transporting the appliance over a long distance keep the appliance upright 5 After installing the appliance connect the power plug into a mains outlet socket and switch it on global_main book book Page 19 Tuesday May 4 2021 2 21 PM ...

Page 20: ... from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that door bins drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has cooled in order to prevent dew o...

Page 21: ...d temperature for the food to be stored correctly If there are chill compartments in the appliance do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last You should avoid door openings while the power is off When the power s...

Page 22: ...ltered Water and Ice Dispenser Dispenses purified water and ice c Door in Door 1 The Door in Door is a double layered door system It can be opened individually or together with the main door You can conveniently locate and access your favourite snacks or food items d InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to frequently used food items e Door in Door ...

Page 23: ...23 OPERATION ENGLISH Interior 1 This feature is only available on some models Standard Door Model Door in Door Model global_main book book Page 23 Tuesday May 4 2021 2 21 PM ...

Page 24: ...er or the automatic icemaker It requires manual filling e Fridge Door Basket Stores small packages of refrigerated foods drinks and sauce containers f Door Mullion Prevents the cold air of the fridge from leaking CAUTION To reduce the risk of scratching the door or breaking the center door mullion make sure that the refrigerator door mullion is always folded in g Water Filter 1 This filter purifie...

Page 25: ...r Compartment 1 Stores commonly used food items such as beverages and snacks k Fridge Drawer Stores fruits and vegetables to keep fresh for as long as possible l Freezer Tray Stores small packaged frozen food or frequently used foods The sliding trays allow easy access and convenience of use To freeze food items quickly store the food on the top freezer trays Food items will freeze most quickly on...

Page 26: ...ol Panel and Functions 1 This feature is only available on some models a Express Frz This function can quickly freeze a large amount of ice or frozen foods This function is enabled and disabled in turn each time you press the button global_main book book Page 26 Tuesday May 4 2021 2 21 PM ...

Page 27: ...dicated setting temperature is a target temperature not actual temperature within the appliance e Pure N Fresh 1 Replace the Pure N Fresh filter when the g indicator lights up After changing the filter push and hold the Pure N Fresh button for three seconds to reset the filter replacement reminder indicator f Lock This locks buttons on the control panel To lock the control panel buttons press and ...

Page 28: ...n is pressed Once on the display remains on for 20 seconds If there is any finger or skin contacts to the control panel while cleaning it the button function may operate This appliance incorporates an earth connection for functional purposes only Ice and Water Dispenser Before Using the Ice and Water Dispenser CAUTION Keep children away from the dispenser to prevent children playing with or damagi...

Page 29: ...Water Dispenser Press the dispenser selection button repeatedly until the light above the icon that you want illuminates Press the dispenser paddle a with a glass or other container to dispense cubed ice water or crushed ice Cleaning the Dispenser Cleaning the Ice and Water Outlet Wipe the water outlet a or ice outlet b frequently with a clean cloth as it may get dirty easily NOTE Lint from a clot...

Page 30: ...ctly If it is not assembled correctly water may leak from the tank into the appliance If there is an insufficient amount of water in the water dispenser tank ice cube size and quantity may be affected and may result in no ice being made If there is no water in the water dispenser tank the cold water and ice dispensing function of the dispenser cannot be used Check if there is water in the water di...

Page 31: ...tains liquid Never use a glass that is exceptionally narrow or deep Ice may jam in the ice passage affecting the performance of the appliance Keep the glass at a proper distance from the ice outlet A glass held too close to the outlet may prevent ice from dispensing Dispose of the ice inside the ice bin if you go on vacation or if an extended power outage occurs Water from melting ice may drop fro...

Page 32: ...Off press the power switch on the icemaker to the ON or OFF O position Normal Sounds You May Hear The icemaker water valve will buzz as the icemaker fills with water If the power switch is in the ON position it will buzz even if it has not yet been hooked up to water To stop the buzzing move the power switch to OFF O NOTE Do not keep the power turned on to the icemaker if the water line is not con...

Page 33: ...s near the refrigerator Clean the glass door with a dry cloth To remove stubborn stains slightly moisten a clean cloth with lukewarm water or a glass cleaner Do not spray glass cleaner directly at the glass door Door in Door This feature is only available on some models Using the Door in Door Pull the lever at the bottom of the door upwards until the door in door opens There is plenty of storage s...

Page 34: ... in Door case Lift up and pull out the Door in Door case 2 Lift up and remove the baskets from the door in door casing 3 Refit the Door in Door case in the reverse order of the removal process Drawer CAUTION Always empty the drawers before removing them and use both hands when removing and refitting them Make sure that the fridge doors are fully open before removing and refitting the drawers Remov...

Page 35: ...nt and pull the drawer out to remove it 3 Mount the freezer drawer in the reverse order of the removal process CAUTION The drawers are heavy Always use two hands when removing or refitting the drawers to avoid product damage or personal injury Always open the freezer doors completely before removing or refitting the drawers Shelf CAUTION Glass shelves are heavy Use special care when removing them ...

Page 36: ...re heavy Use special care when removing them Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Door Basket Removing Refitting the Door Basket The door baskets are removable for easy cleaning and adjustment 1 To remove the baskets simply lift the basket up and pull straight out 2 To assemble the baskets slide it in ab...

Page 37: ...ngth becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that f icon on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your Internet service provider or re...

Page 38: ...off Run the LG ThinQ application and follow the instructions in the application to register the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The f icon will be turned off Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that is contained in this product please visit http opensource lge ...

Page 39: ...Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Press the Lock button to activate the lock function If the display has been locked for over 5 minutes you must deactivate the lock and then reactivate it 2 Open the fridge door and then hold the phone on the upper right speaker hole 3 Press and hold the Freezer button for three second...

Page 40: ... appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface staining and tarnishing Cleaning the Interior When removing a shelf or ...

Page 41: ...hat says FRONT facing outward 4 Align tabs a on the filter cover with hooks b on the fridge wall 5 Rotate the air filter cover clockwise until the hooks engage and the cover locks in place 6 Press and hold the Pure N Fresh Replace Air Filter button on the control panel for 3 seconds to reset the filter CAUTION If you wash the filter with water the filter performance may also deteriorate Caution sh...

Page 42: ...vice for controlling pressure due to thermal expansion must be installed Ensure all tubing and fittings are secure and free of leaks NOTE While the testing was performed under standard laboratory conditions actual performance may vary It is essential that the manufacturer s recommended installation maintenance and filter replacement requirements be carried out for the product to perform as adverti...

Page 43: ... it clockwise until the arrow on the new filter lines up with the arrow on the filter head Swing the filter back into the compartment 4 Close the water filter cover 5 Press and hold the Water Filter button for 3 seconds 6 Dispense water for approximately 5 minutes to remove trapped air and contaminants CAUTION Failure to replace filters when required or using non LG authorised water filters can ca...

Page 44: ...GFCI If the problem persists contact an electrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects D...

Page 45: ...er setting Did you put in food with a strong smell Store foods with strong smells in sealed containers Vegetables or fruit may have spoiled in the drawer Throw away rotten vegetables and clean the vegetable drawer Do not store vegetables too long in the vegetable drawer Symptoms Possible Cause Solution global_main book book Page 45 Tuesday May 4 2021 2 21 PM ...

Page 46: ... icemaker button on the control panel For more details on how to use visit LG Electronics website or use your smart device Is the temperature of the freezer compartment set too high If the set temperature is too warm ice will be produced slowly or not at all Set the Freezer temperature to 18 C for normal operation of the automatic icemaker Have you been opening the appliance door frequently If you...

Page 47: ...been used for an extended period of time Has it been a long time since you installed and replaced the filter If an expired filter is used the purification performance may decline It is recommended to replace the filter according to the filter replacement period Have you flushed out the filter properly in the initial stage after installing it When you install or replace the filter for the first tim...

Page 48: ...e fridge or freezer compartment Is the air entry or exit of the freezer compartment blocked Make sure that air entry or exit is not blocked so that the air can circulate inside Is the freezer compartment overfilled Maintain an appropriate space between items Frost or condensation has formed inside or outside the appliance Did you open and close the appliance door frequently or is the appliance doo...

Page 49: ...e appliance door within one minute after you closed it you may have difficulties because of the pressure inside the appliance Try to open the appliance door again in a few minutes so that the internal pressure stabilizes Door mullion does not fold in and out properly Are front levelling legs extended the appliance level and doors aligned Once the door baskets are filled the doors may become misali...

Page 50: ... noises Rattling noises may come from the flow of appliance the water line on the back of the unit for plumbed models only or items stored on top of or around the appliance Normal Operation Appliance is not resting evenly on the floor Floor is weak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with linear compressor was moved while operating Normal operat...

Page 51: ...rd for the Wi Fi that you are trying to connect to is incorrect Find the Wi Fi network connected to your smartphone and remove it then register your appliance on LG ThinQ Mobile data for your smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should b...

Page 52: ...the model name valid from 1st March 2021 Scan the QR code on the energy label supplied with the appliance which provides a web link to the information related to the performance of the appliance in the EU EPREL database Keep the energy label for reference and all other documents supplied with the appliance valid from 1st March 2021 The model name can be found on the rating label of the appliance g...

Page 53: ...Memo global_main book book Page 53 Tuesday May 4 2021 2 21 PM ...

Page 54: ...Memo global_main book book Page 54 Tuesday May 4 2021 2 21 PM ...

Page 55: ...Memo global_main book book Page 55 Tuesday May 4 2021 2 21 PM ...

Page 56: ...global_main book book Page 56 Tuesday May 4 2021 2 21 PM ...

Search results

Summary of Contents for GMJ844PZKV

Reviews:

Related manuals for GMJ844PZKV

Brands by name

Popular brands

LG GMJ844PZKV, Owner'S Manual

Search results

Summary of Contents for GMJ844PZKV

Reviews:

Related manuals for GMJ844PZKV

Brands by name

Popular brands